Reviews

Review Details

• Review fromSonia P

  Date: 07/06/2024

  1 star

  Sonia P

  Date: 07/06/2024

  Phrasly.AI is another AI scam company. I signed up for a free trial, they limited me to 3 tries and that wasn’t enough to try their service and see if I liked it. After that, you get a pop up message prompting you to up your free plan without telling you how much you will be charged. Normally, before paying anything or upping your plan, any company always tells you how much you will be charged. I was very surprised when as soon as I mistakenly clicked on yes (I thought i would get options on plans and rates) I got billed $131.88 to my bank account. I reached out to them, told them it was a mistake and that I didnt need this service. They denied any refund and any sort of help. It is another free trial scam and honestly there are sooo many better AI services. This one is just not it.

  Phrasly LLC

  Date: 07/07/2024

  Dear Sonia, Thank you for bringing this issue to our attention. We appreciate your feedback and take all customer concerns seriously. First, I want to assure you that Phrasly.AI is a legitimate company dedicated to providing high-quality AI services to our users. We offer a free trial to allow potential customers to experience our service before committing to a paid subscription, a common practice among software providers. Regarding your specific case, I am pleased to inform you that we have already issued a refund to your account earlier today, before this review was posted. Our team decided to provide this refund as a gesture of goodwill, even though documents were processed after your purchase. When you signed up for our free trial, we clearly outlined that you would be billed according to the plan you chose once the trial period ended. This information was displayed during the checkout process and is also detailed in our Terms of Service, which you agreed to during registration. Additionally, our pricing is transparently listed on our pricing page and at the point of initiating a free trial. We strive to provide the best possible experience for our users, and we are continuously working on improving our service and communication to ensure that our customers are fully informed about our pricing, plans, and policies. If you have any further questions or concerns, please don't hesitate to contact our customer support team. We are committed to addressing any issues and providing you with the best possible service. Best, Daniel

• Review fromDaniel W

  Date: 05/17/2024

  5 stars
  I made a mistake, subscribed by accident and lost 100 dollars. i was so scared and ashamed, i reached out to them and they answered very quickly and i was very satisfied with there service. definitely will be subscribing( when i make more money)

• Review fromGavin P

  Date: 05/13/2024

  1 star

  Gavin P

  Date: 05/13/2024

  Scam Company! They will take your money and not offer a refund even if contacted before 24 hours of the subscription has passed. Their customer service will belittle you and hit you with legal jargon to try and scare you off. They haven’t even been a company for more than a year and are ran by a bunch of boys living at mom’s house still. The service is subpar and does not live up to its promise. Beware of these guys it’s just a money grab.

  Phrasly LLC

  Date: 07/07/2024

  Hi Gavin, I am very sorry to hear you did not have a good experience with our business. I would like first to address that the email provided ([email protected]) has started a free trial as per our records, but no further charges have been made because you have canceled your subscription. The only charges I can see for this account are a $1.01 preauthorization that was made to your payment method to ensure it is valid. This has been refunded instantly by our systems, and there are no any more payments on our records from the email you have provided. If there is anything else you need, please let me know and I will make sure to make things right. Best Regards, Daniel Management @ Phrasly LLC

• Review fromJoseph P

  Date: 03/04/2024

  5 stars
  This product covers all the bases for both AI humanizing and general AI content generation. It's been a game changer with the copy we need to write on the regular basis and aloud me to increase productivity quite alot. Was using the free version just twice but then immediately saw the benefits and purchased a subscription right away. Great product!

• Review fromKK Y.

  Date: 02/28/2024

  1 star

  KK Y.

  Date: 02/28/2024

  Stay away from it. It’s totally a free trial scam! This AI rewriting website offered a one-day free trial. Upon logging in, I discovered that only three time service trials were available, which was not enough to full experience the whole performance. In an attempt to access more services, I used a different email account, but the system was unable to accommodate my needs the performance of their service sucks. After several unsuccessful attempts, I cancelled the free trial immediately. However, I later discovered that the refund had not been processed. When I contacted customer service, I was informed that because I had used one email account previously, I had forfeited the free trial for my IP address. This policy was not clearly stated on the website. They are using free trial as a lure to have you pay the annual fee but scam your money later. Despite my efforts to resolve the issue, the company has refused to refund any money, and their attitude has been very poor and rude. It’s totally a scam

  Phrasly LLC

  Date: 07/07/2024

  Dear Winn, Thank you for sharing your feedback about your experience with our service. We take all customer concerns seriously and appreciate the opportunity to address the issues you've raised. First, I want to clarify that Phrasly is a legitimate company dedicated to providing high-quality AI rewriting services to our users. We offer a free trial and limited free credits to allow potential customers to experience our service before committing to a paid subscription. This practice is common among software providers and is intended to ensure our users are confident before opting into a paid plan. Upon investigating your case, we discovered that the email address you provided in this review ([email protected]) does not have any payment records associated with Phrasly. However, we did find an alternative account linked to the email [email protected], which has a payment record. We will assume this is the account you are referring to in your review. According to our records, you created multiple accounts to take advantage of the free credits and free trial offered to new users. While we are pleased that you find our service valuable, it is important to note that creating multiple accounts to circumvent our credit and trial policies is strictly prohibited, as outlined in our Terms of Service (https://phrasly.ai/terms), which you agreed to during the checkout process and at registration. When we detect multiple accounts being created, we display a clear, yellow banner on the user's dashboard, stating that their access to the free trial has been revoked. This is to ensure that users are fully informed about any limitations placed on their account due to a violation of our terms. At checkout, the pricing was clearly outlined and showed that you would not be subscribing for a free trial but rather a paid plan. We understand that mistakes can happen, and in your support ticket, you mentioned that you may have accidentally subscribed to a paid plan. In such cases, our team is usually happy to offer refunds or credits. However, in your case, you continued to process tens of thousands of words after your purchase, which incurs significant costs for us in terms of AI service maintenance, development, and training. Furthermore, you opened a dispute with your bank, which was ultimately decided in our favor. Given these circumstances and the bank's decision, we are unable to issue a refund in this instance. We strive to provide the best possible experience for our users while maintaining a sustainable business model. Our policies and disclaimers are designed to be transparent and informative, ensuring that users are fully aware of the terms they agree to when using our service. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are committed to resolving any issues and providing you with the best possible service. Sincerely, Daniel Phrasly Management