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RNN Group, Inc
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 108 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RNN is contacting my employer asking from employment verification. This is neither authorized or wanted!

    Business Response

    Date: 05/24/2022

    Hello ******************,

    RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 5/20/22. So you are aware, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN uses is sourced from compliant and legal data providers with permissible purpose, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.

    You can request the name and contact information of the company that has asked us to verify employment by one of the following:

    1. Email **************************************
    2. Call *********************

    Thank you for your time.

    Respectfully,
    RNN Group ************* Team

  • Initial Complaint

    Date:05/16/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/09/2022 05/16/2022 RNN GROUP calling and emailing a Company asking employment information without my authorization. This is a breach of my Privacy Please cease and desist or I will be contacting my attorney.

    Business Response

    Date: 05/17/2022

    Hello **********************,

    RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 5/16/22. So you are aware, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN uses is sourced from compliant and legal data providers with permissible purpose, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.

    You can request the name and contact information of the company that has asked us to verify employment by one of the following:

    1. Email **************************************
    2. Call *********************

    Thank you for your time.

    Respectfully,
    RNN Group ************* Team

  • Initial Complaint

    Date:05/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RNN group has contacted my employer trying to verify false information. You have violated my rights. Please remove my employer number and address from your files or you will be hearing my my lawyer. In accordance with the Fair Credit Reporting act. Your company has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C.Nor do I know who they are, what they are looking for. From everything I have read it is a scam. Remove my information from your files and remove my employers information from your files.

    Business Response

    Date: 05/17/2022

    Hello **************,

    RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 5/12/22. So you are aware, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN uses is sourced from compliant and legal data providers with permissible purpose, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.

    You can request the name and contact information of the company that has asked us to verify employment by one of the following:

    1. Email **************************************
    2. Call *********************

    Thank you for your time.

    Respectfully,
    RNN Group ************* Team

  • Initial Complaint

    Date:05/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RNN group has begun contacting an employer requesting employment verification and I did not give them or anyone permission to contact my employer or anyone else that I have an association with. I would like them to remove my name from their database permanently. Thank you

    Business Response

    Date: 05/11/2022

    Hello ************,

    RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 5/10/22. So you are aware, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN uses is sourced from compliant and legal data providers with permissible purpose, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.

    You can request the name and contact information of the company that has asked us to verify employment by one of the following:

    1. Email **************************************
    2. Call *********************

    Thank you for your time.

    Respectfully,
    RNN Group ************* Team

  • Initial Complaint

    Date:05/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The RNN group keeps calling my office for employment verification. I did not authorize this and they cannot provide any information on who is requesting this information. They are wasting staff's time with phone calls. I believe this is potential fraud.

    Business Response

    Date: 05/11/2022

    Hello ******************,

    RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 5/10/22. So you are aware, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN uses is sourced from compliant and legal data providers with permissible purpose, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.

    You can request the name and contact information of the company that has asked us to verify employment by one of the following:

    1. Email **************************************
    2. Call *********************

    Thank you for your time.

    Respectfully,
    RNN Group ************* Team

  • Initial Complaint

    Date:05/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is reaching out to my employer for a employment verification. I have not authorized a employment verification, and do not appreciate one being sent in on me. They need to cease contact with my company immediately.

    Business Response

    Date: 05/11/2022

    Hello ************,

    RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 5/10/22. So you are aware, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN uses is sourced from compliant and legal data providers with permissible purpose, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.

    Thank you for your time.

    Respectfully,
    RNN Group ************* Team

    Customer Answer

    Date: 05/11/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:05/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RNN Group is harassing my employer with phone calls and faxes requesting employment verification. I did not authorize this and I want this to cease immediately or I will contact my attorney and file civil charges.

    Business Response

    Date: 05/10/2022

    Hello **********************,

    RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 5/10/22. So you are aware, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN uses is sourced from compliant and legal data providers with permissible purpose, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.

    You can request the name and contact information of the company that has asked us to verify employment by one of the following:

    1. Email **************************************
    2. Call *********************

    Thank you for your time.

    Respectfully,
    RNN Group ************* Team

  • Initial Complaint

    Date:05/09/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RNN Group has repeatedly called my employer, emailed, and faxed and is asking for personal private information and refuses to disclose why they are asking this information. They will not tell me the third party or reason they are attempting to contact me or my employer and keep asking more and more information without reasons why.

    Business Response

    Date: 05/10/2022

    Hello ****************,

    RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on 5/9/22. So you are aware, RNN Group provides employment verification services for companies that we have contracted with. The data that RNN uses is sourced from compliant and legal data providers with permissible purpose, and these sources only obtain data that was reported by the consumer. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that yourself,along with past, present, or future employers will not be contacted by RNN Group again, and your record has been closed in our system.

    You can request the name and contact information of the company that has asked us to verify employment by one of the following:

    1. Email **************************************
    2. Call *********************

    Thank you for your time.

    Respectfully,
    RNN Group ************* Team

RNN Group, Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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