Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous work of employment received an email asking for verification of employment. It had asked to verify if I worked there and it listed the last 4 digits of my ssn! The email it was sent to is a general email so now multiple employees know the last 4 digits of my SSN!I dont think this is right. If they have a social security number then I am sure they probably have an address. I will seek legal action for having my social security number exposed to other people.

  Business Response

  Date: 06/28/2024

  Hello *****, 
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 6/28/24.RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  You can request the name and contact information of the company that has asked us to verify employment by one of the following.Please provide this reference number: 313751759
   
  1. Email ************************************** 
  2. Call ********************* 
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group ************* Team 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are calling my work asking for employment verification. No idea why tried to call them back with the number and extension they left with the front desk. The person that called said their name was *** the voicemail sounded of India accent and name was *******. I called my lender for a new vehicle I bought and they said they didnt hire anybody to verify anything. So have no clue who they are or what they want but they need to leave me and the place I work alone!

  Business Response

  Date: 06/28/2024

  Hello ****************, 
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 6/28/2024.RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  You can request the name and contact information of the company that has asked us to verify employment by one of the following.Please provide this reference number: 312774173
   
  1. Email ************************************** 
  2. Call ********************* 
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group ************* Team 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* (speaks with a strong Indian accent) a representative of the RNN Group called my former employer asking to verify the last four digits of my SS #. My previous employer contacted me and provided the following info. **** (if that was his name) left a contact number ********************* when I tried calling that number, call would not go through it says, "Invalid Destination" I call from anther number it said "My IP address reach a Security Breach" call would not go through. This is a scam. RNN Group if this is YOU or your info got breach "DO SOMETHING ABOUT IT!" If this continues I will file SUIT against you.

  Business Response

  Date: 05/22/2024

  Hello ********************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 5/21/2024 and your emails to RNN Group on 5/20/2024.
  
  RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 313151186
  
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified that RNN Group is attempting to gather information about me from various sources and I have never been contacted about them sharing my information or who they even are. They have called not just once but numerous times and it is getting to the point of harrassment. If it continues then I will be seeking further action of filing a legal complaint of harrassment against this business.

  Business Response

  Date: 05/22/2024

  Hello **************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 5/21/2024. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 313400137
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep contacting my work when I have asked them why they keep contacting my work and if it associated with an account or another company trying to get the information to provide me with that information and they never respond to emails about it.

  Business Response

  Date: 05/08/2024

  Hello ************************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 5/7/2024. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.

  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 312985112
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 04/10/24 Faxing my social security number Not releasing who the verification is being used for

  Business Response

  Date: 04/12/2024

  Hello ************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 4/10/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 312505885
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

  Customer Answer

  Date: 04/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The RNN Group is harassing my employer and also sending personal sensitive information including social security number by fax to a shared company fax machine. They also called and gave out my social security number to another employee that isn't even management.

  Business Response

  Date: 04/09/2024

  Hello Ms. ************************************** wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 4/9/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 312340472
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received an email and so did my job about a verification for employment and I'm confused as most of the people are under the bbb page for this sketchy company there is no info or company facts or who there tied to when they are googled on my end only people coming here to confirm my suspicions people are getting the run around and a bunch of filler words on who and what these people are even the company seems to not know I reached out to the company number and will be following up with an email i don't know what kind of scam you guys are running but I DO NOT CONSENT TO A VERIFICATION FOR EMPLOYMENT through your scam company what kind of sense does that make to reach out to my employer on the behalf of no one to see If I'm employed who are you who sent you what company wants to know this all people seem to get is the run around about what's going on and a bunch of vague answers I will be calling and I will retain a lawyer and a team of specialist to track you guys down to the source of this scam its not right its disgusting and wrong leave people alone you will probably reply with another vague response but I don't wanna hear it " I DO NOT CONSENT TO MY INFORMATION BEING RELEASED TO THIS GROUP OR A VERIFICATION TO THIS UNKNOWN COMPANY IN *******

  Business Response

  Date: 04/03/2024

  Hello ************************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 4/2/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 312559370
  
  1. Email **************************************
  2. Call ******************** or 113
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My job received an email today regarding An employment verification no information was provided as to who or why an employment verification was requested. Confidential information was also sent via an email address. This company seems very sketchy.

  Business Response

  Date: 03/12/2024

  Hello **********************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 3/11/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  We have received the inquiry sent to us directly on 3/11/24 and have responded to your request for additional information. If you have any more questions, please contact us at **************************************.

  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.

• Initial Complaint

  Date:03/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/1/24 ************ sent out an email to my job for verification which had my social and other personal information. This email was sent to everyone in the office building and I did not consent to this.

  Business Response

  Date: 03/05/2024

  Hello **************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 3/1/24. For your information, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 312004960
  
  1. Email **************************************
  2. Call ********************
  
  Thank you for your time.
  
  Respectfully,
  RNN Group ************* Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission; they are the law. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.