Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shred-It, a Stericycle Company has 132 locations, listed below.

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  Shred-It, a Stericycle Company

  2355 Waukegan Rd Bannockburn, IL 60015-1586

  
• 

  Shred-It, a Stericycle Company

  3811 Rose St Schiller Park, IL 60176-2121

  
• 

  Shred It USA - Mobile

  4476 Laughlin Dr S Mobile, AL 36693-5659

• 

  Shred It, Inc.

  5551 Parkwest Dr Ste 155 Bessemer, AL 35022-5900

• 

  Shred-It, a Stericycle Company

  6309 Da Lisa Rd Milton, FL 32583-7639

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about November 4, 2024 I was looking for a paper shredding company, as the one I had used previously is now closed. I came across Shred It - Stericycle, and received a quote. It was a much better price than taking 19 banker boxes to Staples, and Shred It - Stericycle said they would bring a truck to my location. I did not recognize the phone number that initially called, but I did check the voicemail right away and returned the call to my sales **** *****. I was thrilled when he said I could get this done for $7 per box. He also emailed me that it could be done ASAP, which is what I was looking for. I received a quote, and it said there was a $175 minimum, but I was still ok with that. After I agreed to hire the company, I was only able to speak with ***** or get an email one other time, as I could never reach him again, although I left multiple voicemails and emails. I called the Shred It - Stericycle company multiple times, and was finally able to get the shredding service scheduled. The truck came in a timely manner on the scheduled day, and I had no other issues. That is, until I received my invoice today - November 18, 2024. The invoice I received was $328.97. I was shocked, as I was expecting something very close to the $175 originally quoted. I called Shred It - Stericycle again this morning and was told they would try and get in touch with my sales **** but I told them I needed this escalated right away and, after the terrible customer service I had received for multiple calls, I would contact the BBB if it was not dealt with today. I was put on hold, then the call was disconnected. I truly hope they did not hang up on me.

  

  Business Response

  Date: 11/22/2024

  We have continued worked with Dr. **** and have resolved this complaint. 

  Customer Answer

  Date: 11/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company bills you for services not performed and then lies about when they have provided services I cancelled my service with them after five years. Then received a call from their rep ***** ***** with Shred-it stating that my contract auto renewed in April 2024 for another five years. This is not something I did voluntarily. I read 335 complaints that had similar situations. How did the BBB give them an A+ rating!?

  

  Business Response

  Date: 11/22/2024

  We have continued worked with Arash Shirvanian and have resolved this complaint. 

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in August of 2024 to set up Shredding and medical waste disposal for a new nursing home, I asked the *** for the smallest amount of pick up options available. We didn't open till October but needed to have a contract in place to open, Docusign was sent and I signed it. when I received my first bill in October I immediately called and asked for an explanation they said I signed up for online **** safety training per the upload the contract looks like medical waste pick up but it was not, apparently, it is for 13 months of online training. Which I do not need for my business, nor did I want it, I asked them to please fix this and just pick up my medical waste, they said they were not able to manage accounts and to call and email my account manager. I did. Oct 12th, no response. someone else emails me tells me he will try to get osha training removed and sends me new contract for 13 pickups, I asked for 2 pickups and now he won't email me back or return my calls either. Have not paid my bill yet because I have only been charged for services I didn't ask for or used.

  

  Business Response

  Date: 11/27/2024

  This is a duplicate complaint and was already resolved. Customer confirmed resolution with our team. 

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into an agreement for shredding services. When I realized that we were eligible for Omnia pricing, which was significantly less expensive, I requested that we be moved to that pricing platform. After several months of negligence on the vendors part, we still were being charged for the higher price service. When it was finally moved to the correct pricing, I requested that they bill us accordingly back to the date of my first request for Omnia pricing. While some small adjustments were made, under the Omnia pricing agreement, we would have only been billed per pick up every 8 weeks. Instead we had 4 monthly invoices despite only having two pick **** I requested that they adjust the bills again and was told this would not happen. After having no response to my last email at all, including confirmation that our account had been removed from collections, which happened during the time I was trying to work with them to adjust the invoices and agreement.

  

  Business Response

  Date: 11/13/2024

  We have worked with Ms. ******* and have resolved the complaint. The issue has been escalated to leadership to review the process and coach the team.

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancellation of service as of 10/31 requested several times starting 10/6/24 due to firm closure. Company confirmed cancellation request via email, states they will call, have never followed through aside from emails stating the matter is completed. During the last phone conversation (initiated by me) they said the service would be cancelled and bin would be removed 11/8 and not replaced. Bin was replaced, company has not contacted us again as promised (within 2 working days, last call to them was 11/1/24). We have sent an email letting them know that we will pay no invoices beyond the 11/8/24 service date and would like the bin removed immediately.

