Complaints

This profile includes complaints for Survey.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Survey.com

  1 Beacon St Boston, MA 02108-3107

• 

  Survey.com

  615 S College St Charlotte, NC 28202-3354

• 

  Survey.com

  535 Mission St Fl 14 San Francisco, CA 94105-3253

• 

  Survey.com

  220 NW 8th Ave Portland, OR 97209-3503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (1) Worked a **************** Aisle Reset for 3 Hours (6:45 AM > 10:15 AM). (2) Was Told i Would be Paid $21 an Hour. (3) Was Only Paid $21 for 3 Hours Worth of Work. (4) When Asked to Correct Their Mistake "Survey.Com" / ************** Refused, At First Saying iT'S Because My GPS Location Via Their iPHONE Application "Merchandiser" Revealed My Location for Only 1 Hour at the Store Location.(4.1) i Explained That Their GPS iS Set to "Only While App iS ********* Only Had the App Opened to Upload Documents -- i Downloaded the Planogram to My Phone So Their App Wouldn't Drain My Battery While Working. (5) They Then Said iT'S Because i Said Part of the Reset was "Already Completed" iN the App -- Which Part of iT Was, but i Still Spent 3 Hours Resetting iN the Store with 2 Other "Survey.Com" Employees. (6) Their Flawed System Only Pays You by "How Long You Have Their App Open" and "Other Factors", iNSTEAD of How Long You Were Actually Working. (7) Nobody From the Survey.Com Company iS Actually at Any Job to Confirm Locations or Hours, Leading to Situations Like This Where They Try to Track You Via GPS, but Fail to Realize iF People Set Their GPS to "Track Only While App iS Open" [To Avoid Draining Battery When the App iS Closed], Tracking Via GPS iS Useless. (8) The Attachments Show Both Their Reasoning, and My Proof that 3 of Us Worked for 3 Hours, NOT 1. (9) This iS a Scammy App, with Random People Hired for Each Job, and No Actual iN-Person Leadership or Confirmations from Survey.Com/*************(10) Survey.Com/Trax Company Should NOT Be Allowed to Do Any Resets for ******,7-11,Home Depot, etc. Because of Their iNABiLiTY to Track Actual Work Done, and Pay Accordingly.

  Business Response

  Date: 03/14/2025

   

  Dear, user

  Thank you for reaching out and bringing your concerns to our attention. We understand your frustration regarding the payment where your concerns identify locations as the issue. However, we'd like to clarify that this issue was not related to the location itself, and well be addressing any miscommunication that may have led to that impression.
  When a visit is in progress and the app is being usedwhether visible on the screen or notwe are still able to track activity. After reviewing the details, we found that the issue stemmed from an incorrect response in the survey. Specifically, the answer selected stated that the reset was already complete. By choosing this option, the survey didnt open up the necessary questions for the user to take the required photos, which are crucial for documenting the before-and-after status of the reset.
  These photos are needed to ensure that the reset was completed properly and in accordance with the planogram (POG). We also noted that you acknowledged there was still work to be done on the reset, so the answer indicating completion was incorrect and led to the omission of required data.
  Moving forward, we ask that you carefully review and answer the survey questions to avoid any similar issues in the future.
  We have already corrected the data on our end and adjusted your visit to reflect the appropriate rewards. We appreciate your understanding and look forward to resolving this matter.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company takes advantage of their 1099 employees. They often offer bonuses, but then dont follow through with the bonuses. In addition over thesummer, their server was not accepting images. Therefore, my projects were rejected based upon their claim that it was my fault that the images were not uploaded. If their server was not receiving images, how is that my fault? In addition, they say they have six days to review all projects however at this point in time, we are going on day number nine for a project I completed. They also not only hold back payments, but do payroll through a company that is under their umbrella and charges a 2% processing fee. This company is a sham and I will no longer be taking on any more projects with this company.

  Business Response

  Date: 03/13/2025

  Hello, 
  
  Thank you for reaching out and sharing your concerns. We genuinely value your feedback and would like to address each point raised to ensure clarity and resolve any misunderstandings.

  
  1. Connectivity and Image Upload Issues
  We understand your frustration regarding the image upload issues you've experienced. As an app-based company, a stable Wi-Fi connection is essential for ensuring the successful upload of images, as our system relies on real-time data transmission. We want to emphasize that our platform sends notifications to users, such as yourself, when an upload is missing images or when a file is too large, which could be a sign of connectivity issues. Unfortunately, when these issues arise, we cannot approve visits without the required data.
  Weve reviewed your account, and our records show that weve provided you with the opportunity to re-upload your files whenever connectivity was a factor. Weve also included screenshots of these messages, which clearly inform about the upload requirements and the need for a strong Wi-Fi connection.

