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Business Profile

Payment Processing Services

AvidXchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Reviews

Customer Review Ratings

1.31

Average of 42 Customer Reviews

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Review Details

  • James L

    Date: 08/25/2022

    James L

    Date: 08/25/2022

    I'm 5 weeks out from payment and got a call wanting me to use a Mastercard for payment. They only agree to 2% surcharge otherwise I'd have to wait another 2 weeks for my check. Won't do business with there affiliate again.

    AvidXchange

    Date: 09/06/2022

    Our customers are our top priority at AvidXchange, and we pride ourselves on the value our services are providing to help reduce AP costs and streamline the payment experience. We are deeply apologetic for any inconvenience this issue may have created. Paper checks do take longer to reach the intended recipient due to typical **** mailing time frames which is another reason we encourage an e-payment modality. Furthermore, the charges associated with our product provides us the ability to deliver detailed rich remittances for our vendors, suppliers, etc. As a result, this cuts cost by automating AR functions generally completed manually by added labor cost. During a time where most businesses are looking to reduce cost, our AvidXchange product allows for that measure.

  • Susan W

    Date: 06/22/2022

    Susan W

    Date: 06/22/2022

    They are very aggressive when trying to get vendors to receive payment via ACH or Mastercard, for which they charge a fee.

    AvidXchange

    Date: 07/05/2022

    First and foremost, we want to sincerely apologize for the inconvenience this situation has caused our valued customer, *********************. Our effort to contact ***** directly via email to correct this issue was unsuccessful; however, we provided a direct line of contact should ***** wish to speak directly with one of our Executive Team members regarding the review and to find a resolve. At AvidXchange, we remain dedicated to our customers and their success, as well as their overall experience and satisfaction with our solutions. In line with that, we will continue to take all necessary measures to build and maintain Susans trust and confirm there no additional problems exist upon further conversation.

AvidXchange is NOT a BBB Accredited Business.

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