Reviews

This profile includes reviews for ClassPass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ClassPass, Inc.

  275 7th Ave, 11th Floor New York, NY 10001-6708

• 

  ClassPass, Inc.

  101 E. Front Street, Suite 501 Missoula, MT 59802

Review Details

• Review fromDiana H

  Date: 07/29/2024

  2 stars
  This was an okay way to get exercise in but I couldnt get a hold of anyone to pause my account. It took out $60. I have an auto immune disease and cant go as often as I like and I think business like these would do better to include people who have these types of illness and disabilities. This is a problem with not allowing roll over credits because we dont always know if we feel up to exercising.

• Review fromSurabhi S

  Date: 07/24/2024

  1 star
  Instance 1 - I was 3 mins late to a class and the studio didnt allow me resulting in late cancellation. ClassPass allowed a onetime exception although I was there at the studio just a few mins late, most studios allow upto 5 mins.Instance 2 - A few weeks later in the same month, I fell sick and requested a late cancellation. ClassPass didn't allow me to do that and instead charged me 14$. They did not even confirm on the chat if they can go ahead and cancel, they just did and stopped responding.It was a terrible experience, not only was I sick, couldn't attend the class and they charged me money even when i told them that in the 1st instance it was not my fault. If I were with a studio directly, they would have taken that into consideration because falling sick is very much human.

• Review fromAundrea A

  Date: 07/23/2024

  1 star
  If I could give this company a 0 star review I would. There is no way to contact them other than online chat. They have been using my business name without my persmission, with the wrong phone number and address attached to it. I have had several clients thinking we moved, or are moving. I cannot seem to get this resolved!

• Review fromKerrin T

  Date: 07/12/2024

  1 star
  Their customer service is terrible. I paid for a membership and was unable to book a class, when I chatted with a live agent they said they would look into it and never replied. I followed up multiple times begging for an answer or refund, and after an hour nobody had replied to me again. I am still unable to book classes and still out $55.

• Review fromAngel B

  Date: 06/22/2024

  1 star
  BEWARE!!!! I was automatically renewed. I chatted with the customer service rep and she said she would make an exception to cancel my account and I would get a refund 7-12 business days. Of course they immediately took away any credits so I would even be unable to use even if charged. After it had been two weeks I filed a claim with my bank after I noticed no refund. I provided a screenshot from the rep that stated they would cancel my account. However the claim was denied per their cancellation policy. My thing is, if I was still to be charged regardless cancelling or not the rep ******** stated we will cancel your next payment, however please continue to use this month with exhausting credits so in the end I spend $80 for quote literally NOTHING. No credits or anything. Just BS!!!!

• Review fromLeah N

  Date: 05/08/2024

  1 star
  DO NOT USE CLASS PASS. Please, trust me, 5he free trial was tempting. It's of course a auto-enroll and they send one notice that goes to ****. They DON'T EVEN BOTHER TO SEND A 2ND CHARGE NOTICE THAT GOES TO SPAM EITHER. I canceled as soon as I noticed but that was 2 months into it. I managed to get 65 back and all the rest of my credits voided. Horrible experience for a new customer. This also seems extremely suspect according to Washing State's auto-renewal clause.

• Review fromKatrina C

  Date: 04/08/2024

  1 star
  I signed up for a class by accident for TODAY instead of NEXT WEEK. I immediately used the online chat feature (within seconds), but they refused to waive the late cancelation fee- even though I realized my mistake the moment I hit reserve. Ridiculous business practices and they are just trying to make money.

• Review frombrandon p

  Date: 03/03/2024

  1 star
  I canceled my membership and they signed me up for a very expensive version of a membership without my knowledge. You need to click cancel membership 4-5 times to actually get the cancelation to work.

• Review fromNichole H

  Date: 02/07/2024

  1 star
  Worst customer service experience ever. Froze my account because they said I had multiple accounts but was only trying to logon to original account. Would rather pay double than ever deal with this company again.

• Review fromTavia J

  Date: 01/11/2024

  1 star
  My phone company rewards program was offering a promotion for credits on class pass. I signed up for a free trial. The screen asked me to verify the subscription as it does with any purchase- $0.00 now but I would be charged for the next month. In an attempt to activate the promotion from my phone company, instead of just adding the credits, I was charged $79. This time the screen did not prompt me to verify a purchase. Once I finally figured out how, I emailed customer service. They refused to reverse the charge and correct the membership and mistake. Theres no way I would have committed to 53 credits in a month when I have an infant and no sitter! Sad I thought it was an easy fix. Bad customer service lost business from me and Ill be sure to share with everyone I know.