Complaints

This profile includes complaints for Purdue University Global's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Purdue University Global

  2550 Northwestern Ave Ste 1100 West Lafayette, IN 47906

• 

  Purdue University Global

  18618 Crestwood Dr Hagerstown, MD 21742-2752

• 

  Purdue University Global

  7009 Nordic Dr Cedar Falls, IA 50613-6309

• 

  Purdue University Global

  1807 Park 270 Dr Suite 105 Saint Louis, MO 63146-4021

• 

  Purdue University Global, Inc.

  5425 N 103rd St Omaha, NE 68134-1002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The beginning of April 2021, my daughter was mauled by the neighbors dog. As a result, I failed the classes I took that semester with Purdue global. I stayed in school and they booked me for 3 classes instead of two. I passed them all. They say I owe them close to $1000 for the extra class even though I didn't do anything but attend the classes they scheduled for me. They are holding my 80 credits and official transcripts. Having already lost a son and now my daughter disfigured for life, I cannot afford for any of my life to be wasted. They have about 80 credits that I earned fair and square and refuse to give me my transcript. They can afford rent a cops who attacked students and can stuff freshmen in makeshift bunker style dorms to line their pockets, even offer FREE TUITION FOR referred students....but cannot return my credits to me??? I was on the deans list several times. I am a great student and want to become a neurosurgeon. Purdue is actively and gleefully standing in the way of that pursuit.

  Business Response

  Date: 04/20/2023

  After reviewing *******'s concern and the term that the balance originated from, we will waive her balance from that term.  We will communicate this directly with student.

  Sincerely,

   

  *******************************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Copy of my email to the different departments:I would like a call please or at least an email to confirm a time to meet during your business hours. I would like to request am extension I believe I am only missing my liability insurance. I have to say Purdue has not been student friendly. I am having issues with FA and the registrar.The only person who has guided me has been *****. I'm already enrolled with this school, so no use in getting upset I need help I want to finish my degree I need guidance to complete what is needed from me to complete my clinical requirements. I have never been at a school where all you can do is email and pray someone is willing to help. Please please please I need help! I am pleaing for guidance and help to get through this degree plan. I am paying and deserve the help. This is not free and I have a right to have assistance. I need my DOB corrected by the registrar I submitted all the information that was asked of me and nothing has been done. This is delaying my FA funding. This matter has been going on for over a month. I call FA they say it's the registrar and to email them... done it several times. Now what? I need help assuring my clinical requirements are in place other than my liability insurance. I have a psychiatric acute hospital that is willing and able to host my clinical all I need is the paperwork.Who else can I email, call or anything to get help? BLUF No one calls back from the registrar office to correct my DOB which is kicking back my FA. I have called several times over a month each time with a new story ... send a copy of your ID I uploaded it, then you'll need to fill out a form, I filled it out, then we'll now we need 2 IDs. I sent 2 IDs 3 weeks later ... I get "the registrar hasn't updated it" when I ask how can I talk with them they tell me they do t have phone numbers to email them. I have emailed 3 times with no response. The clinical support staff do not have phone numbers they do not return

  Business Response

  Date: 03/07/2023

  Good afternoon,

   

  We have worked directly with ****************** regarding the issues within the Registrar and FA processes.  The concerns ****************** has had regarding the ** has been resolved. 

   

  Sincerely,

   

  *******************************

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ********************************I am a student of Purdue global PMHNP program temporarily on a leave. I have a serious complaint against my advisor ******************************* who mishandled my account. I am on a leave but the charge of $790 for software and hardware was on my account and I tried to resolve it with ******* for months (literally months). This charge was for the next class that I havent taken at all. According to ******* some of the charges been cleared but I am unsure of exactly what is going on. He kept delaying removing the charge and today I find out my mortgage loan is not approved because this was sent to the ****************** and hurt my credit history. I am attaching one of his email about handling the charge and all emails for months looked like this that something was being handled by somebody else.Please help me handle this because I am hopeless at this point! Thank you so much in advance.*********, *******.

  Business Response

  Date: 02/02/2023

  ********************,

  ******* Relations received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully. 

  I apologize for the miscommunication over the hardware/software fee you were charged. I have received approval to have that fee forgiven. Please allow 3-5 business days for that process to be completed. 
  

