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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • Cibc

      5 Fl 400 Burrard St Vancouver, BC V6C 3A6

    • Cibc

      796 W Broadway Vancouver, BC V5Z 1G8

    • Cibc

      PO Box 1235 Stn Main Coquitlam, BC V3J 6Z9

    • Cibc

      300 - 177 Victoria St Prince George, BC V2L 5R8

    Customer Complaints Summary

    • 111 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 10 2023. CIBC withdrew an extra $271.99 from my **** debit card for a RV cover that I purchased for $312.79. I was in contact with the online banking 3 times and they keep saying It will take up to a year to resolve. I talked to my local Bank Manager Mr. Ian C***** at CIBC ** *********** ****** **** *** ********* ** ******* ###-###-#### He said he can't help me because it was on line banking and he use to work for online banking and they don't know how to deal with a **** debit cards properly

    • Initial Complaint

      Date:24/01/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is ** ********** *** ****** CIBC **** Prepaid ISSUE - Fraudulent Transaction Approximate Date - 11/16/2023 Amount stolen from me - $135.94 Steps I've Taken: - Contacted card issuer as soon as I discovered it. - Opened an investigation with them - Put a fraud block on my card Steps they took: - Opened an investigation - Closed the investigation the next day, deeming it a valid transaction???? - NEVER contacted me that they closed the investigation, left me waiting for 2 MONTHS!!!! They are supposed to have a zero liability policy as a **** holder, they provided an un-acceptable answer as I NEVER made that transaction. ******** ***************

      Customer Answer

      Date: 22/03/2024

      They have not contacted me, but they did FINALLY give me my money back, so, there is that.  You can withdraw my complaint and consider the matter closed.

      Thank-you so much for getting back to me and your assistance on this.

    • Initial Complaint

      Date:02/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable with the debt CIBC CREDIT CARDS as I already been approved to settle payments weekly and they still report of missed payments.

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Before I travelled to turkey, I called my Cibc to alert them. I was leaving the country. Despite this they cancelled my card so I was unable to pay for the service I received in turkey (I had previously tried twice to send international money transfers, but they did not go through) I finally had to enlist help from my branch to get the card reactivated Cibc stated they cancelled it because they thought I was being coerced. If I had been coerced and was unable to pay, this would probably have put me in a great deal of danger. Two or three days later they cancelled it again in London because they’re vigilance was alerted by $41 taxi fare (long story but the nice taxi driver was later denied 85 pounds I owed him because the cards were cut off.) When I got home, I realize their vigilance only extended to small amounts they had finally sent off the international money transfers (meaning I paid three times for the same service— where was their vigilance now) In the nearly 3 weeks I have been back in Canada. I’ve spent endless hours on hold to call centers. I contacted my branch repeatedly I’ve been put on hold escalated moved on and as yet nothing is done. They state the one transfer was rejected (as in bye the vendor) Fly**** has stated repeatedly they never received the transfer. To others that were for a total of around $10,300 were listed as sent and complete. Despite the fact they could not have been the routing numbers in the account number or both wrong so there will be no account to send them to.. these transactions have now simply disappeared from my online banking. Unfortunately the $10,000 is still missing from my line of credit.. My credit card statement says I was somehow reimbursed, but I was not happily fly. **** still have their money.. I All this means I can’t trust my bank. They have most of my assets what are clearly unable to deal with much smaller amounts. I would like my 10,000 back and to move my other money to a more reliable bank

