Complaints

This profile includes complaints for Purdue University Global's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Purdue University Global

  2550 Northwestern Ave Ste 1100 West Lafayette, IN 47906

• 

  Purdue University Global

  4655 121st St Urbandale, IA 50323-2311

• 

  Purdue University Global

  3165 Edgewood Pkwy SW Cedar Rapids, IA 52404-7826

• 

  Purdue University Global

  1801 E Kimberly Rd Davenport, IA 52807-2095

• 

  Purdue University Global

  2570 4th St SW Mason City, IA 50401-4665

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied at Purdue global September 2023. I applied for financial aid the same day, and received my SAR report a few days after that. Purdue messaged me and stated I was selected for verification and I had to send in a letter of academic purpose. I did that on 9/24/2023.I received confirmation from PG that it was received. I also have guild funding through my employer. The day before classes started, a system glitch happened and it said my GED transcript was missing. I lost access to my classes until the afternoon that my seminars took place. I missed my seminars, but was able to make them up in watching. The recordings, I received a loan disclosure statement, and Purdue has my financial aid info that has been disbursed in The past on my finance page of the campus, but are now stating that I am not approved for guild funding and are asking. Me to apply the ******* which I have already done and they should know that seeing as how they sent me a letter stating I was selected for verification. They stated they have tried to contact me but I have no missed phone calls and no emails other than what Ive corresponded to them with first. This is the second week of school and they are not solving the issue and Im afraid its going to make me owe money I shouldnt owe. I already have a guild rep working on contacting PG themselves as this is getting too stressful. Online school is already hard enough without having to deal with issues that could have been resolved by a supposed computer glitch. Im not dropping out of school but this is bad business practice.

  Customer Answer

  Date: 10/25/2023

  Purdue global reached back out to me and stated that a button was incorrectly selected during the financial aid process. They state the issue has been resolved and should update as such in the next couple of days. 

  Business Response

  Date: 10/26/2023

  ************************,
  
  ******* Relations received your BBB complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints seriously and are committed to investigating them fully. 
  I reviewed your records and see that you did have a very frustrating enrollment experience. I sincerely regret that you had such a difficult time starting school.

  
  Being selected for verification can be a complicated and stressful process. The ********** of ********* will select students for verification when they see a discrepancy on a document or if something has been omitted or appears to have been changed on a document. They will require that the student provide additional information or documents. The documents must be exact. If not, the ********** will reject them and require they be resubmitted.

  
  The University is the middleman in this process. All we can do is tell the student what needs to be submitted and resubmitted if the requirement is rejected. It can be a complicated and aggravating process, but it must be completed to the ********** of ********* standards or else federal aid will not be released. Thank you for being persistent and patient through that process.

  
  I also found that a block had been placed on your account in error. I could not find why the block was placed. I do not know if it was a system error or employee error. Regardless, your GED was on file and was correct. The block should not have been place on your account. For that, I sincerely apologize. The block was removed so you could begin your classes.

  
  You are eligible for Guild in 2304A term. Your account is currently packaged.

  
  I hope this information addresses your concerns. I do apologize for the confusion and lack of efficiency.I hope the rest of the time you are enrolled in Purdue Global run more smoothly for you. 

  Regards,

   

  ***************************

  ******* Relations

• Initial Complaint

  Date:10/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for & was accepted for admission on 10/3/2023 into the **** PMHNP program. I submitted & paid for official ************************ check required for Nov.'23 enrollment. On 10/13/2023, Purdue University Global (PUG) delayed my enrollment due to a possible duplicate account from 2006, ****** University. PUG indicates a 3rd party utilized my DOB & social security# to apply to ****** in 2006 for a secretary program. The address, ************** for this account is affiliated with someone else & is located in a different city (area of the state) than I reside. From the information provided by PUG, this 3rd party also submitted a Fafsa ***************** docs to ******. According to ******, the 3rd party never signed the financial aid forms & dropped the program. It's unclear to me if this party ever attended ****** or dropped before it started. *** said something was sent to collections. I notified PUG that in 2006 I was enrolled, attending & completed nursing school & state board licensure in a different city. That I could not have been in two cities at once. I never applied or attended ******. The phone# ****** listed was a landline 918 area code, which is not even available where I live. I've had the same 580 phone# for 20 years. Never a 918 code. It's clear either ****** themselves or a 3rd party fraudulently obtained my DOB & SS# then paired with fake information to attempt financial aid funding. My Fafsa account has no record of being sent to ****** at any time. I also have nothing in collections. All universities I have attended were in ******** & listed on my official transcript. I also hold 3 Board license to practice in ********. There's no record of what ****** is stating related to my academic record. It's ********************** for PUG to delay my enrollment based on ******** fraudulent dealings 17 years prior with a 3rd party, I had no part of. PUG is a public non-profit university. This violates that status. I've reported this fraud to the ****