  
  2. Bonus Payments
  We apologize if you feel that bonuses were not applied correctly. Our bonuses are contingent upon meeting the requirements of each offer, offers that are accepted by our users. If there is any delay in bonus payments, we always investigate and address the issue promptly once a user inquires. We have a thorough process in place to ensure all requirements are met, and if a bonus was not applied, we will always provide you with a clear explanation.

  
  3. Review Process and Payment Delays
  We understand your concern about the review process and the timeline for payment and want to reinforce our process here for users. We aim to approve completed assignments within six (6) days of upload. However, some projects may require additional time for review, depending on the clients specific requirements. Please be assured that once a project is marked as "approved," you can request payment. We are committed to processing payments promptly once the necessary approvals are in place. Again, if a user reaches out on this, we do immediately take action to understand why a delay may have arisen and communicate this to users. 

  
  4. Third-Party Payment Processor and Processing Fees
  Regarding the payment processing fees, wed like to clarify that the fees associated with our third-party processor, including the 2% processing fee and occupational accident insurance, are disclosed during the sign-up process. This information is presented clearly in the terms and conditions, which all users are required to review and agree to before enrolling. We understand that these fees may be frustrating, but they are part of the structure we use to ensure timely and secure payments to all of our users.
  
  We're sorry to see that you no longer wish to complete gigs on our platform. Please know that if this changes,  are here to support you in anyway we can to help your success on our app. 
  
  Thank you, 
  Survey Team. 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey .com is refusing to settle payment for services I did for them I want paid

  Business Response

  Date: 03/06/2025

  Hello, 

  Thank you for reaching out regarding you concerns raised on payment. We understand the frustration that can arise when payment is delayed, and we appreciate the opportunity to clarify the situation.
  Upon review, the locations in question were not approved for payment due to missing information required to complete the process. Specifically, the surveys for these locations were not fully completed, several important questions were missed, and the necessary photos were not provided as outlined in the instructions. Additionally, some visits were started without the printed materials that are required for the process.
  Our team communicated this feedback through the app to ensure that the necessary criteria were met, and we make every effort to support our users in adhering to these guidelines. We truly value the dedication and effort put into completing visits on our platform. However, in order for payments to be processed, it is essential that all instructions are followed and the required information, including photos and documentation, is uploaded as requested.
  We encourage our users to follow up with the necessary updates to meet the requirements outlined. If further clarification is needed, we are happy to assist in reviewing any additional questions or concerns through our normal communication channel of the app. 

  
  We appreciate your understanding as we work to ensure that all users have the best possible experience with our platform.
  

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worked several jobs. Requested payment. Never received payment. Have contacted business countless times with no resolution. I would like to be paid for the work that was completed.

  Business Response

  Date: 01/27/2025

  Hello ******, 

  Were sorry to hear youre experiencing this issue. Based on our records, youve already reached out to our Support team and received assistance on each outreach regarding your concern.

  We see that you have a Blue Elite card through our third-party payment provider. Our team can confirm that the requested funds have been successfully processed from Survey.com to Openforce. If the payment hasnt yet been applied to your Blue Elite card, we recommend reaching out to ********* directly for further assistance. You can also contact Blue Elite Card Support for an update on the status of the payment. Their support number is: ************.
  To clarify, there is no outstanding balance owed by Survey.com, and weve confirmed that the payment has been settled. We strongly encourage you to follow up with Blue Elite for the most accurate update on your funds.

  Thank you. 

