Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 209 Customer Reviews
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Review fromColleen M
Date: 11/29/2022
5 starsColleen M
Date: 11/29/2022
We have had a quarterly contract with Fox for several years and have always received prompt, professional and courteous service. Today Lexus was our service provider and once again she provided the excellent treatment we have come to appreciate.
Fox Pest Control HQ
Date: 12/02/2022
*******, thank you for sharing your review. We always love to hear that our customers are happy! Our team works hard to provide you with the best service. Thank you for trusting Fox with your home over the past several years! We appreciate you!Sincerely,************************ Success TeamReview fromDanielle W
Date: 11/18/2022
5 starsDanielle W
Date: 11/18/2022
Great service! ***** was very thorough and very nice. I have had them for over 7 years and couldnt be happierFox Pest Control HQ
Date: 11/29/2022
********, we are happy to hear that you have been pleased! Our team is dedicated to providing you with the best service. Thank you for trusting us with your home over the past years!Sincerely,************************ Success TeamReview fromGreg G
Date: 11/16/2022
1 starGreg G
Date: 11/16/2022
Their office staff is incompetent. We have requested to cancel service for months and they continue to send technicians and bill for services that have been cancelled. They are unprofessional and continue to harass us for services that are not wanted.Fox Pest Control HQ
Date: 11/17/2022
Hi ****, we are sorry for the frustration you have felt. It looks like the only notes we have in your account regarding cancellation are a request to cancel an appointment at the start of this month. Our office will contact you shortly to sort this out. We appreciate the time you have spent as our customer and hope you will contact us again if we can help.Sincerely,**************************** Success TeamReview fromCosandra D.
Date: 10/17/2022
5 starsCosandra D.
Date: 10/17/2022
I have been very satisfied with Fox Pest Control. My technician ***** is professional and communicates with me before the process start to see if I need anything specific done what and let me know what she will be doing. I always see dead bugs and pest everywhere after they finish which lets me know that the product and system they use work. Love this company.Fox Pest Control HQ
Date: 10/18/2022
Thank you, ******** and ****, for your positive review! Communication is key to a successful service. ***** is great and takes excellent care of her customers. She is thorough and professional. We are happy that you have been pleased. Thanks for choosing ***!Sincerely,************************ Success TeamReview fromAdam F
Date: 10/06/2022
1 starAdam F
Date: 10/06/2022
Services werent ever rendered after my initial fee. I emailed them about canceling my subscription because I was lied to by **** who was a door to door salesman. He said I could be paying for $65 per month and to my surprise I wait an entire month and nothing after. I canceled my subscription via email and theyre still charging me. Made me sign a contract without intentionally knowing I was paying a subscription system. Regardless no one helped me. My bug problem didnt go away so I documented video of my house being swarmed by insects (thousands). They told me to leave a message, and I did. Havent gotten back to me but apparently they sign people to contracts and dont provide services. Advertising is wrong, and their commitment is non exisitant. It wasnt until after I back charged my $65 via my bank that they it caught their attention and they sent someone else out the very next day. I told him (very nice guy) that the original salesperson lied to me to sign into something that never works. I have had it up to here with their support. They have a recording video of people claiming to be at my home when I work from home. No one ever rings my bell, my dog barks whenever someone is here. With that said, they are attempting to charge me a fee to exit my contract when in fact its illegal for a company to offer a contract and then never deliver. I pay $65 per month for literally nothing. $2 per day for a company that lied, and never resolved the problem they claim to fix. So wrong I just dont know what to do. Definitely lied to me. They had me write my stuff on a tablet which honestly scares me because I dont think they are putting their customers first. Worst pest control company I ever had. Ill do all this myself.Fox Pest Control HQ
Date: 10/07/2022
Hi ****, we apologize for any misunderstanding about your service plan. Our office has been trying to reach you to address these concerns. Please call back at your earliest convenience, and ask to speak with ****. We are eager to correct these issues and set things right with you.*********,**************************** Success TeamReview fromLindsay D
Date: 10/03/2022
1 starLindsay D
Date: 10/03/2022
