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Business Profile

Computer Hardware

Wondershare Technology Inc.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Wondershare Technology Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BUYER BEWARE - they make it impossible to get a refund for a product that doesn't work as expected. I do not recommend purchase from this company (and I have used their product ******* for years, but the company seems to have changed). Last night I purchased a 1 year subscription for the Wondershare Uniconverter product hoping to be able to convert *** files to ***'s as they advertised. I tried the trial version but it didn't provide file long enough for me to evaluate to even test the software. The 1 year subscription is $39.99 which is a lot, but I had bought ******* previously and liked that product a lot, so I figured Uniconverter would be good as well. The *** files created did not sound like the original *** files at all. So I went on to find a solution where I could just use the *** files. I figured that Wondershare - that I had previously found reputable would honor a refund request based on my experience. Waking up this am and trying to use their website to ask for a refund has been a nightmare. The link to the support center from the website does not even work. There is no easy link from my account to request a refund. The form to request a refund does not work. I had to get on a live chat to even request a refund where they told me I needed a copy of the files created to request a refund. I had already deleted the software and the files, so I would have needed to re-download and process a file to do this. I can only think that Wondershare has now changed and specifically tries to make any refunds virtually impossible and so frustrating that people will just give up. That is a horrible customer service policy and I will never buy from this company again. Horrible horrible customer service.

      Customer Answer

      Date: 08/06/2022

      I have no idea what you are - this is bizarre.  What do you need me to do????

      Business Response

      Date: 09/06/2022

      We are sad to hear that you submit a review on BBB for us. Firstly, I would like to present our deepest apologies for the inconvenience that happened on your end.

      About our refund policy, please allow us to make a further explanation as follows:
       
      Kindly note that we accept a refund request if the customer encounters technical issues that are unable to be solved within 30days.  We are eager to fix the problem after knowing users encounter an issue using the product, so our support may ask you to provide specific details via emails for further troubleshooting, and this was the reason we didn't process a refund for you in the first place. Seek your kind understanding.

       
      To help you out, I have escalated it to our senior support ream and they’ll further evaluate your refund request and keep you updated soon you, please keep an eye on your mailbox. Thank you!

    • Initial Complaint

      Date:01/06/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased this software on 5/29/2022 and could not get it to work correctly. Sent about 4-5 emails to the company, all came back with apologies and that they wanted to help me. if you are a legitimate company, you have a refund/return program that is easy to use and that it is not the sole discretion of how and why you get refunded. I am requesting a refund of 64.99 for the software.

      Business Response

      Date: 03/06/2022

      We are sad to hear that you submit a review on BBB for us. Firstly, I would like to present our deepest apologies for the inconvenience that happened on your end. About our refund policy, please allow us to make a further explanation as follows. 
       
      Kindly note that we accept a refund request if the customer encounters technical issues that are unable to be solved within 30days.  We are eager to fix the problem after knowing users encounter an issue using the product, so our support may ask you to provide specific details via emails for further troubleshooting, and this was the reason we didn't process a refund for you in the first place. Seek your kind understanding.
       
      For your case, I have escalated it to our senior suppot ream and they have already sent th final solution to you via email, please kindly check your mailbox.
       
      If you need any other further support, please feel free to contact us at [email protected] and we will be happy to help!

      Customer Answer

      Date: 03/06/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,
      **** *** *****

    Wondershare Technology Inc. is NOT a BBB Accredited Business.

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