  Thank you for allowing ******* Relations the opportunity to review your complaint. 

  Regards,

   

  ***************************
  

  ******* Relations

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am absolutely disgusted. Like many other students are complaining of, this school is charging me a bill after i was granted a leave of absence back in August/September of 2022. They agreed, and then billed and failed me. I have been reaching out and their efforts have proven less then ethical. My bill is $1,322 for what? I want copies of what they did with my fafsa and student loans. I want the bill removed and I want my transcripts. This school is a rip off. It should be shut down.

  Business Response

  Date: 01/17/2023

  ********************, 
  
  I received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully.
  

  In your complaint, you stated that you are upset that the University is charging you even though you were granted a Leave of Absence (LOA) which you feel is unethical. You want copies of your educational records, and you want to have the balance removed. 

  
  I researched your concern and found that you were attending the 2205A term (July26, 2022 through September 13, 2022). Your last day of attendance was on August 29, 2022. On August 31, 2022, you contacted your advisor to request a Leave of Absence. Per policy, your advisor had you speak to the ************************ before sending you the Leave of Absence Request Form to be completed. 

  
  I found a note in the system made by the Financial Aid Representative to whom you spoke that states the following:

  
  FGaines-*******
  08/31/2022
  
  Root Call: LOA; impact on FA
  
  Advised/Solution: advised that based off LDA of 8/29; balance is estimated at $1322 to be paid before returning to school. Advised of final audit in ***** days after the last day of attendance is processed student will receive notification of final balance/bill.
  
  ******* understood and had no further questions.
  
  You were made aware that you would have a balance to pay before your Leave of Absence was requested and approved. On the Leave of Absence Request Form you signed, it states:
   
  A leave of absence does not provide debt relief from payments if you have a balance due.
  
  You are not eligible for financial aid while on leave. An approved leave does not guarantee eligibility for a grace ****** before loans enter repayment. The loan repayment grace ****** for eligible students will begin from the last date of attendance. You should be aware that starting a leave in the middle of a term/session may impact funding and you should speak with the Financial Aid prior to submitting your leave request.
  
  You are responsible for any balance accrued prior to leave and you should rectify the balance prior to or upon return.
  
  On September 2, 2022, you spoke to a ******* Accounts Representative regarding the balance you owe. You were informed that the balance must be paid before you could return to classes and were informed that you could set up a payment arrangement to pay the balance. You stated that you understood and no further questions. 
  

  On September 12, 2022, you called again and spoke to another Financial Aid Representative. You were reminded of the balance you owed and that it must be paid before you could start your classes.
  

  On November 16, 2022, you requested to extend your Leave of Absence. You were reminded of your balance and advised that you should speak to the ************************ regarding the track change you would need to make upon return. 
  

  You completed and signed a second Leave of Absence Request Form on December 2, 2022. That form contained the same information (stated above) as the first request contained. 
  

  On December 27, 2022, you spoke to the ******* Accounts Department and stated that you could not pay your balance at that time. 
  

  ********************, I understand that you do not agree with the Universitys policy regarding balances and a Leave of Absence, but you acknowledged that you were aware of that policy, of the balance you would owe if you took a leave, and of your responsibility to pay any balance owed before you requested to take a Leave of Absence. That policy has not changed. 
  

  Your balance is valid and must be paid before you can return to classes. If you wish to request copies of your educational records, you must contact the Registrars ****** at ********************************************************** to request instructions on how to make the request for those records. 

  Thank you for allowing ******* Relations the opportunity to address your complaint.
  

  Regards,
  
  ***************************
  ******* Relations
  

  
  

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:11/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended and graduated from ****** University and received my degree. I was informed in order to receive my official transcript, I had to contact Purdue University. After contacting Purdue, I was referred to Sunshine Collections. Neither Sunshine Collections nor Purdue can provide me with documentation as to why the balance is owed. The balance is over $2000 and no explanation as to why. Before ****** was transferred to Purdue the balance was zero. I need an explanation as to why I have to pay a collection agency who was willing to take a pay off when I never owed the school, I attended a balance.

  Business Response

  Date: 11/11/2022

  **************** requested a Leave of Absence beginning on August 30, 2014, in the 1405D term (August 6, 2014-September 16, 2014. She returned on September 17, 2014, for the 1406D term.

