Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keeps calling our office to verify employment - which we do not do over the phone - I give them our email address and they NEVER email us anything. Caller wanted to fax us something. We do not have a fax machine and I'm not taking to time to figure out how our fax-to-email program works because WE DO NOT USE FAX. They need to stop calling us. We will verify employment through email only.

  Business Response

  Date: 04/09/2025

  Hello **************** (business),
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on April *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  *** has reviewed their calls and we are sorry for the second call made. We have talked with the representative that when you stated you only verified employment through email that a second call should not have been made. I have updated our system to make sure that we do not call you again. I do apologize for the inconvenience.
  
  If there is another number we are also calling, please let us know and we would be happy to remove that number as well.
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just recieved a call from them at my job. Inquiring about an employment verification, which was suspicious so my manager didnt give out any of my information, thank goodness! I havent initiated ANYTHING that would prompt this, and I feel like calling up random peoples places of employment and asking for their sensitive information is against the law somehow. I cant wait to get harassed by them again and again as others have mentioned.

  Business Response

  Date: 03/26/2025

  Hello ******* ******, 
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on March  20, 2025.
  
  RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy.
  
  ******* ****** can request the name and contact information of the company that has asked us to verify employment by doing one of the following. Please provide this reference number: 319846199
   
  1. Email **************************************************************** 
  2. Call ********************* 
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  Date:01/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive multiple calls each week from *** to verify employment. They do not have authorizations from the individuals they are trying to verify employment with. We have informed *** multiple times that we cannot provide the info to them without a signed authorization and to remove us from their call lists. They continue to call. I have contacted a Supervisor (*******) and she ensured me we would get no more calls. Lo and behold, this morning I got yet another call looking for verification with no authorization. I am tired of being harassed when I have asked nicely multiple times!

  Business Response

  Date: 01/15/2025

  Hello ********* *******, 
  We sincerely apologize for any inconvenience this situation may have caused. RNN Group is a third-party employment verification company that works on behalf of our clients to ensure the accurate and up to date employment.
  The data we utilize is sourced from compliant and legally authorized providers, who collect information reported by individuals with a permissible purpose*. Our outreach to businesses is solely for the purpose of confirming employment status. Please be assured that we do not request salary or wage information, and we are committed to protecting everyones privacy throughout this process.
  Thank you for allowing us time to investigate your complaint.  Our company is a nation-wide company that handles thousands of verifications a day. During our investigation we found that we had multiple clients that were looking to confirm multiple employees of yours.
  Our supervisor ****** did initially shut down the account that asked for no more calls and noted what was needed.

  When we received this voicemail from you on January 10th Hi! This is ********* ******* with medical solutions. I was just calling you back because I've spoken with you a couple of weeks ago. And supposedly you were a supervisor who was going to take care of Rnn. Contacting our company over and over again. I do not have a resolution to this. I just got another voicemail this morning from your company. The account number that they gave us was 3, 1, 7, 7, 2, 3. I'm sorry. *********** is what she gave us, or I guess **** ***** gave us when they left us a voicemail asking us to return their call. I'm not returning ******* call. I'm returning it to you because you informed me that you were going to have Rnn. Take us off of all their calling lists. Because, 1st of all, you guys never have an authorization which we have to have to release information. Secondly, all of our verifications go through a 3rd party which is verified today. So we've told you guys this. And you guys refuse to listen to this. We are at the point of harassment. I will be turning your company in if you do not get this taken ,it was immediately forwarded by ****** to Compliance at 11:51am eastern time.

  Compliance did investigate and found the phone number that was called was due to multiple employment verification requests for different people by different clients. Compliance did make the decision to block all further numbers attempts at the number by adding your number to our Global Do Not Call. This was confirmed by our IT at 12:35pm on January 10th. No further calls have been sent out since we received your voicemail.

  
  If there is anything more we can do to assist, please reach out below.The FastSupport email goes straight to the Director of Regulatory Compliance and the phone number goes to our floor manager.  
   
  1. Email **************************************************************** 
  2. Call ********************* 
  Thank you for the opportunity to explain our business approach. 
  Respectfully,  
  RNN Group Compliance 

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22793584
  
  I am rejecting this response because:  I actually received another call this morning from *** asking for a verification of employment.  I also received a voicemail yesterday 01/14/2025 and forwarded it to *********************************** which was the email provided to me by ******* in your company (x7627) to show that these phone calls are still being received, so if the system was updated on the date that you state it was updated, why am I still receiving phone calls?
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 01/15/2025

  Good Afternoon.

  Can you confirm the number that was called. The number that was blocked was ************. This is the number on the account for ********* from the voicemail and the number that was dialed on the 10th. If there is any other number, I can block it immediately. I have confirmed through IT that the last time ************ was dialed was on the 10th. You can respond back here or email the Director of Regulatory Compliance *********************************** the phone numbers you want blocked. I am sorry for the inconvenience.

