Complaints

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  Purdue University Global

  2550 Northwestern Ave Ste 1100 West Lafayette, IN 47906

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  Purdue University Global

  4655 121st St Urbandale, IA 50323-2311

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  Purdue University Global

  3165 Edgewood Pkwy SW Cedar Rapids, IA 52404-7826

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  Purdue University Global

  1801 E Kimberly Rd Davenport, IA 52807-2095

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  Purdue University Global

  2570 4th St SW Mason City, IA 50401-4665

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unregistered for classes and talked to my advisor when I did who told me that I would be unregistered. The university is now trying to send me to collections and report to my credit for $5,600 for services I didn't use. They are giving me no option but to pay, when I don't have the money for it or else I'll be dealing with collections and a negative hit to my credit. I was told I would be dropped after talking to my advisor, and was lied to, now they want to collect.

  Business Response

  Date: 04/17/2025

  Mr. ***** states in his complaint that he talked to his advisor who told him he would be unregistered for classes and would owe no tuition. The university has now sent him to collections and reported his balance of $5,600 for services he did not use. The University is not giving him any option but to pay when he does not have the money to do so. Now, he will be dealing with collections and a negative hit to his credit report. He feels the University lied to him and should not have to pay the balance owed.

  I researched Mr. ****** complaint and found that he was enrolled in Purdue Global for three terms. He was enrolled on June 26, 2024, in the ExcelTrack in the Bachelor of Science in ************************ The Enrollment Agreement he signed is attached.

  He was a cash pay student and owes no balance for the 2403C term. The 2404C term ran from September 18, 2024 November 26, 2024. He completed 12 modules. He made a tuition payment for the 2404C term on October 15.

  He began the 2405C term which ran from December 4, 2024 February 18, 2025.  During the 2405C term on January 16, 2025, his payment for the 2404C term was voided. He began receiving notices for his past due balance on January 29, 2025.

  In a note on February 24, Mr. ****** advisor explains he spoke to Mr. ***** on February 11, 2025 via an SMS message. Mr. ***** asked about adding more modules. His advisor stated that Mr. ***** had never spoken to him about withdrawing and he could find no record of him speaking to anyone else about withdrawing.On February 13, after speaking to his advisor on the 11th, Mr. ***** completed two modules in the 2504C term.
  

  Students are only charged tuition when they log attendance in a term. If no attendance is logged, the student is withdrawn and no tuition is charged. In the ExcelTrack, students are charged a flat rate of tuition regardless of the number of modules they complete. Mr. ***** was registered for 17 modules. He completed 2. He was charged the ExcelTrack tuition of $2500 plus a $345.00 resource fee for each term he attended. See the Tuition and Fee information below:

  Per-Term Tuition for ExcelTrackPrograms

  $2,500.00 per term for Bachelors Degrees in Analytics, ************************ Cloud Computing and Solutions, Criminal Justice, Cybersecurity, *************************** and Information Technology and the *********** Quality and Patient Safety Certificate.

  ***************************************************************************************************************************

  When his payment for the 2404C term was voided, he was left with a balance of $2845.00 for completing 12 modules. Because he completed 2 of the ******************************* the 2405C term, he also owes a balance of $2845.00 for that term. His total balance for two terms in which he attended classes and earned grades in $5690.00. A copy of his ledger and grade report are attached.

  Unfortunately, I could find no record or phone calls supporting ********** request to withdraw from classes before the 2404C or 2405C terms began.He remained active in both terms; therefore, owes tuition for the modules he completed on both terms. The only request I could find of him requesting to withdraw was made on February 24, 2025. He was withdrawn immediately upon request.

  Mr. ***** is responsible for the balance incurred. The University does not report to any credit reporting agency. On April 15, ******** agreed to a Purdue Global Payment Plan for 6 payments pending a signed promissory note and payments scheduled on a card. His initial payment was $948.65 on April 15. He will have 5 monthly payments of $948.65.

  Student Relations considers this case settled and closed.

  Regards,
  
  
  ***** ********
  Student Relations

  Business Response

  Date: 04/17/2025

  Attachments mentioned in our response.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended Purdue University Global from June of 2022 to September of 2023. I obtained my Master's Degree in General Psychology from the school. I spent at least $26,000 on this degree. I was told by my advisors and professors that a Master's Degree from Purdue Global was accredited. I was also informed that this degree would allow me to transfer easily to a Doctorate program and save me 1-2 years of course work. I have contacted several different Universities and none of them will accept my transfer credits from Purdue University. I was also unaware that Purdue University Global used to be called ****** University. I was under the impression the entire time that I was enrolled that Purdue University Global was the exact same curriculum as Purdue University in *******. I attempted to contact the ******* of Purdue University Global, and I never heard anything back from them. It appears that I was mislead by this school. This degree cost me a lot of time and money and has not helped me further my career or education at all. I am interested in some kind of resolution. Thank you for your time.

