Complaints

This profile includes complaints for Survey.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Survey.com

  1 Beacon St Boston, MA 02108-3107

• 

  Survey.com

  615 S College St Charlotte, NC 28202-3354

• 

  Survey.com

  535 Mission St Fl 14 San Francisco, CA 94105-3253

• 

  Survey.com

  220 NW 8th Ave Portland, OR 97209-3503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March,April and May 2024 I completed work for survey.com (merchandising company) ,and they took 25+ hours at $30 hour ($500-$600 Im owed.(I completed, and worked for this company with proof I worked) and they have no way to file a complaint and no way to contact support with problem.I dont know what to do. Please help me asap. I dont know what else to do. I do have proof of my hours and signatures from every location I completed work at ect.

  Business Response

  Date: 05/23/2024

  Hello ****************, 

  Thank you for sharing your feedback. We take your concerns seriously and want to assure you that we are actively addressing them. 

  We have reached out to you directly to discuss your experience further and to work towards resolving any misunderstandings. Internally, we are investigating the issues you've raised and will continue our communications through our internal communication method. If you have any further questions or concerns, please don't hesitate to reach out to us directly through ****************** 

  Thank you for your ongoing support. 

  
  Survey Merchandiser. 

  Customer Answer

  Date: 05/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Hi, i have been in contact with someone from this company and the lady is looking into the situation to resolve any issues I currently have and was very polite and respectful to the situation. I am extremely grateful and satisfied with the current outcome of this situation and would like to thank everyone for their assistance and fast response/assistance. Thanks again.

          ***********************
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all , this isnt an accident, We submitted the invoices with signatures , however still no payment, sent several texts same story. We were supposed to be the very next day when in comes to *************************. Then we were told 6 days . Still no payment. It seems like there is always issues when it comes to Frito lay . Its always the app, some type of discrepancies. According to their own text, they said they do not pay the next day according to my profile they do pay the next day. It seems they change the pay date whenever they want and they expect us just to go along with it. People are driving 70 and 80 miles just to do what theyre supposed to do And they go incognito we just wanna be paid. We did the job we submitted the invoices. ********* signed it and we want to be paid it past the six days. Again, this is not an accident when you read all the complaints. Its all Frito lay and not being paid.

  Business Response

  Date: 05/09/2024

  Dear *******************, 

  We appreciate your feedback and understand that this has caused frustration on your end. As mentioned previously in communications, while we strive to complete the review process within 6 days, the review process *** take longer in some instances as we are reviewing the deliverables for accuracy, validity, and completeness in accordance with the requirements and standards designated by the client and project description.

  Once your visits are approved for payment and you request your balance through the app, all payment requests are processed on a next business day schedule. Business days do not include holidays or weekends.
  Payments requested before 5pm EST will be paid on the next business day. Payments are not processed on weekends or holidays.
  Payments requested AFTER 5pm EST on Fridays and weekends will be issued Tuesdays. If a Tuesday lands on a holiday, payments will be processed the following business day.
  For fastest payment, be sure to request any existing balances M-F before 5pm EST to receive payment on the next business day.

  We have taken additional steps to prioritize efforts to ensure the work you have completed was reviewed and can confirm that they were paid and payment requested.We fully appreciate that this delay has caused frustration, but please be assured that we are taking additional steps to finalize the review process.

   

  Thank you for your engagement with Survey.com
  

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of April 1 2024, I have still not been paid $942 and I invested about $1000 into this company.

  Business Response

  Date: 05/07/2024

  Survey.com conducted a thorough and good faith review of the concerns raised by **************. Our records confirm that ************** was paid timely for all completed projects in accordance with the terms of her voluntary engagement with ***********.  Our company provides real time support to representatives to help answer questions about self-selected projects and maximize the opportunities and benefits for our clients and representatives alike.  
  
  Survey.com is available to discuss any issues that undermine the experience and quality of our companys mission.  We remain committed to providing unique and beneficial opportunities to everyone who is voluntarily engaged with our company.  

  Customer Answer

  Date: 05/07/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  If I was paid in a timely manner, and or everything you owed me, why in the world would I come make a jerk out of myself on the BBB platform? Because you continue to think that I am less than you and incompetent, and that I do not have more evidence against you than you can handle. 
  there is no way to lie or to get around this with the evidence I hold do you understand this whomever I am speaking to at survey.com because it is a continued thing with you in this business to lie and scam, and from what I read you tried doing this years ago and already got caught for it. However, you thought enough time past that you could start up again however, you found the wrong woman to lie about and to **** A LIAR! Like I said, you will pay me for this for all the heartbreak, hardship, disrespect discrimination, and what you darn well owe me. It really is that simple, I HAVE TOO MUCH EVIDENCE! Simple! 

