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Business Profile

Dumpster Services

APEX Waste Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** is on auto pay and needless to say I am not in arrears. I have seen rate increases more regularly than I get service. Due to winter weather my trash was not picked up on 1/3 and after numerous complaints I finally reached a person who said it would be picked up 1/10. It was. On Jan. 17 again it was not picked up and I get no response by phone or their website. Little Dumpsters takes my money but not my trash.Their driver looks out the window of his truck and if he sees trash in the container he picks it up. On the 17th I had a black trash bag in a black container and he didn't see it. Their website offers an option for reporting service problems and also a phone number - I've tried both multiple times to no avail. HELP!!!

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, this customer was credited and serviced for the missed pickups. Please know that 100% customer satisfaction is our management team's top priority.

  • Initial Complaint

    Date:01/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Little Dumpsters is my waste management / trash provider. They did not service our residence for 3 weeks, yet are demanding full payment, including fuel charges for weeks not serviced. I would like my account credited for the missed weeks, or a refund. I have reached out by phone and email but received no response, yet they continue to remind me an upcoming bill is due.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, this customer was serviced for the missed pickups. Since this review, we have worked hard and havent had any similar instances. Please know that 100% customer satisfaction is our management team's top priority.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, this customer was serviced for the missed pickups. Since this review, we have worked hard and havent had any similar instances. Please know that 100% customer satisfaction is our management team's top priority.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, this customer was serviced for the missed pickups. Since this review, we have worked hard and havent had any similar instances. Please know that 100% customer satisfaction is our management team's top priority.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, this customer was serviced for the missed pickups. Since this review, we have worked hard and havent had any similar instances. Please know that 100% customer satisfaction is our management team's top priority.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, this customer was serviced for the missed pickups. Since this review, we have worked hard and havent had any similar instances. Please know that 100% customer satisfaction is our management team's top priority.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, this customer was serviced for the missed pickups. Since this review, we have worked hard and havent had any similar instances. Please know that 100% customer satisfaction is our management team's top priority.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, this customer was serviced for the missed pickups. Since this review, we have worked hard and havent had any similar instances. Please know that 100% customer satisfaction is our management team's top priority.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, this customer was serviced for the missed pickups. Since this review, we have worked hard and havent had any similar instances. Please know that 100% customer satisfaction is our management team's top priority.

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Little Dumpsters has not picked up trash in over 3 weeks. They do not return calls or emails. They are collecting for a service they do not provide. It has now become a health and safety matter.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention.  As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, this customer was credited for the missed pickups.  Please know that 100% customer satisfaction is our management team's top priority and we hope to service you in the future.

  • Initial Complaint

    Date:01/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This trash company has not been picking trash for weeks. No one is answering phone, VM full, non responsive to emails and they raised their prices. This has been happening since Thanksgiving. I paid for a weekly pick-**** I live in HOA community and i cannot have trash out more **** 48 hrs. There are lots of angry customers left negative feedbacks on ****** reviews and Yelps. They billed in 3 months advance. I feel that they should reimburse thier customers and me at least 50% in the last 3 months.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, in the beginning, we had an incorrect service address and email address. The customer was refunded for the missed pickups. Please know that 100% customer satisfaction is our management team's top priority.

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I switched to this company less than a year ago, they have been late picking up trash on several occasions, usually the next day instead of the scheduled day. Recently they haven't shown up at all and will come the next week. We are now on week 2 of them not showing up to pick up our trash. No one answers the phone when you call in. And leaving a voice-mail no one returns your call. I have 2 weeks worth of trash sitting outside my house along with my neighbor who uses the same company.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention.  As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, this customer was credited for the missed pickups.  Please know that 100% customer satisfaction is our management team's top priority and we hope to service you in the future.

  • Initial Complaint

    Date:01/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Company has missed picking up my trash for 3 of the last 8 weeks, yet they expect me to pay their full price and get very testy when I suggest they pro-rate the services. They do not pick up their phone often and rarely return voice mail messages. They also will tell you one story for why the trashed was not picked up and then a different story when you call back later the same day,

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention.  As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, this customer was credited for the missed pickups. Since this review, the customer has reached out and told us we have done a much better job with communication and services. Please know that 100% customer satisfaction is our management team's top priority and we hope to service you in the future.

  • Initial Complaint

    Date:01/11/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This trash/recycle company has been lacking in picking up curbside trash and recycle. They promise a pick up date, and then don't pick up on the date. Several times in the last few months, my service and the service on my street and neighboring hoods have been missed. When you call to file a complaint about missed pickup or see when they will show up to pick up your trash, it is IMPOSSIBLE to get in to customer service. I have tried several options in their automated phone service all to get a FULL VOICEMAIL! Yesterday, my trash was once again missed, when called prior to being missed for a 2nd week in a row, I was promised it would be picked up. My trash is still sitting on the curb, and no notification or explanation from the company why they have not been picking it up. The company has raised rates not once but at least twice in the last 12 months for more and more missed days.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, we missed this customers pickup. We apologized, fully refunded the customer, and waived the removal fee. Please know that 100% customer satisfaction is our management team's top priority and we hope to service you in the future.

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per my contract with little dumpsters, I am supposed to receive trash pick up once a week. They have not picked up my trash in 3 weeks! I have 5 children and 3 adults in my home, my trash is piling up! I pay for weekly pick up and they refuse to reimburse. They will not return my phone calls, nor respond to my emails. My husband called the bank this morning to put a stop on the quarterly auto pay and I refuse to pay them any more money. Just as they refuse to hold up their part of the contract.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention. As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owners notes, we have emailed and called the customer with updates and delays. We have not been requested for reimbursement or heard of any missed pickups since January. Please know that 100% customer satisfaction is our management team's top priority.

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is constantly not picking up trash. The agreement is to pick up once a week. There has been no credits giving for missing weeks. This service was cancelled. The last week they had to pick up trash was never picked up. They are constantly making excuses, such as they are short staffed, their truck is broken down, lying about the trash not being out, saying dogs were out. They don't answer their phone, don't return calls and their mailbox is constantly full. Clearly this is an ongoing problem from reviews and BBB grade.

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention.  As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owner's notes, we did miss a pickup and we have photos of the days when the trash was not set out.  Please know that 100% customer satisfaction is our management team's top priority and we hope to service you in the future.

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the forth time in the last 6 weeks our trash has not been picked up. We have called, emailed, left messages to no avail. They always argue with us and say it already has been picked up until they reluctantly send a driver out to do his job. I want my money back for all the weeks that I have had to fight to get a service done that has already been paid for!

    Business Response

    Date: 06/26/2023

    Thank you for bringing this to our attention.  As of January of 2023, we have undergone a new management change and with this, we are focusing on improvement in all of these areas. This includes leveraging and updating the Apex App and website for clearer communication and consistent management, continuously improving the customer service experience and weekly training sessions with our drivers. According to the previous owner's notes, we did miss a pickup and we have photos of the days when the trash was not set out.  Please know that 100% customer satisfaction is our management team's top priority and we hope to service you in the future.

APEX Waste Solutions is NOT a BBB Accredited Business.

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