Reviews

Review Details

• Review fromAndrea D

  Date: 06/12/2024

  1 star
  Absolutely horrible company, when an invoice is approved it takes 2 or 3 weeks for us to receive it! One day it will say paid the next it will say pending approval.

• Review fromJames K

  Date: 06/05/2024

  1 star
  This company was the payroll company for an asisited living community I worked for in Dec of 2023. I am having an incredibly difficult time getting them to pay me, due to the fact that the representative, did not perform a task he told me he would and thus, my company was not paid. 5 months now? Its ridiculous how difficult they make this process.

• Review fromdorothy s

  Date: 04/23/2024

  1 star
  As a supplier, I must say that their practices are deceptive and they try to get you to sign up for the fee based ways of getting paid. Even after getting a phone call from someone claiming to be in their "accounts payable" department, and telling them over and over that I just wanted a check cut once my client approved the invoice, they still created a virtual credit card with which to pay me.When I contacted customer service the next business day and told them that my choice of payment had already been made, and that under no circumstances, would I pay them a fee to get paid on an already overdue invoice, they placed it as an exception and then told me they couldn't cut a check right away. I then offered to pay for an overnight mailing of the check when they do actually cut it, and was told that they only use standard mail and that the overall process takes from 7-10 days including delivery time. I've received phone calls and emails in the past from them with another real estate client, but this time they have been pushing much harder for me to use their paid methods for payment. Shady way to do business, and wondering if the clients that use their services are aware of how shabbily they treat their suppliers.If I could give no stars, I would. Shady business model.

• Review fromGeorge M

  Date: 04/10/2024

  2 stars
  A customer hired ****, and my experience has not been great. I think everything has been straightened out now, but what a bad first impression. "Welcome to *************. We have 4 options to get you your money: check, direct deposit, virtual MasterCard, or our *******************."That would be the ideal way to introduce yourselves. This was not how it went, sadly. I was presented with the *******************, but no other options were mentioned. Even when I explained to one of their employees that the *******************, which deposits the invoice amount *minus* their service fee, would create issues for me in Quickbooks, not a word was mentioned about the other options. EVERY other payment option would avoid the accounting issue, so why not mention them? Was the $22 you made for the ******************* service that critical to your bottom line? It bought you a terrible first impression and a 2 star review. The second star was for the customer service I got after the initial debacle. Hopefully my experience isn't the rule.

• Review fromJoseph L

  Date: 03/26/2024

  1 star
  Their customer service agents leave messages regarding a missing payment - I call them back immediately and get voicemail. They "overnighted" a check but never let me know that it was sent ****** Guess what. It did't make it - again. They actually told me it was sent ***** Because of them, my client has not paid me in over a year for close to 20K worth of work. The client it great - it's all due to their issues. They keep pushing their direct deposit option where it will cost me almost 2%. I am now turning down work with clients if they use Avid as their payment processor.

• Review fromRobin D

  Date: 03/14/2024

  1 star
  We run a service business and have accepted payments from clients through Avid for many years. However, during the past 2 years payments have gotten very slow and they have been contacting us inquiring whether we want to expedite payments for an exorbitant fee. We did not know that Avidxchange is becomming a factoring company. Avoid them if you can.

• Review fromVincent C

  Date: 02/22/2024

  1 star

  Vincent C

  Date: 02/22/2024

  This company is terrible. Payments take months, and I have been waiting over 4 weeks for them to process my request to change my banking information so that I can close an old bank account.

  AvidXchange

  Date: 02/23/2024

  Hi *******, thanks for sharing your concern. After touching base with our ************* team, it seems that we were able to connect with you by phone, and provide you with the form to update your banking information on file.

• Review fromSal A

  Date: 01/03/2024

  1 star
  Please do not hire this company they are unprofessional in payment, not sure if they are looking to mess up on purpose, but they have and sent me the wrong payment! ask me to pay back on a payment plan, and withdraw all the money that was their error without consent!!! on their payment plan, not the one I agreed to, if there were zero stars I would give this company just that. that absolutely terrible this company is not worth your time, and not worth the headache to

• Review fromSusanne W

  Date: 12/21/2023

  1 star
  Received a random email from ******* exchange telling me that I had a payment from a clien we never enrolled in this and I would never enroll in this base on my interaction with their staff instead of saying you could do this this they want all of your information to force you into enrolling in this program and once a profile is created by a client you cannot get out of this.You don't enroll but somehow they want you to verify all your information I don't know what's on there I didn't enroll.To them that was an aggressive comment really

• Review fromAnna D

  Date: 12/11/2023

  1 star
  The ABSOLUTE WORST!!! I have been contacting them repeatedly to initiate direct deposit but every 48 hours the case closes. I call again to ask if I can speak to someone who can take care of this and there is no one to talk to and no one responding to my inquiries but once again every 48 hours the case closes. All of this back and forth and non-response is pushing my payments back even farther. I'm on limited income as it is and now I can't get payment until almost 2 months later because of them. I can't even make a complaint to a supervisor or manager because they can't transfer/there's no one to talk to.