  Regards,

  Amber

   

   

• Initial Complaint

  Date:04/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should of read all these other complaint I would not invest my time my gas and labor to complete all these frito lay assignments and not been paid only to have my assignment payment not allowed or pending payment warning this company is nothing but a ripoff they work you and dont pay you and something need to be done about this all these complain and no one is not putting a stop to this.survey merchandise trax or survey.com I need my payment and I will not doing no more business with YALL and I dont need any apologies just my payment.

  Business Response

  Date: 04/15/2024

  Hello User,

  We appreciate your feedback and understand that the delay in payments has not only been an inconvenience but has also caused frustration. We have encountered delays in the review process due to the system and are working diligently to correct this, so we can complete the review process as quickly as possible.

  In further review of the information uploaded we can see discrepancies in the time spent at the location and can confirm that the requested information within the Survey was not completed. As a measure of goodwill, we are reaching out via the app messaging to provide further details on resolving the issue you expressed here. We have pushed to prioritize the work you have completed, that was pending review and can confirm, that the issue mentioned is fully resolved. 

  While we understand that the delay has still caused inconvenience and frustration, please accept our sincere apology, and know that we are taking additional steps to ensure we get ahead of this delay, so the review process does not surpass the 6 day fixed review schedule. Any additional feedback regarding satisfaction or feedback needed please feel free to express further through ******************, so we can immediately review and rectify. 
   
  We appreciate your support and acceptance of the projects offered on the platform.
   
  Thank you.
   
  Survey Merchandiser. 

  Customer Answer

  Date: 04/15/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  Im not satisfy with there apology I been complaining and they ignored my complaint they even go as far as change my time and pay me for less time and then not approve a assignment that they send shipment to my home for a 7 eleven pog set up I did it and they denied it without me knowing is me looking why Im not being paid for my work notice a lot of work and bonuses they supposed to pay me they denied it without giving me reason is when I ask about it they take days to reply most likely after I report to bbb they reply and apologize very disappointed with this organization that dont want to pay you for your work keep your apology stop abusing people effort time and resources be mindful how we work to get the job done for you to reject it without explanation or any chance to revisit for revision gig work should not take 20 days for payment.Just need to be pay properly when I work if there is a issue with my work reach out but just dont pay and dont say nothing have me texting you and you avoid it but sending new assignments.
  FAQ
  
  Regards,

  Navardo

   

   

  Business Response

  Date: 04/16/2024

  Hello User, 

  We are sorry to see that you are unsatisfied with our resolution. Your refusal to accept our sincere apologies is a personal one; however, from actions taken on our end, you were compensated in full, despite discrepancies we can see with your time at the location. We appreciate all the tasks completed during these visits and work to investigate any issues that *** be encountered as soon as possible. The comments made regarding the lack of response feedback has been escalated internally for review. 

  Thank you for your ongoing support. 

  Survey Merchandiser. 

   

• Initial Complaint

  Date:04/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been assigned several Dollar General resets and speedway for frito lay . They haven't paid me on time and they haven't paid me dor the hours I've worked. I went out of town for 3 days 2 nights and they haven't paid me the proper wages. I'm ready to file a suit because they aren't paying me. I've had 2 holidays now where my son was disappointed because of the money not being paid and my car is threatening to be taken away because I promise them money that hasn't showed up.

  Business Response

  Date: 04/15/2024

  Hello User, 

  We appreciate your feedback and understand that the delay in payments has not only been an inconvenience but has also caused frustration. We have encountered delays in the review process due to the system and are working diligently to correct this, so we can complete the review process as quickly as possible. We have received communications through the In-app messaging center and as provided, we are working to prioritize the work you have completed. We have taken additional steps to have a second review, so we can ensure there are no issues with payment. We plan to have this resolved for you within the hour. 
   
  While we understand that the delay has still caused inconvenience and frustration, please accept our sincere apology, and know that we are taking additional steps to ensure we get ahead of this delay, so the review process does not surpass the 6 day fixed review schedule. Any additional feedback regarding satisfaction or feedback needed please feel free to express further through ******************, so we can immediately review and rectify. 
   
  We appreciate your support and acceptance of the projects offered on the platform.
   
  Thank you.
   
  Survey Merchandiser. 

