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Business Profile

Internet Services

Survey.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Survey.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Survey.com has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Survey.com

      1 Beacon St Boston, MA 02108-3107

    • Survey.com

      615 S College St Charlotte, NC 28202-3354

    • Survey.com

      535 Mission St Fl 14 San Francisco, CA 94105-3253

    • Survey.com

      220 NW 8th Ave Portland, OR 97209-3503

    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This app employs people who sign up with them various retail/store projects or audits to be completed as a way to earn money. I created my first account last year in November 2021. Not long after, an issue occured after being assigned to complete a project for $120 and was never paid. The project was a demo in ******* for a carbonated drink called Huzzah. I arrived there on time and did everything the way it was supposed to be. Then around the end of the shift and the project, the phone I was using(a friend of mine's cell phone that I at least thought they were at that time due to theft and on short notice in between time it happened and time project began.) Phone froze at the last part of the project just before leaving the end of the shift. It then turned off and wouldn't turn back on for me to be able to complete the last part which was just taking a picture of my work area after. I was able to get a phone a couple of days maybe after and contacted Survey to tell them what happened. I looked for the project when I logged in my account and saw it was not there anymore for me to be able to finish and include the picture. When I mentioned to Survey but they were not willing to pay me for the job I completed for them or tell me what happened. This same for the next experience with Survey just different accounts. I completed somewhere around $75 of assignments before I lost access to my account. They said reason being for multiple accounts. But Survey has never deleted any extra account I made nor let me do it and then randomly blocks me from my account. I've sent a lot of messages to them about the money I should have from the projects done before that happened. And according to Survey one representative denied me having that much $ and that such an account even existed before saying it was from an account of mine with a similar email. Then stopped all communication since. This was in June. I'm still trying to get my $ from these gig shifts but Im still being ignored

    Survey.com is NOT a BBB Accredited Business.

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