Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  47627 Lakeview Blvd Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for 7 nights of airport working near *********** at the *********** ************************ Parking. Due to flight cancellations, my flight was rebooked from *********** to IAD airport so I no longer needed the parking. I reached out to Way.com customer service and attempted to cancel my parking reservation but they refused to cancel because it was "after the parking reservation had started". I contacted them roughly 1 hour after the start of my parking reservation. I then asked them if I could at least modify my reservation from 7 nights to 1 night so that I am not paying for 7 nights of parking that i won't be using. They said that it's against company policy to change or modify a reservation after the reservation start time. Way.com is the ONLY parking company that does this and it is extremely unfriendly to customers. I would discourage everyone to book with someone else otherwise you may end up paying for your entire reservation even when you aren't using a single night of it!

  Business Response

  Date: 01/06/2025

  Dear *****,
  
  Thank you for reaching out to us regarding your recent experience with Way.com. We sincerely apologize for the inconvenience you faced due to the flight cancellation and the subsequent issues with your parking reservation.
  
  We understand your frustration with our policy of not allowing cancellations or modifications after the reservation start time. While this policy is in place to ensure availability and manage logistics, we recognize that unforeseen circumstances, such as flight cancellations, can create significant challenges for our customers.
  
  To better assist you, we kindly request that you email us the documentation of your flight cancellation and rebooking by the airline. This will help us review your case more thoroughly and explore possible solutions to address your concerns.
  
  We value your feedback and will take it into consideration as we continuously strive to improve our services and customer experience. Thank you for bringing this matter to our attention, and we hope to resolve it to your satisfaction.
  
  

• Initial Complaint

  Date:12/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked parking. Never arrived and was attempting to cancel. Thru app didnt work. I emailed them about cancellation as soon as I was able but it was past cancelation time and they refused to cancel. They will not let me cancel or modify an 8 day reservation when I am not parking at the facility for ANY length of time. Representative was rude. I asked for a supervisor and told them I was not paying for parking I was not using. He did not get a supervisor. I told them I was disputing the charge and reporting them. He didnt seem to care. I have used this service several times in the past with no issues but will NEVER use it again and intend to review them on every possible website with HORRIBLE reviews.

  Business Response

  Date: 01/06/2025

  Dear *******,
  
  Thank you for reaching out to us regarding your recent experience with your parking reservation. We sincerely apologize for the inconvenience you encountered.
  
  We understand that you were unable to arrive and attempted to cancel your reservation through the app, but it did not work. We also acknowledge that you emailed us about the cancellation as soon as you were able, but it was past the cancellation time, and we refused to cancel or modify your 8-day reservation. We apologize for the rude behavior of our representative and the lack of assistance in escalating your request to a supervisor.
  
  We have processed your refund for the reservation. We appreciate your feedback and will take it into consideration as we work to improve our services. If you have any further concerns or questions, please do not hesitate to reach out to us.
  
  

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund for Long-term parking reservation at *** that was not used. The Lot could not be located in timely manner which facilitated missed and ultimately cancelled flight. Flight could not be rescheduled/rebooked due to fare hikes.

  Business Response

  Date: 01/06/2025

  Dear ******,
  
  Thank you for reaching out to us regarding your recent experience with the long-term parking reservation at ***. We sincerely apologize for the inconvenience you encountered.
  
  We understand that you were unable to locate the parking lot in a timely manner, which resulted in a missed and ultimately canceled flight. We also acknowledge that you were unable to reschedule or rebook your flight due to fare hikes.
  
  To assist us in reviewing and possibly processing a refund, could you please provide us with the details of the airline that canceled your flight? This information will help us better understand the situation and work towards a resolution.
  
  Thank you for bringing this matter to our attention. We value your feedback and are committed to resolving this issue to your satisfaction.
  
  

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22724585
  
  I am rejecting this response because that is the only selection provided that fits my complaint. I am being asked to provide additional information, which is attached. My flight was with *******************
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/15/2025

  We apologize for any inconvenience caused. It appears that you have raised a
  dispute regarding the charges. We kindly request that you retract the dispute
  with your bank or credit card provider. Upon confirmation that the dispute has
  been retracted, we will promptly process your refund. Additionally, for a
  smoother resolution, please provide a letter from your bank confirming the
  withdrawal of the dispute. Thank you for your cooperation.