  

  Business Response

  Date: 11/25/2024

  We?have been in contact with the customer and are continuing to work towards the final resolution. 

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shred-It contacts me every other year or so for shredding services. I was contacted by ***** ******* and agreed for a pick up of files to be shredded. While I was on vacation in August 2024, Shred-It dropped of 10 extra-large totes to the *********. Had I been in the office I would have refused them. When I returned I emailed ***** ******* and in his email he assured me that the Town would be charged only for the amount shredded. Nothing was ever picked up by Shred-It, other than 8 of the extra large totes I asked them to get - which were empty. No Shredding. Now, they have sent this to collections, I am getting phone calls and emails from them. I am extremely disappointed in Shred-it and will now have to find a different vendor to complete this service for the Town.

  

  Business Response

  Date: 11/18/2024

  We have reached out to the customer, **** ****, and have resolved her complaint. Ms. ***** issue has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I manage a medical office and we use Stericycle/Shred it for our secure document destruction, we have used them for two decades. We started receiving past due/collection notices in 07/2024 and have provided proof of payment of the outstanding invoice. I have received in writing that my account is not past due, and to disregard any collection attempts. I have now NOT had services since September, and my pleads for an explanation continue to go unanswered. In the most recent communication, they claim to have received my ACH for payment in December of 2023, but in Sept *************************************************************** to repay the invoice. I do NOT have a **** card associated to my account, why would they issue a refund when i was receiving collection notices. I have sent no less than 3 dozen emails and have called daily and continue to not receive reasonable explanation or resolution.

  

  Business Response

  Date: 11/13/2024

  We have worked with Ms. ****** and have resolved the complaint. The issue has been escalated to leadership to review the process and coach the team.

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I am pleased to read that my case has been escalated to their leadership team, as I begged for help/resolution for months and ***** was responding or able to help. I do hope that customers do not have payments randomly refunded to other accounts and their accounts sent to collections with suspended services from paid invoices from the previous calendar year. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Termination of account requested; It has been over a month and the account is still active; None of the managers call me back as requested; They are always in a meeting and never follow up; No Money is owed; We need their equipment picked up;

  

  Business Response

  Date: 11/11/2024

  We have reached out to Mr. ****** and have resolved his complaint.  Mr. ******************* has been escalated to leadership to review process and coach the team.

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The representative reached out to me and apologized for the delay. They credited the account and resolved the issue as requested. Thank you to Shred-it for the quick resolution. 

  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24, 2024 I sent a website inquiry to request a one-time purge of documents. I was made a clear and concise request to be scheduled 3wks because I needed additional time to look through papers as I was recovering from surgery. ****** Tocar assured me the date and time for service wouldn't be an issue. Operations/scheduling was going to call me to confirm the date and time that was best for me. On October 3rd I received a call from a local driver, who showed up at my home without my prior consent/knowledge. I explained wasn't aware he was coming and wasn't prepared for the collection of documents to be shredded. I immediately called ****** *****, requested to speak with a supervisor to resolve this lack of communication. After waiting more than a week and still no call, I sent ****** an email October 5th requesting cancelation of the contract effective immediately. Several days later another email is sent to me with a service date of October 7th. Again, I called customer service, requested to speak with a supervisor and cancelation of contract and service. I was told the contract was canceled and confirmation would be emailed to me. However, I received a bill for ****** for services not rendered. I was given docket #******** as proof my request for bill modification was entered. I do not trust this company and would like assistance to resolve this matter.

  

  Business Response

  Date: 11/08/2024

  We have been in contact with Ms. ************** and have resolved her complaint.

  Customer Answer

  Date: 11/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********-*****

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stericycle recently shut down our service because they said we had not paid our bill. I tried to communicate with the email on our billing statements they kept sending and they would never reply. When I called to tell them I have been sending them proof of our ACH wires, they finally saw that they had been misapplying payments on our accounts, but still took a few days to turn our service back on. Now we are having another issue where they are saying our accounts are not being paid. As you can see on the attachment I sent, we actually have $9K credit on our account because their billing department is so inept that they are constantly misapplying payments. Why are they holding all of this money and shutting off our accounts? I want a refund of this $9K overpayment.

  

  Business Response

  Date: 11/06/2024

  We have reached out to Ms. ******* and have resolved her complaint. Our technical team is assisting with making updates needed.