  Business Response

  Date: 10/27/2023

  ***************,

  ******* Relations received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints seriously and are committed to investigating them fully. 

  I researched your concern and found your record was merged with another record in our system. I apologize for the confusion. There was a balance connected with the previous account that was not yours. That balance has been cleared. Because the University does not issue loans, I will contact the ********** of ********* to be aware of any suspicious action on your account. I also let them know to contact me if they have any questions regarding your records.

  I do not anticipate that you will have any problem. I do not believe that anyone stole your information. It appears to have been an internal action when setting up your account. 

  I sincerely apologize for the confusion. I will continue to monitor your account and make sure all is well for you. 

  Please feel free to contact me at ***************************************************************** any time if you have concerns about your financial account with us.

  Thank you for allowing me the opportunity to review your concern. 

  Regards,

   

  ***************************

  ******* Relations

   

   

   

   

   

   

   

  Customer Answer

  Date: 10/30/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

  Business Response

  Date: 10/31/2023

  I'm confused. I don't know why **************** sent a copy of her transcript to Student Relations. Transcripts must go directly to the ****************** from her previous school. Student Relations cannot assist with any student's transcript. **************** needs to work directly with the school regarding her concerns. We will not continue to address her concerns and complaints via the BBB.

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended the university formerly known as ****** University from 2008-2012, at which time I received my degree. ****** is currently undergoing investigation for fraud and is now called ******. The previous entity stated that I owed them $2500 but could not provide details how i became to owe the monies as I has financial aid.Now ****** has refused to release my official transcript stating that I owe them. I have never signed a binding agreement with ****** nor owe them any monetary funds and this is preventing me from continuing my education which is putting my employer in Jeopardy. Please provide some guidance how to resolve this matter so that I can obtain my official transcript.

  Business Response

  Date: 08/18/2023

  *********************** reached her aggregate federal loan limits in 2012; therefore, she became responsible for paying cash for the tuition charged in her last two terms. She was making payments on the tuition she owed until January 14, 2014. Unfortunately, she stopped making payments and still owes $3054.00.
  
  Until July 2022, ******/Purdue Globals policy required all balances to be paid-in-full before a students transcript could be released. Based on a change to Purdue Globals policy, academic transcripts and diplomas for students who graduated from Purdue Global (******) or *********** will no longer be held due to an outstanding financial obligation owed to the university. The student remains responsible for any outstanding financial obligation, but the transcript hold has been removed from the student record as of July 2022.
  
  *********************** is free to log into ************************************** and request her transcript. She will remain responsible for her balance owed to ******.
  
  Purdue Global acquired ****** in April 2018. Purdue Global is the legal successor to ****** University and continues to hold the same rights and obligations as prior to the sale. Balances owed to ****** are now owed to Purdue Global. Student loans used while attending ****** now appear as if used at Purdue Global.
  
  I hope this clarifies ************-Grants concerns.

