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Business Profile

Hoverboards

Hoverboards.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hoverboards.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased a hoverboard from the business on 11/27/2023. It was shipped in a timely manner. We set it aside for a christmas present.fast forward to christmas eve, 12/24/23, my husband took it out of the box to get ready to give my son. we noticed a sound in the hoverboard like a piece was broken. But it worked. . . For a little bit. In the coming days, my son would ride it, and one side would stop working, and a continuous beep would sound. I reached out to Hoverboards.com via email, the only way to reach them, on December 30th. They responded on January 1st, and asked if i calibrated the hoverboard.On January 4th I responded I had tried to calibrate it several times, and each time the hoverboard would work for a bit then one side would stop working. After a couple days, one side completely stopped working.They responded the same day and send me a *** label to send the hoverboard back. I packed it up in the original box, and dropped it off at a *** store on January 7th. I have sent several emails, on Jan 9th, 10th, and the 12th, with no response to when my new hoverboard will be shipped. I even sent the *** receipt.

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a hoverboard for son for Christmas. We decided to go big an order a good one that is suppose to last ***** miles on the battery and go up to 10mph. It is their all terrain X8 model. We spent $251. The hoverboard they sent us was a discontinued Z5 model. This model only goes 6 mph and 3-5 miles on the battery life with a weaker motor. The Z6 model they sell goes for $100 less than the X8 so this would be even less. I contacted them several times to dispute this. They said we got the right model but I sent them pictures and everything showing they sent a Z5 not an X8. They said they use the case and add the right wheels but according to their website the X8 has a different motor and battery so this is not right. I even asked for the price difference back. Now they wont respond so we are stuck with an old model that doesnt not give us what we paid for and we cant get them to respond for our money difference back or get them to sent the right product. This is not the model we wanted. We just want this resolved. Ive uploaded the receipt for your purchase and the patent sticker on the board and manual for what we received as well as pics of the spec differences.

    • Initial Complaint

      Date:12/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with Hoverboards.com for $581.64 on December 13, 2023. I was given a delivery date of December 16, 2023, based on tracking information with **** After tracking through **** I saw my order was returned to sender. I have tried to contact the company through Live Chat and the form offered on the Hoverboards.com website. I have attempted to contact them three times through the site complaint form with no response, and the LIVE Chat does not work. I am seeking a refund or delivery of my order before December 25, 2023.

    • Initial Complaint

      Date:12/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original purchase was made 8/13/2023 for a total amount of $283.49. Order #******. Based on the website this looked like the official Hoverboard site, but I think the catch is this is Hoverboards with an "s". My 11 year old purchased this with his own money. When we finally received the Hoverboard the left light never work and the left motor started having issues only after using less than 5 days. They did respond the next day,9/9/23 and said they would send a new motor. On 9/10/23, they said they would ship a new motor. I had to follow-up on 9/16/23 as I never received a new tracking number, on 9/18/23 they responded saying it was just reshipped. On 9/26/23, we let them know the new motor didn't work. They didn't respond until 9/28/23. Finally on 10/3/23, they responded again and told me to send the entire board back and the new motor. Their exact wording was: "Please send back to address below and we will resolve or replace unit within 2 business days under our warranty at no cost." I had confirmation that the Hoverboard was received at their facility on 10/12/23 (I paid $60 in shipping). I had to again follow up for a status. They responded on 10/19/23 that I would receive an updated *** tracking number. On 10/27/23, I followed up again as I still did not have a tracking number. On 10/28/23, I received an update along with tracking number, but the tracking number always showed label created and nothing else (in fact that is what it still shows). I followed up again on 11/6/23, they responded on 11/13/23, saying they would check with their warranty department. I followed up again on 11/14/23 and 11/28/23 and again on 12/15/23. So, I haven't heard another word from the company since 11/13/23. My son is devastated as he has not received the Hoverboard and this was his money he spent.

    • Initial Complaint

      Date:11/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently ordered hoverboards and realized that this company is a little sketchy from reading all the reviews. I decided i wanted to cancel my order and get my money back. They canceled my order but didn't give me my money back.

    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Purchased a HTX off road *********** in February 2023. After riding it only a few times the board broke and I contacted hoverboard which responded to try some trouble shooting options. However this did not work. then they told me to ship the item back to them for warranty work which I had to pay shipping of $93.72 I sent the tracking number to them and they said they had received it and would get back to me about the repair. It has now been 7-1/2 Months and they have stoped responding. I've tried repeated emails and phone calls.

    • Initial Complaint

      Date:11/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4 years ago I bought my wife and myself hoverboards from hoverboard.com for around 600$ and they never came in the mail. I trued calling the companies repeatedly for years with no response.

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a scooter online in late Nov - early Dec 2021. I received a call about a week or so after my purchase to say the original scooter I ordered was no longer in stock. I was offered an upgrade (newer model) for an additional $65. The guy was rude when I asked why the purchase went through in the first place and he told me I could either take the great deal or he'll cancel the order and that the additional $65 was a discount. I was angry, but the holidays were fast approaching so I went ahead with the order upgrade. I called a couple months after receiving it because the scooter wasn't folding properly and at the time was told how to deal with the 'tricky' scooter and I had a 6 month warranty should there be any further issues. The scooter was first used at the end of March 2022. Fast forward to May 2022 (5 months from purchase date), I reached out to the company again because the scooter stopped holding a charge. It took about 3 weeks for someone to finally pick up the phone and I was told that it was officially out of warranty. I had also tried to reach them via email thru the website with no success up until that point. Once I got someone on the phone, they offered no help, no replacements, and I even offered to buy a new charger/battery. The guy I spoke to (the same guy I dealt with initially about the scooter being out of stock) was not only rude, offered no help/solutions, and basically said, too bad, too late, but offered a discount on a new purchase. Really? That was after he implied that the scooter was probably not properly taken care. I want something done. I don't have money to throw away like this. The scooter has low miles because it was only used a few months and has been sitting in storage since. I've had no success finding a repair shop or parts. I would have reported sooner except I attempted to find a repair place with no success and since they are not under BBB, I didn't think I could report until a friend told me otherwise recently.

    • Initial Complaint

      Date:08/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of my six hoverboards caught on fire in my garage, and the fire spread. This was a two car garage with a Loft, and a shed attached. All of the continents were destroyed. The fire department came and I have a police report to prove this. Pictures attached.

    • Initial Complaint

      Date:08/09/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hoverboard online on 7/30/23. I have an order number (******) and paid $187.97 with a **** gift card. I never received a confirmation email. My order is listed as complete in my account, but I have heard nothing more from the company. I have emailed a complaint to the company with no response, left voicemails, and called repeatedly. No person has ever answered my phone calls or emails. I would like my money refunded. I no longer want this order.

    Hoverboards.com is NOT a BBB Accredited Business.

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