  Business Response

  Date: 03/31/2025

  In Ms. ******** complaint, she stated she attended Purdue University Global from June 2022 to September 2023. *** obtained her Master of Science in Psychology and spent at least $26,000 on her degree. *** said she was told by her advisors and professors that a masters degree from Purdue Global was accredited.

  *** also said she was informed that her degree would allow her to transfer easily to a doctorate program. *** has contacted several universities and none of them will accept her transfer credits from Purdue University.

  *** states she believed she was enrolled in Purdue University Global which has the exact same curriculum as Purdue University in *******. *** feels she was misled by Purdue Global. Her degree has not helped her further her career or education and wants some kind of resolution.

  Ms. ******** claims were researched. *** began classes on June 8, 2022. *** graduated on September 7, 2023. Phone calls between ********** and her advisors were reviewed. In phone call (Trans Id: ***************** on May 5, 2022, before she enrolled in Purdue Global, Ms. ******* said she had thought about pursuing a PhD. *** was told she would be eligible to pursue a PhD; however, no specific doctorate program was discussed. A Master of Science in Psychology will not help her enroll in a graduate program that leads to becoming a licensed psychologist, if that is what she wanted to pursue. ********** did not state that her goal was to become a licensed psychologist when she enrolled.

  No records indicate Ms. ******* had any concerns about her degree until she called (Trans Id: ***************** on June 23, 2023, when she called to say she was looking for career information because she was thinking she might want to become a licensed mental health counselor. At that point, she had earned 45 credits of the 60 credits required to earn her masters degree. *** said she had learned that her degree would not allow her to become a licensed mental health counselor in her state and that some of the schools she researched would not accept some of her credits from Purdue Global.
  The advisor she spoke to in call (Trans Id: *************************** for any misunderstanding but reminded her that our degree did not lead to licensure and she would have to check with any state in which she wanted to become licensed to see if her degree would help her become a licensed counselor. *** said she understood but could not decide if she wanted to withdraw and begin another masters degree or remain enrolled in the degree she was pursuing.

  Before Ms. ******* enrolled, she signed a Program Disclosure form (attached) in which she acknowledged her degree would not lead to licensure. *** signed an Enrollment Agreement (attached) that states, I acknowledge and understand that I will be held responsible for the requirements and policies in the Purdue Global Catalog, which is available at *******************************************************************.

  Purdue University Globals Catalog states: Purdue Global is accredited by the ************************** (*********************************), an institutional accreditation agency recognized by the *****************************    

  ***********************************************************************************************************************************************************

  Purdue Universitys website explains its relationship to Purdue Global. The website states the following:

  Purdue Global offers degree programs for individuals who dont have the opportunity to attend a traditional campus location or study in a conventional way. Purdue Global, which currently serves more than ****** adult learners and features new terms starting every few weeks, offers more than 175 undergraduate and graduate programs. The main Purdue Global office is in **************, ********

  **********************************************************************

  Purdue University Globals Catalog states: While Purdue Global credits are widely transferrable, it is at the sole discretion of a receiving institution to accept credits earned for transfer. Further,transferability may differ based on the earned grade or academic ***** The University cannot guarantee the transferability of any credits to other institutions.

  *****************************************************************************************************************************************************

  Ms. ******* decided to remain enrolled and complete her degree. It is unfortunate that she feels her degree is not what she wanted it to be, but I found her claims have no merit. Purdue Global is accredited and is part of Purdue University. Her degree does not lead to licensure. *** was informed of that information before she enrolled. *** is welcome to continue working with Purdue Globals ************************** to research and pursue a career in which her degree will be helpful.

  Purdue Global considers this case to be closed. There is nothing further we can offer Ms. ************************************ ********
  Student Relations

  Business Response

  Date: 03/31/2025

  Attachments

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purdue Global did a breach of contract and use this as ways to force students into more loans. Their ExcelTrak program can never be completed properly due to professors not communicating. This causes students Pell grants to stay low and force loans. They also do not follow their A.I. protocol and the deans office avoids students. They claim theyll help and youll never get help or an issue resolved. Even when you prove the guidelines are followed they breach them and charge more loans to receive money and never help you.

  Business Response

  Date: 03/31/2025

  In Mr. ***** complaint, he claims Purdue Global committed a breach of contract and uses this breach as a way to force students into more loans. He claims the ********* program can never be completed properly due to professors not communicating. This causes students Pell grants to stay low and force loans. He claims Purdue Global does not follow their A.I. protocol and the deans office avoids students.