   

  ***************************

  Student Relations

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I withdrew from Purdue Global University after being withdrawn from a course that I still participated in. However, Purdue policy does not recognize participation in certain class activities. I finished the class term and emailed my student advisor and informed her my disenrollment on 21 Feb 2023. I received a call from a collections company six months later explaining that I had an outstanding debt to Purdue. I never received an invoice or any form of notification of an owed debt to the school and was sent straight to collections. I called the school to understand the problem and they had history of sending an invoice to me either. They offered to allow me to pay it in full directly to them after they have already sent it to collections without my knowledge. Only when I voiced concerns of this sounding sketchy did they offer to resolve the issue at a discounted rate today only. The worst part, after exploring other school options for my degree path, most schools do not accept Purdue Global University credits for transfer. After reviewing some of the previous complaints, how can this business be trusted and accredited to give students a higher education? I am trying to use my VA benefits to gain a degree to better my family's life and businesses like this hypocritically preach about integrity, but fail to display it themselves trying to hinder the process. They only wanted to admit wrong doing when I mentioned trying to seek legal counsel. I will never do business here again and hope to deter any future students from attending here as well.

  Business Response

  Date: 08/17/2023

  We are working directly with the student. His balance will be forgiven.

  Customer Answer

  Date: 08/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  No one reached out to me to try to resolve this issue nor have I receive any payment returned since this compliant was filed.
  
  Regards,
  
  *************************
  

  Business Response

  Date: 08/22/2023

  We are working directly with **************. We apologized for the error the University made an error on **************' account. We will refund the $100.00 he paid to clear his account. His account in collections is now cleared and all holds have been removed. 

  Customer Answer

  Date: 08/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have already paid the debt off when I initially called regarding the issue with not notifying me about an outstanding balance prior to being sent to collections. My debt with not forgiven or waived. The business has merely submitted a form showing I paid off my balance after the fact that I had to chase this bill down in order to protect my credit rating.
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a student in the rn to bsn program. I went out of state for family situation and was unable to log in. I did not miss any deadlines. Without contact from purdue's staff, I was dropped from all of my classes. The only communication I received from purdue is that "Our records indicate you are no longer enrolled at least half-time at Purdue Global and need to complete your federal (Title IV) student loan exit counseling." I emailed my advisor and received notification from Gmail that the email did not go through. I have contacted purdue and was notified that they would respond in 5 business days. Due to having less than 6 credits this will impact my education career. I would like IMMEDIATE contact by the school so that I have can complete the semester I ALREADY PAID FOR.

  Business Response

  Date: 07/24/2023

  We responded to *******************

   

  ******************,
  
  I regret to hear that you have not had a good experience over the past 2 semesters. Unfortunately, you were withdrawn from 21 consecutive days of non-attendance per the University's attendance policy. See below:
  
  Withdrawal Due to Nonattendance
  
  Attendance has important effects on your enrollment status at the University:
  
  If you do not log attendance in any of your classes for 21 consecutive calendar days (excluding scheduled breaks), you will be administratively withdrawn from your program. 
  
  **************************************************************************************************************************
  
  There are no exceptions to this policy. If you have not particatipated in 21 days, we have no option but to withdraw you.  
  
  The expectation is that you will be active in your course(s) each week.
  
  Your official attendance record will update when you submit coursework, like an assignment, a discussion board post, a quiz, or other graded activity in *************** ******************* System (LMS). In-person lab hours recorded by faculty will also update your attendance record. Other activities, like reading course material or viewing a seminar, will not update your attendance record. This is an important consideration as sustained nonattendance has negative implications both in terms of your learning and overall course performance. It may also result in withdrawal and other actions.
  
  ************************************************************************************************************
  
  If you wish to return, you will need to contact the ****** of ********* Students at **************.
  
  Regards,
  
  
  ***************************
  Student Relations

  Customer Answer

  Date: 07/24/2023

  Hello, I have a **** GPA and graduated nursing school in multiple honor societies. The past 3 weeks I have been logging into the virtual learning section that is assigned by the teacher. I am a good student and am close to graduation. Purdue global has a 30% graduation rate and poor communication with students by advisors. Purdue global clearly is a for-profit institution that does not care about its students. This is an unsatisfactory response by the school. I will be transferring to a school with a higher graduation rate (ANY OTHER COLLEGE)

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************************

  
  

  Business Response

  Date: 07/24/2023

  We regret to hear that ****************** is disastisfied with the information she has received from Purdue Global. Unfortunately, the University's policies cannot be changed. While she may have logged into her classes, she did not perform activities that constitute attendance. When any student does not log attendance for 21 consecutive days, they must be withdrawn from the University. There is no exception to this policy. 