  
  Because she took the leave after the 1405D term started, she incurred tuition for the time she attended that term; therefore, a percentage of her loans had to be refunded. The refund left her owing a balance of $1618.75 to the University.

  
  She returned on September 17, 2014, to complete the 1406D term.**************** emailed her advisor on November 13, 2014, stating that she was locked out of her 1407D term classes for the balance she owes. There are up to ************************************************************************** collections. *************** had been informed in 2014 and in the following years of the balance she owes. To date, she has not made any payments on the amount owed.

  
  Policies have recently changed. Transcripts will now be released to students who have graduated and owe a balance to the University.The policy does not clear any balance owed. She will remain responsible for the balance she owes. It will remain with collections until paid.

  
  She can, however, contact Parchment.com to request and pay for a copy of her transcript.

  
  Thank you for allowing Student Relations the opportunity to review ****************** complaint. 

   

  Regards,

   

   

  ***************************

  Student Relations

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Graduate program offered by Purdue University Global. I have encountered many incidents throughout the program that depict lack of integrity and malicious intent by my advisors and admin. I have finished all my online courses at great expense and time. About 30 thousand dollars. . My last trouble with them is lack of accountability and integrity in offering to their students what they offered. I have personally sought numerous clinical placement requests to complete the last portion of the program. I have been declined for a multitude of reasons. I was able to secure two clinical spots and lost the opportunity due to a unreasonable demands by purdue legal, when the clinical placements where scheduled for. I followed all the appropriate requirements to request clinical placement assistance and was given the run around with a multitude of back and forth emails that are deceiving to ended up on a last communication stating I needed to secure a different sites. This is not what was offered when I signed up. I have incurred in extensive expense, i am an exceptional student and now I have been left find my own opportunity to complete the clinical preceptorship portion of the program. I contacted numerous sites, was declined, the ones secured where lost due to their incompetence. That is not what they offered. I have fulfilled my part of the business, they have not. They have fail to assist me in my request for review of policy and for alternative to fulfilling their final requirements. Please assist me in resolving this matter. Please assist me in obtaining a reasonable resolution. I plan to file a formal greavance with higher education as well if I am unable to get satisfactory resolution. Thanks

  Business Response

  Date: 11/07/2022

  *************************** signed the attached program disclosure on July 7, 2021, showing she acknowledged that she would need to be her own best advocate for her clinical placement. She would also be responsible for identifying potential clinical sites and preceptors appropriate for her clinical courses. She signed that she understand that the clinical placement team would provide support and assistance to her in facilitation of my clinical experiences. The clinical team is not responsible for placing her in a clinical site but would support and assist her. She was made aware of this before she began her program. It has not changed.

  The ******* program has strict standards and regulations it must follow in order to legally and educationally protect students, faculty, and the University. These standards will not be compromised or waived for any reason. The University and the clinical site must both agree. If they do not, students will not be permitted to work in those sites to complete their degree. Unfortunately, *************************** and the clinical placement team have not been able to find an acceptable clinical site for her at this time.
  

  We regret that this has been a difficult and frustrating process for ***************************; however, the ****** of ******* and its clinical placement team are doing the best they can to assist her. We understand that *************************** is not happy with the process but there will be no short-cuts or exceptions made in order to rush the process. We will not risk putting her, the clinical site, and the University in jeopardy. The **** and the clinical placement team have explained this to ***************************. She claimed she understood. We regret *************************** refuses to accept this answer and that her graduation is delayed but, in her best interest, this answer cannot and will not change. 

  Regards,

   

  ***************************

  Student Relations

   

   

   

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Graduate student. I was defrauded by purdue global. Made promises of academic support that was never realized and after spending close to 30 thousand dollars in courses, I am not able to graduate due to missing inpatient practicum hrs.. I have exhausted every resources available to me. The school made promises of helping students find placements, I was never never given much help in that department. Numerous letters from myself begging for help or resources went without satisfactory resolution. I have even asked the school to work with me in reaching an alternative solution to fulfill this lat step.

  Business Response

  Date: 11/03/2022

  Thank you for forwarding ***************************** complaint to ******* Relations. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully. 
  
  In ***************************** complaint, she states she has been defrauded by Purdue Global. She feels Purdue Global has prevented her from participating her clinical because they refuse to approve any of the sites she suggested to them. She claims the University has failed to assist her. 
  