  Mr. ***** claims were investigated. I found that he was required to take the Excel Track orientation which informed him of all aspects of the Excel Track program before he began classes. The tuition and fee schedule for the Excel Track program is different from the traditional track. The Excel Track program charges a flat rate regardless of how many credits a student takes.Pell can be adjusted based on the number of credits taken.
  Instructors have 24 hours to grade a students work once its submitted on a weekday and 48 hours when work is submitted on Friday and Saturday.When the grade posts, the student will then have access to the next module in sequence by 6am ET the following day (2 am ET at the earliest).
  If an instructor has not followed the policy, the student should contact their advisor for assistance. Excel Track instructors are fully aware of the time-frame allowed for posting grades.

  The procedure to file a complaint about an instructor requires the student to first discuss his/her concerns with the instructor. The instructor emailed Mr. ****** Mr. ***** did not agree with the information his instructor gave him.
  Mr. ***** was then instructed to file a grade appeal. Mr. ***** filed a grade appeal for his grade in SS238M1-01. The ************************** reviewed his appeal, his work, and the rubric for his class. The committee found no evidence of any unfair grading practices. His grade would stand as submitted by the instructor. See the email below:

  Dear ***** *****,

  Thank you for your patience while waiting for the outcome of your SS238M1-01: Civic Engagement and Public Policy grade appeal. Your supporting documentation, along with support from your instructor, has been thoroughly reviewed by the ***************************Decisions are based on whether or not there was evidence of unfair grading practices by your instructor. In this case, the Committee found that the grading was consistent with the grading policy described in the syllabus and the requirements described in the assignment. As a result, your grade will remain.
  If you disagree with the **************************'s decision, you may send a written letter of appeal to the Office of the ******* within 10 days of receiving the Committee's decision. The Office of the ******* will review the material presented and make a final ruling.

  If you have any questions, you may email ****************************************************************************************************************

  ****** *******
  Pronouns:she, her, hers
  On behalf of the Office of the *******
  
  Mr. ***** did not appeal the Committees ruling as instructed in the email he received.
  On March 12, the ****** Office attempted to contact Mr. ***** to discuss his concerns with him. They sent an email and left a voicemail to discuss his concerns, but they did not receive a response from him.

  Purdue Global University made changes to Excel Track progression policies on January 21, 2025. The new policy states:
  A three term, minimum credit completion requirement was implemented in order for students to stay in ExcelTrack. This policy applies to ALL current & returning Excel Track students.

  Students will be transferred to the traditional format, remaining on the same version of their program if they earned less than the following minimum total credits across the prior three terms in ExcelTrack:

  Undergraduate: Minimum 18 credits earned in three terms
  Graduate: Minimum 12 credits earned in three terms
  
  Mr. ***** was informed on March 25, 2025, that he was not meeting the required number of credits to remain in the Excel Track program. See below:

  
  Dear ***** *****,

  
  Our records show that you have not yet earned enough credits to meet the 3-term minimum in your ExcelTrack program to continue in the ExcelTrack model after this term. (Credit load policy)

  
  If you don't meet the minimum by the end of the current term, you will be administratively transferred to the traditional version of your program for next term. In the traditional version your tuition will be charged by the credit, rather than by the term, at the tuition rates posted on the Tuition and Fees site.
  You may notice a pending enrollment for the traditional program on your Degree Plan page appearing before the end of the term. This is to prepare for a potential transfer, but will be cancelled if you meet the minimum to continue in ExcelTrack. If you are transferred to the traditional version and have completed only some credits of a course that is required in your program, it will be your choice to either complete the remaining module courses (at the per-credit tuition rate) or retake the full traditional course. Your advisor can help you review your registration options.(Refer to How do traditional courses compare to module courses)

  If you want to stay in ExcelTrack,there's still time! Talk with your advisor to make sure you are registered for enough module courses to meet the minimum requirements, and then it's up to you to pass enough of those courses to meet the minimum by the end of this term.
  We still believe in your ability to succeed and want to make sure you're in the most cost-effective and efficient learning model for you. A basic aim of this policy is to prevent you from paying too much per term by completing a low number of credits when a traditional model will be a better path for you. Reach out to your advisor if you have any questions.

  
  Sincerely,
  
  Office of the Registrar
  Purdue Global
  
  I understand that Mr. ***** may not agree with the Excel Track policy changes; however the University reserves the right to make changes as needed. The Enrollment ******************* signed states:
  
  Purdue Global has the right, at its discretion, to make reasonable changes in program content, materials,schedules, sequence of courses in programs, or locations in the interest of improving the students education, or where deemed necessary due to industry changes,academic scheduling, or professional requirements. Purdue Global is required to make changes in programs or policies when ongoing federal, state, or accrediting changes affect students currently in attendance
  
  Because Mr. ***** is not completing the required number of credits, it may be in his best interest to move to a traditional program to prevent him from spending more than necessary on his degree. The change to the traditional program will change how he is charged tuition.
  
