We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    Customer Review Ratings

    1.05

    Average of 561 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Susan M

      Date: 10/29/2022

      I will never do business with Groupon again! Bought a coupon and they charged me twice! Then, after many emails, it says in my account that they refunded my coupon without my permission, but the funds are still not back into my checking account yet, and this has been since 4 days ago!

    • Ashley I

      Date: 10/23/2022

      I purchased ************* tickets through Groupon for ******************. The ticket heading says Seaworld/******************. ****************** will not accept the tickets and Groupon is not assisting. I want a refund or my ticket to be properly allocated to ***** Gardens for use. This is false advertisement Please assist.

    • Joycelin S

      Date: 10/20/2022

      My account Was hacked by hackers. I contacted them through live chat since they dont have a number I can call them at and the Groupon rep on the live chat asked me for my PayPal information which I found odd so I told them Im not comfortable with that (especially since Im contacting them because Ive just been hacked) and they never responded back to me. They left me on read for atleast 30 minutes with no answer I kept writing in the chat and no answer. Honestly so shocked this even happened in a big company like Groupon but there goes my account, my information and the 200$ vouchers I had ready to use in my account. SO FRUSTRATING!!

    • Lauren Z

      Date: 10/19/2022

      I ordered a suitcase through Groupon from *** Deals. My item never arrived. And no one has refunded my money yet. I keep hearing promises of escalation and resolution via email. However that has not happened, and they refuse to provide me with any information regarding what the plan is for resolving my issue other than we will email you in a week. UNACCEPTABLE!

    • Angelica V.

      Date: 10/14/2022

      My furniture was cut wrong, so I cannot assemble. Groupon refuses return or refund. I have live chat and emailed several times. No response, no action. No return label. No refund. Terrible *****************

    • Mary M

      Date: 10/09/2022

      If i could give zero stars i would horrible, horrible company. Buyer Beware I bought some items they said they were returnable but I would have to hear from merchant. ******** replied to one item never got the return label I chatted with them at least seven times, heard from a supervisor. Left a review with ****** customer now they won't respond. You will be sorry if you purchase something from them.

    • Mike J

      Date: 10/07/2022

      I purchased a Grouopon for a facial and made the mistake of paying by ******. I never recieved the Groupon certificate and Groupon denies any record of the transacion. The money was debited from my bank account on 9/20/2022 and have not had resolution of the issue despite lenghthy conversations with Groupon, Paypall, and *********** Buyer Beware !!!!! Avoid Groupon and Paypal at all costs..

    • anna b

      Date: 10/06/2022

      TERRIBLE. I accidently purchased tickets and NEVER viewed the tickets. When i went to refund them because i was OVERCHARGED for the event, i was told no it was a final sale. I understand final sales when something is know and you are being charged a fair amount, NOT when your are OVERCHARED the normal event prices. i was charged by groupon 3 ADULT tickets when CHILDREN tickets should have been purchased for 2 of the tickets at a FRACTION on the cost. i contacted customer services and they could not tell me TICKET SEAT information or understand that they OVERCHARGED me and would not REFUND the false advertisement. TERRIBLE customer service and ********************** is supposed to be a DEAL, even it its a $1 NOT TO OVERCHARGE PEOPLE and offer no support.

    • Bernice B

      Date: 10/06/2022

      0 Stars!!!I purchased cruise tickets for 15 people, showed up on day of cruise and no cruise. Went to booth and cruise was canceled. No notice. Got a refund on the 1 ticket I purchased separately but still waiting for the refund on the other 14. The part that really upset me is the they kept the tax. Their email said taxes are non refundable. Really? So they will keep taxes on 15 tickets that I purchased. Imagine all the taxes they keep. Sad... don't waste your money.

    • Cheryl C.

      Date: 10/04/2022

      Toddler inadvertently purchased a architectural boat tour costing $87.00.I immediately contacted customer service and requested a refund. The representative said that she would have to talk to her supervisor. I received an email from the supervisor which stated that particular item was non refundable or was there any possibility of a of a credit for another item or event. Buyer beware!!!! Do not attach a credit card or PayPal to your Groupon account.

    Groupon, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.