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Business Profile

Ecommerce

Yamibuy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Yamibuy.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yamibuy.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Yamibuy.com

      140 S State College Blvd Ste 300 Brea, CA 92821

    • Yamibuy.com

      280 Machlin CT City of Industry, CA 91789

    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Earlier this year, I purchased several ready-to-eat braised food products from various vendors on ****. Many of these products were visibly spoiled upon arrival. After consuming the food, my family experienced symptoms of foodborne illness, including diarrhea.When I attempted to investigate the source of these products, I discovered that the vendor pages on **** provided no information about the manufacturersno address, no phone number, and no company name. This lack of transparency raises serious concerns that these vendors may be operating as unregulated, home-based producers.Moreover, I have observed a surge of unlicensed vendors on Yami selling similar meat products without valid **** establishment numbers. In one alarming case, a package of spicy beef jerky displayed **** Establishment Number EST.4122, which I have verified as a company that was officially deregistered in August 2021. Yet, this product continues to circulate under that number.Yami's product pages falsely claim that these items are "**** certified," but the product packaging lacks any **** inspection or certification markings. This deliberate misrepresentation misleads consumers into believing these products meet federal safety standards, when in fact they do not.This conduct represents a clear violation of consumer rights, endangers public health, and undermines legitimate, law-abiding food producers in the *************. It fosters an environment of unfair competition and sets a dangerous precedent for food safety compliance in e-commerce.I respectfully urge your office to investigate these practices and take appropriate enforcement action against both Yami and the involved vendors.

    • Initial Complaint

      Date:04/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been regularly ordering from Yami (yamibuy.com) for a full year. On April 5 I placed an order by 10:00 AM, and they promise to deliver the same day for orders placed by 10:00 AM. But they failed to deliver April 5. I had ordered for my visiting friend, but my friend had to leave, so at 7:30 PM on April 5 I canceled the order. But Yami ignored my email. I ended up sending a total of 8 emails from April 5 - April 6 telling them to cancel the order, but Yami completely ignored all 8 of my emails; they never responded. Yami finally emailed me on April 6 around 10:30 PM and again on April 7 at 1:18 AM telling me they delivered the order and asking me to ship it back to them by ****** They said after they got the package back they would credit me back the $90.98. Yami is playing a game, and this is a suspicious scam. I sent 8 emails from April 5 to April 6 canceling the order but they say they shipped it to me anyway. In addition, I never got the package, so how could I return it to them? And even if I did get the delivery, I told them to cancel the order in 8 emails far enough in advance. I am not responsible for returning anything. Again, the reality is I did not receive anything. But they have not given me my money back.This is a scam. Yami should credit me the $90.98 and reimburse me for all the time they have made me waste sending 10 emails by now.

      Business Response

      Date: 04/09/2025

      Thank you for bringing this to our attention.
      We sincerely apologize for the inconvenience caused. The customer's emails may have been received during a non-business period, which resulted in a delay in our response. We truly appreciate the customer's patience.
      At this time, we are still working to confirm the specific order information. We kindly ask the customer to contact our customer service team with their order number, so we can investigate the situation in detail and assist accordingly.
      In general, for orders that have not yet shipped, customers are able to cancel directly through their Yami account. If the package has already shipped and the customer does not receive it, we can initiate a lost package investigation. If the package is received and the customer would like to return it, we will issue a full refund once it is returned.
      Please contact our customer service team as soon as possible so we can offer a prompt and effective resolution. We are committed to resolving this matter in a fair and timely manner.

    • Initial Complaint

      Date:01/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Does not offer any kind form of refund for a unopened package.

      Business Response

      Date: 01/22/2025

      Thank you for your inquiry. The product purchased is the special edition of the Chinese New Year Blessings Barrel, which includes unique packaging, and as such, the price differs from the regular version. We hope you can understand this distinction.
      Regarding the return of food items, for health, safety, and hygiene reasons, we are unable to process returns. This policy is in place to ensure the well-being of all our customers. However, we will reach out to the customer with alternative solutions to address the situation.
      Please kindly check your email for further details. We appreciate your understanding and thank you for your cooperation.

    • Initial Complaint

      Date:01/01/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Summary: Request for a full refund due to the return of an unopened and undamaged product in its original packaging.Complaint Details:On December 17, 2024, I received the package from Yami (Order #*************). The product was never opened and remained in its original packaging. I decided to return the item immediately, using the prepaid return label provided by ****, on the same day it was ************ support this, I have attached a picture I took of the product in its original packaging before shipping it back to ****. This clearly shows that the product was unopened and undamaged at the time of return. I shipped the item back using the original packaging to ensure its protection during transit.However, **** is now claiming that the product is not in brand-new condition and has water stains. This is untrue. The damage must have occurred during their handling of the return or transit. Their deduction of a 15% restocking fee and $7 shipping fee, leaving me with a refund of only $366.25 instead of the full $432.50, is completely unfair.I request a full refund of $432.50 since the product was returned in the same condition as it was delivered to me. If this matter is not resolved promptly, I will pursue further actions. Attached are:Proof of delivery and return tracking ************* correspondence with Yami.A photo of the product in its original packaging before it was shipped back.Attach the picture showing the original packaging along with other documents and submit the complaint. This additional evidence strengthens your case. Let me know if you need help organizing the files for the submission!

      Business Response

      Date: 01/02/2025

      We sincerely apologize for the issue with your order. Our customer service team has corrected your refund amount and responded to your email. Please check your inbox. Thank you for your understanding.

