We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

HubSpot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

1.05

Average of 22 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Hunter H

    Date: 04/02/2025

    Worst company in the world with software engineers who clearly dont know what theyre doing. I tried on 3 different devices to reschedule an interview and the fields to enter your information do not work.

  • Steve J

    Date: 12/09/2024

    Scamster is bombarding me with spam emails despite multiple requests to stop even though I NEVER signed up. I am reporting this outfit to the *** for violation of CAN SPAM Act of 2003.Reading others' reviews explains their essence.

  • Matt B

    Date: 11/01/2024

    ******** company that promised a refund on part of our trial order by ******* ***** and then canned overseas support responses that just continued to waste our time. Stay away from Hubspot.

  • Jacson T

    Date: 06/10/2024

    They canceled our account and stated we owed $170. I though thtey had charged it, but they didn't.2 months later I get a call from a collections agency in the ** trying to collect over $2000 they say we owed to hubspot. They did not reach out about our balance after I thought they had charged it to our card on file. They refuse all my calls and don't respond to my voicemails. Their billing staff's only response was 'deal with collections

  • Delilah M

    Date: 05/04/2024

    I tried to cancel my account.They won't let me tapped into my bank account.Other bank accounts and attempted to take money from those as well.I keep having to cancel my cards.This is a total fraudulent business

  • Ned P

    Date: 02/26/2024

    I signed up for an entry level CRM, which allowed up to ***** email contacts and we uploaded our customer list, which exceeded the ***** allowed in the membership program. I though that it would just tell me that I had to remove the excess contacts. But no, I immediately received a notice that my membership was being upgraded without my approval. I went into the software and opted out of the auto-renew, which I thought cancelled the upgrade.....nevertheless they've now charged me over $600 for a service that I won't use. **************** is not helpful and this is garbage. Do not use HubSpot.

  • Zach B

    Date: 01/23/2024

    As an enterprise CRM software user and administrator in the past, my expectations were high and I was initially engaged by the perceived value of the product but HubSpot has really gone overboard in nickle and diming their customers. Its too bad, because its a good product, but putting such simple features behind increasingly more expensive pay walls is such bad business. I usually dont leave negative reviews, but I felt obliged to warn folks out there... if you are considering a CRM, run the other way!

  • Jim A

    Date: 01/05/2024

    VERY DISHONEST COMPANY. THEY HAVE NO PROBLEM MISLEADING YOU. ***'T TRUST THEM TO BE HONEST WITH YOU. DO NOT USE THEY PRODUCTS.

  • Doug T

    Date: 12/15/2023

    I am incredibly disappointed in their dishonest business practices and lack of decent customer service. I have been using ********************** for years. Recently, I signed up for a new account on behalf of a client. We discovered that we're overpaying for a tier of service we don't need, and we have attempted to downgrade. I requested their assistance, which is like pulling teeth (they appear to be outsourcing most, if not all, of their support). They will chase you when you're a prospect, but as soon as you're an actual customer, they don't want to hear from you. We are paying nearly $76.00 more monthly than we should be, and they won't fix it.

  • RD B

    Date: 12/14/2023

    If I could give them zero stars I would. It is SO easy to sign up. But after that? It is so difficult to "talk" to anyone. They may return your email. I have had way too many frustrating encounters with this company. If I could cancel I would. The product is okay if you can USE it. My feeling is that there must be better companies out there that are better with communication. If you have a problem with a bill....email us. If you have a problem with the software....email us. Stay away from this company.

HubSpot is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.