   

   

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22793584
  
  I am rejecting this response because:  Our main number when you ****** Medical Solutions is ************** so I have no idea what number that is that you blocked.  We have multiple numbers for our company (local and toll free) as we service Aureus Medical, Host Healthcare, World Wide Health, and Matchwell.  I have no way of figuring out what all numbers your company calls in on without paying our IT department to dig into your company name/phone number and see if they can determine which all phone lines the calls are ringing in on.  Rather than blocking a single number, any time someone states they are trying to verify information for our company, the information that should pop up on your screen for your customer service agents is DO NOT CALL.  It is not our responsibility as a company to provide you information to get you to stop harassing us.
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 01/23/2025

  We appreciate ********* ******** feedback and want to take this opportunity to address her concerns thoroughly.
  After reviewing her response, we conducted additional research into the company she represents to ensure we are identifying the phone numbers we may have contacted. We have located three additional numbers associated with the company names that ********* ******* provided and have added them to our Do Not Call Database to prevent future calls. 
  Our calls are made as part of employment verifications conducted on behalf of our government, insurance, or other client organizations.. While we understand ********* ******** request to cease verification calls, we must clarify that we cannot control instances where her employees apply or have business with one of our clients, which may necessitate verification of the information.
  To address her concerns further, we have informed our clients that her company requires a signed release to verify employment.
  Should ********* ******* wish to discuss this matter further, have any other phone or business she wishes us to issue a stop call too, we encourage her to contact our Director of Regulatory Compliance at *************************************************************.
  Thank you for your understanding and cooperation as we strive to resolve this matter.

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will contact the Director of Regulatory Compliance for further discussion as I received another call again today.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNN Group called my Wifes employer to verify my employment and then called right back to verify my employment. I have not worked for her employer. Neither of us applied for loans or any made any other submissions that would require a VOE. I was not informed that anyone would be doing a VOE and it is concerning that RNN Group has not reached out to us personally, nor did they disclose what company contracted them to handle this matter. It is very discerning that a company is seeking information about us and we have not been informed of this.

  Business Response

  Date: 01/10/2025

  Hello **** **********, 
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on January  06, 2025. *** did receive a duplicate complaint from BBB ID# ******** from your wife.
  
  RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. The reason for the call to ****** ********** employer for her husband **** was that the information that was provided to us was that **** worked there. We have updated our records and have not called back.
  
  **** ********** can request the name and contact information of the company that has asked us to verify employment by doing one of the following. Please provide this reference number: 317271228
   
  1. Email **************************************************************** 
  2. Call ********************* 
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 
  

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNN Group called my employer to verify my employment and then called right back to verify my husbands employment. My husband has not worked for my employer. Neither of us applied for loans or any made any other submissions that would require a VOE. I was not informed that anyone would be doing a VOE and it is concerning that RNN Group has not reached out to us personally, nor did they disclose what company contracted them to handle this matter. It is very discerning that a company is seeking information about us and we have not been informed of this.

  Business Response

  Date: 01/10/2025

  Hello ****** **********, 
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on January 06, 2025. *** did receive a duplicate complaint from BBB ID# ******** from your husband.
  
  RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. The reason for the call to ****** ********** employer for her husband **** was that the information that was provided to us was that **** worked there. We have updated our records and have not called back.
  
  **** ********** can request the name and contact information of the company that has asked us to verify employment by doing one of the following. Please provide this reference number: 317271228
   
  1. Email **************************************************************** 
  2. Call ********************* 
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  Date:12/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A local business in my city has found a way to notify me that this business keeps calling their office and harassing them trying to verify my information and a few other people's information I have no knowledge of this place or what theyre calling about, but it needs to stop. Its harassment not only for the business thats involved but for me if people are trying to reach out to me to verify something and I have no idea what its about.

  Business Response

  Date: 12/24/2024

  Hello ***** ****, 

  RNN Group appreciates the opportunity to address your concerns and assist in resolving this matter regarding the communications received by the business on December 20, 2024.
  RNN Group is a provider of employment verification services, contracted by companies to verify employment status. The data we use for this purpose is sourced exclusively from compliant and legal data providers and is obtained under permissible purposes as defined by applicable laws. Importantly, this data is limited to information that was reported by the individual in question. Additionally, RNN Group does not request salary or wage information as part of our verification process, ensuring privacy and data protection.
  Upon reviewing our records, we found that RNN Group made one phone call to the business in question on December 20, 2024. This call was made to fulfill our clients request to verify employment for ***** ****. Based on our review, this was the only phone call made by RNN Group regarding this matter. We are not responsible for any additional or unrelated calls that may have been made to this business by other parties.
  To address your concern fully, we confirm that the business in question will not receive further communication from RNN Group regarding this matter. We take such concerns seriously and strive to ensure respectful and professional interactions with all parties involved.
  If there are additional questions or concerns, we would be happy to provide further clarification. Please do not hesitate to contact us directly.