      Customer Answer

      Date: 01/02/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *** *****

       

    • Initial Complaint

      Date:12/06/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order on 11/29/2024 and received it on 12/4/2024. The package I received was damaged and the content inside also was impacted and crushed a bit, due to poor packaging. The packet inside was at the bottom of the box while the rest had bubble wrap, instead of using the bubble wrap to go around the packet I ordered. I am extremely disappointed and spent $26.95 on a product that was on sale and may not ever go on sale again. I have attached photos of the damaged package.

    • Initial Complaint

      Date:11/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yami shipped fake products and they wouldn't admit or issue refund.

      Business Response

      Date: 11/29/2024

      Thank you for contacting us. The customer reached out, mentioning that the taste of the product is different from their previous purchase and suspected it might be counterfeit. However, the customer purchased two similar products from different brands. We have since contacted the customer again, providing a solution and an explanation. Thank you once again.

      Customer Answer

      Date: 11/30/2024

      I have used the authentic products many times before purchasing from your website. The products from your website looked the same on picture but with inferior quality. Like I said before, it has a FISHY and CHEMICAL taste. If you are a responsible business, then you should refund your customers for such terrible products. And you should stop this products from your current supplier all together before it poison the customers. Even the off brand one on your website has better quality than this branded one that I just purchased from you.

    • Initial Complaint

      Date:10/31/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yamibuy.com is the most disgusting e-commerce site! No returns, no refunds, and customer service is unreasonable! ********************** sold me expired ointment medicine! They refused to refund. The clothes they sold arrived dusty, with fur matted together touching them is unsafe. Yamibuy.com refused to resolve the issue, I have no choice but to file a complaint with the BBB."

      Business Response

      Date: 10/31/2024

      The refund for ************ ointment antibacterial anti-inflammatory acne acne dermatitis and scald 15g/ PCS was processed , and no return is necessary; you may keep the item.

      Regarding the pajama return, we provided a return shipping label and instructions in our previous email. Please follow the instructions to send the item back, and well issue your refund as soon as we receive it.

      Thank you

    • Initial Complaint

      Date:10/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I place two online orders at Yamibuy.com, neither of them were delivered to my address. I contacted Yamibuy.com two times seeking to resolution of the misplaced delivery, after I provided all the necessary information (order number, confirmed home delivery address on my order, the picture of my front door - asked by the online support agent), neither of the issues were resolved, and Yamibuy kept asking for more information in circles rather than help to resolve the issue.Order 1: order number *************, placed on 26Sep2024, was delivered to the wrong address (picture 1 showed delivery proof which is clearly not my house as shown in picture 2). I contacted Yamibuy after it was misplaced and they still haven't resolved it. Order2: order number *************, placed on 02Oct2024, was delivered to the wrong address (picture 3 showed delivery proof which is clearly not my house as shown in picture 2). I contacted Yamibuy after it was misplaced and they still haven't resolved it.I'm asking Yamibuy to resolve it immediately, and I'm very upset from the packages were delivered to wrong places two times in a row, and instead of helping me to resolve this inconveniences, Yamibuy kept asking me to provide more proof.

      Business Response

      Date: 10/12/2024

      Thank you for reaching out. Regarding the lost orders, we will wait for three business days for the logistics investigation. If you still do not receive your items by then, we will confirm and process a refund. Currently, both orders have been refunded, so please check your account. We sincerely apologize for any inconvenience this may have caused. If you need further assistance, please feel free to contact us.

    • Initial Complaint

      Date:10/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I would like to file a complaint regarding some unreasonable practices on the Yamibuy.com website. I purchased two camera products from Yamibuy.com on Sep. 29th and Oc 3rd. After receiving them and testing them, I found that they did not meet my basic needs. I contacted the customer service to request a return, but I was informed that opened items cannot be returned. After insisting strongly, they contacted their supplier and provided the following solution: if the item has been opened or used, a restocking fee of 15% will be charged. I believe this is an extremely unreasonable and unfair policy, as I cannot know whether the product is usable without opening and testing it. This is very tricky behavior on their part. I hope that Yamibuy.com will fully refund my purchase, and I am here sincerely request the assistance of the BBB to help resolve this **********'s my order number on yamibuy.com 09/29/2024, Order# ************* Price: $29.99 +Tax 10/03/2024, Order# ************* Price: $49.99 +Tax

      Business Response

      Date: 10/09/2024

      Thank you for your feedback. We will follow up with the customer to address the issue. While we will do our best to meet the customer's satisfaction within our system, some merchant policies may differ. We hope to provide a satisfactory service to the customer. Thank you very much!

      Customer Answer

      Date: 10/23/2024

      Hi Dear BBB,

      I would like to update you on the progress regarding my complaint (ID:22398773). After your mediation, Yamibuy sent me an email instructing me to return the product and refund me upon receipt. However, my ***** return package arrived at their warehouse on October 16 (tracking: ************), and now it's been 6 days, I have not heard anything from them since. Would you please help me with this and May I continue my complaint until I receive the refund?

      Thank you very much & waiting for your reply.

      ****

      Business Response

      Date: 10/23/2024

      Thank you for reaching out to us. Regarding your order and refund matter, we have a dedicated team following up on this. Please rest assured that once the package is returned and finish the checking , we will promptly scan and confirm the product information, and process your refund as soon as possible.
      We appreciate your patience and understanding. If you have any further questions, please feel free to contact us.

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this order (*************) on 8/16/2024, amount of $336.03. It said it was delivered, however, I checked all the possible places still can not find the package. I contacted the merchant and they refused to refund the amount back. They are not trying to solve the problems.

      Business Response

      Date: 08/28/2024

      We deeply regret that the customer's package has been lost. We will contact the customer again and ask them to keep an eye on their emails. Thank you very much.

    Yamibuy.com is NOT a BBB Accredited Business.

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