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Business Profile

Data Analytics

California Data Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Analytics.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charging me and unauthorized. Was told $1.00 and keep drafting account.

    Business Response

    Date: 05/01/2023

    Hello, 

    We were able to find your account and can see that you previously contacted our support team to close your account. You have been refunded the full amount of all charges and your account remains closed. If you have any other questions or concerns please do not hesitate to contact our support team. 

    Best Regards, 

    ****************

  • Initial Complaint

    Date:04/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company USCrimeChecks.com has a advertisement online for one credit report for a one time fee of $1.00 charge to my credit card. I also declined for any other future fees. I just realized they are charging my credit card month to month for *****. Unauthorized charges on 1/30, 3/1, 4/1/2023 totaling $71.85 . I am disabled and I need a full refund. Please Help this is just WRONG!

    Business Response

    Date: 04/05/2023

    **************, 

    I was able to find your account and can see that your account was closed by our customer support team and you have been provided a full refund for all charges. If there is anything else we can assist with please do not hesiate to contact us. 

    Bet regards, 

    ******

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 28th I paid $23.95 to USCRIMECHECKS.COM. Since their service could not help me I asked to be refunded. Agent *************************** said I will be refunded and gave me a confirmation #*******. I have been waiting for my refund of $23.95 since December 27th, 2022.Every agent have told me to wait ***** days, or I'll receive it soon, or they sent me a manual check, but never able to give me a date. I have pleaded in my emails for them please return my money back into my account. I find it odd as to why they wont refund my money. I check my account everyday and there is no refund. There is no mail. I called my bank and there is no transaction. At the time I also emailed ************************* and *************************** and not one person has responded to my email. Days later a manager name *********************** responded to my email. Her email response which she sent twice was, Sorry for the inconvenience and delay in receiving your refund. I have forwarded your request to the refund department and they will take care of this on priority basis. Please feel free to contact us with any further inquiries or assistance needed. Best regards, ***********************. She also responded by saying, We stand by the customer service and quality standards of the business. That's why we are offering our customers complete satisfaction day in and day out. Please feel free to contact me with any further inquiries or assistance needed.Sorry for the inconvenience and delay in receiving your refund.I have forwarded your request to the refund department and they will take care of this on priority basis.Please feel free to contact us with any further inquiries or assistance needed. Best regards, ***********************. Please help me solve this dispute. I no longer trust this agency. Thank you!

    Business Response

    Date: 02/21/2023

    Hello & Thank you for allowing us to address your concerns. 

    I can see that our customer service team has already cancelled your account and you have been fully refunded for all charges. 

    If there is anything else we can assist with please do not hesitate to contact us. 

    Best Regards, 

    ******

    Customer Answer

    Date: 02/22/2023

     
    Complaint: 19414759

    I am rejecting this response because: I have been asking for my refund since December 2022. Its February 2023 and they STILL haven't returned my money back to me. It is unfair and unjust that they have led me to believe they would return my money. I have ALL FACTS that they lied to me AND the BBB! 

    I am disabled and every ***** counts. Please help me get my money back from this agency. Thank you!!

    Sincerely,

    ***************************, MSW

    Business Response

    Date: 02/22/2023

    Hello

    You refund was processed to your card ending with 3835 on January 1, 2023. An email was sent to ********************************* confirming this was completed. 

    Please see attached for a screenshot confirming this happened on our end. 

    Best Regards, 

     

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2021 used the SPOKEO.COM service and a message that for $1 I could also receive a court report with my credit card. Nine months later, I realized they had charged my account $23.95 since December 2021. I went on the ***************** site on August 12, 2022, I only used their site in December 2021 and have not signed in since. I should really get back all nine payments. I asked for monthly statements which they could not provide. I asked for account disclosures which they could not provide. Finally, their virtual chat (*******) indicated I would get a refund of six payments total of $143.70. On August 16, 2022, I got four payments of $23.85 and not six back on my credit card. I again reached out to them on August 20, 2022, via their chart (*****) and was told they would refund me in five days. On September 5, 2022, I again went to their site chat to ask for the status of my refund. I was told (by *****) "I apologize for the inconvenience this may have caused you. I have escalated your concern to our refund department they will revert you very shortly for the same." ***************** provides criminal reports while this company scams customers with a $1 advertisement for one report with a credit card only to be charged for ongoing monthly service. Very deceptive with little to no consumer protection against companies like *****************.

    Business Response

    Date: 09/06/2022

    Thank you for allowing us to address this issue again for you. 

    I was able to locate your account and have confirmed that it has been closed. I have issued a full refund for all charges which will show on your original form of payment within 3-5 business days. If there is anything else we can assist with please do not heistate to contact us. 

    Best Regards, 

    ******

    Customer Answer

    Date: 09/06/2022

     
    Complaint: 17921578

    I am rejecting this response because: upon receipt of the full refund (i.e., 5 payments of $23.95), I would be willing to accept once full refund is back on my credit card.

    Until then please keep this complaint pending.

    This would not be the first time this joint has indicated to wait 5 days and not response or action taken on their part.

    Let's wait for their proposed 3 to 5 days to see if in fact we are getting a full refund back to my credit card.

    Sincerely,

    ****************

    Business Response

    Date: 09/07/2022

    Hello ****, 

    Your refund was processed as requested. Rather than rejecting the response please monitor for your refund as it was only processed yesterday. You will see your full refund in your account within a few days if not sooner. Once you have received your refund please **** this complaint as resolved. 

    Thank you. 

     

     

California Data Services is NOT a BBB Accredited Business.

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