Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 355 Customer Reviews
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Review fromMaria M.
Date: 06/09/2022
1 starMaria M.
Date: 06/09/2022
Bought a treadmill on January. They sent me a welcome packet with a one year free membership on Ifit. We put the activation code and it displayed on the treadmill screen that we have a membership that expires on 2023. Then they started charging my card monthly and I didnt even realize it until I looked at my transactions. We called them to complain and soon as I did that, the message on my treadmill that says my membership expires in 2023 disappeared. They said we never used an activation code and asked me to show them the card. Who saves a card after its been activated? They said they cant do anything but we can purchase. First of all, they know what stuff gets sent out in their welcome packet so they should know that they gave me a one year free membership. If you dont wanna honor it, dont send it. I looked at trust pilot for reviews about this company and turns out, we are not the only ones. I suggest your organization to look into this as many consumers are actually getting scammed. Thank you.
iFIT
Date: 06/13/2022
***** We want to apologize for the miscommunication regarding your iFIT membership trial. The experience you have shared is uncommon seeing as when a code is activated, it should be immediately applied to your account. Your satisfaction is very important to us. We will be happy to readdress this for you if you would like to reach out to us again. You can contact us directly at: ************** or by email at: [email protected]! - iFITMaria M.
Date: 06/14/2022
I dont think there is a miscommunication in my membership. It was activated immediately and set to 2023 expiration date on my treadmill screen. Soon as I complained about the charges, expiration date changed. Somebody changed it from your company. Also, this experience is not uncommon. I didnt even go as far as 10 reviews out of **** and theres already several reviews of people complaining about unauthorized charges on their card and cancelled memberships. I am not sure if this is a bot replying cause I already got this message several times that my satisfaction is important and that I should call back. I even got a case number. I called back 4x already in the hopes that my situation will be resolved only to be told that there is nothing that can be done unless I purchase a membership. I am not rich. I paid a lot of money for this treadmill. I was excited to get that one year free membership. I am not gonna call everytime. Your company knows what it did. If you wanna fix it, you will return that one year membership that you cancelled on my account. I am not gonna beg for something that was supposed to be mine. Stop saying my satisfaction is important cause the 4x I called, I never felt that.Review fromStephen S
Date: 06/09/2022
1 starStephen S
Date: 06/09/2022
What ever you do, do not buy a NordicTrack incline treadmill! We have had four metal fatigue failures in 3 years on our x22i, each resulting in a sudden and dangerous stop of the belt. Once the incline motor bar broke and belt bed fell to the floor. Their chat help does the best they can, but they simply try to diagnose the problem via photos and videos the customer has to provide. They then send you the parts they THINK will fix the problem. You then wait two weeks for the parts to arrive. Then you have to contact them again to set up the service appointment. Then you wait again. Then the tech comes and you hope he has the right parts to fix the problem. If not, you start the program all over again. Just a terrible system. Will never buy another Nordictrack product.iFIT
Date: 06/10/2022
******* We want to apologize for the experience you have had with your unit. The situation you have shared is uncommon and we understand how this can be frustrating. Our *********** team does their best to provide service over the phone and through video so that you can have a working unit as soon as possible. We understand that in some cases, a service technician is necessary to diagnose and fix the problem. Know that we care about you and your situation. If you are still in need of assistance, we will be happy to address this for you. You can contact us at: ********************************** or by calling: **************.Thanks! - iFITReview fromThomas C
Date: 06/09/2022
1 starThomas C
Date: 06/09/2022
We bought a commercial treadmill from Nordic Track in Jan 2021 which came with a one year warranty and one year Ifit membership.We added additional 3 year warranty and glad we did as after 3 visits from repair people it finally works properly in May of 2022 The real issue is Ifit is trying to **** us for another year which we don't want We understand it was to be an auto **** We never even signed on for the free year They sent us an invoice for $419 and I am refusing to pay it When I received the invoice in jan 2022 I called Ifit and remained on the phone for hrs After not connecting with Ifit I contacted ******* (handle invoicing / nordic track finances), who were not much help but did put a dispute on the charge.Still receiving invoices i was able to finally talk with Ifit (march) and was willing to pay a month of ifit but told since it was under dispute with ******* could not help We recently (May)received a letter from ******* stating that it was up to the merchant to settle the dispute So back on the phone saga last week We spent from 2:45pm to 6:45pm on the phone with various call backs , cut off, one call back from Ifit had a small child in the background .We thought we were being transferred to a manager but eventually hung up after 45min as nobody picked up Wrote them an email and they (******)responded since it was past 60 days no credit could be given but feel free to contact them.Are you kidding me- I have been trying to fix this since Jan when I first got the invoice All I want is to talk to a manager directly that can make a decision.i have left my cell for them to contact me Apparently from reading the reviews listed Nordic/Ifit have real customer service problems ZERO STARiFIT
Date: 06/13/2022
****** We are glad to hear that your treadmill is up and running as it should. But we are sorry for the difficulties you have experienced with your iFIT Membership and for not receiving the help you are needing. We have passed your review onto our iFIT escalations team, they will be in contact with you directly to assist further and make sure you receive the proper service you deserve.Thanks! - iFITReview fromVarshay M.
