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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Groupon, Inc. has 10 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 555 Customer Reviews

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    Review Details

    • Elaine S

      Date: 05/01/2025

      I have been trying to reach customer support via the information given for the last 4 days and all it says is that they are extremely busy, It won't allow my complaint to go through for a refund. I had issues with a product, the vendor did try to correct the issue but was unsuccessful so they refunded my money paid to them but couldn't refund the groupon amount. I have no way of contacting them but to continue to click the link over and over and over and over... This is so FRUSTRATING that you can not reach a customer support person. I even tried email and it says 24 hour response but it's been 72 hours and NOTHING!!!!

    • Kay P

      Date: 04/30/2025

      This is a scam. They redeeen groupon and stop repsodninng back and when the coupon expires, thats it . Dont spend a ***** at this business . They should be banned. Ill filing a police complaint

    • Judy M

      Date: 04/28/2025

      Dont book a hotel using Groupon! I booked a hotel through Groupon on Tuesday, April 22, 2025. I personally called the hotel the next day, Wednesday, to ensure my reservation was confirmed. It was not. I reached out to Groupon customer service. They said they would check into it and I would receive an email. I received an email Wednesday afternoon stating my reservation at the hotel was confirmed. I called the hotel Thursday morning to confirm. They again told me they did not have my reservation. I was told the hotel was completely booked, and Groupon would have been informed of this. I reached out to Groupon customer service again and requested a refund as my reservation was for the next day, Friday and I needed to make other arrangements. They insisted my reservation was there. At my insistence, they escalated my request and gave me a case number, stating I would hear back in 24 to 48 hours. I reached out again on Friday to check the status of my case as I needed to find other accommodations. They continued to insist my reservation was confirmed at the hotel. I knew this not to be the case, but on the off chance I was wrong, I physically went to the hotel. Of course, there was no reservation. I again contacted Groupon and they continued to insist that my reservation was confirmed. At this point I demanded a refund immediately. I had to find alternate accommodations with no time to spare, as I had a commitment that evening, It is now Monday, April 28th. I still have not heard back. Finally, I contacted my credit card company to dispute the charge and they credited me back. Why they continued to insist I had a confirmed reservation when I was physically at the hotel and told otherwise is beyond me! This was the most frustrating experience! Worst customer service! I will not be using them ever again!

    • Nisha M

      Date: 04/28/2025

      Great Wolf Lodge doors should be shut as far as the lodging. My room was very unclean and it came along with several unwanted guest cockroaches. I have numerous of pictures and videos and had to check out mid morning and leave me and my kids belongings on our driveway because I was scared to bring the cockroaches within my home because we dont live that way and we shouldnt have to leave our home and go stay somewhere that had those type of living conditions.

    • yolanda d

      Date: 04/21/2025

      i HATE groupon! they have charged me twice for something that i only purchased once and you CANNOT correct this. you CANNOT talk to ANYONE! they just keep sending you to customer support that has lists of topics that you an select, of course, nothing about this! and now it's going to expire and with it, any hopes of a refund. you know what? it didn't have to be a refund. they could have given me another voucher

    • Kanishka P

      Date: 04/09/2025

      This company sells a lot of different kinds of coupons that can be gifted (which all have expiration dates). I have a massage gifted to me which is set to expire this month and I have all the details to redeem my giftcard but it says "invalid code." Okay, I have my 8 digit pin, I have my user ID and a Pass ID (password), can I use those in any way? ****. Can I call customer service? No, they dont have a phone number. Can I chat with them? No? Maybe if you have a verified *******/X account you can DM them. Oh I can fill out a query on their online support form? Yes, their response time is 7 days. This is very disappointing for a major company like this that operates in so many different markets to not have a proper channel for consumers to reach you when we need help. Very disappointing. This was my first experience with Groupon and safe to say the last.

    • Muna M

      Date: 04/08/2025

      Groupon functions as disguised robbers. When purchases are made and not redeemed a day after. They literally steal your money as it is not remitted to the merchant. Neither is it refunded to you by any means.

    • Christopher N

      Date: 04/04/2025

      I bought a Groupon from Pure Relaxation Day Spa in **********, ********. Calling several times to attempt scheduling there was no answer. Tried to go there and found a building with every other business but Pure Relaxation. Contacted Groupon to rectify. Got a creepy message from "Pure Relaxation" after 10pm the next night asking for details. Didn't feel comfortable with that, so I contacted Groupon again. Someone emailed me assuring they cared to address the issue. I sent my order number as requested and nothing still has been done. Will be reporting this to the ************************ (***) soon. Will never trust the low life scammers on Groupon ever again.

    • Kelsey S

      Date: 04/02/2025

      I bought a voucher to have my front windows tinted at ******* in ****************. I mare an appointment through LivingSocial like the instructions said to do. CarToys was not tracking the appointment and said the internet system doesn't ***** with the appointment system that they have. They told me not to buy the Groupons because they come with the worst tint that will faid and doesnt have uv protection. This seems like a gimmick to sell a cheap groupon to get you in. I tired to get a refund with LivingSocial and ****** twice. LivingSocial used to have a button to refund the coupon under my account but they have since taken that away without letting me know. They updated their policy without notification and refuse to issue me a refund to my original payment. I don't want credit, I'm deleting my account because of their continues information leaks of my personal data to the dark web. They have failed to protect my information.

    • Paul K

      Date: 04/01/2025

      I have bought a number of things on Groupon and for the first time, I wanted to return a belt I purchased which was extremely large.The ad said it fit a 36" to 40" waist and it turned out to be 49" long. I could not reach anyone by phone so i sent an email and received a reply that someone would respond within 48 hours. Its been over a week and I have received no replies. My advice is not to buy anything that may need to be returned.

    Groupon, Inc. is NOT a BBB Accredited Business.

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