  You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: 316480002 
   
  1. Email **************************************************************** 
  2. Call ********************* 
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 
  

  Customer Answer

  Date: 12/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

  I hope no more calls are made to that business 

• Initial Complaint

  Date:12/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, December 18, 2024, RNN Group initially contacted us via fax to verify employment. Shortly after, they called requesting the same information over the phone. My secretary explained our company policy will not allow us to verify over the phone and said I was in the middle of payroll and would address it as soon as possible.About 15 minutes later, they called again, requesting verification over the phone again. We reiterated that we do not provide verification by phone, and they hung up. Later that afternoon, I attempted to send the fax, but it failed despite multiple attempts.On Thursday morning, December 19, 2024, RNN Group called again. I explained the fax hadnt gone through and asked if they had another fax number. The representative insisted on verbal confirmation, which I declined, repeating our policy. She then abruptly hung up.

  Business Response

  Date: 12/24/2024

  Hello ****** ****, 
  We sincerely apologize for any inconvenience this situation may have caused. RNN Group is a third-party employment verification company that works on behalf of our clients to ensure the accurate and up to date.
  The data we utilize is sourced from compliant and legally authorized providers, who collect information ***orted by individuals with a permissible purpose*. Our outreach to businesses is solely for the purpose of confirming employment status. Please be assured that we do not request salary or wage information, and we are committed to protecting everyones privacy throughout this process.
  Thank you for allowing us time to investigate your complaint. We do apologize for the call on Thursday the 19th and let me personally apologize for the way the *** handled that call. That is not how *** ***s should conduct themselves. The persons manager was part of this review process,and that *** has been assigned further training pending disciplinary review. I have removed your direct number to your business and have updated our notes that you will only verify through fax. I have also made sure that only 1 fax will be sent. Again, I do apologize for your experience.
  If there is anything more we can do to assist, please reach out below.The FastSupport email goes straight to the Director of Regulatory Compliance and the phone number goes to our floor manager.  
   
  1. Email **************************************************************** 
  2. Call ********************* 
  Thank you for the opportunity to explain our business approach. 
  Respectfully,  
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer ***orting agency may furnish a consumer ***ort to any person or organization. Additionally, any court can order a credit ***ort as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask anybodys permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:10/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNN Group continually contacts our office posing as an employment verification/agent. They try to obtain personal information, regardless of how many times management has explained we do not give out that information over the phone. They cannot provide documentation verifying who they are. They have been asked repeatedly to stop harassing our office personnel but will call back within a few days of that request.

  Business Response

  Date: 10/15/2024

  Hello Abundant Life (business),
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on October *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  *** has reviewed their calls and can only find 3 outbound calls to the number ************ and one inbound call from that number. On the inbound call, you asked us to stop calling as you will not verify, and we did honor that request. Your number was blocked in our system they day you made that inbound call to us.
  
  If there is another number we are also calling, please let us know and we would be happy to remove that number as well.
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  Date:09/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the HR Manager of a business and have received 2 emails from ************************************************* requesting employment verification for 2 separate employees. The first red flag is these employment verifications always go to our accounting department which are then forwarded to me. I'm sure most reputable companies know accounting does not handle employment verifications. The most recent one was today. The employee name and SS# do not match and the phone number listed in the email does not allow you to talk to anyone, so this is obviously a scam. The phone number listed in the email is ************. When I called the number, it said to press 1 if you are an employer calling to verify employment. When I pressed 1, I get a message that says "we are sorry, an application error has occurred, goodbye". So fake and sad they try to get information about people from their employers. Whoever this is needs to be shut down

  Business Response

  Date: 10/03/2024

  Hello ****** ******,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on September *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  I have tried to recreate the issue with the phone number, but I was unable to get the same error you did.Please feel free to use extension 113, which will lead directly to the Floor Manager.
  
  We are sorry to hear that we have the wrong person. You did not identify your company or the person we were looking for, so we were unable to update our records. Please let us know below so we may update our records and cease our attempts.
  
   
  1. Email **************************************************************** 
  2. Call ********************* 
  
  
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23, 2024, RNN Group contacted my employer to verify my employment without reaching out to me first via mail or other means. I believe this matter could have been handled with more discretion. In accordance with policy, *** should have notified the individual directly regarding their contract or at least sent an email prior to involving the employer and sharing private information, such as details about who contracted them.

  Business Response

  Date: 09/27/2024

  Hello Mr. **** ***** El Iriqsousi,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on September *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  If your employees with to request the name and contact information of the company that has asked us to verify employment by one of the following.
  
   
  1. Email **************************************************************** 
  2. Call ********************* 
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose.