Reviews

This profile includes reviews for ClassPass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ClassPass, Inc. has 2 locations, listed below.

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  ClassPass, Inc.

  275 7th Ave, 11th Floor New York, NY 10001-6708

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  ClassPass, Inc.

  101 E. Front Street, Suite 501 Missoula, MT 59802

Review Details

• Review fromBrandon W

  Date: 10/11/2022

  1 star
  Got an email that I was being billed $85 for an account I never created and a service I've never heard of; Phone support supposedly canceled the billing but then even ADMITTED that there was no account associated with my email, so there is some sort of credit card scam going on.

• Review fromsusan k

  Date: 09/21/2022

  1 star
  They sent me a harassing email saying my $85.79 payment is due and they will withdraw this fee from my bank account. I have never subscribed to this business. The email came from a member of the "ClassPass Crew."

• Review fromEmily H

  Date: 08/03/2022

  1 star
  I reactivated my account to get 14 free credits that were offered, The Re activation automatically said it would change to the highest level billing once the trial was over, but that I could change to a lower level in the app. I did that, Class pass has their system set up where when you decrease your level of membership after the free trial your profile automatically charges you for that amount Realizing what happened I reached out to class pass to remove the charge but keep the free 14 days as I was promised.I received no help, they said I could cancel my membership and forfeit the free credit. There is no line to call, no real person to connect with. Classpass is a scam. Stop tricking your customers with this bait and switch tactics.

• Review fromSerena F

  Date: 07/05/2022

  1 star
  I've used this app for years and it is mediocre at best until you have an issue that will never get resolved. First of all I notice it is very glitchy; my credits show up as different amounts on different screens, so who knows how many you actually have and there is no way to see a ledger of what credits you've used, so you can keep track. It only shows on the individual workouts, so you have to calculate manually. My major issue is with the non-existent customer service. You cannot find a phone number to call and I finally received a receipt for something which had a phone number, so I tried calling that number and it said it is unavailable! They also don't provide receipts for expense purposes, it just shows the amount on your account. I was charged a late fee by accident due to the venue cancelling the class last minute. The venue put in a request in November 2021 for me to be refunded. I never received a refund despite multiple follow *** by the venue and myself. I started emailing myself on May 2, 2022 and received a robotic response that there would be credits issued to the "user" (they couldn't even tell that I am the user). I responded saying this is for a refund to credit card not for credits. Also, no credits were ever issued, so regardless they were lying. Responses take weeks and it is still not resolved as of July 5, 2022. On June 21st they said the refund was issued to the "user" (still not realizing I am the user). I have been checking my credit card and there is no refund so they are still lying. As of July 5 they said the same thing that the refund was issued which obviously it has not. They don't actually answer any concerns just, generic, untrue responses.