Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  47627 Lakeview Blvd Fremont, CA 94538-6544

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signing up for airport parking, and clicked on the button that says "unlock benefits now" as it appeared it would save some money. I believed that the link would take me to a site displaying an amount, or terms. As can be seen in the screenshot, from a different parking reservation, nowhere was a price, or even the name of this business displayed. Simply by clicking the "unlock benefits now" button a 2.95 charge billed to my credit card, and it was set up to be a recurring payment. Calling their customer service, they don't have anyone to reach for membership questions, and I had to leave a message with their insurance department to have someone call me back, which was necessary to avoid recurring payments. To make matters worse, by clicking the "unlock benefits now" button, the parking dates were reset to begin my parking reservation prior to the current time, but that is a complaint for the parking reservation company, which I will make separately

  Business Response

  Date: 02/04/2025

  Hello ****,

  Thank you for reaching out to us. After reviewing your account, we have confirmed that you made two reservations. The canceled reservation did not show the discount, while the one you kept does show the discount applied.
  
  Please see the attached screenshot for an example reservation where it clearly shows the Way+ Sapphire Discount (10%) and the Way+ Sapphire Membership for $2.95, along with all the fees.
  
  Additionally, you can click on "View Plan" to see all the benefits of the "Unlock Your Premium Benefits."
  
  We have canceled the subscription for you, so you will not be charged the $2.95.
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I used way.com to reserve airport parking with BMI, which is now **************************. Way.com has a rating of 4.6 stars for BMI so I thought it would be safe. What I didn't know is that ****** and Yelp both have them at a 1 star rating with a ton of complaints about car thefts and illegal activity. I had issues with *** and ended up having to sue them and won. In the process I tried to post 3 reviews on way.com over the last two years, while signed in with the account I made the reservation with, and they will not post the review. Instead they gave *** my phone number today so they could call me (after missing their court date earlier in the week) and harass me about my latest complain with way.com.BMI has been on the news twice already and **** Deal at channel 9 is scheduling a third story coming soon. Way.com is going to be added into this story.Below are the links to the channel 9 videos showing how an alleged 4.6 star business is running.********************************************************************************************************************************************************************************************************************************* *****************************************************************************************************************************************

  Business Response

  Date: 02/04/2025

  Hello ***,

  Thank you for bringing these issues to our attention. We are actively looking into all the concerns raised and are working closely with the owner to address and resolve them. Our goal is to ensure a positive experience for all our customers, and we are committed to making things right. We appreciate your patience and understanding as we work through these matters.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22879437
  
  I am rejecting this response because: 
  

  My complaint is that way.com has a symbiotic relationship with crooked businesses. I booked a reservation to Park at *** (now **************************) and the reviews on way.com were all good. Every single review is good. I had a horrible experience and had to sue ***. Multiple people have sued *** which is why he opened a new LLC and is doing business under the name ************************** now. Police were involved and are at that location twice a week. ****** and Yelp both have 1 star reviews that paint a completely different picture way.com. Way.com refuses to publish my review and instead passed on the complaint to *** so they can call and harass me, after ignoring my phone calls and skipping the court dates for the last 18 months. If they are just going to pass on complaints to the lot owners then they need to remove reviews from their website since they are dishonest and misleading. Way.com is just as responsible for the criminal activity and negligence going on at these lots as the lot owner when they do not allow honest reviews. I have attached the e-mail I had going with way.com support where they admit what they do and refuse to accept any responsibility for what happened.

  
  This matter will not be settled until they allow honest, uncensored negative reviews, or remove the fake reviews. I have also passed on my complaint to the ********************************. This is about to be covered on Channel 9 news for the third time and is starting to get a lot of attention.

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/07/2025

  We understand how this situation must feel for you, and we're truly sorry for any inconvenience it has caused. Please rest assured that we are taking this matter very seriously and are diligently working to resolve it. Our team is committed to ensuring that all our customers are well taken care of. Additionally, we are investigating why your review was not displayed among our reviews and will address this issue promptly. Thank you for your patience and understanding.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22879437
  
  I am rejecting this response because: This response is unacceptable. Its obvious looking at their reviews vs yelp and ******, and by looking at their response to me, that this is their policy, to reject anything that is negative and could prevent people from booking a reservation with one of their customers.

  I have tried multiple times to post a review over the last 18 months and all have been rejected. This is not a one time issue, which is obvious by looking at all their positive reviews with a problematic parking lot.

   

  it looks like theyre just going to keep responding hoping I dont respond so they can close this out. If they want to play that game Ill keep responding. But until those reviews reflect those on ****** and yelp, which they never will because theyve been censored so long, Im not going to let this go.

