We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Canvas Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for Canvas Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Canvas Credit Union has 35 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.43

    Average of 37 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kevin C

      Date: 05/22/2024

      This organization is impossible to work with. They make it nearly impossible to pay my car loan. They don't provide the information needed to pay online. It is nearly impossible to talk to an actual person on the phone. I would not use this institution!

    • Gretchen R

      Date: 05/04/2024

      When I started banking here originally 30 years ago, it was PSCU, it was great. When it became Canvas its been disappointing. My debit card has been compromised 3 times in the last year and half. I need to find a new place to bank.

    • Robert D

      Date: 03/07/2024

      I had a car loan through them and they charged me for insurance even though I already had it and I sent them proof of it. They accepted it and stopped and then a couple months later charged it again. Do not go through this credit union for any loan's. They take money and when you discover it they do the transfer 2 step to not pay it back.

    • Shannon W

      Date: 03/06/2024

      This credit union has to be a money laundering front because they do not function as a ***********. Their app and website are always throwing an error so you cannot make payments. If you call in to make a payment they cannot provide confirmation of payment, they said "just write my name down as confirmation" WHAT?! How is the tellers name confirmation of payment??? I had to open an internal checking account to pay on my loan, which I got roped into through my car dealership, because their external account linking doesn't work. They said they would give me in interest discount for adding direct deposit, but the discount never got added. I asked why and they said they promised it got added I just would never be able to verify it visually. The phone system doesn't work, and it's very difficult to speak to anyone to help you make payments. This has been the worst banking experience and I am very concerned about my money and credit being in the hands of such a joke of a business, they need to be held accountable to their customers very real concerns.

    • Roxanne R

      Date: 02/06/2024

      I went in to roll my *** and instead I was placed in a CD that caused a suffucient fine. I visited the bank to talk about what I needed and still. Was anyone really listening to what I needed? No!

    • Larry Z

      Date: 01/19/2024

      Do not ever use this company for anything but a piggy bank. Horrible customer **********************, online banking,and quick to repo after all of their mistakes

    • Dale M

      Date: 12/26/2023

      Canvas credit union, has been constantly persisting and unwanted harassment from this company even though they received the full amount, by my insurance company after the accident. On top of everything else Canvas Credit union, even charged me extra for insurance even though I provided proof of insurance, they said we reimburse the amount but I have not received the money. I spoken to their representative that clarified the information, this company still continues to harassed me each month for 4 months they insist I have a payment issues. All the payment were made in full including the last month payment in August 2023. Which they also said was paying it forward by 1 month so in their logic I shouldnt owe any money because its been paid in full.Worst company ever to work with, and their customer ********************** is extremely unprofessional the representative would hang up on me mid conversation. Would not recommend this company to anyone who wants to use them for any type of finance.

    • Daniel W

      Date: 11/27/2023

      I got an auto loan from them, I had some family emergencies as well as my own for my health problems. I was running behind on my payments I asked for help. They took $15 and did nothing. I asked for help again and nothing. Im $80 behind and they repo your car without anyone helping you!

    • Jackie R

      Date: 11/07/2023

      Jackie R

      Date: 11/07/2023

      They let fraud check come in and then pay them out and expect you to pay for them and a lady named *********************** lies and says she has called you back when she has not, then she says you gave the scammers your info WORST PLACE EVER if you want to save your money do not bank here

      Canvas Credit Union

      Date: 11/10/2023

      This issue has been addressed by Canvas via other channels. 

    • MATT P

      Date: 10/19/2023

      They add late fees when you are within your grace ****** and won't remove them. I tried to call and pay in full over the phone to resolve the problem and they added the same charges the following month..again I was within the grace ******. They also added additional insurance to the loan when I received an email conformation they received my paperwork. They are charging me a $250 fee as well as $125 per month although they received my paperwork. I have spent 10 hrs on the phone with them and all I got was rude reps that will not help and I am still accruing unnecessary fees and credit reporting of over due payments when a payment has never even been 30 days late.

    Canvas Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.