  I found no evidence to support Mr. ***** claims that the University has breached any contract with him. The University reserves the right to make policy changes.The change to the Excel Track program is in the best academic and financial interests of the students. Mr. ***** complained that he did not receive help when he requested it, but I found when the **** contacted him to assist him, he did not respond. Mr. ***** feels no one in the University understands AI;however, I found the University has policies around usage of AI and assistance through the instructors and writing center is available.  *************** disagreed with the Academic Appeal Committees decision about his grade, he did not exercise his right to exhaust the appeal process with the ********
  
  Purdue Global followed its published policies and procedures. *************** may disagree with these policies and procedures as well as the answers he has previously been given, those answers, the policies, and procedures, will not change. No breach of contract or unwillingness to provide him assistance was found. Purdue Global remains compliant with the use of Title IV funds for his program.
  
  Regards,
  
  
  ***** ********
  Student Relations

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Im not sure why no one was able to respond to me with the answers even during the term. I would have finished out the credits. The professor and myself were both waiting on an answer. So the agreement and what theyre saying doesnt match. Also not sure what theyre saying about not meeting the requirements I will have the 18 credits 3-term policy before the end. Also these responses still are not from the departments that were supposed to be helping me. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing regarding the denial of my doctoral degree project and the manner in which this decision was communicated. I did not receive a proper email notification informing me that my project was going to be denied. Additionally, I was unenrolled from the course on the very day I was set to begin, without any prior proper notification from the institution. This abrupt action has caused significant disruption to my academic progress and professional plans.Moreover, my submitted document contained very few errors and, in my view, did not warrant outright denial. Given the newness of the program, I was not provided with adequate guidance or the best information necessary to properly complete the required steps or adhere to the correct process for writing my doctoral thesis. The lack of clear communication and structured support from the program has greatly impacted my ability to successfully complete this requirement.I respectfully request a review of my case, including a reconsideration of my project and a clear explanation for its denial. Additionally, I seek clarification on the process and support mechanisms in place for students in this program to ensure that others do not face similar challenges in the future.I appreciate your time and attention to this matter and look forward to your prompt response. Please inform me of the next steps in resolving this issue.

  Business Response

  Date: 02/27/2025

  Ms. ***** also filed this complaint with Student Relations. Student Relations does not oversee decisions for academic policy, curriculum, or content. We did, however, make the Assistant **** of Students aware of her concern. A formal request to have her concerns reviewed was submitted as of 9:00 central time this morning, February 27, 2025. 

  We asked that she let us know if she does not receive communication from the School of Health Sciences by end of business, Monday, March 3, 2025.

  The School of Health Sciences will inform Ms. ***** of their response. 

  Regards,

  ***** ********

  Student Relations

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Term 2403C (July): I owe $1,703 and as of December 4, 2024, I submitted an application for academic assistance. Term 2404C: Approved for payment assistance by my employer (**********************************************, contact: ***** ****). Per policy payment is satisfied following completion and passing of courses, courses completed 11/22/24 transcript sent 12/2/24. Holidays interfered with timing. Term 2405C: I have applied for payment assistance and am currently awaiting approval as of 10/18/24. I notified Purdue Global about my request for assistance for Term 2404C (8/8/24). per policy: academic assistance will be provided upon completion of classes. I received approval for this assistance on October 18, 2024, and forwarded that information to Purdue Global. Purdue Global deferred my account for the ***** balance until September 24, 2024, but the request for deferment was for Term 2404C, not Term 2403C. Constant change in handling of my account has created this confusion. I have made multiple attempts to resolve this issue through the following representatives: ******* *******-******, Team Lead, Student Accounts and ******* ******, Student Accounts Representative Despite my best efforts, I received conflicting and inaccurate information from Purdue Global, leading to confusion and frustration. I even requested that the matter be escalated, but my request was denied. I have provided Purdue with documentation confirming that my employer will cover the 2404C term payment, and I am awaiting approval for the 2403C and 2405C terms. However, Purdue continues to deny my access as of (11/22/24) to complete my last semester, citing time frame issues. Despite these challenges, Purdue has been receiving a small payment from ***** ($868 each semester). I have been attending Purdue and have not received adequate assistance or support. As of 12/4/24 current funding received in the amount $66,390.

  Business Response

  Date: 12/06/2024

  Ms. ****** has had an ongoing balance with Purdue Global since July 2024. Unfortunately, her employer has not made a payment toward her tuition. In reviewing the email she forwarded from her employer, it appears ********* needs to take steps to follow their process for applying for assistance.