  She is welcome to return by working with the ****** of ********* Students. If she does not wish to return, we wish her the best in all her future academic endeavors. 

  Customer Answer

  Date: 07/24/2023

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  -As a student actively working on the assignments, I question why no advisor or teacher reached out prior to Purdue ceasing my enrollment. I paid for an entire semester, did not miss due dates, actively completed several credits this semester,  maintained a **** GPA, and was 15 credits away from graduation. I signed into the classes and was working on the virtual learning. Purdue has a 30% graduation rate. I question the integrity of this institution based on the callousness their representatives have shown. Epitome of "for profit" school that does not care about their students. 

  
  Regards,
  
  *********************************

  
  

  Business Response

  Date: 07/26/2023

  This is the third response to ********************** complaint. She was correctly withdrawn according to the University's Attendance Policy. There is nothing more that can be said in response to her. She is welcome to work with the ****** of ********* Students to return to classes. If she does not wish to return, we wish her the best in all her future endeavors. 

  
  There will be no further responses to this complaint. We have given her the only answer she can be given.

  
  Regards,
  
  ***************************
  Student  Relations.

  Customer Answer

  Date: 07/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  I have been in contact with other universities regarding transfer. None of the organizations accept Purdue Global's credits. I reached out to my advisor with Purdue whose email does not work. So, how long have I not had an advisor as a registered student? Purdue takes no responsibility but fails to acknowledge how unsupportive they are with their students. I only hope this complaint urges other potential students to avoid this poor organization due to such poor interactions with students.
  
  Regards,
  
  *********************************

  
  

• Initial Complaint

  Date:07/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My housing stipend should be refunded to me because I do not live in ******* and I attend Purdue University Global Online full time and they should not keep my housing stipend.

  Business Response

  Date: 07/20/2023

  In ******************** complaint,she stated that her housing stipend should be refunded to her because she attends Purdue University Global Online full time and does not live in *******. She feels the University should not keep her housing stipend.  

  
  The ************************ of Purdue University Global spoke directly to Ms. ******* and explained that if she took 13 credits, she would have an out-of-pocket expense of $1,476.54. She was also informed that she must be enrolled for 6 or more credits to qualify for T4 loans. If she is registered for only 5 credits in her final term, she will have additional out-of-pocket.

  
  She is aware of her out-of-pocket balance expenses and knows no housing stipend is owed to her. 

   

  ***************************

  Student Relations

  Customer Answer

  Date: 07/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ********* *******
  

• Initial Complaint

  Date:07/08/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am lodging a comprehensive complaint against Purdue University Global's executive leader nursing program.Below is a list of grievances I have encountered during the past year of this program:Incorrect Clinical Requirements Information:I received conflicting and inaccurate information regarding the number of clinical hours required for my program, which resulted in significant inconvenience and confusion. Despite reporting this discrepancy, no corrective action was taken.Delayed Assignment Grading:Throughout multiple courses, there were recurring instances of delayed grading, which hindered my ability to monitor my progress and effectively plan and manage my studies.Missing Syllabus and Unfair Grading:One of the most egregious issues I encountered was the repeated failure of my professor to provide a syllabus despite numerous requests.Arbitrary Clinical Hours Evaluation:A particularly distressing incident occurred during the fourth week of a five-week course when my professor unexpectedly claimed that I did not meet the required clinical hours due to not taking a lunch break during my shifts. There is no documented policy mandating lunch breaks, and the professor's arbitrary criticism further exemplified the program's inconsistency and lack of standardized practices.Unreasonable Withdrawal Policy and Miscommunication:During the first week of my clinical experience, I expressed my intention to withdraw from the program due to ongoing issues and a lack of clarity in policies. Despite my withdrawal, Purdue University Global is relentlessly pursuing payment for a semester I did not complete, totaling over $3,800.Lack of Effective Teaching and Irrelevant Assignments:The program's lack of effective teaching was disheartening and undermined the quality of education provided. Instead of receiving instructional guidance from professors, each class consisted of hundreds of pages of reading materials with minimal engagement or clarification.