  Customer Answer

  Date: 01/18/2025

   
  Complaint: 22724585
  
  I am rejecting this response because:

  I am willing to retract the complaint with the bank; however, I'd like to know what method will be used to process my refund and when I can expect to receive it. I will provide the retraction upon your favorable response to these questions.

  Sincerely,

  ****** *****

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of the dispute: I had reserved at ************, one of the partners through a website Way.com. I reserved my parking spot on 11/13/2024 for the period from 11/27/2024 11:300 am till 12/04/2024 for $70.61.When I got to ************ at ***********************************, a rude employee told me that the lot is full and does not have any spot for me!! When I tried to explain that I had booked well in advance, but he wasnt want to head and approach to me as if he wanted to get physical. I left that place in a hurry.I had to scramble and find another spot on Way.com website at the last minute which cost me $122.71. This vendor was very professional and very helpful. I spoke with a customer service at **********************. He said he can give me statement credit but doesnt want to reimburse me for $122.71 which is what I had to pay and is lot more than $70.61.

  Business Response

  Date: 12/09/2024

  Dear ****** ****,
  
  Thank you for reaching out to us regarding your recent experience with Apex Parking. We sincerely apologize for the inconvenience and frustration you encountered.
  
  We understand that you had reserved a parking spot through Way.com for the period from 11/27/2024 to 12/04/2024 at ************, but upon arrival, you were informed that the lot was full. We regret that the employee's behavior was unprofessional and that you had to find an alternative parking spot at the last minute, incurring additional costs.
  
  We have already processed a refund for the original parking service that was denied. Unfortunately, we are only able to offer a refund for the parking service that was not provided, and we are unable to reimburse the additional $122.71 you paid for the alternative parking location.
  
  We appreciate your understanding and hope that this resolution is satisfactory. If you have any further questions or concerns, please do not hesitate to contact us.
  
  Sincerely,
  Way.com **************** Team

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website directed me to create the app. The apps asked for my credit card information. The app automatically charged me what was in the cart, without verification, after asking for my credit card information. The day booked cannot be cancelled and the service was not used.

  Business Response

  Date: 12/09/2024

  Dear ******* *****,
  
  Thank you for bringing this to our attention. We apologize for any inconvenience caused by the automatic charge and the inability to cancel the booking. We are currently verifying this issue with our partner to understand what went wrong. One of our customer representatives will be contacting you soon to assist you further.
  
  Thank you for your patience and understanding.
  
  Best regards,
  Way.com Customer Support Team

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/2/24 I parked my car near *********** and I paid $1.95. I have since been charged $1.95 every month. When reaching out to the company to get this fraud stopped there is no answer to their phone just a continuous loop computerized answering system without ever getting an answer. I want the amount of $1.95 for months September, October, November, and December refunded. This company seems to be trying to do some shady practices. I have reported them to my ******************* who is trying to settle this matter.

  Business Response

  Date: 12/09/2024

  
  
  We apologize for the confusion. It appears that you did not opt out of our Way+ Sapphire program during checkout, which offers great discounts on parking, car washes, and more. We have now canceled your subscription and refunded you for the month of December. If you have any further questions, please feel free to contact a supervisor at ************.
  
  

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22647000
  
  I am rejecting this response because: This is unacceptable. They are not doing this to only me. I have read reviews and have seen that they are doing this to many others.  I think they should be held accountable for this deceptive practice.  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 12/11/2024

  We understand your concerns and take them very seriously. Like mentioned before, there is no deception in our website and that is the last thing we would want to do to our customers. We strive to provide clear and accurate information to ensure a positive experience for all our customers.
  We recommend reading all the information provided before proceeding to check out to avoid any misunderstandings. If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team.

