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Business Profile

Document Scanning Services

Blue Leaf Book Scanning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Document Scanning Services.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an order (order# *****) on 3/16 to Blue Leaf Book Scanning (***************************************************************) to have one, 120-page book scanned and received confirmation that they received the hard copy of the book. They require payment upfront, in this case of $111.39 (receipt attached). Their posted turnaround time for book scanning services is 5-9 business days. As of 4/20, after multiple voicemails, emails, and form submissions on their website, they have been entirely unresponsive. Given that I have been unable to get any response or update on my order for over a month, I have to conclude that this website must be an elaborate scam. Please put out the word to protect other unsuspecting buyers from making the same mistake that I did. Thank you.

    Business Response

    Date: 05/13/2023

    It appears the complaint is valid.

    At that time we had received an unusually high number of orders which had put ** way behind our posted lead times.

    While I do not recall receiving emails about this order, upon investigating I do find emails from 4/17 and 4/19 requesting information.  Our failure to communicate cannot be explained.

    The final order was delivered on 4/25.

    Customer Answer

    Date: 05/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. While I find the explanation unhelpful and non-specific, I have now received what I payed for and have no wish to pursue this any further. 

    Sincerely,

    ***********************

This business is not BBB accredited.

revoked BBB accredited business seal

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