  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 02/10/2025

  On 1/30/2025 way.com contacted *** and told them about my complaint. The same day the employee at *** doxed me on reddit, publishing my phone number and asking people to call and harass me. I was made aware of that this morning when a random person from ******** sent me a text message to let me know about it. I called BMI and suddenly the account used was deleted. Way.com has a very bad policy. They enabled this harassment, and I can't even write a review about it.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service I was told the garage provided a complimentary shuttle service... Upon arrival I was told it was only between certain hours which was an inconvenience, ok that's wrong but I'll work with it.. upon return I followed the shuttle instructions I was ignored and not picked up... Way.com should credit me for this horrible service

  Business Response

  Date: 02/04/2025

  Dear ********,

  Thank you for sharing your experience with us. We deeply apologize for any inconvenience caused. To clarify, the shuttle service is indeed complimentary and provided by our partner. The operating hours are clearly stated on our website to ensure customers can review this information before booking. I see you made a parking reservation with us, which was successfully provided. Unfortunately, we are unable to offer a refund for a service that was rendered.
  

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a parking space at a parking lot in ******* using Way.com so my husband and I could park our vehicle while traveling out of town for the holidays. When we arrived at the location, the person who was on duty said that the lot was full.Because of the unavailability of our prepaid parking spot, we had to rush to the airport and park so we didnt miss our flight which resulted in us paying $126.00 for parking in addition to the $80.08 we paid on Way.com. We asked for a refund because of the issues we experienced once we arrived at the parking lot with no success. Our request was denied. We were unable to use the service and would like a full refund of $80.08.

  Business Response

  Date: 01/22/2025

  Hello ******,

  Thank you for reaching out to us regarding your recent experience with our partner. We sincerely apologize for the inconvenience you and your husband encountered with the prepaid parking spot. To assist you further and expedite the process, could you please provide us with your confirmation number and the receipt you received from the alternate parking lot? This information will help us reach out to our partner and understand why your reserved parking was not honored. We appreciate your patience and understanding as we work to resolve this matter. Thank you for bringing it to our attention.

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spring and summer of 2024 i unknowingly used way to park my truck and use there shuttle to and from the airport. I used my card. Now ************************************************************************** full. If there was any other fee's they were not. Obvious. I could not reach them to discuss it with them. It's a scam.

  Business Response

  Date: 01/14/2025

  We extend our deepest apologies for any inconvenience the auto-subscription may have ********* was never our intention for you to feel enrolled in a service without your explicit agreement. Please be aware that an option to opt-out is available via a checkbox. Additionally, we assure you that no charges were incurred for the first month as it is complimentary. Your subscription has been canceled. Should you have any more questions or require further assistance, please do not hesitate to reach out to us at ****************

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Way.com uses an "opt-out" method to automatically sign up unsuspecting customers to a recurring monthly subscription service called Way+. They've charged me $1.95 a month since I used their service in January 2024. Here's what their representative ***** M had to say "It is a subscription plan which is offered with the parking reservation. At the checkout page it will be showing but you ***may have not noticed and the service got activated***" (my highlighting)Because the option is automatically selected at check-out, there have been a number of people caught by their deceptive practices and who have complained here to the BBB. ***** M very quickly sought to cancel my subscription and issue a refund. They clearly know they're engaging in, if not actually illegal, then at least unethical business practices.After all the complaints on this site about this practice, I hope the BBB will do something about them.

  Business Response

  Date: 01/06/2025

  Dear ******,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the automatic enrollment in the Way+ subscription service.
  
  We understand your frustration regarding the recurring charges of $1.95 per month since January 2024. Our representative, ***** M, has already canceled your subscription and issued a refund. We are committed to ensuring transparency and improving our practices to prevent such issues in the future.
  
  We appreciate your feedback and will take it into consideration as we work to enhance our services. If you have any further concerns or questions, please do not hesitate to reach out to us.
  
  

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22768329
  
  I am rejecting this response because: This is the standard boilerplate response this business continually gives for this issue. The only action from this business I will accept is confirmation that they've removed the automatic opt-in to Way+.

  Business Response

  Date: 01/13/2025

  We understand your concerns and apologize for any inconvenience caused. I can confirm that we have removed the automatic opt-in to Way+ for you. Your subscription has been refunded and canceled, and you will no longer be charged for this service.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to help!

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged me $1.95 a month for 6 months after using their website one time to book a parking spot in ***. They automatically enroll you in their subscription service without explicitly telling you, and you must read the fine print and opt out of the subscription when you make a parking reservation. This is supposed to be a website to book parking spots, no where do they make it clear they are enrolling you in a subscription. I'm not the only one, they should not be allowed to opt you into something just because you paid them to book a parking spot, nor should you need to create an account and download their app just to cancel it.

