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Average of 228 Customer Reviews
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Review fromRHONDA C
Date: 10/18/2023
1 starRHONDA C
Date: 10/18/2023
**** DOES NOT DESERVE EVEN 1 STAR. I have been with IOLO for a few years now. And I regret staying with them and allowing them to convince me to pay alot of money for 2 years of LIVE TECH SUPPORT and several more years for SYSTEM MECHANICS ULTIMATE DEFENSE. Since paying for this in January 2023, I have called for tech support only a few times. and each time I was forced to wait hours and even days. today I called just before 3pm est. the guy said tech support would call me back by 4pm. at 6pm I called them back just to be told they would escalate my ticket and I would get a call back. I have called back several times. it is now 719pm and still no call. they will not refund any portion of my $$$ paid. this company should not be offering live tech support when they know dang well they cannot provide it in a timely fashion and they do not have a problem with making me wait. this company should be very ashamed of their business practices. I'm seriously considering getting an attorney involved because I am not getting what I paid for. and not having reliable tech support is unacceptable both personally and professionally.
USTech Support
Date: 10/30/2023
Dear *************,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records indicate your reordered USTechSupport LiveTech for 3 Computers and 3 Mobile Devices 1/15/23 with special discounted pricing for a 2-year prepaid subscription. Your previous order of USTechSupport LiveTech for 1 Computer and 1 Mobile Device & Mechanic Ultimate Defense 1 Year Whole Home License was placed on 6/17/2022. The USTechSupport was cancelled and refunded within the 30-day satisfaction guarantee time frame. On 6/24/2023 your Mechanic Ultimate Defense 1 Year Whole Home License renewal date was extended until **** at no additional charge for the extension.
We regret to learn of your dissatisfaction with our service,and truly appreciate your input about both the quality of service provided as well as your customer experience when calling us. While we do make every effort to ensure our technicians are able to resolve each ticket in a timely fashion, there are times when we do have a higher-than-average turnaround time; we understand how frustrating this can be.
Reviews like yours go a long way in helping us identify areas to improve our services - thank you for sharing your feedback with us.
If you need further assistance, please contact **************** toll free at?**************.?
Sincerely,??
****************?
Contact Center Operations?DirectorReview fromLes S
Date: 08/25/2023
1 starLes S
Date: 08/25/2023
This company is very deceptive. The refund information on their website is a lie and you are not informed that there will be a monthly charge when they give you the impression that you are purchasing a product for a annual fee instead of a monthly fee. Canceled the account almost as soon as received the receipt and discovered that there would be additional charges, Trying to get the account canceled took far longer than it did to open it as they continued to attempt to talk me out of canceling. I just kept repeating over and over again, I just want to cancel and process my refund. I received the email stating my account was canceled, yet after 3 weeks, I called and was told there was no record of me calling or canceling. I never used the service and I expect them to honor the information in their advertisementUSTech Support
Date: 09/11/2023
Dear *************,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that on 8/2/23 you purchased a ********* Software 1 Year License for 1 PC, which included a promotional one-month free trial of our ********* ***************** each of these would renew at their regular price at the end of their respective prepaid and/or trial periods, until cancelled.
The information about the monthly fees for **************** is stated at the bottom of every page on the website: ********* software offers partial removal of certain files which may slow down your computer or make it less private, at no additional costs. Other features require payment. ---There will be a yearly recurring charge to license ********* of $19.99, followed by monthly charges of $19.95 for live technical support. You can cancel your subscription at any time by calling **************. (Powered by USTechSupport)or via online chat, email or contact form. We regret if you found the offer unclear in any way.
The prepaid ********* Software 1 Year License was scheduled to renew 8/2/2024. The **************** would renew monthly unless cancelled.
On 8/5, your LiveTech subscription and the ********* Software 1 Year License were cancelled per your request.
We regret to learn you were not satisfied with your purchase. As a gesture of goodwill, a full refund has been issued for your ********* Software 1 Year License;please allow 3-5 business days for credits to post from the date of issue.
Your account remains closed,?and nothing further will be billed to you. If you need further assistance, please contact **************** toll free at?**************.?
Sincerely,??
