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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • CIBC

      PO Box 4058 Station A Toronto, ON M5W 1L8

    • Cibc

      400 Burrard St # 1200 Vancouver, BC V6C 3A6

    • Cibc

      1410 3rd Ave Prince George, BC V2L 3G2

    • Cibc

      3 Fl 400 Burrard St Vancouver, BC V6C 3A6

    Customer Complaints Summary

    • 111 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:26/06/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a CIBC **** card online to do a balance transfer at 0 percent until April 2024. The card arrived with literature saying that yes, in fact, I could do a balance transfer. I called **** twice and neither time would they allow the transfer. The first agent said I needed to prove that I had a promotional offer. What???? The second agent said I could not get this offer on the phone. Again, what? **** ** *****. I should get the service I applied for.

    • Initial Complaint

      Date:15/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a resident of an apartment and I am receiving mailed bank statements for a previous resident named ****** ****. I need CIBC to contact the client and update his address

    • Initial Complaint

      Date:03/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got cash back for 2022 from CIBC ****** **** and received an email on Jan 16, 2023 about it ** * ********. And I closed my account and a credit card from CIBC in Jan 23, 2023. Before I closed my accout and a credit card, I double checked if I can receive cash back and they said I can. I had waited for two month and called to CIBC twice for asking for sending it. In everytime they said they will send it to my address but I didn't received it. I complaint it to Client Care of CIBC and received an email from CIBC on March 29, 2023. And CIBC staff called to me and said he sent it to my addres on April 12, 2023. I called to CIBC to check the delivery of it on April 28, 2023. She said the guy who contacted to me in the last time will call or send emails to me. I didn't receive any calls and emails from CIBC. I had called to CIBC over 10 times in order to solve this issue for the last 4 months. But they don't care about it and I suspect they are waiting till I give up. The cash back is over CAD 1,200. They have been holding it for the last 4 months.

    • Initial Complaint

      Date:02/05/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I was young, around 20 years old I had an addiction problem and I went to the bank to get 100 dollar overdraft set up and I was told I wasn't able to get it because of my credit. As I was leaving the bank I was pulled into a room by a woman who told me I could get a credit card. I did and then I lost my job and couldn't pay it and the interest racked up to over 1200 dollars back around 8 years ago and I was young and I still wouldn't be able to pay that much to this day. I'm low income and on social assistance. I developed a mental disorder, PTSD. Now my credit is ruined at the age of 30. I have a 610 Credit Score and the only thing I owe is this credit card. It's completely ruined my credit even after switching banks. I need some help with this. I don't deserve to have my credit ruined forever because I got taken advantage of by someone who was trying to fill Credit Card quotas set forth by the bank itself. If I wasn't allowed to get a 100 dollar overdraft why was I allowed to get a credit card with a 500 dollar limit. I feel like I was taken advantage of after being a customer of over 10 years since I was a 10 year old boy. This lead me to throw my credit card and debit card on the table and walk out of the bank.

    • Initial Complaint

      Date:01/05/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use an accounting program for my business, Wave. In the last year they have offered the service of invoices being paid directly through them, then Wave sends the funds to my bank account. I opted in in Nov as one client likes to collect points using their ****. I set up my banking information but it turned out the transit number of my branch isn’t the bank I have used over 20 years. There have been 5 transactions processed through Wave. Nov 1, 2022 $142.14 Dec 2, 2022 $344.40 Dec 5, 2022 $324.53 Jan 3, 2023 $497.78 Apr 3, 2023 $1788.71 I realized the funds had not been processed and deposited into my account and had Wave checking into why? They came back to me that the funds had been deposited and their IT department verified they had actually been deposited into an account at the CIBC Sunridge branch. I contacted CIBC and was told to contact the telephone banking number for which I did Apr 6th. ******* from Halifax was my contact. Once I explained the situation to her she advised me the funds would have been returned if the transit number was incorrect and not to worry as they would not have been deposited. After a week going after Wave regarding the supposed return they verified the money had not been returned and they have provided transaction details for the last 2 deposits. I contacted the Thornhill branch that my accounts is actually at and they again advised contacting the telephone banking number. I then proceeded to contact the Sunridge branch and left a detailed message on Apr 10th. I received a call from Annie advising she will need to check with a supervisor and I may need to come into the branch. A week passes and no calls. I call back on Apr 15 and am advised that they are doing the transfer and it could take a couple days. Apr 22 left a message with ****** as the funds are still missing. No call back. Apr 22 I called telephone banking and again told me it could take a week. I have left 7 messages and no one returns my calls from Sunridge CIBC. No funds?

