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Business Profile

Security System Monitors

TELUS Home Security

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

This profile includes reviews for TELUS Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see

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TELUS Home Security has 45 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 48 Customer Reviews

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    Review Details

    • Debra K

      Date: 16/04/2025

      *** **** * **** **** ********* I have never been 100% happy with the service but today took the cake... I could not cancel my service online, had to call and I'm at 4 hours and still counting trying to cancel my service. They were REALLY fast to get my $700+ when I signed up. It took the first 2 hours just to find my account, had several disconnections (not by me) and now on hold yet again. I will NEVER NEVER deal with Telus ever again

    • Dan P

      Date: 21/03/2025

      VERY BAD Customer Service! ** The offer was one thing (they promised the moon and the sky), but in reality it turned out to be very expensive, waay over what was promised + support / service is very sloppy. The guy installing was great but he's just a tech. The real swindlers are those at hdq who devised such a scheme: promise everything, lock the idiot-customer with a contract and leave the customer *** **** with no service/support whatsoever. Now if you try to cancel, you stay FOREVER on the call because of course no one at TELUS will answer if hey figure out that customer wants to cancel. Finally after an hr or so, someone was able to look at everything. Guess what cancellation fee is $1,180 !!! Absolutely ridiculous, I did not agree to such a thing, my verbal/audio contract with TELUS seller coming at my door did not specify anything like this! To TELUS: * **** *** **** ** ********* **** **** ********* *** ** *** ******* ** **** ** * ******* ********* * *****

    • Kim N

      Date: 19/03/2025

      I DO NOT RECOMMEND TELUS HOME SECURITY 5 service calls to my house by 2 different technicians, several phone calls and my security camera is still not working properly. My last post was deleted by Telus. I would not recemmend Telus. It's been 2 weeks and they have not fixed my problem, this is unacceptable.

    • TERRY M

      Date: 11/03/2025

      Our wireless smoke alarm started to chirp loudly. I suggested to Telus ADT support maybe it's the batteries. There reply was to charge $ 195.00 to come out. In the end they removed the $ 195.00 charge, suggested an upgrade but the technician never showed up to do the upgrade. When this problem occurred I had to go through Telus customer service, Telus support and then Telus upgrade. 3 different divisions and how many people and how long on the phone???. ** ********** ** ** **** **** **** ***** ****

    • Tony C

      Date: 08/03/2025

      Very poor customer service. Breaking promises. No follow ups. Extra chargers even after discussion. Month of phones calls to only get attitude and find out on calls appointments cancelled without contact.

    • Corrine J

      Date: 06/03/2025

      ***** ******** I was previously with ****** before Telus bought them out. Everything was fine, until I moved... Next thing I know, they locked me into a 2 year contract without my consent. Expected to pay $1400 or reinstate services. * ***** * ********* **** ***** ********* ******* *** * ******** **** *****

    • Jon S

      Date: 21/02/2025

      Telus sent me a home security system i never wanted on a promotion. I paid $200 and never hooked it up. After alot of back and forth i owe collections $1200 now. ***** ** ********

    • Norma W

      Date: 17/02/2025

      *** * ********* ******** An agent cancelled my monitoring service without my knowledge because I was not interested in upgrading my system which, incidentally, is only 8 years old and was working well. When my statements indicated I had a credit, I called for an explanation . I was furious to find out my monitoring service had been cancelled. I receive a reduction on my property insurance because I have a security system that is being monitored. This company is all about upselling and does not care about customer service/satisfaction. *****

    • John G

      Date: 08/02/2025

      Bad system markets as "advanced." Terrible to Zero customer support once they have your money. No automated billing. **** ****. ** *** *** ***** ******* They're over priced and they under deliver.

    • Vincent O

      Date: 24/01/2025

      Staff are not sincere I was **** to severally they keep charging me for service not rendered. They refused to cancel my service. I moved to a new apartment and they did not install my service and every month since November they send a bill. I calIed severally for a tech to come and install but no one came. I need help in getting to the right person in Telus smart home security. This is so painful.

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