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. I do not accept this reply.I do not have a blue elite mastercard.I never applied 41 I set up my open force account with my direct deposit information and i've already checked with open force and my direct deposit information is accurate and correct and will work. I was told by the agent in the attachments that my funds were sent over to a blue elite card, and we're being held. I called blue elite card. I do not have an account. I do not have any information with blue elite mastercard. I called open force over ten times. ********* has no record of ever receiving either of my payments from y'all. They have not received any funds. Nothing there is nothing being held. There is nothing that has been sent over to them. They have never received anything from survey dot com. I've been juggled back-and-forth between survey.com. An open force for over two weeks now.Trying to get my payment for the work that I did. My next step is to report you to more than just the baby b. I will be reporting you to the labor board at this point. Because I am not going to work and not be paid and then be given the run.Around on how to get my payment. You've told me that my money is on a card that doesn't exist with a blue elite mastercard that does not exist, and I do not have an account for. And you keep saying that open force, how's my money?An open force does not have my money. ********* has never received my money from survey.com. Open force has an open ticket right now. So survey dot com can call over and get this taken care of but I doubt that they will because i've already asked for that several times and been denied and told that this is open forces problem. Open force has no record of ever receiving a payment, let alone two of them. I'm tired of getting the runaround by survey.com. You're a dishonest *********** obviously have a lot of complaints for the same issue that i'm having. My next step is to report you to the labor board. In every state that you're able to work in, i'm done playing around with this because you are playing around with my money and the labor that I put in to make that money. Stop being dishonest. Take care of your workers The way that they should be taken care of quit lying and trying to push off the problem onto another company quit lying and saying that I have a mastercard that I don't have. Quit saying funds are being held and put the funds into my direct. Deposit, that's linked up to my open force account. Because I feel like I'm being forced to apply for a credit card. A prepaid card that I do not want just to be able to get paid by survey dot com. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 01/30/2025

  Hello. 

  We're sorry to see your issue has not been resolved. As we care deeply about your experience and want to help where we can to resolve the issue, we reached out to the **************************** on your behalf to further escalate the issue. They have confirmed the following information:
  
  We have completed a thorough review of this matter. It appears we disbursed the settlement accordingly to the account the Vendor had on file at the time of disbursement.
  However, the Vendor's January 16th settlement was rejected and returned by the bank on January 17th for the following reason(s):
   
  Failure Reason: Account Closed 
  We sent the Vendor an email on January 17th notifying them of the rejection - see below:
   
  Date: 1/17/2025 11:27:12 AM
   
  ICM: Contractor Direct Deposit details updated. Custom Notes: Hello, This message is to inform you that your recent direct deposit was returned to Openforce. Please verify your information, log in to the Openforce portal, and update the banking details.
   
  The system subsequently removes their banking information at that time to prevent any further settlements from being disbursed to a closed account; hence the "held funds" on their January 24th settlement.
  Regrettably, the Vendor has not yet updated or corrected their direct deposit information.
  

   

  
  Please be advised that once the you establish your direct deposit information with a valid and active bank account, Openforce will re-deposit your settlement on the following business day. We highly encourage you to update your information and contact the Openforce Support Team if you need further assistance as we have no access to this information, nor can we aid with updating it on your behalf.  Here is there number: ************

   

  Survey Team. 

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey.com deleted my account for having a argument with their A.I bot bout money they owe me and was not letting me withdraw then a *** messaged me said I was abusive to their employee which is a artificial intelligence bot and would be deleting my account when I asked for the appeal process she deleted my account even after I said I wanted to appeal i did not receive my ********************************************************************************** civil court but I will also file with the department of Justice and the ************************ and ask that a investigation before started im sure I have enough people willing to do the same

  Business Response

  Date: 01/23/2025

  We take customer concerns seriously and all issues are investigated to confirm whether resolution is necessary.  In this instance, the user's account was deactivated due to multiple violations of our Terms of Service, including the creation of multiple alias accounts and abusive behavior toward staff. The user's initial conversation with our self-help ChatBot was promptly delivered to a live agent, who worked diligently to address the user's concerns. Survey support offered solutions as well as additional compensation for the user to revisit incomplete locations. Unfortunately, the user was not receptive to our support and engaged in threatening and hostile interaction with our support including use of vulgar language resulting in the decision to close the user's account.
  
  All visits undertaken by this user were promptly reviewed and the payment issues were quickly resolved by our IT team with payment expected to the user by the close of the next business day. 
  
  
  We are confident that the actions taken were in full compliance with our Terms of Service and in the best interests of our users and end customers.

