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Business Profile

Data Analytics

California Data Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Nov. 2023 I phoned HomeChecks.com (alternately, Propertyrecord.com) at **************, to check on the amount of property tax paid by nearby neighbors. I was comparing what I was paying to determine if the homestead exemption granted me was as it should be. I was interested in only that one-time use of this service. I think I made it clear that I did not authorize monthly withdrawals from my Amex credit account. It was not until 8/15/24 that it was realized that this company had been charging me monthly for a service I didn't know I still had and did not use.Interestingly, when I called this company on the eve of 8/15/24 to inquire about this, I was asked if I was calling to cancel service before I could explain to the representative that that was the reason. I was told that I was presented with options and that I chose one that continued service.I do know for sure that I did not give explicit and clear authorization to bill me monthly.I would like a refund of payments made after Nov. 2023=$252.00, and would like my compliant to go on record that perhaps this might not happen to someone else.

    Business Response

    Date: 08/28/2024

    Hello ***,

    We have reviewed your account and can confirm that the account was closed on August 15, 2024. A full refund was issued on August 16, 2024. If there is anything else we can assist with please do not hesitate to ask.

    Best Regards,

    Customer Support

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My debit card has been charged $28.95 every month since January 2024. There is another $1.00 charge on Jan 23. None of these charges were authorized, and I have never knowingly used this company for anything. I'd like a full refund for these fraudulent transactions.

    Business Response

    Date: 07/24/2024

    Hello and thanks for reaching out to allow us to address your issue. I can see that your account was closed as requested and you have been issued a full refund. If there is anything else we can assist with please do not hesitate to ask.

    Regards, 

    Customer Support.

    Customer Answer

    Date: 07/24/2024

     
    Complaint: 22032880

    I am rejecting this response because:  No refund has been issued as of 2:15pm CDT 7/24/24

    Sincerely,

    *****************************

    Business Response

    Date: 07/26/2024

    Hello *****, 

    Please see attached for proof of the refunds that were issued. If there is anything else you need to verify please let us know.

    Best Regards, 

    Customer Support

    Customer Answer

    Date: 07/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I noticed an unauthorized charge on my debit card account on July 10, 2024 for $28.95 from Uscrimedata.com. I didn't recognize the charge and then went to my bank branch to report the issue. After further investigation, I saw additional charges for $1.00 on June 11 and another charge for $28.95 again, from Uscrimedata.com I did not authorize any of these charges. My bank has canceled my card ending in 5164 for and I filed a dispute for the charges with the fraud department. I am requesting a refund in the amount of $58.90. Thank you for your prompt attention in this matter.

    Business Response

    Date: 07/15/2024

    We were able to find your account and can see that it has been closed and fully refunded. If there are any other concerns or questions that we can address do not hesitate to contact us. 

    Best Regards, 

    Customer Support

    Customer Answer

    Date: 07/15/2024

     
    Complaint: 21980462

    I am rejecting this response because:

    I have not received a refund amount from Uscrimedata.com How was the refund issued? Since my card ending in 5164 was cancelled by my bank, the refund wont go through on that card  will I **** Check instead?  Thank you for your prompt response 



    Sincerely,

    ***************************

    Business Response

    Date: 07/18/2024

    Hello. Please see the attached screenshot showing that we have processed a full refund to your acount. Please let us know if you have any further questions. 

    Best Regards, 

    Customer Support

  • Initial Complaint

    Date:05/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business advertised a $1.00 charge but has billed my account for an additional $28.95 twice on different dates. The first one posted on April 30, 2024 and the second on May 28, 2024. I would like a refund, my information removed from their system, and any account under my name deleted.

    Business Response

    Date: 05/29/2024

    We were able to find your customer profile and can see that your account has been closed by our customer support team. You have also been provided a full refund for all charges. If there is anything else that we can address please let us know. 

    Best Regards,

     

    Customer Support

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never heard of USCRIMEDATA.com or ever went to their website until today to see who was charging my credit card. I never opened any account with this company or authorized any charges or received any services. They first charged my credit card (card was never lost or out of my possession) a $1 test charge then recurring charges of $28.95. I just noticed and reported these fraudulent charges to my bank who closed the credit card and will be issuing a new card and contacting this company for a refund. I wanted to let the BBB and anyone thinking of using any service related to this company to beware and never give them your credit card information. Since my bank will handle the refund I do not want to download my bank statement to give them any additional information about me.

    Business Response

    Date: 05/20/2024

    Hello, 

    We attempted to refund your card but it appears that it was cancelled. Your account has been closed. To get a refund please provide us with a mailing address that we can send a refund check and we will get this taken care of for you. 

    Regards, 

    Customer Support.

  • Initial Complaint

    Date:04/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business advertised a $1.00 charge but has billed my account for an additional $28.95.I would like a refund, my information removed from their system, and any account under my name deleted.

    Business Response

    Date: 04/22/2024

    Hi *******, 

    We're delighted to inform you that we've successfully located your account and processed your refund in full. Should you require any further assistance or have any queries or concerns, please don't hesitate to reach out. We're here to help and ensure your experience is as smooth and satisfactory as possible.

     

    Regards, 
    **************
    California Data Services


  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my credit card was charged 1.00 for a incomplete supposed report and now my credit card is being charged $9.95 a month. I did not authorize these charges.

    Business Response

    Date: 04/30/2024

    Hello ******, 

    Thank you for allowing us to address your concern. We were able to find your account and have closed the account. We have also refunded all charges which should appear in your account within 3-5 business days. If there is anything else we can assist with please let us know. 

    Best regards, 

    Customer Support

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    USCrimechecks has charged several ***** plus 1 charge of 1.00 on my credit card starting Dec 2023 to current date. No idea what this scam is. Never heard of this company nor do I find any information at all on their website. Can someone help stop them from charging my credit card?

    Business Response

    Date: 02/23/2024

    Hello ****, 

    We were able to locate your customer account and refunded you for all charges. If there's anything else we can assist you with, please feel free to let us know. 

    Best Regards,
    **************

  • Initial Complaint

    Date:01/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 12, ****, a $1 charge to UScrimechecks.com was posted to my MasterCard account, as the charge for information. Subsequently, an unauthorized charge of $28.95 from UScrimechecks.com was posted to the MasterCard account, which was declined by the credit union credit card issuer. Then, another charge of $28.95 from UScrimechecks was posted to the MasterCharge account on January 22. This charge was not authorized, nor are any recurring charges from UScrimechecks.com authorized. I want to confirm that there will be no further charges to my MasterCard from UScrimechecks.com.

    Business Response

    Date: 01/31/2024

    Hello and Thank You for allowing us to address your issue. We were able to find your account. We have closed your account and provided you a full refund for all charges. If you have any further questions please do not hesitate to ask. 

    Best Regards, 

    California Data Services Support

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -USCRIMECHECKS.COM -Charged me for an unauthorized charge. The charge was advertised to be $1.00 and they drafted a$28.95 charge first that was not authorized. In addition, the $1.00 draft was processed. -I would like a $29.95 refund. -BOTH TRANSACTIONS COMPLETED 5/30/23 -Email sent to the service on 5/30 requesting a refund for both charges. -Assurance that there is no account in my name and/or reoccurring fees with this service. -Service provided no data.

    Business Response

    Date: 05/31/2023

    Hello *********, 

    I was able to locate your account and have closed it for you. I have also provided you with a full refund for all charges. If there is anything else we can assist with please do not hesitate to ask. 

    Best Regards, 

    ******

California Data Services is NOT a BBB Accredited Business.

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