Date: 06/08/2022
1 starVarshay M.
Date: 06/08/2022
Paid for white glove delivery experience, but was not set up upon delivery. **************** lied and said someone was gonna come and set up; did not want to set up. Put in multiple escalations nothing resolved. Tried calling corporate, no one picks up phone. Then Im charged a return fee all because Im sending it back due to their part of the agreement not being upheld. Horrible customer service and company.iFIT
Date: 06/09/2022
Varshay We want to sincerely apologize for the experience you have had with the delivery and assembly of your unit. The experience you have shared does not meet our quality standards which is why we would like to take a closer look into this for you. You are welcome to contact us at: ********************************** or by calling: ************** so we can address this for you.Thanks! - iFITVarshay M.
Date: 06/12/2022
I called and still no one has came or contacted me. Horrible. Now im trying to return it and yall are saying yall cant come up steps to return it when yall had no problem delivering it upstairs to my apartment. This is really sad and pathetic.Review fromJohn L
Date: 06/07/2022
1 starJohn L
Date: 06/07/2022
I spent $1400+ on a treadmill + 4 years of services + warranty from iFit / Proform. After about 9 months they sent an update that locked the treadmill. I was no longer able to log in, I got nothing but a white screen. When I called support (the support I paid for) I was told they couldn't help me because they no longer give users the code to log into "privileged mode" (I couldn't even get to privilege mode). After a long back and forth I asked for my money back. I was told no. They never offered to send anyone out to fix it, never offered any other service, they turned me over to talk to a professional apologist and that was that. I have to factory reset my treadmill and side load an old version of the apk I found online from a home built web server EVERY TIME I turn the treadmill on. This for my very expensive warranty. I tried going through the online help form and they were similarly unhelpful. A new person every time asking me to reset it every time.iFIT
Date: 06/07/2022
**** We want to apologize for the experience you have had with your treadmill. The situation you have shared is uncommon but we understand how this can be frustrating. We will be happy to take another look into this for you and provide the service you deserve. You are welcome to email us directly at: ********************************** or by calling us at: **************.Thanks! - iFITReview fromDaniel P.
Date: 06/04/2022
1 starDaniel P.
Date: 06/04/2022
Sorriest Bunch I've had to deal with. It was a Proform 350 Treadmill and it quit 2 months after purchase at ******* (I'm thankful I was able to return it to ******* for a refund. I was still in the 90 day return. ) Otherwise I would be stuck with it. So they told me 5 to 7 days for parts to arrive. Another agent I talked to a week later said 3 to 5 more days cause it hadn't left warehouse yet. Again we waited another 5 to 7. At that time I had contacted ******* and they told me I had 1 day left to return it. I highly suggest not doing any business with this company as they take no responsibility for anything and it usually takes at least a half hour or better to get someone on the phone to find out you wont be talking to that person if you have to call again. Again it has been a big headache for me and my wife. I suggest googling tech support reviews on these companies like Ifit. I found a lot of bad reviews within the last couple of months on them.iFIT
Date: 06/06/2022
****** We want to apologize for the experience you have had with getting your treadmill repaired. The situation you have had with your part order is uncommon but we understand how this can be frustrating. Your review will be passed on to leadership to take a closer look into for future improvements.We stand behind our products as well as the warranties included with them. If you ever have questions about our products in the future, please dont hesitate to contact us directly at: ********************************** or at: **************.Thanks! - iFITReview fromJah H
Date: 05/27/2022
1 starJah H
Date: 05/27/2022
Read anyones comments about the customer service as it relates to warranty and extended warranty! They are all true and their company UTS for extended warranty will try to give you the runaround until you give up if you choose. A service tech even told us that is their ploy after seeing working for them. I've tried to talk to management and they will not let me. Been out a treadmill for 2 months and I have all the warranty necessary to get it fixed. Wasted hours and hours of time on hold to re explain everything to over 15 people! Unacceptable and would never recommend doing business with them. I've also tried to contact them via ******* to get quicker responses to have nothing done. Unacceptable and actually should be reported as a scam!!!iFIT
Date: 05/31/2022