  Business Response

  Date: 07/10/2023

  ************************** concerns have been addressed by the **** of the ****** of ******** We regret that our policies and procedures were not as ********************** wished; however, all policies and procedures were correctly followed. ********************** completed the term and passed his classes. He owes the tuition for the classes he attended. 

  We regret ********************** was dissastisfied with his experience at Purdue Global but he owes tuition for the classes he completed and successfully passed. This decision is final and will not change.

  ***************************

  Student Relations

   

   

   

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  This course was not completed and I asked to be withdrawn the first week of this course.  I have also attached multiple correspondence showing how multiple policies were not followed, and my request for assistance.

  
  Regards,
  
  *******************************

  
  

  Business Response

  Date: 07/13/2023

  ************************** tuition has been refunded or forgiven. He no longer has charges for the time he attended Purdue Global. His balance is  zero. 

  Customer Answer

  Date: 07/14/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you regarding a concern that has recently come to light pertaining to my past attendance at your esteemed institution.Over a decade ago, I had the privilege of briefly attending courses at your university before unexpected circumstances required me to withdraw. Recently, in a bid to secure a better future for myself and my family, I made the decision to return to the world of academia and pursue an undergraduate degree.Upon initiating the application process, I learned that the release of my transcripts, which are critical for the admission process, has been hindered due to an outstanding balance of over $2000 linked to my previous enrollment.The existence of this balance was a surprise, as I had not been made aware of it until now, and it does not appear on my credit report. While I understand the financial obligations associated with attending a university, I am presently not in a position to settle this sum in its entirety.I am committed to addressing this issue responsibly. To demonstrate my commitment, I am ready to make a good faith payment towards the balance. However, I request your assistance and understanding in this matter by considering accepting a partial payment, which would significantly help me advance my future prospects.I fully acknowledge the necessity for financial obligations to be met, and I am not seeking a total waiver of this debt. What I am earnestly requesting is compassion and assistance in formulating a mutually agreeable repayment plan. This would enable me to procure my transcripts, continue with my future studies, and ultimately contribute positively to society.I am hopeful for your positive response and open to discussing any possible options that *** be available at your earliest convenience. Thank you for considering my request. I am confident that together we can arrive at a resolution that aligns with both your university's policies and my present financial circumstances.

  Business Response

  Date: 06/26/2023

  We have been personally in contact with **************** and have let her know that her balance has been forgiven.

  Customer Answer

  Date: 06/26/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a tuition deposit of $895 on May 17th 2023. Due to personal reasons I have to withdraw from the program which has not started yet. May 19th 2023 I call to let them know this and request a refund of my tuition deposit. I was told on the phone that I would receive the refund within ten business days. Well we are days away from that and I call for an update. I was told that my request was forwarded to the business department and there has been no activity on my request so they can try to follow up. If a student is withdrawing prior to the start of classes, and made a payment, they shouldnt be jumping through hoops for a refund. I havent even finished the process to sign up for classes so it isnt like I could start on June 7th even if I wanted to. Theres no reason for this and I absolutely will not attend this school after seeing their shady business practices.

  Business Response

  Date: 06/02/2023

  Thank you for letting us know of the delay **************** in experiencing her refund. We apologize for the delay. The *************** has now processed her refund. She should see it back on her card next week. If she does not see it by the end of the week, she can contact me, ***************************, directly and I will follow up on the status for her. My email address is **********************************************************.

  Regards,

   

  ***************************

  Student Relations

   

   

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped a class after my wife was scheduled to have a surgery. I was told by student advisor that I would have to pay a prorated amount for the class I attended. Instead I was charged the full amount. Seems that there is a policy that only financial aid has concerning the being charged the full amount. That policy can not be found anywhere online, it can not be mailed nor emailed and it seems to also supersede the contract I signed which states specifically:STUDENTS WITHDRAWING (10-WEEK CALENDAR) REFUND Through the first 7 calendar days of the term 100% tuition for the term With attendance posted during the term Tuition will be prorated/refunded based upon the number of calendar days attended in the term/total days in the term. Attendance greater than 60% is considered fully earned tuition for that term, and no refund will be given. I asked several times for the policy used by financial aid which differs from what I signed. They said an ombudsman would have to be contacted. There are more details and I also have document I signed.I offered to pay the prorated amount several times. I was also told that in the event the account was not paid in full I would be turned over to collections...even if payments were being made on account. I challenge anyone reading this to go online and find ******** policy pertaining dropping classes. When you do please post a link. If yo are considering enrolling..if you or a loved one has an emergency after 7 days..you WILL be charged the full amount of the course. Any policy should readily available to read..not verbal over the phone.