  Ms. ****** was notified in November 2023 that alternative funding would be needed to help cover her remaining tuition. She has reached her Pell limit and her federal aggregate loan limit. She owes balances for the last two terms ($1703 for the 2403C term and $3929 for the 2404C term totaling $5632). She will need approximately $3929 to cover her tuition and fees for the 2405C term. Purdue Globals policy will not allow students to continue to increase the balance they owe. If allowed to continue, Ms. ****** would owe approximately $9561. She must pay her current balance before she will be allowed to incur more charges.

  Ms. ****** has been informed that she has the option to take a Leave of Absence while she works with her employer to secure funding for her past two terms. If Ms. ****** drops or withdraws, she will have to return in a new version of her current program. Her current program has been discontinued. As long as Ms. ****** remains enrolled in her current program, she can finish it. Unfortunately,the new version of her program will require her to take additional classes if she drops and re-enrolls. Being on a Leave of Absence will allow her to remain enrolled in her current program while working to find funding to cover her current balance. A Leave of Absence is not indefinite, but it will allow her a couple of terms to secure funding.

  I understand that this is not the resolution Ms. ****** desires. Unfortunately, for the University to remain compliant with Title IV and the *************************** its policies and procedures must be followed. ********* must pay the balance she owes. She can take a Leave of Absence while securing funding and remain in her current program or she can withdraw and re-enroll after her balance is paid; however, if she chooses the second option, she will be required to take additional courses upon returning in a new program version.

  She needs to decide before she is administratively withdrawn. She needs to inform the **** of the option she chooses and to work with her student advisor to have that option processed before the next term starts.

  The University found no reason to refund any money to Ms. ****** for the courses she has completed. 

  Thank you for allowing Student Relations to review Ms. ******** concerns.

  Regards,

   

  ***** ********

  Student Relations

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As an active duty memeber myself, I thought it would be good. 3 major core classes I took from my Associates Degree didn't apply because this school said they were "lower" level credits. Since when does accounting 1, business law and statistics not apply to a degree? Now they saying my college algebra doesn't apply. Everything goes through your advisors and can't even contact enrollment to try and fight this. This university is a joke and extort from military members.

  Business Response

  Date: 09/30/2024

  Mr. *******,
  
  Student Relations received your BBB complaint. On behalf of the Chancellor of Purdue University Global, the Office of Student Relations is responsible for addressing student complaints. We take all complaints seriously and are committed to investigating them fully. 
  
  In your complaint, you stated that three major core classes you took in your associate degree were not applied to your degree at Purdue Global because they are lower-level classes. You want to know why you did not receive transfer credit for Accounting 1, business law, statistics, and algebra.
  
  The Universitys Catalog explains the following:
  
  All prior learning is reviewed on a case-by-case basis, and credit is awarded ultimately at the discretion of the University. Purdue Global does not guarantee the transferability of credits from other educational institutions or other sources of prior learning.
  
  There are the general guidelines governing the application of prior learning credit.Some of the guidelines are below:
  
  Learning represented must be equivalent to college-level learning and not designated as developmental or remedial.

  Prior learning must be consistent with the current knowledge and skills taught in Purdue Global courses. Some Purdue Global schools require prior learning to be completed within a designated time frame to be eligible for transfer. Refer to your school and programs policies for more details.

  All official prior learning documentation provided will be evaluated for credit, and all eligible prior learning that can satisfy a requirement within your program will be awarded. Previously awarded prior learning credit cannot be removed upon request.
  
  ***************************************************************************************************
  
  The Registrar reviewed your transcripts. You have been given the following information regarding the reasons your transfer credits cannot be accepted for the courses you mentioned in your complaint.
  
  BUS211 Business Law I is not comparable to LS311 Business Law or LS312 Ethics and the Legal Environment because they are upper-level (*******) courses. Lower-level (100/200) coursework cannot fulfill upper-level (300/400) requirements.
  
  Upon review of the syllabus for BUS2026 Business Statistics, it was found that it is not comparable to MM225 Business Math and Statistical Measures. The course description provided for BUS2026 does not include how to apply math to solve financial problems: banking, credit, finance, and investments.
  
  MAT021 Algebra I and MAT022 Algebra II appear to be developmental. Developmental coursework (0 level) cannot fulfill lower-level ******* level courses.
  
  ACC101 Accounting I has not been applied to AC114 Accounting I because it is unclear if the ACC101 course covered the accounting cycle or preparing financial statements. A syllabus has been requested but so far has not been received.
  
