Reviews
This profile includes reviews for Paycom Payroll, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 80 Customer Reviews
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Review fromMelynda G
Date: 08/04/2023
1 starMelynda G
Date: 08/04/2023
We were so excited to transition to Paycom with all they offered. Unfortunately we have learned that their customer service is a nightmare and they have questionable business practices. They repeated have made changes to our account without informing us, and keep an eye on those extra fees - they love to charge their customers without notice, explanation, or justification. For example, we have been with Paycom for over a year and have have been charged, multiple times, without notice or discussion, for them to open new tax accounts. The accounts we have been using for 20+ years were submitted to them at inception, and they have been using them to file quarterly reports! We have no way of communicating directly with anyone other than our account rep who has to "put in a ticket" for almost everything. The software is good, but the customer service is severely lacking. We are very disappointed with Paycom.
Paycom Payroll, LLC
Date: 08/09/2023
*******, we are sorry to hear that your experience with Paycom has not met your expectations. Our service teams are dedicated to providing outstanding customer support, and we take all feedback seriously. Our service team has connected directly with you to discuss your concerns and we appreciated the details you were willing to share. If you have anything further you would like to share please reach out to our service team or email us at ******************************************Review fromTerri W
Date: 07/06/2023
5 starsTerri W
Date: 07/06/2023
Paycom is a great company. Very professional to work with. We use the payroll module and love how easy it is. They provide great customer service. I highly recommend them.Paycom Payroll, LLC
Date: 07/11/2023
Thank you for the 5-star review, *****! We are so glad to hear you enjoy our product and the quality customer service we provide.Review fromBen B
Date: 07/06/2023
5 starsBen B
Date: 07/06/2023
I have used multiple systems in my career, as HRD, but Paycom is without a doubt, the best. Ease of use, robust coverage on all areas of pay roll and employee solutions. The budget reporting is excellent where all levels can manage hours and dollars quickly. New updates each month keep us on the forefront! I love the customer service and partnership, seems like family and I feel like the most important customer each and every day with ********************! If you are searching for THE system, you found it! We run a multiple location business, but Paycom fits big and small with multiple products to meet needs.Paycom Payroll, LLC
Date: 07/11/2023
We are thrilled to hear about your Paycom experience, ***! It's great to know you are enjoying our service and all that comes with it. We appreciate your advocacy.Review fromShan N
Date: 05/25/2023
5 starsShan N
Date: 05/25/2023
Paycom has been great for our organization. All of the features have saved so much time.Paycom Payroll, LLC
Date: 06/01/2023
Thank you for the fantastic review, Shan! We are glad to hear our comprehensive HR software has increased your organization’s efficiency. We look forward to continuing our partnership!Review fromChristie D
Date: 05/18/2023
5 starsChristie D
Date: 05/18/2023
Paycom has been amazing, We can do just about anything from anywhere and not have to wait for HR. ****** has come to our campus a few times and has been amazing!Paycom Payroll, LLC
Date: 05/22/2023
Thank you for the 5-star review, ********! We're delighted to see our software is helping enhance efficiencies and that you're enjoying our first-touch customer service. We appreciate your advocacy.Review fromMelinda R
Date: 05/05/2023
5 starsMelinda R
Date: 05/05/2023
We just made the transition to Paycom two months ago and although the set up can feel overwhelming, it has completely changed our lives for the better! We were doing everything manually and it was exhausting and extremely time consuming. Now that we have processed multiple payrolls, we wouldn't take it back for anything! Our specialist has been fantastic to work with, she is extremely knowledgeable and if she doesn't have the answer, she ALWAYS follows up! We are also a small business (under 75 employees) and were hesitant to switch to any software. If you're debating, I would say do it!! It's been great!Paycom Payroll, LLC
Date: 05/09/2023
Thank you for the 5-star review, *******! We are thrilled to hear our software has helped to eliminate manual processes and that you've had a great customer service experience! We appreciate your advocacy.Review fromNataysha H
Date: 04/17/2023
1 starNataysha H
Date: 04/17/2023
When we started off with Paycom they were wonderful. We noticed a decline in help, responses and turn over in their staff. Our "specialist" was overwhelmed, it seemed. You are unable to talk to their tax team, or any other "specialty" team they have. We waited weeks to hear back with W4 issues they caused with our employees. After multiple grasps for help, we explained we would take our business elsewhere if they were unable to provide us help that we pay them for. They failed to deliver help, never followed up, never seemed to show any concern for anything we were trying to manage. We are a small business, which is why we used Paycom. We decided to move to another HR software that provides a little more direction and offers much more for the same price and our experience has been much better. Paycom completely shut us out of their system. We can't even access our w2's! Thankfully our accountant is on top of it and made copies of everything we needed, or we would be in trouble! I also explained to our specialist that we were moving to a different HR software company and that we would need to access a few things and would gladly pay to keep our account accessible for another week or two. He said someone would reach out who closes accounts and discuss this option. No one ever reached out, no one ever told us they were closing our account on a specific day. Nothing! I typically don't leave reviews of this nature, but I want other businesses, especially those smaller businesses to be aware of the lack of communication, care and concern for their customers. It's sad because they could be a great company.Paycom Payroll, LLC
Date: 04/20/2023
Hi, Nataysha. We would like to hear more about your experience. We are actively addressing your concerns and have provided this feedback to our leadership team, who has reached out to you directly. You can also email us at ***************************************** to discuss your concerns with us. We look forward to hearing from you.Review fromDanny S
Date: 04/14/2023
5 starsDanny S
Date: 04/14/2023
We've been using Paycom for about 15 months. The implementation was quite ****** but as the dust settled the system has been great. The customer service representative team seems to be a revolving door, so be prepared to get some good and some bad. The system has very few limitations, so every time you ask them how to handle a one-off situation, they know the answer.One recommendation, make the request submission process online and interactive as opposed to having to download a form from the Help section. Example, if we need to add a new earning code, it would be nice to submit the request online via an interactive form rather than having to download, complete, save, and then upload the form. Great job Paycom!Paycom Payroll, LLC
Date: 04/20/2023
Hi, *****! We've escalated your feedback to our team and appreciate you sharing it with us. Someone from our leadership team will be reaching out to you to review your comments. If you have any additional feedback, please feel free to contact your dedicated support specialist or email us at ******************************************Review fromMichele P
Date: 04/06/2023
5 starsMichele P
Date: 04/06/2023
Amazing and helpful customer service. Innovative company that really cares about clients.Paycom Payroll, LLC
Date: 04/07/2023
Thank you so much for leaving a review, *******! We are thrilled to hear of your appreciation of our customer service and client care. We look forward to continuing our partnership!Review fromShelly E
Date: 04/03/2023
5 starsShelly E
Date: 04/03/2023
We recently implemented Paycom and it was a very smooth transition. So far so good!Paycom Payroll, LLC
Date: 04/10/2023
Were happy to see youve experienced a smooth implementation with us! Thank you for the 5-star review, ******!
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