Jah We are very sorry for the experience you have had with getting your machine fixed. Your review will be passed on to our leadership team for further investigation. We stand behind the warranties that are provided with our products and want to make sure you receive the assistance you deserve.Please dont hesitate to contact us at: ************** so we can readdress this for you.Thanks! - iFITReview fromLeeann P
Date: 05/25/2022
1 starLeeann P
Date: 05/25/2022
Please don't support this comapny! We got our nordic track bike in may of 2021. It worked fine for the first few months. Then it would cut out mid work out or even 5 minutes in, the video just stopped. We had called several times. They tried to blame it on our internet which wasn't the case. Then we did an "extensive troubleshooting" which was a simple reboot. We were told there is nothing they can do about it not working, since the bike still pedals its considered to have no issues. We have contacted and emailed numerous times with zero help. I would spend the extra money on a pelaton. We are out a few grand with nothing to show. Im hoping other consumers read this before spending money to avoid the issue we faced.iFIT
Date: 05/27/2022
****** We are very sorry for the experience you have had with your bike. It is uncommon for a bike to stop working correctly, especially after only a few months of regular use. We would like to readdress this and provide you the assistance you are needing. Please feel free to call us at: ************** or reach out to us at: iFIT.zendesk.com so we can assist you.Thanks! - iFITReview fromJonathan P
Date: 05/23/2022
1 starJonathan P
Date: 05/23/2022
What a horrible and expensive experience! I ordered a RW700 rower, 12-month iFit membership and 4-year warranty direct from Nordic Trac/iFit for a total of $1998.97. First order some how got lost in the warehouse and after several calls they found me another rower and sent it out. I get it orders can get messed up, after a 2 week delay, they figured it out, it happens but they took care of it. Once arrived the tensioner did work, the unit squeaked so loud the entire household can hear on both levels and vibrates so badly the screen moves. Something is wrong and was verified by a Nordic Track tech via video chat and was instructed to not use the unit for safety reason and they will be sending a tech out to fix it. That was 4 weeks ago, it is now May 23rd and I have made 26 phone calls and emailed daily for 4 weeks trying to get some resolve and Nordic track refuses to replace, refund or do anything but tell me We will have a tech contact you and they never do. Call times I am normally on hold for ***** minutes then just run around in circles, emails I constantly told we will have a tech contact you. My advice is buyer beware on all products from Nordic Track/iFit, I am pretty sure Nordic Track successfully swindled me out of $1,998.97. Yes I have a rower, that does not work, told its unsafe to operate, cant be returned or refunded and service techs refuse to work on. They did it to me and sure they have and will do it to others.iFIT
Date: 05/25/2022
******** We want to sincerely apologize for the experience you have had with your rower and for not receiving the help you are in need of. The experience you have shared is uncommon but we definitely want to make sure this is being taken care of for you.Our escalations team would like to take a closer look into your situation and see what we can do to get your rower working as it is designed to. Please email us at: ***************************** with the case number: 1-R103043 so we can assist you. When emailing in, please provide a brief description of your situation so our team can quickly help you.Thanks! - iFITReview fromALICIA M
Date: 05/17/2022
1 starALICIA M
Date: 05/17/2022
This entire process has been a nightmare. I recently purchased $10k worth of equipment, please BEWARE after they take your money they no longer make an effort to help you. The delivery company they contract is HORRIBLE, do not use NSD for anything, but it shows a poor representation of NT. Received notification that 3 of 4 pieces of equipment were being delivered, after dealing with a very unprofessional delivery driver I only received 1 of the 4 pieces but that 1 did not include all of the pieces. Got a confirmation email that same night stating I received 3. I have been trying to figure out what the heck is going on from NSD (with absolutely NO response) and NT but no assistance on how to rectify the issue. As of today, I still do not know where the other pieces are, where the 4th piece is or the equipment that should have been delivered with the 1st piece. For such a big company you would think they would provide more support.iFIT
Date: 05/19/2022
****** We want to sincerely apologize for the experience you have had with your order. The experience you have shared is uncommon but we fully understand how this can be frustrating. We want to look into this and make sure you receive your equipment as soon as possible.Please email us directly at: ***************************** with the case number: 1-R103030 so we can address this for you.Thanks! - iFIT
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