We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exercise Programs

ClassPass, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Reviews

This profile includes reviews for ClassPass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ClassPass, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.02

    Average of 54 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Mary Ann R

      Date: 11/27/2024

      I dont have a problem with the services or the app, however the customer service is so poor its very upsetting. They claim to give you a referral fee of $30 for each member that signs up using your link and only received one payment after 3 friends became paying members and its been 2 months since they joined and 1 month after becoming paying members (mind you they usually take 2 weeks to give payment after the referral has become a paying member). Ive been trying to chat with customer service for several days over the last week and it takes forever to get someone on the line and the moment you open another browser all of a sudden you get a message saying hi this is so and so, how may help you? Oh it looks like youre busy so Im going to leave the chat The audacity after youve been waiting for an hour! Ive just about had it with customer service. Im still on an open chat with Ems for the last 3+ hours who has not said a thing after my last question. Ive had to contact them regarding my referrals and still havent received a fee for another - which they are giving me such a hard time for and which I shouldnt have to do in the first place. The bots were more useful that the real agents to be quite honest. Such a waste of time!!!

    • Renee L

      Date: 11/25/2024

      Zero customer service. Their AI bot says "A specialist will join this chat shortly! Please hang tight, our team will be available within 4 minutes, but usually faster than that!" when in fact I have waited 30 minutes on two different occassions and given up.

    • Marie W

      Date: 11/24/2024

      Doesnt have any easy way of reaching customer service. Chat doesnt work. Automatically signs you up for most expensive plan after free trial

    • Grace H

      Date: 11/05/2024

      Did a free trial and loved it so I was gifted a gift card for my birthday. I redeemed the gift card for an upgrade before the trial was over. Not only was I charged for the full amount of the gift card but I was charged TWICE for 2 different plans. I tried to resolve the issue with their customer service chat but was gaslit. DO NOT RECOMMEND!

    • El M

      Date: 10/29/2024

      ClassPass? More Like ClassFail. Avoid at All Costs.I am beyond disappointed with ClassPass and its absolute failure as a fitness app. I was attempting to book an 11:00 AM class at 10:59 AM, only to find myself completely locked out mid-booking. A simple task that should be handled in seconds turned into a nightmare. Not only did the app fail to let me book, but it also led me into the torturous experience of trying to get help via their customer service chatif we can even call it that.I waited ********************************************************** customer service standards. When someone finally appeared, they didnt even speak English. After another 10 minutes of a painfully frustrating language barrier, I finally pieced together that they couldnt assist me with my issue. Not only could they not book the class for me, but they couldnt even override the block that the app itself had triggered. This company is clearly unprepared to support users with basic customer **************************** shows blatant disregard for its users, shoving them into automated black holes, hiring **** who dont speak the language of the user, and, worst of all, offering no solutions. Its clear theyre more invested in collecting subscription fees than actually ensuring anyone can use their services. And to top it off, Im still on the free trialimagine paying for such incompetence!This experience has made it abundantly clear that I will never sign up for a paid membership, and I urge anyone considering this app to think twice. If you value your time, money, or sanity, do not waste a single second on ClassPass. Its all gimmick and zero service, an absolute mockery of what a fitness app should be.

    • Lana L.

      Date: 09/19/2024

      **************** wasted my time , cold scripts , didnt address my concern, offered to send me a refund and then rescinded the offer and just wasted my time

    • Shelly R

      Date: 09/16/2024

      I signed up with $5 "get started" sale, and got 25 credits when i UPGRADED to a full account, they took my 25 credits AWAY and said that I can no longer use them on my full plan. This company takes so much money and has so many crazy restrictions I will never EVER use them again. God forbid you cancel within 12 HOURS you pay basically full price for the class.

    • Michele B

      Date: 08/22/2024

      As the owner of a small fitness studio, Class Pass has continually called me for years. I sometimes listen to their pitch but in the end, their business model simply doesn't match my business. The calls have become more frequent and I have asked not to be contacted. Most recently, I was forced to be rude to the girl that called. She indicated we were a VIP account (we've NEVER used them, so I'm not sure how stupid she thought I was). After this phone conversation, she showed up to my business the following week in person with a bag of candy. Lucky for her, my husband was with a client and was polite. This is borderline harassment. At this point, I wouldn't use them even if it helped my business

    • RENE H

      Date: 08/14/2024

      DO NOT ENROLL, JUST DONT!! THIS SCAM OF A PLATFORM DOESNT EVEN HAVE A CUSTOMER SERVICE LINE. THEY SHOULD BE OUT OF BUSINESS, I WAS NOT ALLOWED TO USE MY 14 DAY TRIAL AND WAS NOT GRANTED MY CREDITS. IT IS A SCAM.

    • Thomas C

      Date: 07/30/2024

      Made a wrong purchase of a one-time top up and meant to renew for a monthly plan. Immediately messaged customer support right after and asked to change to a monthly plan and they would not allow. Then they charged another $20 on top so I can maintain my membership when I already paid $130 for the top up. I was enjoying the classes and planning to continue but now will definitely not recommend this app/service to anyone.

    ClassPass, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.