  Transferring credits is a complex process. There are rules and guidelines in transferring credits that must be followed. Even though a course from another school seems similar to one taught at Purdue Global does not mean that the previous course has met the same objectives, goals, hours, and content of the course offered here.

  The ***************** explained why your courses cannot be accepted. Exceptions cannot be made. Unless you provide a syllabus showing the courses previously taken are equivalent to the ones offered at Purdue Global, the courses cannot transfer.

  All responses from Student Relations are final.

  Regards,

   

  ***** ********

  Student Relations

   

  Customer Answer

  Date: 09/30/2024

  ****. And that's all I wanted was an answer. All I get is the run around.Also I sent my ACC 1 transcripts in to my advisor. I'm sure that won't apply either like the other classes. Who could I send it to? 
  
  Regards,
  
  ****** *******
  

  Business Response

  Date: 10/02/2024

  All transcripts must be sent to the ******************* Only the ****************** can accept or deny transfer credits. 

  We regret that Mr. ******* disagrees with our decision; however, we are not willing to risk our accreditation or Title IV funding eligibility to transfer in classes that do not meet standards required in his program. Our answer will not change.

  Regards,

   

  ***** ********

  Student Relations

   

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  You guys stated that a syllabus hasn't been received for *** 101 but my advisor has said she sent it up. So why are you guys confused on the simplest stuff? Lastly, I know business statistics doesn't apply to that particular statistics class. On my degree works I have 2 I am suppsoed to take so that one doesn't apply either? Before responding read what is said first. 
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Staff and advisors communicate poorly. I frequently had to follow up with them after days to weeks of no response. On 4/16, due to illness, I withdrew from school. Jul 2, I contacted my student success manager with interest in re-enrolling and starting classes on September 18. I contacted the returning student advisor on July 9. By August 14, I had completed my initial application and background. On August 21, after not hearing anything, I contacted the advisor. I was informed that the name on my nursing license (married name), which was changed during recertification, must match my re-enrollment application (maiden name). As requested, I submitted a copy of my marriage license. After not hearing back, I followed up on August 27; I was informed that the request to change my name was denied because I did not submit a drivers license/state ID/ passport with my new last name, which I was not told was needed at the time the marriage license was requested. I was also unaware that changing the name on my nursing license would affect my re-enrollment, as it is not stated on the site. On September 5th, I successfully completed a new enrollment application. However, the advisor did not know how to complete a new background check with my new last name. He requested to call me back once he found the answers in 1-2 hours, which he never did. I contacted him the following day to follow up, which was the enrollment deadline. Needless to say, my profile was submitted too late, and I'm not allowed to start until next term. When I asked to escalate the situation (I asked more than once), I received no response. Contacting other ancillary for assistance resulted in being passed off. Several times during this process, I had to reach out because the advisor didnt reach out to inform me that something had been denied or needed to be rectified. There were several missed opportunities where the process could have been more cohesive. Im really disappointed in this school.

  Business Response

  Date: 09/23/2024

  Ms. *****,

  I apologize for the confusion and delay in starting school that you experienced. I see that your advisor noted the following in your file:

  Thank you for your kind e-mail. You have been successfully enrolled for 12/04. The problem is that the file was not ready by midday on Wednesday, which was the actual deadline. I'm not going to blame anybody but me. I did tell you that I was going to try to get you in for September 18th but if I wasn't able to, it would have to be 12/4. I am sorry ****** but I tried.

  Unfortunately, when the deadline to have all documents submitted has passed, students must wait until the next term starts to begin classes. We do not want to set students up for failure by allowing them to start after the term has begun. I realize this is not the response you wished to receive, but you will have to wait until December 4 to start classes.

  I will ensure that administration is aware of the communication issues you experienced. That is not the standard we expect our students to experience. 

  Again, I sincerely apologize for the less than stellar service you experienced.

  Regards,
  
  ***** ********
  Student Relations

• Initial Complaint

  Date:09/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed that a previous complaint is the same as mine. I signed a waiver of disbursement and payment that stated to ************** education first and student loans second. This college did the opposite billed federal first and then sent an invoice to my job. The purpose of student taking out student loans is to help with living expenses and costs for books etc. If a student signs a waiver of how they would like the payment billed Purdue should honor that.

  Business Response

  Date: 09/05/2024

  ******************,

  In your complaint, you state that you signed a waiver of disbursement and payment that stated to ******************** first and student loans second.
  You state that Purdue Global is doing just the opposite and is applying your federal funds first, then sending an invoice to your employer.
  You feel Purdue Global should honor your request.

  I researched your concern and found that, unfortunately, the University has no control over when Guild sends your tuition payment. They normally do not send they payment until about 45 days after you have completed the term. Financial aid disbursements are sent usually after add/drop week during the term. We must apply the funds when we receive them.