    • Initial Complaint

      Date:13/10/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a business account with cibc since 2016 On Sunday Sept 17 at night I got a message for my business account when I opened it it shows it’s from my son *** **** ** ***** ** ** ** ***** **  This message was for deposit money from my son I did e-transfer him some money in the morning I thought he didn’t use it and he transferred it back but when I opened my bank account to accept it It showed my sons name but it from someone named ***** **** I closed it tried to contact my son But I couldn’t as his phone was out of charge in my car I waited till I go home and check Like an hour I received an email from the bank that there r couple unusual transactions happening to my account when I checked on my bank it showed there r 2 transactions both for 2950 Canadian dollars I tried to contact the bank for more than 5 hours waiting no answer and I couldn’t stop the transaction Until 3 or 4 am until they answered and they file the complaint i activate all my cards business and personal and asksed me to go open a new business account and of course it’s by appointment the earliest appointment I could find was Friday so I stayed 5 days with no cards both personal and business After calling everyday for 3 -4 hours waiting they replied on Friday that the bank is not responsible and my case declined They told me that my son’s email got hacked and that’s why but it’s not my fault either it’s $3000 and I’m protecting against fraud and it’s fraud the fraud department everyone I have talked to was really mean feelingless They were talking to me like I did that to steel money *** * **** **** ********** * ****** ****** * *** **** **** ***** *** **** *** *** **** ***** **** *** *********  Everything is missed up since Sept 17 I received the email alert after an hour from those transactions although I have had this account for 8 years never ever did any etransfer for more than 500 or max 550 They should have confirmed first or at least answer my call as soon as I call so we could have stop it

    • Initial Complaint

      Date:01/09/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal customer with CIBC since 2005. I was trying to send money overseas and a CIBC branch manager told me to send the money using their Global Monday Transfer as it was guaranteed to to be received in 1-3 business days. I sent $14000CAD overseas to Jamaica on August 3rd and the beneficiary still has not received the money. CIBC is now telling me that they have no idea what happened to the money and after nearly a month, they are refusing to credit my bank account the money that they have lost.

    • Initial Complaint

      Date:10/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 25th, 2023 I was approved for a CIBC Select **** with their standard introductory offer for an interest free, 1% fee balance transfer. My account was then blocked or frozen, until I went in to the bank to ID myself. It took 2 visits to the bank to have this understood by the employees at CIBC. When I was finally on speaker with a bank employee, and the Fraud dept., they ID'd me and it was explained that the freeze was due to the balance transfer request. That confused me, but I was assured on the phone that now the transfer would go through. It never did. Now I have spent weeks playing phone tag and being offered less than the introductory offer to transfer my balance from my other card. The introductory offer, that I now can't access because it is only available at time of application. I am powerless in this situation, and seemingly endlessly wasting my time on the phone. Please help!

    • Initial Complaint

      Date:13/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of this bank since last 10 years and they have been ******* me left and right. In March 2023 along this bank has charged me over $200 for NSF fees, without providing me any overdraft facility, they are charging me this money each month. In March $5 transaction become NSF and for that this bank charged me $45 for fees and also dishonoured that payment. **** ** **** *** ******* ** *** ********** **** **** **. **** * ****** *** **** * **** ******* **** ** *** **** ***** ** **** **** * **** **** **** **** ** ***** ***** **** ******* *** ** ** ** ****** ** **** ***** ***** ********* *** ******* **** **** ****.

    • Initial Complaint

      Date:10/07/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a wire transfer to the USA from my account in ******* ******** CIBC on June7/2023. To date it has never been received by the recipient. The issue has never been resolved. Thanks ***** ******

    • Initial Complaint

      Date:27/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mistakenly overpaid my CIBC ****** ********** and as a result, a credit appeared on my account. Following the statement date, I contacted customer service to inquire about retrieving the excess funds. They advised me to visit an ATM and simply withdraw the credited amount, assuring me that no fees or interest would be applied since it was a credit balance. However, upon withdrawing the credit, I discovered that I had been charged a fee. When I approached customer service again, I learned that I would also be subject to interest charges due to my prior purchases. I expressed my dissatisfaction, emphasizing that this is a credit card, not a debit card, and it is unfair for the charges to be deducted immediately from the credited amount. According to the normal functioning of credit cards, those purchases should be paid off in the next statement cycle and are not due until a later date. Otherwise, I would have used my debit card instead. I firmly believe that I should not be held responsible for any fees or interest solely because I withdrew the credited amount from my account. Therefore, I kindly request a reimbursement for all the charges incurred. Thank you.

      Customer Answer

      Date: 17/07/2023

      This e-mail is to inform you that my complaint with the number #******** has been resolved. Thank you for your attention. Regards

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