Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 223 locations, listed below.

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  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred It, Inc.

  5551 Parkwest Dr Ste 155 Bessemer, AL 35022-5900

• 

  Shred-It

  5159 Commercial Cir Ste A Concord, CA 94520

• 

  Shred It

  3200 S 166th St New Berlin, WI 53151

• 

  Shred-It

  1707 E. 58th Ave. Denver, CO 80216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using Shred-it for a few years now and I went to cancel our service approximately 2.5 weeks ago. I was given a reference number ******** and was told someone will call within 10 business days. After this call, our card was charged. I called again approximately two weeks after the initial call as no one called me. The reference number for the second call was ********. That *** said someone would call. That was 3 days ago and still no call. That *** put our service on hold. I don't want a service hold, I want to cancel service. This company offers no way to cancel service. Horrible company.

  

  Business Response

  Date: 02/14/2025

  We have reached out to Mr. ******* and have resolved his complaint.  Mr. ******************** style="font-size: 0.875rem;"> issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 02/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Shred It in November of 2024 and agreed to have them come to my office to dispose of 280 small boxes and 32 large boxes. I signed an agreement that set the charges for the small boxes at $14 per small box for the larger boxes at $16.88 a box. The calculations were made, and I agreed to those terms. Once the work was completed I was sent an invoice with undisclosed and hidden fees nearly $1500 more than what the agreement called for. No one could have anticipated these excess charges, which were nearly 33% more than what the agreement set out, since the excess charges were never discussed nor were they laid out in the four corners of the agreement. This is an unfair business practice which anyone contemplating contracting with Shred It should be aware of and on guard for, if they tempt fate and do business with them.

  

  Business Response

  Date: 02/03/2025

  We have reached out to Mr. ***** and have resolved his complaint. Mr. ****** issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a veterinary clinic in *******, ** since 2021. I continued to use Stericycle, a sharps/waste management pick up service, that the previous owner used. $29.42 was taken out of my business checking account automatically each month. They would pick up our sharps containers 3 - 4 times a year. In spring 2024, I realized they had not picked up in over 1 year. When I called, they said my account was showing inactive, even though still taking money out monthly. They said they had recently had ownership changes, likely the error on their part, and would reactivate my account and I would get a call from an account specialist. No call, no service. I canceled my service via multiple calls, emails to the company in May 2024. I had my checking account info removed so no further payments could be taken out. I have continued to get bills in the mail, emailed, and now letters from a "pre-collections agency" saying late on payments, etc. I have multiple full sharps containers since no pick up in nearly 2 years now, yet they continued taking my money out automatically. There is clearly a language barrier each time I have called in since May. I am told they will have someone call me and they will get it handled. Then no call, and I keep getting more bills, late notices, etc. While I should get my money refunded for the year plus of payments I made, despite getting no service, I simply want them to stop harassing me and make the balance due zero. I have an online veterinary forum across the country, and all providers are having this same issue. Some even having to go to court to get them to stop the harassment. I have notes of all phone calls and have saved all emails they sent, as well as mine to them. Please just let me know what documentation you would like. Thank you.  

  

  Business Response

  Date: 02/04/2025

  We have been in constant contact with the customer and are pending resolution. 

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Dr. ******** ******

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've had Shred-It for years. Used to able to talk to a local person. I received an invoice in September 2024 that had charges on it from 7/10 & 7/23 at $6.17 each. I called to find out what these charges were. I was told by **** that they were duplicate charges and was given a credit# and told to deduct it from the invoice. In November 2024 I received an invoice for an overdue amount of $12.34. I emailed collections with no response on 11/5/24. I called again on 11/18/24 and spoke to *****, I was given a reference# and told it would be sent to a supervisor. I emailed collections again on 12/4/24 with no response. I emailed a customer service *** I had contact with when setting up another account on 12/31/24 with no response. I emailed the sales *** that signed my contracts and it was rejected by Stericycle. I called again on 1/7/25 and was told that the charges were legitimate and they needed to paid. They would not give me a credit for the charges or remove them from the account. We have two other accounts with Shred-it and when the contracts come due we will be cancelling all service with them. Their customer service is non existent. All over $12.34. If they would have explained to me the first time I called that these were charges that were missed on the prior invoices from July I would have researched it and paid them.I was told to deduct the charges, then the emails and mail started about past due charges. Very unsatisfied with the whole process and the time spent on the matter. We continue to get service because if I cancel the contract I would still have to pay until it expires. All I asked was for the charges to be credited on my next invoice as a courtesy for all my time and aggravation.  

  

  Business Response

  Date: 01/13/2025

  We have reached out to Ms. **** and have resolved his complaint. Ms. ****** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an account a year ago to get my sharps containers picked up. This company has never ever gotten anything right from day one. They have done one pick up and have tried to come on Mondays WHEN WE ARE CLOSED. I've called this company and emailed probably 20 times and these people do not care and they keep charging me for services that have not been received.I truly think this is the worst company I have ever dealt with and I want every dime I paid them for the service I have not received.