  If the funds are not applied upon receipt, you will have a balance at the end of the term and will be blocked from attending future terms.If you do not wish to use your loans, you will need to pay cash and receive reimbursement from Guild.

  Once Purdue Global receives payment from Guild, the funds are applied to your account. All excess funds are then sent to you in a stipend. You can use those funds however you wish. You can use them to cover living expenses or to pay toward your loans.

  I understand that you want the Guild funds applied first;unfortunately, Guild does not send us the funds in time to apply them before we must apply your loans. This process cannot be changed.  

  Regards,
  
  ***************************
  Student Relations

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  Date:08/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had officially began at Purdue Global November 11th 2020. I have racked up a $61,531.84 bill for only **************************************************************** September of 2022. I then soon reinstated in classes and was doing well until I got in a bad car accident. I was dropped immediately after that due to my poor performance, in January 2023. I sustained lifelong injuries and am living with a disability. That of which Purdue Global cared nothing about, as I expressed in the next and latest appeal. In May of 2024 I spoke to a counselor that was dismissive and entitled. They mentioned during our call that the deans say on this 2nd and last appeal will determine if I graduate at university. I then performed the standard procedure for appeals. I was denied of my appeal. I did not receive a peer review as promised, nor submit my additional information of documentation to support my claims from my accident. I spoke to with my counselor today, and was told that because I previously had an appeal approved that this appeal was never going to be approved. That not communicated with me ever in May. I was presented with the option of taking my next expected course at my own expense of $2,395 and could not use student loans to pay for this course, and receive an A.They later mentioned that, there is nothing loss, with pursuing this option. I beg to differ, there is no guarantee Ill get approved and it sounds like the university wants me to ******. This is alarming and unethical. I wasnt provided with supporting details to go this route. They lack accommodation and humanitarianism throughout all my life events that have taken place during my existence at the university. I have gone as far as looking into other actual accredited options that illustrates the flexibility Purdue global did not grant me. In conclusion I am not pleased with the services I paid for, and am disappointed in the way the university has dealt with my case.

  Business Response

  Date: 09/03/2024

  ******************,

  On behalf of the Chancellor of Purdue University Global, the Office of Student Relations is responsible for addressing student complaints.We take all complaints seriously and are committed to investigating them fully.

  In your complaint, you state you submitted your first appeal in September 2022.  You were soon reinstated in classes and were doing well until you got in a bad car accident.  You were dropped in January 2023 due to your poor performance. You were told that if your second appeal is denied, you will not be allowed to return to Purdue Global to graduate. Your appeal was denied.

  You claim you did not receive a peer review as promised nor were you allowed to submit additional information to support your appeal. You were given the option to return and take one course at your own expense and that you would need to make an A in the course.  Because there is no guarantee you will meet the grade required and will have paid for the course, you feel the University is expecting you to take a ******.

  You are not pleased with the services you have paid for and are disappointed in the way the University has dealt with your case.

  I researched your complaint and found that you first began classes on November 11, 2020. On June 17, 2021, you were dropped for violating the Attendance Policy. At that time, your *** was a 2.0, which is below the graduate requirement of maintaining a 3.0 ***.

  Your appeal to return was approved on March 22, 2022. You began classes on April 20, 2022. That enrollment was cancelled because you did not log attendance during the first week of the term.

  Your appeal to return was moved to the 2204C term which began on October 19, 2022.

  The police report you submitted states your accident was on December 10, 2022, during the 2204C term. You completed the 2204C term (October 19, 2022 December 23, 2022), passed your class, and met the Satisfactory Academic Progress (***) required to remain enrolled. You continued your enrollment and completed the 2301C term with a B, the 2302C term with a C, and 2303C term with a C.

  At the end of the 2303C term, you were dismissed for failing Satisfactory Academic Progress (***). Graduate students must maintain a 3.0 to remain enrolled and graduate. Your *** at the end of your seventh term is a 2.67.When students do not meet the *** requirements of their program, they can no longer receive federal funding. This is a Department of Education regulation,not a university decision.

  On June 5, before your term started on June 7, you were emailed a notification that you were on academic probation and information about what you would need to do to prevent being dismissed. By the end of the term, you had not met the requirements to remain enrolled and were dismissed according to the policy explained in the catalog.

  ***********************************************************************************************************************

  The *** Appeal form you submitted states, A denied appeal is considered final and binding. You may not re-appeal unless new information is presented for consideration. It also states, Your appeal form is going to the **** and you have one chance to state your case. Please write accordingly.Showing academic readiness is part of your appeal.
  