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received my Chase **** credit card statement. I saw a charge for $211.08 for Way.com a parking agency that I was looking at for my flight from *******, ********** to **********,**********. But I did not confirm this nor did I use this agency. And now I see that they charged me 4 times for the parking that never happened. I contacted their customer service today 11/21/24 by text and phone call. I did receive a reply that says since it has been 10 days they can credit me parking times 4. I wrote back that they fraudulently charged me for goods that were never delivered. What bothers me most is that they used my credit card illegally. There was never a confirmation by me. I can try to get my credit card company to refund me. I started reading all the horrible reviews and fraud that many others have experienced with this company. If you can help me and investigate this company that would be great. Thank you,******** ***********

  Business Response

  Date: 11/26/2024

  Dear ******** ***********,
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with the charges from Way.com. We understand how concerning it is to see unauthorized charges on your credit card statement. We have thoroughly reviewed your case and have now processed the refunds for the four charges totaling $211.08. You should see the credited amounts reflected on your account shortly. We take such matters very seriously and are committed to ensuring that our customers are not subjected to fraudulent activities. We appreciate your patience and understanding as we work to resolve this issue.

  Customer Answer

  Date: 12/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***********

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Way.com has been charging me a "surprise" $1.95 subscription fee since May -- Monthly - Just like other complaints on this site, it is deceptively charged and very unclear on the web site - apparently they are saying you have to "opt out" of this subscription charge - I am an intelligent person that uses many sites, and this is a sneaky way of ekeing out extra $ from customers in a very non-transparent manner. I now tried to delete my credit card information from the site, but it says because I have a subscription it won't allow me to delete the credit card information - that is personal information that they are not entitled to keep on file unless I want them to. I used this parking app 1 time and when I booked my parking space it asked me for way too much information - I was skeptical at the time of booking and now I know why I had the intuitive thought that something was "off" with this business and their web site.

  Business Response

  Date: 11/22/2024

  Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the subscription fee. After reviewing your account, we noticed that you have been refunded for all the fees charged to you. We do have an opt-out option at the time of checkout when you purchased your parking reservation. We appreciate your feedback and will work to make our subscription process clearer and more transparent. If you have any further concerns, please feel free to reach out to our customer support team. Thank you for bringing this to our attention.

• Initial Complaint

  Date:11/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service Failure: On October 7, 2024, I booked a parking spot through Way.com for the week of October 7th. Upon arrival at the designated garage, I discovered that the facility was inoperative, rendering me unable to park as planned. Consequently, I was forced to park on the street that evening and secure alternative parking the following day.Inadequate Customer Support: I initiated communication with Way.com on October 8, 2024, to address this issue. Despite providing evidence of payment for alternative parking, Way.com's responses have been unsatisfactory. They have repeatedly requested 48-hour periods to investigate and have now stated their inability to contact the garage, thereby claiming they cannot verify the facility's malfunction.Refund Denial: Despite the clear failure to provide the contracted service and the provision of supporting documentation on my part, Way.com has refused to issue a refund. This refusal persists despite their own ********************** Policy, which states that parking passes can be canceled any time before the parking pass start time and that refunds may be offered in the form of credits in special circumstances WAY.COM Potential Deceptive Practices: The pattern of behavior exhibited by Way.com raises concerns about potential deceptive business practices. The refusal to acknowledge service failures, coupled with inadequate customer support and unjustified denial of refunds, suggests a possible scheme to defraud consumers.

  Business Response

  Date: 11/19/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with our parking partner. We understand that upon arrival at the designated garage on October 7, 2024, you found the facility inoperative, which prevented you from parking as planned. We regret the inconvenience this caused you and the need to find alternative parking. We acknowledge your efforts to communicate with us on October 8, 2024, and we apologize for the unsatisfactory responses you received. We understand that our repeated requests for 48-hour investigation periods and our inability to contact the garage have been frustrating. We are pleased to inform you that your refund has already been processed. Our decision is based on our Refunds & Cancellation Policy, which states that parking passes can be canceled any time before the parking pass start time. In this case, we have issued a refund due to the facility's malfunction. We take your concerns about potential deceptive business practices very seriously. We assure you that our intention is not to defraud consumers. We are committed to providing transparent and reliable services, and we will review your case further to ensure that our policies and practices are fair and just.
  We appreciate your understanding and patience as we work to resolve this matter. If you have any further questions or concerns, please do not hesitate to contact us.

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I being charged a $1.95 monthly since March of this year without explicitly subscribing to any plan.

  Business Response

  Date: 11/19/2024

  We sincerely apologize for any inconvenience caused by the auto-subscription. We never intended to create a situation where you felt signed up for something without your consent. Your feedback is invaluable to us, and we are committed to providing the best customer experience possible. Please contact us at ************* and ask for a supervisor, they will be able to assist you with any questions or concerns.