      Customer Answer

      Date: 26/05/2023

      I heard from ***** CIBC Customer Care
      Friday May 12. I filled her in a with the details of the issue.  She advised she'd check into it and to give her a couple days to respond. The funds were deposited into my account on May 15th.

    • Initial Complaint

      Date:28/04/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got CIBC ** Conversion Pre-Paid **** last July and used on my trip to Europe in August, 2022. They are advertised that you will receive 1% cash back on all your spending. With repeated calls and emails since several months, I have not received any response except the standard email that they are working on my request. I am not the only one, even my son used his card in the same trip and never seen any cash back. I think it is a marketing trap and looks like they are not giving cash back to anyone. Please help me resolve this issue.

      Customer Answer

      Date: 26/05/2023

      I have received call from CIBC and my complain have been resolved.

    • Initial Complaint

      Date:06/04/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am experiencing an issue with CIBC's Fraud activity monitoring program, relating to CIBC interac **** Debit card. There was a suspected transaction from *****.***/**** that resulted in my interac card being restricted. I've called the number specified to deal with such matters now six times and have left request for call-back and/or was left waiting on hold for inordinate amounts of time and was unable to speak with anyone. As well, I've now been into the ********** CIBC branch now four times to try and deal with this, but to no avail. The branch attendants were not able to solve the issue in-person, due to the requirements of the call-centre. The instances of fraudulent activity and customer service at CIBC, is now well-beyond acceptable. I have experienced three occasions where my card was targeted, starting approx. four years ago - the first two times occurred when I was with the ****** branch. My card is tied to my business and I've now had five payments to my service providers rejected due to the restrictions, including ** *****, which now carries with it the specter of disconnection if I can't get this situation resolved asap. * *** * ******** ************ ** ****** ****** **** *********** *** ***** **** *** **** ******** ** *** **** *** ****** ******** ****** ***** ***** ** ************** ****** ** *** ***** *** ****** *** ******* ** ********** ** ** ***** **** ******* **** ** *********** ***** *** ***** **** ********* ******* ******** * ***** ** **** **** *** ***** ******** *********** **** ** **** ***** ** *** ****. The issue being investigated is a fraud to begin with and seems counter-intuitive and offensive to not be provided the opportunity to deal face to face and have the situation resolved at once re; issue a new card etc.. which this morning, with one of your attendants we've tried, but the system would not let us. I request an in person meeting with a manager at the ********** CIBC branch and to have a new card issues immediately

    • Initial Complaint

      Date:03/04/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1)CIBC had failed to mail me my expired CIBC bank access card. 2)After I had signed on to the CIBC online banking website, I had applied for a personal line of credit online with all my personal information already provided. After a few days, a CIBC agent called me during my working hours regarding my personal information repeatedly. This defeats the purpose of the application at all.

    • Initial Complaint

      Date:31/03/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting for over 2 months for issuance of my late mother's TFSA which is not subject to probate. The estate department doers not speak to customers and the local branch is less than helpful. I want to know why they are refusing to release the funds. I have done everything they have asked and yet, nothing has been done.

      Customer Answer

      Date: 24/04/2023

      Issue resolved.

    • Initial Complaint

      Date:28/03/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to transfer out my registered accounts outside of CIBC to *********, and this has been a long process with multiple phone calls made with no resolution. This has resulted in negative balances in both my RRSP and TFSA. Now the TFSA they told me would be rushed but nothing has happened. I have contacted them multiple times to try to make a trade and I have been told that I can't because of the transfer process. The reason I want to place a trade is so that I can cover the negative balance but they have both said I cannot because of the transfer process and that it should be done soon but I continue to wait and now there are 2 interest charges. Also specifically I talked to ****** the last time and I explained that I talked to 2 different traders who said that I cannot placed a trade. He continued to assure me that he sees nothing wrong and that I will be able to. I had to explain to him multiple times that I was told I could not. He then talked to someone and explained to me that I can't make a trade. I asked him why he told me that I could and he said that he specifically said "you can make a trade, not that you can sell". I really did not appreciate him arguing semantics with me instead of apologizing.

      Customer Answer

      Date: 24/04/2023

      Hi, with regards to my complaint it has been resolved finally. Thank you

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