Fox Pest Control has such laughably, unbelievably bad customer service that it's too much to be specific because no one would read the novel I would have to write to include every ridiculous mistake they made. Instead, I figured I would just make a list of things you can and cannot expect Fox Pest Control to do:-Don't expect to call them with a request for a service and then get that service as discussed. They will often show up unprepared and clueless.-Don't expect them to come the time and day you agreed upon. They will just not show up or schedule appointments different days than you discussed. Basically, clear your whole day and hope for the best.-Expect incompetence when you call. Whoever you are talking to doesn't even understand the services they are telling you about which is likely the core of their communication issues. Even the technicians will tell you they are clueless and that says a lot. I was told they live in **** and don't know what they're talking about from one of the men that serviced my house.-Don't expect that you will ever be able to talk to anyone other than said incompetent phone answerers. They'll be the only ones you will ever get on the phone, regardless of who you ask for.-Expect to be hung up on.-DON'T EXPECT THEM TO GET RID OF YOUR PESTS. I put this in caps because, at the end of the day, if they had at least done this, I wouldn't even be writing a review. After using their services for months, they have managed to kill zero mice. If anything, they just made sure there were snacks for them in the attic.Ultimately, this is a case of brazen incompetence. They are unable to perform their jobs at the most basic levels, yet they are so confident in their delusions of success that "customer service" is unapologetic and rude. I never take the time to write a review, but I've also never seen a company that was so bad. I've gotten to the point where it's so bad, it's entertaining. ******** law of customer service.Fox Pest Control HQ
Date: 10/05/2022
Hi *******, we are sorry for disappointing you in the past. Our Branch Manager, *******, let me know he is working with you to address your concerns and improve your results. We are eager to increase the comfort of your home and provide you with the service that has earned us our A+ BBB rating. Please continue to keep us informed about how you feel things are going.*********,**************************** Success TeamReview fromMaxine W
Date: 09/27/2022
5 starsMaxine W
Date: 09/27/2022
My Fox Pest Control service technician has always display professionalism. Additionally, every employee I have spoken with has also been professional. I have never been mislead on cost, time frame of pest expulsion, or appointment times. Many times I have had to change appointments and *** is always accommodating. I have lived in the 757 area code for forty-seven years and understand the challenge of keeping a pest free home. The cost of $105 quarterly with unlimited visits and a professional staff is a bargain! I have and will continue to refer family and friends to consider Fox Pest Control to eliminate their pesty bugs.Fox Pest Control HQ
Date: 09/28/2022
******, thank you for sharing your experience with us. We love to hear when our customers are happy. Our team is dedicated to providing your with the best service. Thank you for choosing ***!Sincerely,************************ Success TeamReview fromGary B
Date: 09/23/2022
1 starGary B
Date: 09/23/2022
I do NOT recommend using Fox Pest. Deceptive sales practice, plus I still have a pest problemFox Pest Control HQ
Date: 09/26/2022
Hi ****, we are sorry to hear you have been unsatisfied with your experience. We are eager to correct this and meet your pest control needs. Please call our office at your earliest convenience, and ask to speak with ****. He is our Office Manager and can address any questions or concerns you have with your service. We would also be happy to arrange a no-charge follow up treatment to address your ongoing pest activity.Sincerely,**************************** Success TeamReview fromSAMANTHA H
Date: 09/15/2022
1 starSAMANTHA H
Date: 09/15/2022
DO NOT I REPEAT DO NOT USE FOX PEST CONTROL IN ************** OR ANYWHERE ELSE THESE HUNKIES WILL STILL YOUR F****** MONEY!!!!! THEY CHARGED ME THREE TIMES AND I HAD JUST STARTED SERVICES THE TECHNICIAN HAD BEEN OUT TO SERVICE MY HOUSE ONCE! PLUS THEY S*** DONT WORK!Fox Pest Control HQ
Date: 09/16/2022
Hi ********, we are sorry you were mistakenly charged $44 after your initial service. Our office has refunded this payment. You will receive no further billing or services from us.Sincerely,***************************** Customer Relations ManagerReview fromSingh
Date: 08/30/2022
1 starSingh
Date: 08/30/2022
Very bad experience came to my house so many time bring all stuff that I already used from ************** deport I told them every time they came to spray I used that its useless but they ignored me I thought I might not spray proper way so I let them but results same nothing happened after 3 month I decided to cancel, they want $150 cancellation charges when I asked why , they said its in the contract , I never get no contract , I m driving Uber so I met this sales man (*****)as my rider in the conversation he said Fox pest control very good just try if not satisfied cancel any time he mentioned initially changes, monthly changes but never mentioned cancellation changes, after paying alimony $400 & $150 cancellation changes no resultsFox Pest Control HQ
Date: 09/01/2022
Hi *******, we are sorry to hear you were disappointed in your experience. Service Agreements are emailed to customers the day they sign up to begin treatment, but it sounds like you were unable to review yours. Due to your dissatisfaction and continued pest activity, we have provided a refund in accordance with our money-back guarantee. If there is any further assistance we can provide, please call our office.Sincerely,**************************** Success Team
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