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Business Profile

Ecommerce

Yamibuy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Yamibuy.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yamibuy.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Yamibuy.com

      140 S State College Blvd Ste 300 Brea, CA 92821

    • Yamibuy.com

      280 Machlin CT City of Industry, CA 91789

    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed the order #************* on Nov 1, 2022. The total amount is $282.27. It should be delivered on Nov 9, 2022 but I didnt receive the package. It stated it left at front door but I checked around every possible place, still can not find it. I contacted them for assistance but they didnt really help at all. I need my money back.

      Business Response

      Date: 03/02/2023

      We apologize that there is a problem with your order. We have communicated with you by phone and replied to your email many times, but without any reply. We have re-sent you an email , please check it. Or please call us at ************, our customer service will further deal with your order for you.

      Thank you for your understanding

      Customer Answer

      Date: 03/03/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************

       

    • Initial Complaint

      Date:02/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an automatic cooker on Yamibuy.com on 1/27/23, their return policy is within 30 days. In the last three weeks, I only used the cooker twice and found that it did not meet my expectation. I contacted their customer service on 2/23/23 and was told that I can not return a used item. How do I know the item did not meet my expectation if I never used it? Their policy is unreasonable.

      Business Response

      Date: 02/27/2023

      We apologize for any inconvenience. Our CSR will contact and help you deal with this issue. Thank you for your understanding.

      Customer Answer

      Date: 03/02/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************

       

    • Initial Complaint

      Date:01/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their return policy stated that I can return the unworn item within 30 days but when I tried to request RMA from a customer service representative, they refused the return request.

      Business Response

      Date: 01/27/2023

      We apologize for any inconvenience. Our CSR tried to contact you over the phone, but failed.

      Then we email you with a solution. Please check your email or call us back at ************.We will deal with this issue further for you.

       

      Thank you for your understanding.

      Customer Answer

      Date: 01/27/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order took longer than usual (over two weeks) to arrive without pre-warning or updates;I went on international travel without getting my order;Order is missing when Im back, seller claim its not their problem I have to file a claim myself;Seller is not helping at all

      Business Response

      Date: 01/05/2023

      We apologize for any inconvenience.
      We have received your complaint email and have responded. Please check it out. If you have any other questions, you may contact our customer service at ************ (Email: [email protected]), Our representative will help you deal with this issue further.

      Thank you


    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two types of OTC medicines from Yamibuy.com last week and they are both to expire very soon. The online agent doesn't allow me to return any one of them. The first medicine is a three-box packed for sale and it was manufactured back to 2021 and is about to expire in 7 months. Another one is 10 months to expire.

      Business Response

      Date: 12/13/2022

      We apologize for any inconvenience. After receiving your complaint, we have ****** a return label to return the items on 12/12,  please check your email.
      If you have any questions, please feel free to contact our customer service at ************.

      Thank you

      Customer Answer

      Date: 12/13/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:11/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Before you make a purchase, know that they do not do return or exchange on the items they sell. Spent 300+ on a device, contacted customer service and they simply replies our policy does not take anything back except for defect. In the age of amazon and other business offering exceptional customer service, alot of times no questions asked, this really seem unreasonable.

    • Initial Complaint

      Date:08/29/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yami system randomly asked for payment verification, as I put in 3 orders and 1 got process, 1 got an email to verify my payment and I overlooked because I had purchased so many times never got a verification email, 3rd didn't even have an email to verify. And they canceled my orders after I haven't replied the verification in 2 days and asked me to re-make the order, despite the prices will be different, and also the time I wasted on putting all the items into the order.

      Business Response

      Date: 09/07/2022

      We apologize for any inconvenience.Our CSR tried to contact you over the phone, but failed. We also sent email to you to deal with this issue.We will follow up this case and provide a better solution to you. Thank you so much.

    • Initial Complaint

      Date:07/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the date of July 17, I purchased a facial lotion from Yamibuy, after I received it, I tried it on and it made my face itches with obvious red rashes. I stopped using it immediately, but a week later I wanted to give it another try before I return it, so I used it again, and this time it made my face itch 10 mins after I put it on. So I reached out to their customer service and ask to return the product. In exchange they said the item has been opened (although I kept all of its original packaging) and cannot be returned. The customer representative accusing this allergic reaction is caused by my own skin condition (which I never had before).My skin is still itching as of today, and they refuse to take any actions. I believe they violated my consumer rights.

      Business Response

      Date: 07/27/2022

      We apologize for any inconvenience.According to the order information you provided, our customer service representative has contacted you and further resolve your problem for the issue. We are very sorry for the inconvenience caused to you. Thanks for your understanding.

      Customer Answer

      Date: 07/27/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************

       

    • Initial Complaint

      Date:06/18/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had bought a ****** toy plush ******* may, and it had a lot of flaws and threads which should not be in authentic ****** items. Additionally, the eyes in authentic one should be blue but what I received is black. I suspected this toy is not an authentic one. I contacted with them and asked to return the goods but they insisted that is the authentic.

    Yamibuy.com is NOT a BBB Accredited Business.

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