Complaints

This profile includes complaints for Paycom Payroll, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Paycom Payroll, LLC has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Paycom Payroll, LLC

  7501 W Memorial Rd Oklahoma City, OK 73142-1404

  
• 

  Paycom Payroll, LLC

  4005 NW Expressway Ste 500 Oklahoma City, OK 73116-2606

  
• 

  Paycom Jacksonville

  50 N Laura St, Suite 2275 Jacksonville, FL 32202

• 

  Paycom Payroll, LLC

  6100 Fairview Rd Ste 300 Charlotte, NC 28210

• 

  Paycom Payroll LLC

  1420 Kettner San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** is a former client of Paycom, **** Paycom has failed to provide us with required tax and audit documents in any way timely and is continuing to delay providing those to us. Specifically, ****** ********, Supervisor of Paycom Services, is refusing to provide documents despite multiple requests from our HR department stating that she needs an IP address from our company before they will send the documents. We have never been asked for this previously and do not have static IP addresses available to provide to her. Despite being told this information, she has made no attempt to rectify this situation and provide documents that should have been sent to us over 60 days ago. This company has a multitude of complaints with the BBB for this same reason and clearly has no intention of correcting this situation. We simply need our documents as requested. We are also being told that documents we have requested cannot be provided without a cost when we were originally told that we have one "complimentary" download of documents after leaving their service and given no restrictions on what we could request. Paycom employees are experts at talking around an answer and never giving their clients a viable solution. Again, we simply want the documents that we have requested and been begging for for weeks at this point.

  

  Business Response

  Date: 03/28/2025

  ****, service is our top priority, and we strive to provide all clients with dedicated, world-class service. We're disappointed to hear that your experience didn't meet our standards and have connected with the team that served your organization and understand they have been in contact with you to resolve your concerns. We recommend working with them as they will be able to best assist you. Should you need additional assistance, please email us at *************************************************************************.

  Customer Answer

  Date: 03/28/2025

   
  ********** ********
  I am rejecting this response because: we have still not received the documents from Paycom and only one person on the team that was assigned to us - actually ****** **** works outside of that team - has been in any way helpful. I have not received any response at all to my question to the "team" about why they are choosing now to put restrictions on what can be requested when we were given no restrictions previously.  We were given a 1 week notice that all employees would lose all access to their historical documents and now Paycom will not provide those to us.  At this time, absolutely no documents have been provided and emails offering possible solutions to resolving this have remained unasnwered.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 04/03/2025

  Hi, ****. Weve connected with the team that served your organization and understand they have been in continuous contact with you to resolve your concerns. Please continue working with them as they will be able to best assist you. Should you need additional assistance, please email us at *************************************************************************.

  Customer Answer

  Date: 04/04/2025

   
  ********** ********
  I am rejecting this response because the "continuous contact" that Paycom references has been constant begging and follow up from me - not on their part at all.  We have still not received documents that we requested and have never been given a reasonable response as to why those documents cannot be provided to us.  We had no restrictions given to us regarding requesting documents initially, however when we did request copies of paycheck stubs for our employees for 2024 we were simply told that there would be a charge for that.  We were given 1 week's notice that our employees would lose access completely to their historical payroll data including tax forms and paycheck stubs and Paycom should provide these documents at no cost.  The only reasoning that we have been given is that it would time consuming for them to do it, therefore they will not include it in our original request.  That is unacceptable and needs to be corrected.  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have utilized Paycom for close to a Decade for their Payroll and HR services however they have now been charging our organization fees to make corrections that only occurred due to the Paycom teams negligence and inability to complete requested tasks. During 2024 Paycom charged our organization to make prior period adjustments for a remote employee whose tax profiles were not setup when requested at hiring and when the issue was brought to their attention, we had been told to just use the same tax profile as our other employees while they complete the setup. It took them nearly 9 months to complete this task and we had been told that the employees tax withholdings would be corrected. When the W2 for the employee was issued, the corrections had not been completed and this individuals Tax withholdings were incorrect. Paycom then required us to pay a processing fee to them in order to correct the issue. 1 year later, the same employee has the same error in their W2 and Paycom requested we pay an additional fee for the correction. The fee was paid via wire on 3/13/2025 however Paycom has failed to provide the corrected tax documents and when the documents are requested, we are told that "Leadership needs to review the invoice before services could be completed." Paying fees for mistakes caused by Paycom and Paycom's failure to provide services after they have received their requested payment is appalling and duplicitous. Do not recommend using their services.