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was assigned a job through Survey.com at the Albertsons location in ****, *******. The agreement was, $25 an hour, $140 travel bonus and a $20 completion bonus. On Saturday November 23rd, I drove from my residence to the Albertsons location which is a total of 3 hours and 4 minutes away. I completed the job that was assigned to me which took 3 hours due to it being a reset on 2 displays. The only part of the job I was unable to complete was Price Tag labels. The Manager, Guy. Stated he would affix the labels for me. I was informed on Monday that they wanted to me to return to the location to affix the labels. First off, the manager Guy, said he'd affix them for me. Nobody instructed me on how to apply the labels since they were not stickers. This was my first time doing a reset. I was thankful Guy volunteered to help.Second. Even I wanted to return to the store, I don't have the gas nor the money to make it back to the location. I rely on Survey jobs to pay bills and take care of my toddler. Now I'm being told that I'm not being paid at all for any work that I have completed. I am requesting payment for services rendered.

  Business Response

  Date: 11/26/2024

  Hello, 

  
  Thank you for sharing your feedback regarding your recent assignment at the Albertsons location in ****, *******. We understand the frustration this situation has caused, and we sincerely appreciate the time and effort you dedicated to completing the job.
  We want to assure you that this matter is actively being addressed. Our records show that you and the recruiter had agreed on a plan to return to the location and complete the remaining tasks, and we acknowledge the additional burden this request may place on you. While the manager, Guy, had offered to assist with the labels, it is important that the merchandiser completes the task and provides the necessary photos to meet the job's requirements.
  We recognize the challenges that travel and costs can pose, and we are committed to ensuring fair compensation for the work you have already completed. Rest assured, the recruiter is actively following up with you through the usual communication channels to resolve this matter as quickly as possible.
  We are confident this issue will be addressed in a timely manner, and we appreciate your patience as we work toward a resolution.
  Thank you for your continued dedication to this project.

  Survey Team. 

  Customer Answer

  Date: 11/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an independent contractor job for them. I was promised 170 dollars. I did the job and theyre refusing to pay me. My job was to place a few signs in a store that was an hour from my house. I replaced the signs and took pictures. They are now saying that they wanted before pictures. I sent them pictures of the signs that I took down and theyre still saying I didnt do it. They make the instructions purposely vague and misleading so they can refuse to pay people.

  Business Response

  Date: 10/18/2024

  Dear User, 

  Thank you for reaching out to share your concerns regarding the outcome of your recent visit. We appreciate your feedback and would like to provide some clarity on the evaluation process.
  To ensure accurate assessments, the task included specific guidelines that are essential for gathering the necessary information:

  
  Before Photos: ******************** photos of the location prior to any changes is vital for understanding the original condition.
  Documentation: It was important to document the presence and messages of all signs as you progressed through the task.
  Condition Assessment: Following documentation, assessing the condition of items and rotating undamaged ones for further photos was required.

  In reviewing the submitted materials, we noted that the photos primarily captured information after all steps were completed of the process and did not include the initial state of the location which is asked at the start. This limited our ability to perform a thorough evaluation based on the complete context. We provided opportunity for a return to correct the information, however, it was not completed. 

  We highly encourage you to reach out to us through the in app messaging to confirm if you are able to return, so the needed information can be captured. 

  
  Thank you again for reaching out and we hope that were were able to provide the clarity needed on the outcome of your visit. 

  Survey Team. 

• Initial Complaint

  Date:08/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Complaint Regarding Unpaid Wages, Free Labor, and **************** Expenses $1,030 Dear I am writing to file a formal complaint regarding unpaid wages and unreimbursed expenses for services rendered as an independent contractor for [Client's Name or Company Name]. The company operates from ********************************, and ****************************************Between [specific dates], I was contracted to perform audit, merchandising, and sign installation work at over 30 stores. Despite completing this work in good faith, I have not received the agreed-upon payment of $1,030. Additionally, the company has failed to reimburse me for gasoline expenses incurred while traveling to these stores.This situation has resulted in me providing labor without proper compensation, effectively contributing free labor to the company. I have made several attempts to resolve this issue directly with the company, but they have not responded or fulfilled their payment ************** a result, I am seeking assistance from the ******************* to recover the $1,030 in unpaid wages and gas reimbursements owed to me. Please find attached relevant documentation, including records of the work performed, communications with the company, and any agreements.

  Business Response

  Date: 08/23/2024

  Hello User, 

  We are writing in response to your recent dispute regarding the bonus for the store locations offered. We understand that you are frustrated, and we want to clarify the situation to ensure transparency. To aid in the below clarification, we have added screenshots of the offers that clearly outlined the offers given (there are 4 messages) as the recruiter needed to add them separately. I am unable to attach the call recording here, where you also agree to this offer, understanding that the bonus was contingent on successfully completing all locations within the offers given. 
  