  Business Response

  Date: 01/06/2025

  Dear *****,
  Thank you for reaching out to us regarding your recent experience with the parking reservation at "****************** (Formerly BMI Smart MCO)" on December 29, 2024. We sincerely apologize for the inconvenience you encountered.
  We understand that you arrived on time for your reservation, only to find the lot under construction and congested, which prevented you from accessing the parking space you had booked. We also acknowledge that there was no indication of the construction on our booking website, and that the situation did not match the images advertised.
  We are currently reaching out to our partner to address this issue and will follow up with you as soon as we have more information. In the meantime, we appreciate your patience and understanding.
  Thank you for bringing this matter to our attention. We value your feedback and are committed to resolving this issue to your satisfaction.

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a parking spot at a the Holiday Inn Express at ****************************************, using Global Airport Parking on December 25, 2024. I was told the hotel offered shuttle service to the airport. When I arrived the shuttle was not in service and returning from my trip on December 28, 2024 they said the shuttle service was under maintenance and not being offered. I called both companies and found out that they do not offer shuttle service at all and the advertise that service filling know they do not offer it.

  Business Response

  Date: 01/06/2025

  Dear *****,
  
  Thank you for reaching out to us regarding your recent experience with the parking reservation at the Holiday Inn Express at ********************************************************************************. We sincerely apologize for the inconvenience you encountered.
  
  We understand that you were informed the hotel offered shuttle service to the airport, but upon arrival, the shuttle was not in service. Additionally, upon your return on December 28, 2024, you were told the shuttle service was under maintenance and not being offered. We have confirmed with our partner that the shuttle service is not available during the hours of 12 pm to 5 pm, and your check-out time was at 2 pm. We have attached the shuttle hours for your reference.
  
  We appreciate your patience and understanding as we work to resolve this issue. Thank you for bringing this matter to our attention. We value your feedback and are committed to ensuring a better experience for you in the future.
  
  

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for 7 nights of airport working near *********** at the *********** ************************ Parking. Due to flight cancellations, my flight was rebooked from *********** to IAD airport so I no longer needed the parking. I reached out to Way.com customer service and attempted to cancel my parking reservation but they refused to cancel because it was "after the parking reservation had started". I contacted them roughly 1 hour after the start of my parking reservation. I then asked them if I could at least modify my reservation from 7 nights to 1 night so that I am not paying for 7 nights of parking that i won't be using. They said that it's against company policy to change or modify a reservation after the reservation start time. Way.com is the ONLY parking company that does this and it is extremely unfriendly to customers. I would discourage everyone to book with someone else otherwise you may end up paying for your entire reservation even when you aren't using a single night of it!

  Business Response

  Date: 01/06/2025

  Dear *****,
  
  Thank you for reaching out to us regarding your recent experience with Way.com. We sincerely apologize for the inconvenience you faced due to the flight cancellation and the subsequent issues with your parking reservation.
  
  We understand your frustration with our policy of not allowing cancellations or modifications after the reservation start time. While this policy is in place to ensure availability and manage logistics, we recognize that unforeseen circumstances, such as flight cancellations, can create significant challenges for our customers.
  
  To better assist you, we kindly request that you email us the documentation of your flight cancellation and rebooking by the airline. This will help us review your case more thoroughly and explore possible solutions to address your concerns.
  
  We value your feedback and will take it into consideration as we continuously strive to improve our services and customer experience. Thank you for bringing this matter to our attention, and we hope to resolve it to your satisfaction.
  
  

• Initial Complaint

  Date:12/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked parking. Never arrived and was attempting to cancel. Thru app didnt work. I emailed them about cancellation as soon as I was able but it was past cancelation time and they refused to cancel. They will not let me cancel or modify an 8 day reservation when I am not parking at the facility for ANY length of time. Representative was rude. I asked for a supervisor and told them I was not paying for parking I was not using. He did not get a supervisor. I told them I was disputing the charge and reporting them. He didnt seem to care. I have used this service several times in the past with no issues but will NEVER use it again and intend to review them on every possible website with HORRIBLE reviews.

  Business Response

  Date: 01/06/2025

  Dear *******,
  
  Thank you for reaching out to us regarding your recent experience with your parking reservation. We sincerely apologize for the inconvenience you encountered.
  
  We understand that you were unable to arrive and attempted to cancel your reservation through the app, but it did not work. We also acknowledge that you emailed us about the cancellation as soon as you were able, but it was past the cancellation time, and we refused to cancel or modify your 8-day reservation. We apologize for the rude behavior of our representative and the lack of assistance in escalating your request to a supervisor.
  
  We have processed your refund for the reservation. We appreciate your feedback and will take it into consideration as we work to improve our services. If you have any further concerns or questions, please do not hesitate to reach out to us.