  

  Business Response

  Date: 03/26/2025

  Hi, ***** Weve connected with the team that served your organization and understand they have been in contact with you to resolve your concerns. We recommend working with them as they will be able to best assist you. Should you need additional assistance, please email us at *************************************************************************.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paycom has cost me huge in the past few weeks. I requested reports be uploaded to my account, one set for one company one set for another. It took days to process the first request and then it was processed wrong. They swapped what I needed for each location. This caused me to lose my timely filing discount with the city. Making problems worse they did not deliver my paychecks for my employees for two weeks. I spent every day for a week on the phone with paycom wanting to know where my reports were and where my checks were. No answer ever came. I was getting conflicting answers from everyone I spoke to and amazingly never could I get through to the same person. I'd call and ask for the name I was given and every single time I was told that person was unavailable and I would have to start explaining the entire situation over again. I can't tell you how many times I was shuffled from one person to another to start my complaint over again. Sometimes I was told a supervisor would call me back (No call back ever came) sometimes I was just told to be patient I'm sure payroll will arrive soon. Paycom actually said it was my fault that this had gone so far because I should have just written the checks for them. Forget that I pay them to process these checks and for delivery. Making things even worse after spending days on the phone with them, never being told a consistent story and trying to get any form of assistance. I logged in today from the same computer I have been using for years and was told I couldn't make changes to my account. Seems they upgraded the security and I need to speak to my team specialist. The same guy who couldn't generate a basic report has locked me out of my own payroll. No one told me this was coming, no one said it was going to need to be updated. So now its after five on Friday and I have to wait till next week to handle a basic task. I'm willing to bet when I call next week & ask for my specialist he wont be able to answer

  

  Business Response

  Date: 09/24/2024

  Hi, ******. We recommend you continue working directly with the team serving your organization. They are diligently working with you to address your concerns. If you have any further questions,please reach out to us at ******************************************

• Initial Complaint

  Date:09/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an employer in both ****** and ********. I was a client of Paycom. I am no longer a client of Paycom as of Qtr. 1 2024. I am trying to obtain copies of my employees W 2s for 2023. I have three businesses that I need to obtain these W 2s.Paycom is not helping me at all. I believe they are required by Federal law to provide these to me .My Paycom Company Codes are ****** ****** ***** and *****.I have employees who are requesting these and the issue is time sensitive. Please help me obtain these. I am happy to provide my EINs for the three companies. Thank you

  

  Business Response

  Date: 09/11/2024

  ******, service is our top priority. Weve connected with the team that served your organization and understand they have been in contact with you to help resolve your concerns. Should you need additional assistance, please email us at ******************************************

  Customer Answer

  Date: 09/11/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  I have yet to receive the * 2s for my employees for 2023. I have employees who have lost their original copy and need a replacement. I am required by law to provide these the slow action on the part of Paycom has thus far prevented my from fulfilling my legal obligations.
  Sincerely,
  
  **********************

  

  Business Response

  Date: 09/13/2024

  ******, we understand youre frustrated. Our team is continuing to diligently partner with you for resolution on your concerns. We strongly encourage you to continue to work with them.