  Before you were presented with the offer, it was clearly communicated both verbally and in writing that the bonus was contingent upon the successful completion of all locations within the offered routes. This means that the bonus would only be applicable if every location in the route was completed to the required standards.

  
  Unfortunately, as some locations within your assigned routes did not meet these standards and were therefore invalidated, the terms of the bonus were not fulfilled. We understand this is disappointing, but it is important to adhere to the agreed-upon conditions. As per our policy, the bonus is not applicable when any location within the route is failed.

  
  Please note that you have been compensated for the individual locations that were approved and validated. We appreciate your understanding in this matter.

  If you have any further questions, feel free to reach out.

   

  Thank you, 

  Survey Merchandiser. 

  Customer Answer

  Date: 08/24/2024

   The offer was originally offered through the phone conversation  by employee  of Survey.com company name ***************There was 77 stores that was offered to me with agreement  that if i take  them and try to complete at least 5 per day before deadline I will get extra 156$ in bonus not only I finished all by deadline I also tried to do 10 stores per day using my gasoline money .Since ******* could not add bonus to 77 stores list he attched bonus to random stores that had nothing to do with the bonus.He devided that original bonus in separate ammont  70 plus 80  .Usually  the bonus attach to particular stores but they never offer 70 $ to 5 stores most would be 15$ or less .The stores which he attched bonus was random and it happened to be that those random stores that Survey decided to disqualify my work which ******* attched bonus for other over 50 stores that I successfully  completed. The approval team did not hear my conversation with ******* and they should ask him or listen  their internal recordings when he called me what he actually  said.They  assumed that 5 stores which they invalidated had attched bonus of 70 plus 80$ but thats not true. BESIDES THEY ALSO INVALIDATED MY OTHER VISITS FOR VITAMIN WATER CAUSE i could not get acess to the special scanner  that only Store  Manager have .The total work they stiffed me in the ammount of 1030$ Its deceptive practices and they in violation  multiple  State Laws Labor Laws and could be liable for deceptive  practices  and labor law violation. 

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 09/11/2024

  Dear User, 

  We are responding on behalf of the offer you participated in, in which multiple locations were not completed according to standards. Unfortunately, it appears that the offer was not completed as agreed upon. We understand that sometimes unforeseen circumstances can arise, and as a gesture of goodwill, we are offering a prorated amount to help address this situation. Please note that this is a one-time courtesy and is not indicative of any fault on our part.
  

  Going forward, we must emphasize the importance of adhering to the terms and conditions of any offers or agreements as the visits submitted must meet the standards set forth in the survey details.
  
  Survey Merchandiser

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not hold their end of deals regarding payouts. This has to be brought to someone's attention. I am not sure where else to go. They are not a company of their word and promise certain amounts of money and then remove parts of that amount thinking no one will notice. After reviewing I can see where I have not received 100's of dollars promised to me. This was my last resort. There are hundreds of messages between myself and them discussing their discrepancies in their app messages. They also cancel contracts with no warning without good reason. They make it impossible to speak with someone higher up to try to resolve this issues. I have messaged on FB and written them a letter with no response. Thank you

  Business Response

  Date: 07/30/2024

  Dear User,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced and appreciate your patience as we work to investigate the issues you've raised.
  We take concerns about payout discrepancies and contract management very seriously. To better understand and address the situation, we need to gather more information about the specifics of your case. We will be reaching out to you through your prefered contact method to obtain further details and work towards a resolution.
  
  

  Our goal is to ensure that everything is accurately addressed and to provide any necessary clarification.
  We appreciate your patience and cooperation as we look into this matter. We will be in touch soon to move forward.

  Survey Merchandiser. 

• Initial Complaint

  Date:06/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey.com does not give us as contractors abilities to negotiate our rate. We have no abilities and negotiate it to put in the cost associated with what they require of us how we should be dressed having a vehicle to get to and from these jobs and the time it takes to get to and from these jobs ********** the jobs are sent to us with errors that we dont know about We do the job we submit it and then they come back and tell us go back and do the job because theres something you missed I didnt miss anything. What happened was they updated the job and included that they wanted to go back and that wasnt the job initially They refused to pay me because they want me to go back and do a job again with additional steps that werent in the job initially I have three jobs were $25 apiece. Theyre not paying me because they want me to go back. Also, there are times where I go to the job and for some reason the store Im supposed to go into will not let me come in whether its due to technical reasons or theyre temporarily closed. We are supposed to get paid when we show up to a job even if theres some reason why we cant go in and do the job The reason being is because were independent contractors and we go out of our way to get to that job and do it right. We dont have control over whether store is open or closed and we do have to answer the survey that we showed up and that we tried to get in and we refused I have three jobs from this week that are in this situation. Finally, ************ does not give us a way to get paid without being fined a fee We have to pay fees for the transaction of getting our money that we earned every single time They force us to buy insurance to this fee and forces to pay a third-party for Transacting the money transfer. Survey.com does not offer enough on their jobs to really cover the cost of what an independent contractor is doing so when I do these jobs I expect to get paid and not be asked to go back again.