****************?
Contact Center Operations?DirectorReview fromLinda W
Date: 08/21/2023
1 starLinda W
Date: 08/21/2023
You claim to be an ******** Company yet the technician I spoke with told me he was in the Philippians? I don't want to do business with a company who lies.USTech Support
Date: 09/11/2023
Dear ******************,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We appreciate your input regarding your customer experience when calling **. We are a US based company but do have some customer service centers located outside of the US so we can provide service 24/7.
Our records indicate you have purchased four of our services in the last year: ********* Software 1 Year License for 1 PC,********* LiveTech for 1 PC (monthly renewal) and GetMyDrivers Software 1 Year License for 1 PC on 7/2/2023; ********************** LiveTech for 1 Computer and 1 Mobile Device was purchased on 8/19/2023.
On 8/20/2023, per your request the USTechSupport LiveTech order was cancelled before activated or billed, as well as your ********* LiveTech monthly renewal.
Your ********* Software 1 Year License for 1 PC and ********************** Software 1 Year License for 1 PC subscriptions remain active until 7/2/2024 at which time the licenses will automatically renew unless you contact customer service to cancel.
Thank you again for your feedback, as we strive to provide the highest quality products and service.
If you need further assistance, please contact **************** toll free at?**************.?
Sincerely,??
****************?
Contact Center Operations?DirectorReview frommarg H
Date: 08/02/2023
2 starsmarg H
Date: 08/02/2023
Their technicians are trained to sell you any product they can, even if you already have it. They say they can't find record of a payment associated with my account, and yet, they have my credit card number from a year ago. They would be a good company if they were not so pushy and sneaky.USTech Support
Date: 08/31/2023
Dear **************,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We appreciate your input about both the quality of service provided as well as your customer experience when calling us. While our agents do want to make sure you are aware of the different services we offer, we do understand this can be frustrating when you already have the service in question.
Our records indicate you have purchased several of our services in the last year: a 2 year USTechSupport LiveTech for 3 Computers and 3 Mobile Devices on May 18, 2022 which is active through May 18,2024; a System Mechanic Ultimate Defense 3 Years Whole Home License on May ******* active through May 18, ****; a ********* Software 3 Year License for 1 PC on August 2, 2023 active through August 2, ****, and an iolo System Mechanic Ultimate Defense 1-year on August 23, 2022 which expired on August 23, 2023.
Reviews like yours go a long way in helping us identify areas to improve our services - thank you for sharing your feedback with us.
If you need further assistance,please contact **************** toll free at?**************.?
Sincerely,??
****************?
Contact Center Operations?DirectorReview fromRon S
Date: 06/26/2023
1 starRon S
Date: 06/26/2023
Did not realize I was being billed ***** every other month. I called ***** 24th to cancel service. The person I talked to kept offering me different services. I had to get very adamant I wanted to cancel. I never used the service. Now June 25th I was billed for two services, get my drivers , and Id protection service that I never signed up for. This was one of the services I had declined when I was cancelling my service in *****. I called and complained told I wanted a refund for ***** and the two being billed now. Was told that that was not possible. I would not recommend this company to anyone.USTech Support
Date: 07/19/2023
Dear ******************,Thank you for your review. We appreciate the time you have taken to let us know about your experience.Our records show you purchased a 1-year license for our ********************** Software and ********* Software on 6/24/2022, both of which would renew automatically at the end of their prepaid term until cancelled. Your purchase also included one free month of our 24-hour Technical Support,?LiveTech, which would renew monthly until canceled. With no request received to cancel your LiveTech subscription prior to its scheduled renewal, monthly billing began on 7/24/22 for this service, and continued each month through 4/24/23, when your **************** was cancelled as requested. We regret any misunderstanding about which services you wished to cancel at this time.On 6/24/23, your yearly licenses for GetMyDrivers Software and ********* Software were renewed. Per your request on 6/26/23, both were canceled.We regret to learn of your dissatisfaction with our services. As a gesture of goodwill and in an effort to fully resolve the matter, refunds have now been issued for your **************** renewal in April, as well as for both your GetMyDrivers Software and ********* Software renewals in June. As these refunds were not accepted to the payment card on file, refund checks have been issued to the billing address for your account. Please allow up to 4-6 weeks for processing and delivery via USPS.Your subscriptions have all been inactivated,?and nothing further will be billed to you. If you need further assistance, please contact **************** toll free at?**************.? Sincerely,?? ?? ****************? ************** Operations?DirectorReview fromMike S