  Customer Answer

  Date: 09/13/2024

   
  Complaint: ********
  
  I am rejecting this response because: As you can see from the attachments I have provided that Paycom has still failed to produce Employee * 2s. I have several employees who have requested a copy of their Employee * 2 because they have misplaced their original. I am required, by Federal Law, to provide my employees their * 2s when requested. Paycom has failed to provide me with the documentation. Paycom has provided me * 2 D forms which are Employer copies. This is NOT what I requested. They continue to fail to provide the * 2 Employee copies. 
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paycom mishandled a Tax Bonus from 2023 Q4. They did not process our requests to fix it in a timely manner. It took SIX MONTHS for them to request funds in the amount of $2,500 in fee's for processing our request. At which point we said to cancel the request because it's been too long and don't want the adjustment now. We HAD to pay the additional fee's in order for our regular bi-weekly payroll to be processed. Prior to us providing the full funds, *********************** assured me we would get a refund. Time passed, I followed up, not them, and of course the refund request was denied. I asked it be put in again. Then spoke with supervisor ******************************* who again assured we'd be refunded $1,450 in fees. as of 8/2/24 ****** states yet again the refund is denied. No communicati on their end until they want fees for issues they aren't even taking care of until half a year later. Horrible customer service and I'm sure when we cancel their services we will be charged.

  

  Business Response

  Date: 08/05/2024

  Hi, *****. Weve connected with the team that serves your organization and understand your issues have been resolved. Should you need additional assistance, please email us at ******************************************

• Initial Complaint

  Date:07/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Paycom for nearly a year, The customer service is awful and they Nickle and dime you to death. I am the owner of the business and I never received my tax docs. Now they are saying I have to pay for these docs. They will not bend even though they wont prove to me it was delivered to me in the first place. I am pretty sure that it is the law for paycom to supply these docs for free. Every person I spoke to passed the buck. Left and moved back to *******. Much better service

  

  Business Response

  Date: 07/31/2024

  Hi, *****. Weve connected with the team that serves your organization and understand they have been in contact with you to resolve your concerns. We recommend working with them as they will be able to assist you best. Should you need additional assistance, please email us at ******************************************

• Initial Complaint

  Date:05/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paycom is inept at correcting errors timely, processing multi-state payrolls, understanding problems, responding to inquiries and most importantly, filing proper tax returns timely. Over our 28 months of using them we found MANY errors which included: original conversion data not being verified (or correct); export files being incorrectly created; state accounts being opened unnecessarily and without our permission; work comp rates being entered and computed incorrectly; additional fees being charged by them not being correct and/or explained; required tax returns not being timely filed and/or filed with correct information; and unemployment rates not matching state information. When requests for corrections and adjustments were made, they were either never made or done so only after numerous correspondence requests. I have hundreds of emails proving all of the above. When we terminated services in early 2024 we seemed to have gained their attention on how upset, disappointed and frustrated we were when we mentioned a BBB complaint. Many of the issues had been outstanding for over two years (and still were). We reminded them of open items regularly (to several of their staff) and we believe all discrepancies should have been resolved much earlier. I will NEVER recommend Paycom to any company for outsourcing payroll. We've now brought it back in house and are saving thousands of dollars in fees and even more money when considering the frustrations, tax penalties and employee complaints concerning inaccurate filings. In our termination request on 2/27/24 we outlined all known outstanding items and are therefore, not duplicating those items in this complaint.

  

  Business Response

  Date: 05/31/2024

  Hi, ****. We're disappointed to hear about your experience with Paycom, as it is not a reflection of our standards for client service.Weve connected with the team that served your organization and understand they have diligently worked to help resolve your concerns. If you wish to share any additional details about your experience, please email us at *****************************************.

• Initial Complaint

  Date:03/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was with them for the entirety of 2022 and 2023. Due to their services being more expensive, I decided to switch from PayComm to ADP payroll.During our exit with Paycomm, I realized that they were charging me $125 a week for expedited payroll. However, when I checked with my team, we had only utilized the expedited payroll service maybe once or twice over 2 years. That means they have potentially charged me with up to $13000 in incorrect charges When I asked them to refund the money that was incorrectly charged to me they refused it without any reason given.

  

  Business Response

  Date: 03/29/2024

  Hello, *****. Thank you for reaching out. We've connected with the team that served your organization and understand they have reached out to address your concerns. If you have any additional questions or concerns,please contact us at ******************************************

  Customer Answer

  Date: 03/29/2024

  
  Complaint: ********
  
  I am rejecting this response because: The team already reached out to me denying that they will be able to refund me. They were willing to offer me credit to come back, however i am not interested in returning to paycomm, as their fees are way higher than adp.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/02/2024

  We understand youre frustrated with your experience, *****.We also understand that our team is actively working with you to address your concerns. To receive the best service, we recommend you continue to work with them directly.

