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Business Profile

Dumpster Services

APEX Waste Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Reviews

Customer Review Ratings

1.05

Average of 22 Customer Reviews

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Review Details

  • Roseanna W

    Date: 11/29/2022

    Roseanna W

    Date: 11/29/2022

    This company has the worse customer service. They said that they would match another trash service and they never did. They charged me the full increased price. And then had the nerve to argue with me on the phone saying that thats not what they charged me. They miss their pick *** all the time. I do not recommend this company.

    APEX Waste Solutions

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for more transparent communication and consistent management, continuously improving the customer service experience, and weekly training sessions with our drivers.  According to the previous owner's notes, due to the situations, we were able to issue a refund. We apologize for your past experience, please know that 100% customer satisfaction is our management team's top priority and we hope to service you in the future.

  • Alyssa A

    Date: 08/16/2022

    Alyssa A

    Date: 08/16/2022

    Overall they are fine...but on several occasions they haven't picked up our trash...and a few times the employee made it to where my trash can feel over because he just pushed it to the curb instead of taking it back to where I nicely had it. I contacted the route manager and he was EXTREMELY rude to me gave me a BS reason. I was home and I have a camera that records everything. Our family likes to support small businesses but it's hard to support a company who doesn't care about their customers.

    APEX Waste Solutions

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for more transparent communication and consistent management, continuously improving the customer service experience, and weekly training sessions with our drivers. We apologize for your past experience, please know that 100% customer satisfaction is our management team's top priority and we hope to service you in the future.

APEX Waste Solutions is NOT a BBB Accredited Business.

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