  Business Response

  Date: 05/15/2023

  
  *************,

  
  The ****** of ******* Relations received your complaint. On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints. We take all complaints very seriously and are committed to investigating them fully.

  In your complaint, you stated you were told that you would have to pay a prorated amount for the class you attended. Instead, you are being charged the full amount. You believe there is a policy that only the ************************ has that explains you will be charged the full amount. You believe that policy cannot be found and supersedes the contract you signed.

  You feel any policy should be readily available to read and not stated verbally over the phone.

  I researched your concern and found that the Refund Policy found in your Enrollment Agreement, in the Universitys Catalog, and quoted in your complaint applies only when students withdraw or are dismissed from the University.
  
  Notice to *******s
  Return of Title IV Financial Aid
  
  If you withdraw or are dismissed from the University up through the 60 percent point in any payment period and received federal financial aid in the form of grants or loan funds, federal law requires that the University, and in some cases you, the student, return funds you did not earn to the **** ********** of ********************************************************************************************************************************** are still an active student. You remain enrolled and have logged attendance in both classes past the add/drop period; therefore, you are responsible for the tuition for both classes. The only time you are charged a percentage of tuition for the time you attend is if you withdraw from school. Withdrawing from one class, did not withdraw you from the University; therefore, the Refund Policy does not apply in your situation.
  
  See the Dropping a Course Policy stated in the Catalog:
  
  You may drop a course through the add/drop period ending on the seventh day of the term/session without any financial obligation. Additionally,any course in which you do not post attendance by the twelfth day of the term/session will administratively be removed from your schedule. 
  
  If you drop a course after the add/drop period, you will incur 100 percent financial responsibility for the course. Withdrawing from a course at any point after the course has begun can affect your financial aid eligibility and the time required to complete your degree. You should determine such impact before making any changes.
  
  *************************************************************************************************

  I regret that you were not previously directed to these policies stated in the catalog and followed by the ************************. They are readily available for you to read. You are responsible for the tuition charged for both classes.

  I hope this response addresses your concerns.

  Regards,
  
  
  ***************************
  ******* Relations

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  When I first enrolled at ****** I was contacted by an advisor *********************. He is employed by ******. He told me that he would be with me to guide me from start to finish. He told me (which is recorded) that I would be responsible for a percentage of the class I attended. The email attached from April 5 states "I would like to withdraw. I do not have the time to dedicate to class as needed to succeed." That is directly from my email. Dealing with ****** has been damaging to my mental health, knowing that my wife just had surgery, yet I'm still being contacted about a past due bill, being overchaged for a class after being mislead by the student advisor. I requested the the policy yet did not receive it until I filed grievance. If we are going go with policies...I asked in a email to WITHDRAW April 5..that was not done. Through it all managed to care for my wife and children and still maintain a decent grade. I had to take off work...****** knows this yet continues contact me about a past due bill. I was also told by financial aid that if I made small payments_ I would still be turned over to collections(also recorded). I'm considering legal action against ****** and *********************. Hopefully an agreement can be made before that happens. Also my employer has a tuition reimbursement program, ****** would receive  check from my employer(City of Shreveport0  if I show proof a passing grade.

  It is unethical to mislead a student and then refer to a policy after the fact. Maybe legal but definitely not ethical. If student is attends one class and has a family or person emergency..The Last attachment

  "The answer to all your questions are in the enrollment agreement attached in the first email"..once again misleading and confusing.

  I would still like to speak to the chancellor...not a representative. Your policy needs clarity, your advisors need additional training on dropping and withdrawing.

  ************..let's talk