We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Express and Transfer Services

Loomis Express

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express and Transfer Services.

Reviews

This profile includes reviews for Loomis Express's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Loomis Express has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 18 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Sijamol S.

      Date: 16/05/2023

      I had a parcel coming in from *****, usually its through *********** but unfortunately I ordered for higher amount to be eligible for Express Shipping so it was under DHL.So, I knew that it wouldn't be smooth and I went ahead of time and submitted the Waybill number, phone number and address so that they can contact me instead of making me scavenger ****.But, they would still do the same. The driver will never come to the apartment and still update their system saying that delivery attempted. Where are they attempting delivery at the warehouse itself, Coz they never showed ** in my parking lot.Then we went down to tell the lady at the front desk, and she made ** go back two times just to tell ** that she is busy with other stuff. When we wanted to wait she started *********** ** ** saying that she would call cops.*** ***** **** ** ***** **** ** **** ** ***** **** **** *****

    • Mark C

      Date: 28/03/2023

      The delivery guy buzzed my apartment to let me know he has my package. I told him to take the elevator to the fifth floor. I waited and he never arrived. I went down and he just left my package in the lobby for anyone to take. I called Loomis Express to complain about the delivery driver** ********* but it turns out, the company tells their drivers to *** ****** ********** *** ******** *** ** just leave them ***** **** *** ** ******* ** ***** **** ***** *** ***** ** ***** ** ******** **** **** ** ******** ******** ******* ** *************

    • RENE C

      Date: 24/01/2023

      we had ordered a parcel and it sat in Timmins for almost 2 weeks because they had no driver in our area... finally got it BUT it was delivered by *** after I complained many times that it is only 100 KM's away... really poor service *** ***** ********* **** ** *** * * ***** **** **** * ***** *** **** ** **** ** ***** ****

    • Ernest Y

      Date: 07/12/2022

      *** **** ****** **** *** **** ******* * ***** **** **** ***** God, what a horrific experience I didn’t think anybody could be slower than ****** **** ground service. They’re arguing that the address does not exist yet I can punch the address into ****** maps or ***** Maps, and not only does it exist. It shows as a picture of the house with the civic number. It keeps going out for delivery and then going back to the warehouse and they always got some crazy excuse. I wish they would just drop it off at ********* or ***** so I could get the package I would even pay the extra.

    • Charles E

      Date: 30/11/2022

      ***** *** *** ******* ***** ** ******* ****** **** **** ***** ****. 15 days from red deer Alberta to New Brunswick, they lost it for 8 days, called me a **** when I inquired about it, then call me to say they don’t service my area, I have to drive 75 km to go get it…. *********, ***, *** ** and every other courier deliver to me. ***** *** ******* ****** ****** *** ******** ** ***** ***** ** ******** ******* ***** ***

    • Jeff D

      Date: 16/08/2022

      I should reiterate that using this shipping service was never up to me, and i have two separate complaints from two deliveries which i had the misfortune of having Loomis "deal" with. First was a snowboard which the company i ordered from decided to use loomis. I was informed through tracking numbers that it would arrive at a specific date so i made sure that i was home and or by my phone because it's attached to the buzzer for my apartment building i'm in. Not only did someone not buzz in but i got a door tag saying that the customer wasn't home and that it will be held at the depot. The depot is a 45 minute drive from my apartment. When i called to complain i wasn't able to reach anyone. The second issue happened today. I ordered a replacement part for my bosses vehicle that sustained some damage. The part was approximately $500 and was left in the lobby of my apartment building.. A 15 story building with over 100 tenants!! Just left in the lobby. Thankfully my landlord messaged me and i had my girlfriend grab it before someone else might have. I'm hoping that by posting this review that maybe a retailer who uses or may use loomis will think twice about using this second rate company to ship their products with.This is 100% the truth and i couldn't be more disappointed with a company

    • Cris R

      Date: 08/07/2022

      Company refuses to deliver packages at the door. They dont care about you or your parcel. We were expecting binders for our school. the delivery was weeks late. They kept ***** saying they came to our address but couldnt park due to construction on the street, ****************************** we receive packages every day from other places.
      The lady named Angela was just the most **** person I've spoken to on the phone, she basically told me they would leave all the boxes on the street and I would have to bring it upstairs by my self. They were refusing to do the delivery, and asking to go pick it up in their location. This was the worse shipping company that we have ever work with.
      Zero customer service. Very desapointing.

    • Ben B

      Date: 14/06/2022

      ********************* you call them if youre lucky you will talk to someone who doesnt care and tell you lies just to shut you up ! They dont care about you or your parcel. Online chat is terrible too...they will answer you 30 min later just to tell you, one moment and never come back !!!**************************

    Loomis Express is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.