Complaints

This profile includes complaints for Paycom Payroll, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paycom Payroll, LLC has 23 locations, listed below.

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  Paycom Payroll, LLC

  7501 W Memorial Rd Oklahoma City, OK 73142-1404

  
• 

  Paycom Payroll, LLC

  1250 S. Capitol of Texas Highway 3-340 Austin, TX 78746

• 

  Paycom Payroll, LLC

  4222 E Thomas Rd Ste 350 Phoenix, AZ 85018-7635

• 

  Paycom

  10 W Market St Ste 1030 Indianapolis, IN 46204

• 

  Paycom

  3560 Lenox Road Suite 1250 Atlanta, GA 30326

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paycom filed incorrect 941's for 2 quarters for a 2nd company we purchased. Paycom erroneously filed using the wrong Fed EIN #. They had to reissue emplyee w-2's after January 31st and still have not corrected the 941's. Anytime I call the company, I have to re-explain what the issue is. They made the error and the first thing they want to inform me of is the cost they will be charging my company for their error. OMG.

  

  Business Response

  Date: 05/25/2023

  Hi, *****. Weve connected with the team serving your organization and understand they have reached out to address your concerns. We recommend continuing to work with them as they can best assist you. If you have any feedback you wish to share or additional questions, please contact ** at *****************************************. We appreciate your partnership.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paycom has been an issue for our company since we left the implementation team. After we were transitioned over to our permanent specialist, we started to encounter terrible customer service. It would take over 24 hours to get a response from the specialist. Data was imported incorrectly by Paycom regarding the tax setup for several employees, which resulted in incorrect W2s. Paycom also printed the ****-Cs incorrectly, so we manually had to re-do all of the work that we had spent days doing so that the ****-Cs could be reprinted. Paycom still has not completed the 2022 amended 941's returns after almost 2 months of us no longer being with them. Their tax team does the work without communicating directly with the client, they draft the money for any adjustment in taxes and the client needs to be imploring them to send details for reconciliation of the books. Not to say, that we are currently in the second quarter of 2023, and we still have not received a copy of our amended federal and state returns. The fact that we did not have amended federal returns ready caused delays in our Workers Compensation Audit and we are incurring the risk of having our insurance cost increased. On the HR side of the system, we also encountered some issues with benefits where they could not accommodate how to handle changes having to do with birth dates in a plan setup, which should be a common thing for benefits. Some of our benefit deductions were also set up incorrectly by Paycom causing issues within our employees W2s and W2C's had to be processed. It is great that they have government reporting, like CA ******** and EEO reports, but for the system to pull the location data in correctly, you have to enter the county for every location in the system, which is not a required field. If you have a lot of locations like our company does, it creates a lot of work.We mainly need Paycom to complete the 2022 amended returns and refund us the the funds for the 1st quarter of 2023.

  

  Business Response

  Date: 04/25/2023

  Hi, *******. We have shared your concerns with the dedicated team serving your organization and understand they have been working to address your concerns. If you have any questions, we recommend contacting them directly. If you would like any further assistance, please reach out to us at *****************************************. 

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26th, 2022 we started the implementation with paycom Payroll service. as of today this implementation is not complete. We have changed specialists countless times. With every change, more delays in getting our account functioning correctly and we still do not have the connection to the 401k that was promised upon signing the contract with Paycom. The staff and management are nonresponsive, they wait until after my office hours to respond or call and never answer the phone. Our W2s were incorrect even though the Paycom dashboard was correct. This is my last step in trying to work with this company in getting our implementation and account to an acceptable working condition. Before making this complaint I asked the department manager *********************** to contact me to discuss these issues after waiting 5 days without speaking to him this is the route I was forced to go down. I have requested the signed contracts and agreements from the team.

  

  Business Response

  Date: 03/06/2023

  **************. The Paycom experience you've described is far from our standards, and we'd like to learn more about your concerns. Please reach out to us at ****************************************** and a member of our team will be in touch.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had endless issues with Paycom. At setup they failed to create tax accounts in the ***********. They set up many of my employees as working from the incorrect address thereby creating issues for them with their local tax jurisdictions, they failed to set up the time in and time out for one office thereby leading to an employee being able to clock out from her home, and there is more. Every time I complain it takes a month or so for me to get any form of resolution. What prompted me to report them at this time is they failed to file my taxes in a timely fashion, which has resulted in a large penalty for me.

