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Business Profile

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Shred-It, a Stericycle Company

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shred-It, a Stericycle Company has 132 locations, listed below.

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    Customer Complaints Summary

    • 335 total complaints in the last 3 years.
    • 85 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I work from home and have a small business- OMNI MANAGED Care. On October 19, 2021, I contacted Shred-it to have boxes of records destroyed. I signed the agreement to have work done but no one ever contacted me for pick up. I have enclosed the agreement I signed and the email to the company. I am receiving a **** for services that Shred-it never provided nor did they contact me to set up. I emailed them in November...also included...to see if they were coming to pick records up but never heard from them. Now I am receiving a **** for $233. I contacted them but they will not remove this amount from my account. I am not paying for something they did not do. The customer # is **********. The **** is enclosed as well. I spoke with and agent and a supervisor today about this. I have used this service previously and was satisfied with their service. I know that I have signed for pick up when they have been here before, so I am not sure how they are billing for something they haven't done.

      Business Response

      Date: 05/16/2022

      We have reached out to ******************** and have resolved her complaint.  ************************ issues have been escalated to leadership to review process and coach the team.

      Customer Answer

      Date: 05/16/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We originally requested a cancellation from Stericycle **** of services and to have our containers removed in December, 2021. We have since made numerous attempts to reach the corporation and have products removed but continue to get billed and nobody shows up to remove the containers. We are in the process of moving and have been dealing with this for several months now without being assisted.Our customer accounts are as follows *********************

      Business Response

      Date: 05/12/2022

      We have reached out to **************** and have resolved her complaint.  ******************** issues have been escalated to leadership to review process and coach the team.

    Shred-It, a Stericycle Company is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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