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Intelius.com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intelius.com has 8 locations, listed below.

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    Customer Review Ratings

    1.28

    Average of 105 Customer Reviews

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    Review Details

    • Rick & Jodie M

      Date: 01/01/2025

      Pretty decent, just pricey for what it all can do.

    • Eric D

      Date: 12/04/2024

      Its really great now I know if my girlfriend is cheating

    • Ron S

      Date: 11/26/2024

      Ron S

      Date: 11/26/2024

      Advertised as free. Its not. Total waste of time. How can I business with a total customer review score of one star have a good BBB rating?

      Intelius.com

      Date: 11/27/2024

      Hi ***,To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use at any time.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Ronald P

      Date: 11/23/2024

      Ronald P

      Date: 11/23/2024

      Inaccurate information provided by the service. Not even worth the $1 trial

      Intelius.com

      Date: 11/25/2024

      Hi ******,We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. We therefore encourage you to use the report as a starting point and perform any additional investigation you deem helpful for your purpose.Lastly, we have refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • JJJ

      Date: 11/21/2024

      JJJ

      Date: 11/21/2024

      If you are having issues getting your information taken off anny of these sites and have to deal with their legal team who do nothing but harass and break laws, report them to the california state bar for violations of ethics. Here is the link: ****************************************** refusal to acknowledge laws and remove information is a violation. They allow false information to be put out on their websites. I have sent multiple cease and desists and have asked for the legal **** address without getting anywhere. They need to be reported to the California ethics ****.

      Intelius.com

      Date: 11/26/2024

      Hi ******,Thank you for getting in touch. We would like to bring to your attention that on several occasions, specifically November 15th, November 18th, and November 21st, you were informed of the methods to suppress your public information from our site. In every instance where guidance was provided, you have declined to proceed. We care about your privacy and your ability to personally control the display of your public data. The ****************** allows you to limit the ability for other users to view your report while preventing others from abusing this function of the ********** exercise this right, access our suppression tool, ***********************************************, and click on ************************** At this point, click on Manage My Suppression Rules. You will be asked to submit your email address to begin the process. Once you receive an email, you must click "Verify Email" to proceed.This will take you to the Identity Page, where you will be prompted to provide identifying information to verify your report and validate that you are the person identified in the report. The information you provide will not be sold, shared with third parties, or used for marketing purposes.Upon verifying an email address or phone number, you will receive a unique code via text or email. Enter this code on the Identity Page to proceed. Once you have entered all identifying information and verified at least one email or phone number, click Save to move to the final step. You can edit and update this information as needed or desired.The final step is to navigate to the "Suppressing Settings" tab. This page will display all reports corresponding to your validated information. On this page, you can toggle to "Suppress" or "Display" your reports. Your request to remove your information from the Intelius website, will be applied to the *********** displayed on all people search sites owned by PeopleConnect including ***************, Intelius.com, ******************** and USSearch.com.Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)

    • Mag J

      Date: 11/16/2024

      Mag J

      Date: 11/16/2024

      This Intelius reverse phone number lookup business that promotes their service as free is a scam because its NOT FREE. There is indeed a fee to pay or you wont get the information youre wanting. So, Intelius is scamming people by first saying their service is free, but once you fill out all the info they want on you (your name, age, email, your agreements for various questions they ask you) before providing the phone number information you want, they then say you must pay money to get the information. Dont fall for their free lie. Plus, some people in the comments have said Intelius then even charges your credit card $28.00 more, betting you wouldnt read all the fine print in the lengthy terms of service so they can take even more money from you without your consent (or knowledge) scamming you further with their false advertising, when its clearly not free. Intelius: TAKE DOWN YOUR FALSE ADVERTIZING ON ****** AND OTHER SEARCH ENGINES THAT LIE TO EVERYONE BY SAYING YOUR SERVICE IS FREE. Either make it free like you advertise, or else say theres a fee or just dont say anything at all. I did not pay the surprising fee so I didnt get the service.

      Intelius.com

      Date: 11/18/2024

      Hi Mag Jenk,To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Brian W

      Date: 11/04/2024

      Brian W

      Date: 11/04/2024

      Requested a $1 ***ort which I received .. then 2 days later was charged $28.95 which amount was not authorized by me, but charge was stopped by my bank at my request ..I have tried (without success) to address this fraudulent charge by ************** but the only contact available is ****@ the company's web/email (it shows on one of the pages on the website and that was where I was told to raise concerns by the first *** I spoke with) ..the only response I got was a bot generated message telling me my account had been cancelled which I already knew because I had cancelled it. Subsequent message to **** asking why Public Records charged my account fraudulently not been answered. Spoke with **************** this afternoon requesting a phone number to contact the corporate office but the *** *** either refused to provide same or was not given phone contact information to provide to customers ... so absent any "real" response from **** (other than his bot response) my only option is to file a complaint with the *** and an appropriate CA **************** and my warning to anyone reading this review is "BE AWARE and CHECK YOUR BANK/CREDIT CARD ACCOUNT" because you are likely to be fraudulently charged as I was. All in all Public Records has HORRIBLE customer service ..I wish zero stars was an option ....

      Intelius.com

      Date: 11/05/2024

      Hi *****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Wendy J

      Date: 11/02/2024

      Wendy J

      Date: 11/02/2024

      They clearly charge $1.00 for a search which I authorized. Now they continue trying to charge $28.95, which I did NOT authorize!! This is a scam. Do not use them!!

      Intelius.com

      Date: 11/06/2024

      Hi *****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. After a thorough investigation, we were unable to locate an account with the information provided. In order to meet these expectations, we request all applicable information listed below:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • Eddie R

      Date: 10/20/2024

      Eddie R

      Date: 10/20/2024

      I would like my money back I didnt pay for membership ????????

      Intelius.com

      Date: 10/22/2024

      Hi *****,When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site. We have cancelled all memberships and the pending payment was reversed back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    • JENNY P

      Date: 10/08/2024

      JENNY P

      Date: 10/08/2024

      0 stars if it was an option... This is a fake advertising free look ***** scam for your money

      Intelius.com

      Date: 10/10/2024

      Hi *****,To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,Intelius Support

    Intelius.com is BBB Accredited.

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