  

  Business Response

  Date: 03/06/2023

  Hi, *******. We've connected with the team serving your organization and understand they have been working with you to address your concerns. If you require any additional assistance, please email us at *****************************************. We appreciate your partnership.

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer beware; terrible customer service and terrible ***************************** will not give access to ANY historical information to either the business that used, and paid for, their service or the employees who they processed payroll for until additional access payment is made. TO BE CLEAR this means NO ACCESS for the corporation or the employees at even the most basic level of W-2 or pay statement retrieval. Access is only SOLD in increments of 90 days. For our company this is more that $4700. This is ****** of information already paid for. Withholding information until a fee is paid is immoral because it violates the basic principle of fairness and equality. It means that people who have the means to pay for information have an advantage over those who cannot afford it, creating a disparity in access to knowledge. It goes against the principles of fairness, equality, and access to knowledge. It can lead to harm, injustice, and even illegal actions in some cases.In addition, information is often essential for making important decisions and taking actions that can affect people's lives. By withholding information until a fee is paid, people's ability to make informed decisions is compromised, leading to potential harm or injustice.The response I received was, in summary, read the fine print and pay up.

  

  Business Response

  Date: 02/28/2023

  Hi, ****. Our historical access policy exists because of the expenses associated with maintaining secure support infrastructure for our client data for an extended period after the termination of service. Were happy to answer questions and work together on resolving issues. Please feel free to reach out to our team at ***************************************** for additional assistance.

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paycom has not provided my w2.

  

  Business Response

  Date: 02/10/2023

  Hi, ******. We have reached out to the team that served your organization, and it is our understanding that they have been in contact with you about your concerns. Should you need additional assistance, please email us at ******************************************

  Customer Answer

  Date: 02/10/2023

   
  Complaint: ********
  
  I am rejecting this response because Paycom only called me to have my explanation of the problem. They never provided or promised to provide my w2 form. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/16/2023

  Hi, ******. It is our understanding that you did not request that Paycom handle your tax filings. Were happy to discuss delivering your tax forms. If you have any questions or concerns, please email us at ******************************************

  Customer Answer

  Date: 02/17/2023

   
  Complaint: ********
  
  I am rejecting this response because:this is not true. You withheld taxes from paychecks. You must provide each employee with w2 forms. I am not asking you to file my taxes. Lets not play a fool here. All other 28 employees have not received w2 forms from you. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paycom has the most terrible customer service ever I experienced as a business owner. The service they offer is a fake, then once you call them out on the mistakes they made they are ready to drop you as a customer and block you for your company information now thats against the law because we have the right to retrieve the data no matter how long it takes. See Paycom ran a payroll and told me I had to pay for it when I didnt even us the service. I want my employees data and all other information that they are holding from my company

  

  Business Response

  Date: 02/06/2023

  Hi, ******. The experience you described does not align with Paycom standards, as we strive to ensure great customer service with clear communication. We are happy to work together with you to address your concerns. Please email us at ****************************************** and we will connect with you.

  Customer Answer

  Date: 02/06/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 02/09/2023

  This company falsely advertised it is a employees self service app. They never gave my employees the ability to utilize the services on their own, my HR department has been handling the payroll submission. Once I saw this happened I moved quickly to cancel services with Paycom immediately after they closed the account they blocked me from accessing any company records next they started asking for money in order to release my employees information to me. This company is a scam.

  

  Business Response

  Date: 02/13/2023

  Hi, ******. Paycom offers historical access to information, and we're happy to answer any questions you have about this. We've been able to connect with the team that served your organization and suggest working with them to address your concerns. Please feel free to reach out to them or our team at *****************************************.

