Reviews
Customer Review Ratings
Average of 228 Customer Reviews
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Review fromJohn (Jack) L
Date: 04/21/2025
5 starsJohn (Jack) L
Date: 04/21/2025
**** was extremely helpful giving me the information necessary so I can troubleshoot and fix issues as they popup. Learning all the necessary checks and balances can be difficult.
USTech Support
Date: 04/28/2025
Dear ****,
Thank you for taking the time to share your experience. We are glad to learn that our technicians were able to address your concerns and help you understand. Our goal is excellent customer service and thank you for sharing that it was provide. We appreciate your feedback.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromMichelle P
Date: 04/21/2025
5 starsMichelle P
Date: 04/21/2025
I have been with this Company for years and they have always been able to solve my problems.USTech Support
Date: 04/28/2025
Dear ********,
It is always exciting to hear from a long- time customer. We appreciate your loyalty youre your recommendation. We look forward to continued opportunities to be of service in the future.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromCindy H
Date: 04/20/2025
5 starsCindy H
Date: 04/20/2025
I never have time for reviews & don't do them, but have used USTech Support for 6+ years & VERY Pleased! Wish I had the time to call when I needed then but I don't & my issues add up, my fault not theirs. Glad they are open 24/7. Got them today and they fixed all of my problems I needed done for the last 3 months plus more. I didn't have the time to call because of my job. Glad they were available for me today, thank you *******!!!USTech Support
Date: 04/28/2025
Dear *****,
Normally happy customers rarely leave any kind of review regarding their experience. We appreciate the fact that you took the time to share yours. Our goal at USTech Support is to continue to provide the highest ( A+) service and products. We look forward to future opportunities to be of service.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromTeri L
Date: 04/19/2025
5 starsTeri L
Date: 04/19/2025
My browser had crawled to a standstill after a Windows 11 update. I had been trying everything I knew for a day! The technician, through remote access, was able to walk through multiple possible causes and was able to fix the problem in about 1 hour. I am very happy with the polite, knowledgeable technician and the ******************USTech Support
Date: 04/28/2025
Dear ****,
Thank you for taking the time to share your experience. We are glad to learn that our technicians were able to address your concerns and relieve your frustration. Our goal is excellent customer service and thank you for sharing that it was provide. We appreciate your feedback.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromDEBORAH O
Date: 04/18/2025
4 starsDEBORAH O
Date: 04/18/2025
Sunny and ********* were terrific! They were patient and truly seemed to want to help me keep my computer safe and running well. i appreciated all the extra time they gave me and all their attempts to connect my computer to them. They also reassured me that they are professionals and not scammers. A stressful situation was mitigated by their professionalism. I've used RealDefense (old Stopzilla) for years with no problems, so I added tech support this year for the first time.USTech Support
Date: 04/28/2025
Dear Deb,
Thank you for sharing your experience. We are always happy to learn when a customer is satisfied with the service as our goal is to provide the highest quality products and service available. We look forward to future opportunities to be of service.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromTempsie R
Date: 04/18/2025
1 starThe IT person (******* or **** whatever) took control of my computer on 4/17/25 around 9:30 pm. He made me very suspicious once he claimed he had not spoken to me earlier, which he had. He also asked if I did banking online, or did I use my phone to do banking. I had never been asked that question by the other ITs. He later removed my gmail icon from desktop and said he would have someone to call me to fix the problem; he stated he logged me in as priority to assure I would get a call back. I never received the call. He also refused to give me his full name stating that it was not allowed. I feel he cannot be trusted.Review fromRee B
Date: 04/18/2025
5 starsRee B
Date: 04/18/2025
Even tho **** Jayson ******* had a heavy accent and I had difficulty understanding some of his words, he was patient and would repeat what he'd said. He was also knowledgeable in solving my situation.USTech Support
Date: 04/28/2025
Dear Ree,
Thank you for sharing your experience. We are always happy to learn when a customer is satisfied with the service as our goal is to provide the highest quality products and service available. We look forward to future opportunities to be of service.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromJim S
Date: 04/17/2025
5 starsJim S
Date: 04/17/2025
I contacted ******* on a recommendation. I could not be happier with the results. In less than an hour, they solved my problem with email not syncing and the send/receive function seemingly out of order. I'd recommend ******* if you need to talk to someoneno texting! YES, I'm delighted with the professional assistance from *******!USTech Support
Date: 04/28/2025
Dear ***,
We are glad to hear your system is running faster. A fast and efficient system is the goal.Thank you for taking the time to share your experience. We look forward to being of service in the future.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromHerman A
Date: 04/17/2025
5 starsHerman A
Date: 04/17/2025
I am a long time member and they are very good and patient with someone like me who is limited in my computer knowledge.USTech Support
Date: 04/28/2025
Dear ******,
It is always exciting to hear from a long- time customer. We appreciate your loyalty youre your recommendation. We look forward to continued opportunities to be of service in the future.
Yours truly,
****** *.
Contact Center Operations DirectorReview fromrussell f
Date: 04/16/2025
5 starsrussell f
Date: 04/16/2025
ransomware messages popping up on my screen. talked to tech support and had the issue fixed in less than 20 minutes. good job *******.USTech Support
Date: 04/28/2025
Dear *******,
Thank you for sharing your experience. We are always happy to learn when a customer is satisfied with the service as our goal is to provide the highest quality products and service available. We look forward to future opportunities to be of service..
Yours truly,
****** *.
Contact Center Operations Director
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