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Business Profile

Hoverboards

Hoverboards.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hoverboards.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased X10 All-Terrain Hoverboard - Chameleon Chrome on 12/25/24 for my daughters birthday. I reached out to them on ******* to let them know it was no longer charging. The light stays green on the charger but when you turn it on, it makes a beeping noise & flashing red meaning low battery. I was told via email to send it in at my expense in the original box and they would warranty it. When I asked if I could pay for a box to be sent for me to send it back since the original box got wet and was thrown away, I have received no response. I have emailed again & called multiple times with no return call or response.

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hoverboard purchased as a Christmas present. Hoverboard was defective out of the box. I returned the hoverboard to be replaced or fixed. The exact hoverboard was sent back and the same problem noted. I could not resolve the issue, possible calibration issue with the Hoverboard. I tried to contact the business numerous times for a replacement or a refund with returned defective product. The business never responded to my request. The Live Chat function on the website is not operational. There is no phone number listed on the website. I found a phone number online that appears to be associated with the business, but no one answers and I have never received a call back. I just want to send the item back for a refund or a replacement of a new/working Hoverboard.

    • Initial Complaint

      Date:11/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told same day shipping. After several days with no email or notification that it shipped I did a live chat to be told that it was on back order. By then my grandsons birthday had passed. I ask for a refund and got an email that it had been refunded. Still to this day, no refund and no product. I guess my next step is to dispute it with my credit card company. I have been trying to get a hold of someone on live chat daily. I have also emailed daily with no response. All I get is no one is available. This is the most frustrating thing I have ever dealt with. Worst customer service EVER.

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The go carts arrived damaged. Hoverboard has cut off their phone line. They say they will replace them, but they do not. They are ignoring me.

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/17/2024 I purchased an HTX hoverboard with a low profile kart for in the amount of ****** The kart and hoverboard were both delivered on 9/18/2024 Upon opening the kart, we discovered it was not the kart that was pictured on the website.Then upon opening the box for the hoverboard, it came with a manual for a model Z13 and not the HTX.Upon looking at everything, there were no brand names on either the boxes, items, or manuals. After doing searches online for the items we got, they are sold under various names and businesses. Their website specifically states that they are their own brand and they do not sell knock-off brands. After trying to reach out to them, there is no number listed on the website, their live chat is not connected to a service and 3 emails. They finally got back to me and stated they would send me a return label for the board, but not the kart because there was nothing wrong with it. I replied that the kart is not the model or same type of chart we bought. They told me I had to return it to their claims department on my own dime in 15 days or they will send to collections. (Which makes no sense, cause I want a refund)They sell off brands and do not offer what they list on their website

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company sent incorrect Hoverboard attachment. They refuse to send out the correct attachment until the wrong one is returned. We will not send anything back until we receive what we ordered.

    • Initial Complaint

      Date:06/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hovercart May 1st for my granddaughters bday. I received with missing parts for the cart and the hoverboard did not work after being charged. It's impossible to reach the company by phone and takes them several days to reply to emails if they reply at all. They sent me the missing parts, but made me send back original hoverboard before they would send me another one. The defective hoverboard was delivered to them on May 28th. I was supposed to receive a new one within 2 days, it is now June 12 and I still do not have another one. Each time they email me back I get the run around. They claim they shipped it, but there is still no tracking info. And myself and my granddaughter are very upset.

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a hoverboard and go-cart kit from hoverboard.com. The sensor went out and we sent it under the warranty. They have not sent a board back. They gave me a tracking number but the shipment was never sent. They will not take phone calls and are not responding to emails. I have tried several times and do not get a response. It was been a month since the tracking label was created.

    • Initial Complaint

      Date:03/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased this scooter and it would not power up. Have submitted a ticket and no response. The customer service line is never managed and I have had to purchase another scooter as this is my transportation to and from work.

    • Initial Complaint

      Date:02/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought hoverboard as Christmas gift and it did not work. Returned and have been waiting over 60 days with no resolution. Seems like a common problem based on looking at other complaints

    Hoverboards.com is NOT a BBB Accredited Business.

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