  

  Business Response

  Date: 01/07/2025

  We have reached out to Ms. ****** and have resolved her complaint.  Ms. ******** issue has been escalated to leadership to review process and coach the team.

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Shred-It service for our business in May of 2024. Bins were not delivered as promised, after many calls the wrong bins were delivered. They were later ***laced with the correct bins following many more calls. Our billing has been incorrect from the start and continues to be incorrect. We have canceled service and our bins have been removed, my understanding is that you now show she service as being canceled as of 11/7/2024.. Our bills continue to be incorrect and do not reflect the agreed $65 per month for the service. I have called and emailed your customer service, our sales *** and your "retention" department and billing issues remain. The icing on the cake is a $50 fee for bin removal, when in fact Shred-It has failed to deliver on the service. Please confirm in writing that 1. Our service has been canceled. 2. That our invoice has been adjusted to reflect the $65 per month contracted rate for the service during the period in which we had the CORRECT bins. and 3. Credit the bin removal fee. Frankly given the horrific experience we endured you should credit the entirety of our invoice given the hours we have wasted with your dysfunctional company.  

  

  Business Response

  Date: 12/12/2024

  We have reached out to Mr. ******* and have resolved his complaint. Mr. ******** issue has been escalated to leadership to review process and coach the team.

  

  Business Response

  Date: 12/26/2024

  We are still working to resolve this with the customer.  

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:12/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have contacted Stericycle, **** numerous times regarding their subsidiary company, Shred-It, which provides secure shredding services which is included on our monthly Stericycle invoices.There are several pending issues including:1. Unable to get them to stop billing our old account upon them establishing a new consolidated account for all our locations, so now we are being double billed for services.2. Unable to get them to schedule Shred-It (secure paper waste) pickup of one of our site locations that we are being billed for but have not been provided the service for many months.3. There is always mass confusion with the customer service support in regards to our account since they provide both our e-waste pick (provided through Stericycle) and secure paper shredding service through their subsidiary company, "Shred It". 4. We are not permitted to speak to a supervisor/manager in order to get our issues resolved.5. **************** support cannot provide any timeline on when our pending tickets will be handled by Shred-It and we have now submitted 3 tickets, so it's been going on a month.If we were not bound by the attached contract, we would have stopped using this vendor due to all the above issues.

  

  Business Response

  Date: 12/26/2024

  We are still working to resolve this with the customer.

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Steri cycle and Shred it in the past. I have cancelled service at 2 locations. I purchased my own shredder and because of my experience cancelling the shredder service, I have cancelled service with Stericycle. They came out last to my place of business May 2024. I keep getting invoices for work not being performed. I called last year and last paid September 2023. I have tried calling the company several times and after may phone trees and selections (wasting my time) I get hung up on. I would like my bill to be written off by Stericycle and Shred it. I do not wish to do business with them. I want the invoices to stop. They showed up at my office in ******* abut 2 weeks ago and I cancelled and haven't paid in over a year.

  

  Business Response

  Date: 12/16/2024

  We have worked with Mr. ***** and resolved his complaint. 

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about November 4, 2024 I was looking for a paper shredding company, as the one I had used previously is now closed. I came across Shred It - Stericycle, and received a quote. It was a much better price than taking 19 banker boxes to Staples, and Shred It - Stericycle said they would bring a truck to my location. I did not recognize the phone number that initially called, but I did check the voicemail right away and returned the call to my sales **** *****. I was thrilled when he said I could get this done for $7 per box. He also emailed me that it could be done ASAP, which is what I was looking for. I received a quote, and it said there was a $175 minimum, but I was still ok with that. After I agreed to hire the company, I was only able to speak with ***** or get an email one other time, as I could never reach him again, although I left multiple voicemails and emails. I called the Shred It - Stericycle company multiple times, and was finally able to get the shredding service scheduled. The truck came in a timely manner on the scheduled day, and I had no other issues. That is, until I received my invoice today - November 18, 2024. The invoice I received was $328.97. I was shocked, as I was expecting something very close to the $175 originally quoted. I called Shred It - Stericycle again this morning and was told they would try and get in touch with my sales **** but I told them I needed this escalated right away and, after the terrible customer service I had received for multiple calls, I would contact the BBB if it was not dealt with today. I was put on hold, then the call was disconnected. I truly hope they did not hang up on me.

  

  Business Response

  Date: 11/22/2024

  We have continued worked with Dr. **** and have resolved this complaint. 

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company bills you for services not performed and then lies about when they have provided services I cancelled my service with them after five years. Then received a call from their rep ***** ***** with Shred-it stating that my contract auto renewed in April 2024 for another five years. This is not something I did voluntarily. I read 335 complaints that had similar situations. How did the BBB give them an A+ rating!?

  

  Business Response

  Date: 11/22/2024

  We have continued worked with Arash Shirvanian and have resolved this complaint.