  Customer Answer

  Date: 04/03/2024

  
  Complaint: ********
  
  I am rejecting this response because: Hello, you team has told me that they will not be refunding me the incorrect charges. You have left me no option but to seek legal council. I have also found that a lot of other DSPs have a similar issue of surprise fees. This a bad business practice.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We switched to Paycom for our payroll for 1 pay period and it was such a nightmare we immediately pulled the plug and went back to our former payroll provider. No training was provided and the system is NOT user-friendly. Despite asking multiple times for the payroll reports needed for the one period they did complete, they are now telling us, that it's past 30 days and we have to pay them to get the reports from them now. Even though we paid them for that payroll period. We are asking that they send us the reports needed for our CPA without a fee.

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  

  They did finally send us the report  without the several hundred dollar demand to release our own data. 

  
  

  We do consider this resolved. 

  
  

  Thank you 

  *************;

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We retained Paycom's services effective 4/1/2023 to process payroll. Our entire experience with them from onboarding to processing to tax filing was beyond awful. We terminated their services effective 1/1/2024 with their final responsibility being to file our 4Q2023 returns, prepare and provide 2023 W2s and distribute 2023 ACA forms. We received an invoice with no due date from Paycom prior to their completing those tasks. On 2/19/24 we received notice that they failed to file a local tax. At that time we notified Paycom that we would withhold payment of their invoice until all final services were completed and they provided proof of same. They failed to properly correct their tax filing mistake so we re-created and filed the return in order to avoid penalties and interest. On 2/28/24 we informed them that we had done their work for them and that we were still holding payment of their invoice until we received proof of all 4Q2023 tax filings and until they had distributed the 1095 forms. Hearing nothing from them, we reached out on 3/4/24 and again on 3/19/24 to inquire about the 1095 forms as the paper filing deadline of 2/28/24 had passed. We inquired whether the 1095s were going to be filed and distributed electronically by the 4/1/24 deadline. On 3/21/24 we received an email that stated that the invoice - which had no due date and which was for services that had not been rendered - had a balance due and that was preventing the 1095s from being released.They had almost a month's notice that we had an issue with the invoice but couldn't be bothered with reaching out to discuss our concerns. This company is the shoddiest and most unethical one I've worked with over the 30+ years I've been in the professional accounting field. They make an unacceptable amount of errors, they lack any accountability, and their communication/support is abysmal. They don't know what they're doing and they don't care how frustrated their customers are.

  

  Business Response

  Date: 03/26/2024

  ******, we strive to create a positive experience for all of our clients, including excellent service. We have escalated your concerns to our team and understand they have already been actively working with your organization to address them. We recommend you continue to work with them. If you have anything further you wish to share, please email us at ******************************************

  Customer Answer

  Date: 03/27/2024

  
  Complaint: ********
  
  I am rejecting this response because no one from Paycom is attempting to work with us on a solution.  Demanding payment for services not performed or performed with errors which a client needed to correct and not discounting said invoice is not "working with" a client.  What Paycom is doing is holding necessary forms hostage and bullying us into a corner.  This after not communicating for almost a month is the furthest thing from excellent customer service.

  Provide the ***** by the April 1st deadline.  Provide proof of all 4Q2023 tax filings.  Those are the only acceptable solutions.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/29/2024

  We understand youre frustrated with your experience,******. Our team is continuing to diligently partner with you for resolution on your concerns. We strongly encourage you to continue to work with them.

  Customer Answer

  Date: 04/01/2024

  
  Complaint: ********
  
  I am rejecting this response because: we have asked your team multiple times to confirm and supply proof of filing of the 1095s with the IRS.  To date they have not responded.  Paycom's communication is beyond poor - iI would describe it as bordering on non-existent.  Please instruct your "team" to answer our requests and provide the information.
  
  Sincerely,
  
  ***************************