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Business Profile

Tech Support

Digt-S.pro

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 65 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/19/23 I noticed a charge for $39.95 from my bank account from *******.COM. I noticed one previously for $4.95 but it never went through. I called my bank and they cannot help until the charge goes through. I do not know who this is and have not made any online purchases, or any purchase for this amount. Please advise me on what to do now. Thank you.

    Business Response

    Date: 05/22/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

    Customer Answer

    Date: 05/23/2023

    Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** ******

  • Initial Complaint

    Date:05/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 2 charges on my debit card I did not authorize. 1 for $4.95 on 2/22/23 and 1 for $39.95 on 1/13/23 both to DIGCO-S.com. I have no idea what this company is and do not recall authorizing anything, as I have never heard from them before

    Business Response

    Date: 05/11/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:05/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company attempted to charge me $1 on 26APR23 Company attempted to charge me $39.95 on 26APR23 Transactions were declined. I'd like for future charge attempts to cease.

    Business Response

    Date: 05/01/2023

    We will gladly help resolve this issue. Unfortunately, we were unable to locate any paid account associated with the name “****** *****” or the email address “***********@yahoo.com”. To help us further investigate this issue, can you please provide the customer’s first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

    Customer Answer

    Date: 05/03/2023

    Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********. I have no receipt or invoice as I did not purchase or receive a product or service. The company attempted to charge my CC and would have if I’d not recently replaced it. I’m afraid they may try again. 

    Regards,

    ****** *****

  • Initial Complaint

    Date:04/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date this began 08/01/2021. DIGT-S.PRO billed me $1.95 to look up a phone number. After that they started charging me $39.95 and $4.95 per month from my credit union account in michigan. I moved to South Carolina and have not been monitoring this account until last month when I noticed that they have been charging me these two amounts each month since 08/01/2021. I have never used their service except for the phone number and cancelled their service after I got the number. They changed their company name to ************ on around 11/2022 or 12/2022. They already have numerous complaints against them and I feel that this is Fraud.

    Business Response

    Date: 04/13/2023

    We attempted to refund the transactions on the credit card in question but the customer's bank has declined the refund. We have blocked the associated credit card with the transactions to ensure no future charges occur and suggest having the customer contact their bank to resolve this issue.

  • Initial Complaint

    Date:04/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am going through past bank statements on my credit card. I have been charged $1.95 on nov 18 2022. $39.95 on nov 24 2022. $4.95 on dec 2 2022. $4.95 on jan 1 2023. $4.95 on feb10 2023. $4.95 on mar 12 2023. For a total of $51.80. I do not even know what this charge is for or what this place is. So how are you charging me every month.

    Business Response

    Date: 04/12/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:03/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card was charged 1$ and 39.95$ 2 separate times with no explainable reason. I want my money back! What is this company????? Please respond!¡!!

    Business Response

    Date: 03/20/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:01/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 2 charges on my debit card I did not authorize. 1 for $4.95 on 1/12/23 and 1 for $39.95 on 1/13/23 both to DIGCO-S.com. I have no idea what this company is and do not recall authorizing anything, as I have never heard from them before

    Business Response

    Date: 01/18/2023

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:12/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never authorized charges to my credit card, but this company submitted 3 charges in one month.

    Business Response

    Date: 12/20/2022

    We will gladly help resolve this issue. Unfortunately, we were unable to locate any account associated with the name “****** ********” or the email address “********************net”. To help us further investigate this issue, can you please provide the customer’s first six and last four digits of the credit card that was charged. We will then be able to provide further assistance.

    Customer Answer

    Date: 12/20/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

    I no longer have the card the last 4 digits ****
    Regards,

    ****** ********

    Business Response

    Date: 12/21/2022

    We attempted to refund the transactions on the credit card in question but the customer's bank has declined the refund. We have blocked the associated credit card with the transactions to ensure no future charges occur and suggest having the customer contact their bank to resolve this issue.

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged by DCLRST.PRO (I don't even know what this is) a charge of $39.95 and three weeks later another $4.95 on my debit card that I did not authorize. I have to go through my bank to stop it because I don't know what it is.

    Business Response

    Date: 12/12/2022

    We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a business deduct money out of my account every month that I neither recognize nor authorized to do this. I am not familiar or aware or any service I am being provided with for these monthly payments. Upon contacting my bank regarding the recurring monthly charges, they advised me to lodge a complaint with BBB as well, so here I am. I am uploading my bank statements that show the monthly deductions. Upon speaking with an agent at BBB, they provided me with the business name associated with the monthly charges in my account that I'm not familiar with nor do I recognize. I tried researching the company under the name provided to me by the BBB agent or by the name that appears on my statements and I could not locate any information on this business nor as to what services they provide/charge for. Business name as per BBB information provided: Daylite, Inc Address: 213 Beattie St, Simpsonville, SC 29681 Phone: (864) 757-4541 On my bank statements, the charge shows under " DIGT-S PRO ************ ** ******" Transaction dates and balances charged on my account are as follows: March 22, 2022 - $1.95 March 28, 2022 - $39.95 April 5, 2022 - $4.95 April 26, 2022 - $39.95 May 5, 2022 - $4.95 May 26, 2022 - $39.95 June 6, 2022 - $4.95 June 27, 2022 - $39.95 July 5, 2022 - $4.95 July 25, 2022 - $39.95 August 3, 2022 - $4.95 August 24, 2022 - $39.95 Grand total deducted: $266.40 I am concerned that my account is compromised and fraud has been committed. I am a retired person on a fixed monthly income and really would just like to be refunded the money that was taken from my account. I appreciate your time and assistance with this.

    Business Response

    Date: 11/29/2022

    We attempted to refund the transactions on the credit card in question but the customer's bank has declined the refund. We have blocked the associated credit card with the transactions to ensure no future charges occur and suggest having the customer contact their bank to resolve this issue.

Digt-S.pro is NOT a BBB Accredited Business.

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