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a number of Frito Lay resets for this company and stayed within the guidelines of the time given for the projects. I was able to complete each project except for 1 where the required material was not available at the store. On that project in particular, the store manager contacted me when she received the required material and asked if I would be coming back for a revisit. I submitted this information along with a screenshot of the managers text to the company through their app requesting the revisit to set her store properly for the project. My first attempt to contact this company for this manager in particular went missing from messages, even though I confirmed the message sent yesterday. I have since resent the message and will continue to check for a reply. I cannot, in good conscience, leave the manager, wondering what to do next, but I have no information to give her on how to contact the company because when calling, even though 1 option is for clients and store managers,, when you choose that option, you are redirected to a website to process your request. I will not be getting paid for any of the extra time spent trying to help this manager. This company promises a review of your work within 6 days of completing and uploading the projects. I have two projects that are still pending, and I have not received the option for payment nor have I received any kind of update regarding when I will be able to request payment. One project was expected to be approved 04/08/24 and the other on 04/10/24. Today is 04/12/24 and I have received no information whatsoever, even though I have messaged this company through their own app and requested an update on an expected approval time. In calling the company, there is no way to speak to a live person. It is just a recording and no matter which option you choose, You are redirected to a pre-recorded message either asking you to message your request through the app or go to another website to file a request.

  Business Response

  Date: 04/15/2024

  Hello User, 

  We appreciate your feedback and understand that the delay in payments has not only been an inconvenience but has also caused frustration. We have encountered delays in the review process due to the system and are working diligently to correct this, so we can complete the review process as quickly as possible. As you mentioned, we have received communications through the In-app messaging center and as provided, we are working to prioritize the work you have completed. We have taken additional steps and can confirm that the issue mentioned is fully resolved. 
   
  While we understand that the delay has still caused inconvenience and frustration, please accept our sincere apology, and know that we are taking additional steps to ensure we get ahead of this delay, so the review process does not surpass the 6 day fixed review schedule. Any additional feedback regarding satisfaction or feedback needed please feel free to express further through ******************* so we can immediately review and rectify. 
   
  We appreciate your support and acceptance of the projects offered on the platform.
   
  Thank you.
   
  Survey Merchandiser. 

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently completed a number of 1 - 4 hour Frito-Lay resets for this company, which turned out to be 8+ hour resets. I completed 6, and was sent back to the first store and worked 2 more hours. I have yet to receive payment for 5 of those jobs or the extra 2 hours for the revisit. I have tried to contact the company but have gotten no satisfactory response. After two days, this is the response I received "Hi *****, Thanks for reaching out! We have sent the request to the team in charge, once they have updates they will let you know. If you need further assistance, please get in touch with us at any time. Have a great day!" The only way to reach out to this company is through the in-app text, which usually takes a day to get a generic answer, unless they are trying to book you, then it is very quick. Once you have done the job, they are ghosts if you have issues. I had one rep tell me if I need anything, to call, but you can't reach anyone on the phone. Although, they will call every 20 minutes, starting at 7am, to confirm jobs.I have been not paid by this company before and stopped working for them. This cannot keep happening, look at all the complaints. My next step is the ********** of ******

  Business Response

  Date: 03/12/2024

  Hello User, 

  We appreciate your feedback and understand that the delay in payments has not only been an inconvenience but has also caused frustration. We have encountered delays in the review process due to the system and are working diligently to correct this, so we can complete the review process as quickly as possible. As you mentioned, we have received communications through the In-app messaging center and as provided, we are working to prioritize the work you have completed. We have taken additional steps to prioritize efforts to ensure the work you have completed is reviewed within the next hour. 

  While we understand that the delay has still caused inconvenience and frustration, please accept our sincere apology, and know that we are taking additional steps to ensure we get ahead of this delay, so the review process does not surpass the 6 day fixed review schedule. 

  We appreciate your support and acceptance of the projects offered on the platform. 

  Thank you. 

  Survey Merchandiser. 

   

  Customer Answer

  Date: 03/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:02/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey.com has a history of not paying for the services extended to their company. This is the 4th job I performed for the company. All communication is via text on the app or on the phone. You have no way of returning to a particular job because everything is on the app and when you submit your job you have no way of retrieving your information. This issue is I drove over an hour with the expectation of being paid for travel and $20hour. I spent 90 minutes on the job and was supposed to be paid at least $35 plus $10 for travel. I included screen shot of conversations and the lessor amount which I then requested an adjustment to the correct pay. They claimed they reached out to me via email to correct a supposed issue..but the company does not communicate by email, so I know that is not a true statement. On previous jobs I completed no payment was issued and several days later I received a text stating I did not perform the job correctly. When you make efforts to reach anyone at the company, there is no answer or a voice mail and no one reaches back out to you. There is no support when you need it. I am sick and tired of these companies getting away with free labor. That is not right and that is why I am filing this complaint. I utilized my personal resources and time and I demand to be fairly compensated for the work I completed for this company. It is important that companies like this is exposed for their unfair practices.