Date: 06/24/2023
1 starMike S
Date: 06/24/2023
The tech support is horrible. Several times I have had to wait 5+ hours for tech support Every time I have tried to get a status they tell me "Your ticket has been escalated." Yet they want me to make an annual payment up front every time. I don't do it because I like the option to cancel at my convenience. I have asked numerous times not to ask me about an annual contract but they don't listen. I feel like I am being punished for not signing an annual contract. I am currently looking for another provider.USTech Support
Date: 07/19/2023
Dear **************,Thank you for your review. We appreciate the time you have taken to let us know about your experience. We regret to learn of your dissatisfaction with our service, and truly appreciate your input about both the quality of service provided as well as your customer experience when calling us. We have made a notation on your account regarding your preference for not being offered an annual plan.While we do make every effort to ensure our technicians are able to resolve each ticket in a timely fashion, there are times when we do have a higher-than-average turnaround time; we understand how frustrating this can be. Reviews like yours go a long way in helping us identify areas to improve our services - thank you for sharing your feedback with us.If you need further assistance, please contact **************** toll free at?**************.? Sincerely,?? ?? ****************? ************** Operations?DirectorReview fromMichael G
Date: 03/25/2023
1 starMichael G
Date: 03/25/2023
I was told that I had a thirty free trial period and if I cancelled within that period, I would get a full refund. Purchased February 25th, and cancelled March 25th. Because February is a short month my thirty-day trial had not expired. I called to cancel and was told that I could only get back 50% of what I paid. Something to do with encryption software. The people you talk to are salesman/saleswomen, and they will only tell you what they want you to hear. They have a gun to your head when it comes to money you've already paid them. BEWARE of the wolves.USTech Support
Date: 03/31/2023
Dear ******************,Thank you for your review. We appreciate the time you have taken to let us know about your experience.Our records reflect that on 2/25/23 you made multiple purchases: a 3-year prepaid license for ********* Software with ****** prepaid license for ********* Identity Protection included, and a 1-year prepaid license for ********* Software (which included a promotional one-month free trial of our ********* ****************** each of these would renew at their regular price on the end of their respective prepaid and/or trial periods, until cancelled.On 3/25, your **************** was renewed at the regular monthly price. As you requested on this same date, all subscriptions were cancelled and a partial refund was also issued at this time.We regret to learn you were not satisfied with our services. As a gesture of goodwill and in an effort to fully resolve the matter, full refunds have now been issued for your ********* **************** renewal, as well as for your ********* products; please allow 3-5 business days for credits to post.Your account is closed,?and nothing further will be billed to you. If you need further assistance, please contact **************** toll free at?**************.? Sincerely,?? ?? ****************? ************** Operations?DirectorReview fromDarrell D
Date: 02/17/2023
1 starDarrell D
Date: 02/17/2023
************************************ has charged my credit card $21.19 twice. I cancelled them both almost a year ago. Today they told me they could not reemberce me the charges because the charges were automatically charged. That is a lie. Companies like this need to be shut down.USTech Support
Date: 02/23/2023
Dear **************,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you purchased 1-year prepaid licenses for ********* and ********* Software on 2/11/22; these purchases also included a promotional one-month free trial of our ********* Identity Protection and ******** Services, each of which would renew at their regular monthly prices at the end of the trial period unless cancelled.
As the payment card on file declined the renewal cost for your ********* Identity Protection and ******** Services, these services were inactivated on 5/4 and 4/28, respectively.
As our records do not reflect any request was received to cancel your ********* and *********, both renewed as scheduled on 2/11/23.
As you requested on 2/17/23, your ********* and ********* subscriptions were cancelled.
We regret to learn you were not satisfied with our services.As a gesture of goodwill in an effort to fully resolve the matter, refunds have been issued for both your ********* and ********* renewals: please allow 3-5 business days for credits to post.
Your account is closed,?and nothing further will be billed to you. If you need further assistance, please contact **************** toll free at?**************.?
Sincerely,??
****************?
Director,Contact Center Operations?
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