  Business Response

  Date: 06/20/2024

  Dear user, 

  Thank you for your message. We want to clarify our stance on payment rates and assignment details. 

  
  While we do have flexibility in negotiating pay rates for some visits, not all offers and assignments are eligible for an increase in the base rate or additional bonuses. It is entirely up to you as an independent contractor to accept assignments based on your comfort level with the offered compensation. We want to emphasize that no independent contractor is obligated to take on work; you have the freedom to choose visits based on your preferences and availability.
  Regarding the specific visits in question, the assignment details remained unchanged, and we observed that you traveled to an incorrect store location. We provided you with the correct address, which was 1.5 miles away from where you visited. Unfortunately, since the assigned store visit was not completed as specified, the assignment could not be validated.

  Additionally, please remember that your participation in our program as an independent contractor is voluntary. The terms and conditions of our Openforce enrollment were clearly outlined and voluntary, with no obligation to participate if it does not align with your needs.

  
  If you find that this platform does not meet your expectations or requirements, please feel free to request an account deletion at any time.
  Thank you for your understanding.
  Best regards,

  Survey Merchandiser 

   

  Customer Answer

  Date: 06/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I would like to clarify that the app has a GPS Geo fencing that requires me to be at the right location in order to start and do a project. I was at the correct stores in both cases You are incorrect. I was at the store because I had to be at the store and I guarantee you I was at the correct stores where I did these jobs
  
  It Is completely incorrect to say I did the jobs at the wrong stores. This is not true, and it must be a problem with your programming or some kind of bug in your app. It is unfair to punish me the contractor who showed up and did the job for something that That is not true and cannot be true. Your app has fencing and will not let me start a project unless Im in the right location
  
  When it comes to working with you guys, you do not give the contractors a choice of how they get paid. You force them to use open force, and to pay the fees associated with using open force. From my understanding, any business that pays someone anything must pay them in a way that allows them to get their money with no fees associated with it Survey.com does not allow for an option to get paid without any fees It is for compliance if you want to get any jobs getting fees taken out of every payment you receive This is the truth.
  
  If you review all of the other complaints being made through Better Business Bureau regarding Survey.com, youll see theres consistent problems that are similar or exactly the same.
  
  Themerchandiser.com app used by Survey.com has bugs and causes certain problems to happen with the actual projects and at times the contractors held responsible for things that are app problems, or things that are out of the contractors control like stores that arent open during normal business hours. Survey.com put all the owners on the contractor and we have no abilities to negotiate our rate based on how much we really expending in terms of clothes were required to wear car required to have gasoline for the car our time spent on the road to and from these projects that are not paid for We are offered very low rates so its every time I do that I get paid and Im not held responsible for things that are beyond my control Both of these cases that complaint the issues were beyond my control. 

  Business Response

  Date: 06/27/2024

  Hello *****, 

  You are correct that our system employs GPS geofencing to alert users when they are not at the correct location. Upon hitting start in such instances, users receive a warning indicating potential invalidation of the visit unless they proceed with an explanation.
  

  Furthermore, upon reviewing your submitted visits, we observed that all geolocation stamps on your photos were not aligned with the correct location. Our app is designed to prevent users from completing work at incorrect addresses by alerting them accordingly. We have attached screenshots showing what these alerts look like. 
  Regarding Openforce, your participation as an independent contractor is voluntary, and our terms of service clearly outline payment methods and enrollment details. Should these terms not align with your expectations or availability, we recommend refraining from using the platform.
  If you encounter any app issues or crashes, please utilize the "app issues" feature within the app to notify us promptly. Our team is dedicated to resolving such issues swiftly and ensuring a seamless experience in the field.

  
  We appreciate your understanding and cooperation in these matters.

  Survey Merchandiser.