  Business Response

  Date: 02/13/2024

  Hello, 

  We appreciate your feedback and apologize that the original concern was not resolved within the platform. In further review of the assignment completed at **********************************************************************, we can see that there are some items that were not scanned; however, we can also see that the request to return to the store did not go through your e-mail. Regarding your statements on email messages, we absolutely communicate through email as well as text and phone. It appears in this case, the email message was not delivered successfully. Your time and effort spent is highly important to us as well as commitment to complete the work on the platform. We will be reaching out to confirm your payment for this specific work, so you can request it within the app. 

  You can also reach out to us via ****************** for additional information confirmation if needed. 

  Thank you, 

  Survey Merchandiser. 

  Customer Answer

  Date: 02/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The main reason I reject the response is because I have no trust in the company to be compensated for the work I complete. I do not ****** my time and resources to complete a job and not know if I would be paid for my time and resources. I completed a job for this company and visited four companies which I was told I did not do the job correctly and was not paid. When I asked for assistance, there was no one available to assist with those jobs and no one returned my messages. I was several days later after turning in the assignment, I was advised they could not use the photos.  This last job, I am sure I completed correctly and was going to be paid for it until I realized the additional fee promised was not added to the fee and was told it would be updated to include the additional fee for travel. That never happened and the response was so very unprofessional and as a matter of fact. I just asked for the amount that I accepted to complete the job. I do not have faith this company will pay for my time and resources due to my experience with this company. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 02/22/2024

  Hello ******,

  We're sorry you feel this way. In reviewing your account, we can see communication on the visits you felt were concerning. We can also see that the visits you originally reached out for were approved and currently awaiting your payment request. A message was sent to you on February 14, 2024 to confirm that your visits were approved and awaiting payment request. At any time you may feel free to log into the app and request your payment. Your decision to discontinue work on our platform is a personal one; but please understand that you have a current pending balance that requires your action to request for payment. 

  If there is anything further we can assist you with, please feel free to reach out to us through ****************** 

  Thank you. 

  Survey Merchandiser 

• Initial Complaint

  Date:11/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a very stressful and problematic life and I did not need the added stress from the badness of discovering my primary bank account overdrawn over $100+ dollars!I initiated a $126 payout on November 22nd, 2023 that had a displayed processing date of no later than November 24th, which means the funds would have typically posted to my bank account by the ********* checking my survey.com account and email I can see that not only was the payout not processed by that time, but has also not been processed at all, which means that, at the earliest, the payout won't be sent to my bank account until next Tuesday! Because I am very familiar with the timing of the payouts from this source I had a delayed emergency payment to another account scheduled to not post until just after this payout posted, but that is not what happened since I haven't received any funds as of yet on time for this payout.This caused my bank account to be overdrawn and a $30 NSF fee will be assessed this weekend or on Monday. I am absolutely can not afford to pay this extra fee expense at this time because of this company not processing payouts in a timely manner.I am requesting reimbursement of the $30 fee to my survey.com pending payout account balance.There is also a $10-12.50 payment missing from completed service to ***'s Club the other week and I am requesting that that money be added to my pending payout balance as well for my time, effort, trouble, etc.

  Business Response

  Date: 11/27/2023

  Dear User, 

  Thank you for reaching out regarding your payment. It appears that your question was addressed within your account on Saturday November 25th. To help provide further detail, our Third Party Payment Processor, *********, processes payments on Business Days only, this means that payments are not processed on weekends or holidays. Payments requested before 5PM EST are processed by the end of the next business day. Thursday November 23rd and Friday November 24th were Holidays, for Thanksgiving. If you requested your funds after 5PM EST on Wednesday November 22nd, they will be processed to your account at the end of the day Monday November 27th. 

  Regarding your comments on incorrect payment for a *** Club visit. We do not see anything recent that you have completed at these stores but would love to take a look, to be sure anything you feel is incorrect is reviewed and addressed immediately. Please contact us at ************, so we can get this addressed for you as soon as possible. 

  Survey Merchandiser. 

• Initial Complaint

  Date:10/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used survey pop i cashed out and they are not paying me. I feel all these guys need to be shut down because it is sad to have people who believe that they are able to make a little money and then they don't get it. The world is going through so much and it's sad for these lying people to be able to jerk people around

  Business Response

  Date: 10/20/2023

  Dear User, 

  We would love to further investigate this issue; however, we have no accounts associated with the information you have provided. We value your feedback and want to ensure any issues are addressed and addressed in a timely manner. To help us further assist you, please reach out to us through our communication channels, either through the apps messaging center, an e-mail to ******************* or to our Rep ******* ********** ************. We are happy to help further investigate to resolve any issues. 

  Best regards, 

  Survey Merchandiser. 

  Customer Answer

  Date: 10/30/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

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