  Customer Answer

  Date: 02/13/2023

   
  Complaint: ********
  
  I am rejecting this response because:the company is a fraud, they say they offer ways for my company to access historical information, that maybe true but there is still a fee for that. I have paid enough to start up with this company now because I was never satisfied with the service I have to pay again to retrieve my companys information that concerns my employees and all their tax information W2s etc I will not be satisfied until Paycom can send over all documents that pertains to our company.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We decided to terminate our services with Paycom on 12/22/22 and receive our term letter on 12/27/22. On 12/28/22, we received a notice about a blank payroll was processed and we inquired the matter immediately. We lost our access to Paycom on 1/2/23 and then we were told that we had 10 days from our last check date with them which was 11/11/22 to retrieve any information we may need since after that they charge the ex client for information. This information was not mentioned during the termination process from 12/22-12/28/22, Paycom wants to charge $3,791.90 for 90-day access, but the last payroll Paycom ran was 12/28/22. Our specialist and team lead claimed everything was out of their hands, there was nothing can be done unless we pay. We stated that we don't want Paycom file any Q4/22 tax for us, yet they filed FUTA tax on 12/28/2022. We don't know how many more taxes Paycom is going to file for us since we don't have access to their system. Paycom have been messing up our tax since 09/2021. In last 2 years, we had 4 -5 specialist changes. It took Paycom tax team from 3-5 months to resolve our tax issues, we get penalties letter from states every month, they have no sense in urgency. One of our specialists claimed they did something but he never did, lied to us. We were with Paycom since January, 2018, however trust is destroying overtime with incompetent specialists and team leads. Upon parting with Paycom, they still try to make the last cent out of ex client and f*** us over with tax issues they create. We are sure that Paycom will not handle any tax issues they mess up and make us pay during the term of service.

  

  Business Response

  Date: 01/06/2023

  Hi, Zhesi.

   

  Providing quality customer service with clear communication to our clients is a priority for Paycom. If you wouldnt mind,please reach out to us at ***************************************** so we can discuss your experience further.

• Initial Complaint

  Date:12/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company states I have payroll to complete for a period of time I did not work. Infact, I have never been associated with paycom online.It looks like scam even though this company appears to be legit Im not really sure what to do.This is the email.From: ********************************************** Sent Dec 22, 2022 **** am You have items on your timecard that need your attention. Please log in to Paycom ********************* and go to ***************** to address these items.Thank You Pay Period: 12/11/2022 - 12/24/2022

  

  Business Response

  Date: 12/26/2022

  Hi, *******.

   

  The email you received appears to be legitimate. We'll need some more information from you to help resolve this issue. Please reach out to us at *****************************************,and a member of our team will be in touch. Thank you!

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February we asked Paycom to register for payroll tax ID's in the *********************** for ** for a fee of $150. They agreed and charged us for this in March. They also set up the framework for filing payroll taxes for us in our account for that state. In late June we were charged $200 in fees by Paycom for missing tax ID's in their system for the ***********************. When we asked for an explanation, it took several inquiries and approximately two weeks later we discovered they did not actually complete the registration process we paid for. We requested a refund of the original fee and the "penalty" fees that resulted from their error. They agreed to the refund and told us it "should get pushed through quickly". It has been twelve weeks since we were told this and the money we were charged has not been returned. That is not our definition of "quickly".

  

  Business Response

  Date: 10/07/2022

  The dedicated service team assisting your organization is working to resolve your concerns. We encourage you to continue working with them to reach a resolution. Feel free to email our team at ***************************************** if we can be of additional assistance.

  Customer Answer

  Date: 10/07/2022

  
  Complaint: ********
  
  I am rejecting this response because:  This is the same vague language they currently use to put us off.  They keep telling us they are working "quickly" on this but it has now been more than 12 weeks and they have not refunded the money they charged us in error.  A simple statement saying they are continuing to work on it is not a satisfactory answer to us at this point.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/11/2022

  We are disappointed to hear about your experience, and we hope you recognize our urgency in resolving this concern for you. We have worked closely with your team to ensure your expectations are met and understand they have been in contact with you. If you have more concerns, don't hesitate to reach back out to us at ******************************************

  Customer Answer

  Date: 10/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  In response to our BBB complaint, we finally received the refund we were promised more than twelve weeks ago.  Thank you, BBB!
  
  Sincerely,
  
  *******************