  Only the **** has the authority to approve an exception for students who prove extenuating circumstances to return for one term, at their own cost,to attempt to meet ***. If they can meet ***, they can be allowed to return and use federal funding to pay for their classes. If students do not meet ***, they lose funding and cannot be allowed to continue their enrollment. Students are allowed only one exception.

  No peer review is involved in a *** Appeal. The *** Appeal form does not indicate there will be any type of peer review. The *** Appeal is decided by the **** alone. The Appeal form is your opportunity to present your case.  If you do not submit all the information and documents when you submit your appeal, that is your choice. You were instructed to present all documents proving your extenuating circumstances when you submitted your appeal.  

  My research shows that the University followed its published policies. You were dismissed according to the Universitys policies. You were granted the opportunity to return and attempt to meet *** at your own cost according to the Department of Education rules and regulations. I understand that you disagree with that policy and feels the University is forcing you to take a ******, but that is not the case. You are being allowed an additional opportunity to prove that you have overcome your extenuating circumstances and are able to meet the standards of progress required to complete your program on time and with the *** a graduate student must maintain.

  If you do not wish to take the opportunity afforded you, perhaps another university would be a better fit for you. To return to Purdue Global and remain enrolled, you must meet the academic standards of the program.

  Regards,

   

  ************************;

  Student Relations

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am going to school through my employer's tuition assistance program and am receiving student loans while I am attending Purdue Global University. My employer uses a third party payer called Guild to pay Purdue for my tuition. Purdue has been using my student loans toward tuition and I receive a disbursement when the university received the payment from Guild. I never gave Purdue permission to use my student loans instead of the money from my employer, which I was unhappy about but it never was much of an issue until now. My last term ended on 6/25/24, and Guild sent the payment for my tuition to Purdue Global University on 6/14/2024 and Purdue Global is claiming that they haven't received it. Every time I contact any of their departments via live chat, no one has ever been able to actually help me or even seem to care about my situation. I have contacted the live chat and ********* joined the chat but NEVER said a single word to me BOTH TIMES that I have reached out. I introduced myself and literally 20 mins came and went and he never responded and just ended the chat. When I call, I am on hold for 20+mins then speak with someone to be transferred to the correct department. I wait another 20 mins to speak with someone who may able to help and they have hung up on me on two different occasions. I work full time and am a single mom, I desperately need my money or at least speak with someone who can give me answers or just speak with someone who has compassion and doesn't treat me like garbage would be nice. I need answers. I do NOT recommend this school to anyone. The advisors don't call you back and claim that they called you.

  Business Response

  Date: 07/17/2024

  ****************,

  On behalf of the Chancellor of Purdue University Global, the ****** of ******* Relations is responsible for addressing student complaints.We take all complaints seriously and are committed to investigating them fully.

  In your complaint, you state that you are currently attending Purdue Global through your employer's tuition assistance program, in addition to receiving student loans. Your employer uses a third-party payer called Guild to pay your tuition to Purdue.

  You state that Purdue has been using your student loans toward tuition and you receive a disbursement when the university receives the payment from Guild. You never gave Purdue permission to use student loans instead of the money from your employer.

  Your last term ended on June 25, 2024. Guild sent the payment for your tuition to Purdue Global University on June 14, 2024. Purdue Global is claiming that they have not received it.

  No one at the University is willing to help you.

  I reviewed your records and confirmed that you are a fully funded Guild student. I found that the University was notified on February 7,2024, and again on March 15, 2024, that you were no longer eligible for Guild benefits and would need to find alternative funding to cover your tuition for the 2104C term. No reason was noted to explain why you were no longer eligible for Guild benefits. You will need to discuss that with your employer and/or with Guild. Often students lose funding when their GPA falls below a required level.

  It appears your Guild benefits were reinstated for the 2402C term which means the University will receive payment from Guild in approximately 45 days after that term ended on June 25, 2024. You state you were told Guild sent the payment to the University on June 14; however,payments are not sent until after the term has ended. I do not know why you were told the payment was sent before the term ended. Once the University receives payment from Guild, the funds will be applied to your account.

  The ********************** cannot change the Guild payment process or your employers requirements for eligibility to receive funds.  Your file is correct, as is the information the Universitys Financial Aid Representatives have given you. The University must wait until we receive payment from Guild before we can apply funds to your account. That process can take ***** days from the end of the term. To date, we have not received the funds.
  For the term when you were ineligible to receive Guild benefits and no Guild payment was sent to the University, your federal aid was applied. Without using your federal aid to cover your tuition, you would have been responsible for paying the tuition out-of-pocket.

  I regret to hear you are unhappy with the University, but the Guild payment process is not controlled by the University. I assure you that your funds will be applied to your account as soon at they have been received. Your patience is greatly appreciated.

  Regards,

   

  ***************************

  ******* Relations