Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 663 Customer Reviews
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Review fromxuefei c
Date: 09/04/2025
1 starxuefei c
Date: 09/04/2025
Title: Worst Delivery Experience 5 Days Out for Delivery With No Package Ive been waiting for a package that has been marked Out for Delivery for five days in a ****** still nothing.Ive called UniUni customer service five times, and every time they say it will be delivered today. No one ever delivers it, and they refuse to give me the drivers contact or escalate to a supervisor. I also sent an email with no useful response.This is completely unacceptable. I have lost time, patience, and trust. I will never choose any service that uses UniUni againand I strongly advise others to avoid them as well.
uniuni
Date: 11/04/2025
Dear Xuefei,
Please accept our sincere apologies for the delay and frustration you experienced with your recent delivery.
Weve reviewed your case and can confirm that your parcel was ultimately picked up on April 10th. While were glad you were able to retrieve it, we fully recognize that the delivery experience did not meet expectations.
According to our records, the driver was unable to reach you by phone on the initial attempt and subsequently held the parcel for several days. Unfortunately, this prevented our Customer Support team from being able to proceed with booking a second delivery, which should not have occurred. We are addressing this internally to ensure better handling in similar situations moving forward.
We understand how disruptive this was and truly regret the inconvenience caused. Your feedback has been shared with the appropriate team for review.
If you have any further concerns, we remain available to assist.
Sincerely,
UniUniReview fromJason C
Date: 09/04/2025
1 starJason C
Date: 09/04/2025
Horrible my package was supposed to get delivered and it says the driver attempted to deliver this is false. Based on all of the complaints I will seek legal action and try to start a class action lawsuit against uniuni I want a refund immediatelyuniuni
Date: 11/04/2025
Dear *****,
We understand your frustration and take your concerns seriously.
Weve reviewed your support ticket and delivery history in detail. Our records show that during the initial delivery attempt, the driver was within 17.7 meters of the delivery address when the status was updated to "delivery failed." A call attempt was also made to your phone on April 8, 2025, at 09:25 AM, which aligns with this first attempt.
Were pleased to confirm that your parcel was successfully delivered on April 10, 2025, at 9:05 PM, and an agent followed up on your ticket to verify receipt.
If you did not receive the parcel or are missing any items, please respond to your existing ticket so we can look into it further.
We appreciate your feedback and are here to support you if you need further assistance.
Sincerely,
UniUniReview fromSheri P
Date: 08/04/2025
1 starSheri P
Date: 08/04/2025
One star is too many. Why are these guys in business??? They deliver to the wrong address. I am an ************ manager and it is exhausting taking care of their mistakes. We give them a map, they leave it at the pool or the the library and sometimes they don't even get out of their car and throw it out the window at our office door. I just found 4 more packages at our library door that belong to the ******* next door. Temu and TicTock............you should stop using them. Many people I encounter will never do business with you because of Uniuni!Probably the worst company I have come in contact with.uniuni
Date: 09/04/2025
Dear *****,
Thank you for your review. We acknowledge the repeated delivery issues at your property and the strain this has placed on you.
Your concerns have been forwarded to the local station manager for immediate investigation. The behavior you described does not reflect UniUnis standards, and corrective action will be taken with the responsible personnel.
We appreciate you bringing this to our attention and apologize for the disruption.
Sincerely,
UniUniReview fromTracy M
Date: 07/04/2025
1 starIf I could give this company a rating in the negative zone; I WOULD! This company does not deserve even that! One star is way too high! This company inspite of my contacts with them through email, trying to initiate a chat and even by phone today yields NO RESOLUTION! The problem is their delivery staff drops the mail in the building in an unsecure spot; packages are routinely stolen because of this. Even a area **** ask the driver to stop leaving packages in unsecure area and the practice continues. Today after waiting over ************************************************************************************************************ while I was talking. Whenever I see Im expecting a package and this company is responsible for delivery I JUST KNOW IM GONNA HAVE A BAD DAY AND IT NEVER FAILSReview fromAmber T
Date: 07/04/2025
1 starIf I could give NEGATIVE stars I would! With in 2 month ******* failed to deliver my packages EVEN AFTER I correct the address because for some unknown reason, they cant find their way out of a dang paper bag! I just submitted an address correction which course did not take the change because the package is still out for deliver for 6 DAYS!!!!! This is the WORST carrier to send packages!!!!Review fromEliana S
Date: 07/04/2025
1 starI have attempted several times now to get into contact with them regarding my package and they have sent nothing but automated responses that don't even answer what I asked. They haven't updated the tracking information of my package either, despite the seller I bought from notifying me that UniUni was in possession of the package. They have had my package for 13+ days.Review fromJason L
Date: 05/04/2025
1 starZERO STARS IF I COULD!!!!This is the worst delivery service and should be shutdown or revamped. The lazy delivery driver doesnt deliver the packages to the correct address. **************** is no help. No accountability from no one.Review fromAlijah A
Date: 04/04/2025
1 starThis has been the worst experience I've ever had with any shipping company. I've been waiting MONTHS for my package. Yes plural, more than one. I don't understand how the delivery keeps failing, my house doesn't move. I even offer to meet the driver, or pick it up from the warehouse, but they tell me I can't. They really should be shut down. I've seen many stories of people that don't get their stuff at all. Wish I could give them no starsReview fromEunece S
Date: 04/04/2025
1 starThey are f****** horrible. They need to be shut the f*** down their delivery drivers are a waste of f****** time. They had the nerve to take a picture of my package inside their car. Take a picture of my package on the porch and the driver took my package with him Saying he delivered it but little do he know my ring camera caught him taking it back and now I cant get a hold of anybody. This is why I dont order s*** off-line you guys are giving TikTok a bad name. And if I could give you *******, no stars, I would.Review fromAmber T
Date: 03/04/2025
1 starThis is my 1st and last time using them! I hate being uncertain of a service I PAID FOR. The money for the services are paid immediately but, but I have gotten more hassle then ever. I order from ***** all the time, and for whatever reason. This particular time, they chose this service to deliver with. They have horrible communication, customer service does not exist. They expect you to forget that you paid money for something, so they can steal it!!!!!!! I am ******. Close this service down NOW!
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