  I researched ***************************** complaint and found that when she enrolled in the Psychiatric Mental Health Nurse Practitioner Postgraduate Certificate, she signed a program disclosure that states the following:
  
  I understand that these programs require several hundred hours of clinical experience.  I understand that I will be my own best advocate for my clinical placement and am responsible for identifying potential clinical sites and preceptors appropriate for my clinical courses. I understand that the clinical placement team will provide support and assistance to me in facilitation of my clinical experiences.   
  
  The program disclosure is attached. 
  
  *************************** is required to complete 40 clinical hours in an inpatient setting as part of her clinical requirements. This is stated in the handbook and reminders have been shared with her as well. This clinical experience is required under the program's curriculum and is important for preparation for her advanced practice nurse practitioner role. It is, therefore, not a part of the curriculum that can be waived. She had a potential inpatient site, but the University was not able to complete an affiliation agreement with the site. We have no control over whether or not a site will agree to the terms in the affiliation agreement. 
  
  To protect the student, the University, and the clinical site, signed affiliation agreements are required by the Universitys legal department. If a site refuses to sign the agreement, the University will not risk allowing students to attend training there. This is in the best interest of all parties involved. 
  
  We regret that this is a difficult and often lengthy process, and that *************************** is upset; however, this a necessary process that must be followed. There are no exceptions to this policy. The University only wants what is best for all parties involved. We cannot force any site to work with our students nor can we change our requirements for site approvals.
  
  We understand that this is not the answer *************************** wished to receive. It is the only one we can offer. All complaints filed regarding this concern will be met with the same answer. 
  
  It appears that, at this time, *************************** has found another location. The University is working with her on getting the affiliation agreement signed. We cannot make any guarantee that this will work out, but we will keep trying to help her.

  Regards,

   

   

  ***************************

  ******* Relations

   

  
  

• Initial Complaint

  Date:09/14/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the *** program at Purdue University Global in October of 2019. When I enrolled, and the reason that I chose Purdue University Global, the University advertised that they handled all clinical placements for the students during their clinical courses. They falsely advertised this service, however, and rescinded the statement once I was already many classes and thousands of dollars into the program. Now I must find my own clinical placements, and since I have been unable to do so thus far am years of school and tens of thousands of dollars into additional debt for a program that I can not continue, nor will they allow me to complete nonclinical courses out of sequence so that I can still possibly finish my program on schedule. I was entirely deceived when I enrolled in this program and I never would have chosen to attend this school had I known that they would not follow through with securing clinical placements for students as advertised.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6th, 2022 I took an approved leave of absence from Purdue Global University. This is my second since I have been in graduate studies at this University. I had been told by my advisor that I could take 12 weeks every year without penalty. On August 5th, 2022 Purdue University Global took away my 20% Alumni discount because they stated that I had violated the terms of the discount. I have read the *** and the emails from my advisor and I would not have taken leave if I was told my discount would be taken away. I have called numerous times and cannot find resolution from financial aid, my advisor, or staff members. My desired resolution is my 20% discount back.

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am enrolled in the *** program offered by Purdue University Global. I have encountered many incidents throughout the program that depict lack of integrity and incompetence from so called advisors. I have finished all my online courses and have incurred in an astronomical student loan debt thus far. My last trouble with them is lack of accountability and integrity in offering to their students what they offered. I have personally sought numerous clinical placement requests to complete the last portion of the program. I have been declined for a multitude of reasons. I was able to secure two clinical spots and lost the opportunity due to a mistake from an "advisor" that put me in and inaccurate "drop out status" when the clinical placements where scheduled for. I followed all the appropriate requirements to request clinical placement assistance and was given the run around with a multitude of back and forth emails that are deceiving to ended up on a last communication stating I need to request a leave of absence because I have not been able to secure myself a clinical sites. This is not what was offered when I signed up. I have incurred in extensive student loans and now I have been left find my own opportunity to complete the clinical preceptorship portion of the program. I contacted numerous sites, was declined, the ones secured where lost due to their incompetence. Now they say, again, well you need a leave of absence until you can find your own. That is not what they offered. I have fulfilled my part of the business, they have not. Please assist me in resolving this matter. Please let others know my experience so they seek graduate education elsewhere. Thanks in advance.