Complaints

This profile includes complaints for Wondershare Technology Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wondershare Technology Inc.

  200 4445 Lougheed Hwy Burnaby, BC V5C 0E4

• 

  Wondershare Technology Inc.

  Ste 3152630 Croydon Dr South Surrey, ON V3s 6t3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their software license with the understanding that I could receive a refund within 7 days if the product did not work. The product did not work, but they refused to give me a refund. I sent the required screenshot detailing the problem, but they still refused for reasons that are not clear.

  Business Response

  Date: 16/04/2025

  Sorry for the inconvenience, we notice that our senior agent was provided the troubleshooting steps to the customer, we will help to resolve the issue as possible as we could.

• Initial Complaint

  Date:25/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18th, 2025 I looked into perhaps purchasing a subscription to Wondershare's Filmora program. Upon looking over the the plans, as with all other sites, it looked as if I could purchase a monthly membership for $4.99/month or a yearly membership for $59.99. Not being able to afford such a price I decided to click the $4.99. However, their ad was very misleading and I was charged for the $59.99 plus tax. There is no option for a monthly payment as they make it out to seem. Immediately seeing what had happened I reached out to the company without downloading nor activating the program sent along with the invoice. I informed the company that I did not want nor could afford this subscription and wanted a refund. After many emails and run arounds they still refused. They sent me a picture of their subscription page and that was NOT what I saw. They asked me to send them proof of what I saw on their page and I did so and they still denied my refund. Run around after run around. Id simply like a refund as their ad was quite misleading.

• Initial Complaint

  Date:20/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 3/20/25, did not provide option to cancel the subscription. Does not provide customer service or other options for cancelation of subscription.

• Initial Complaint

  Date:24/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5, 2024, I purchased iTube Studio software from Wondershare, which functioned properly for the initial couple of months. However, it subsequently ceased to operate, and I initially struggled to find a way to contact their support. Eventually, I managed to reach them on February 17, 2025, to report the issue with the software. They acknowledged the problem but informed me that they no longer offer support for this outdated software. While I understand this situation, I have encountered similar scenarios with other companies where the software continued to function despite the cessation of support. In this instance, however, the software is completely non-functional. It is important to note that I have not updated either my system or the software, which should have allowed it to continue working. The representatives explained that the software's failure was due to updates made by *******, which I believe should not be my concern. They are now suggesting that I purchase a new software solution from them to perform the same tasks as the original software. I requested that they provide me with the new software at no additional cost, as I have already purchased a perpetual license (Order #************ for the original software, which was expected to fulfil these functions. I do not believe it is fair to pay for the same capabilities twice, and I am also concerned that the new software may encounter similar issues in the future.

  Business Response

  Date: 24/02/2025

  Sorry for any inconvenience, we notice the customer contacted us via phone call, we will ask our TL to follow it up.

  Customer Answer

  Date: 25/02/2025

   
  Complaint: 22981574
  
  I am rejecting this response because i need a resolution. And so far i have not gotten any. Refund my money or give me a working product. I do not need a private followup full of lies. Reply to me here.

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 28/02/2025

  Sorry again and we notice our agents were still following up your case and trying to solve the problem, with Email and phone call. We will ask them to speed it up and help you as sooner as we can.

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have spoken with the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:13/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 10 I paid for services for video editing and the service is not working properly and edits videos wrong. I requested a refund and was denied. for $63.62

  Business Response

  Date: 16/02/2025

  We notice that our senior agent is already following up the case, we will ask them to send an email for further assistance.

  Customer Answer

  Date: 19/02/2025

   
  Complaint: 22934821
  
  I am rejecting this response because this business did not resolve the matter I had to call my bank to initiate a dispute
  
  Sincerely,
  
  Milinaire *****

  Business Response

  Date: 19/02/2025

  Sorry for hearing the rejection responde.

  As our senior agent was tried to help the customer to solve the program issue as customer said not working properly but we did not receive any information relate to it.

  We notice ****** already charged back the amount to the customer, sorry again for any inconvenience

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This page is a scam. The product does not work, and the customer service is inconsistent. When I try to answer their questions, they end the support session. They keep asking for logs but wont wait while their slow product tries to retrieve them. I have spent over five hours with five different agents, receiving inconsistent answers. One agent gave me a Mac product key, while the next claimed I had the Windows version. However, when I check my product history, there is no indication that it is Windows-only.I have tried two different computers, two different cables, and have redownloaded the software as instructed by one of the agents, yet the issue persists. The Mac version can find my Android but not my iPhone, and the Windows version loads forever. I dont know what their deal is, but based on other BBB reviews, its clear this is fraud.

  Business Response

  Date: 07/02/2025

  We notice the case was already escalated to the senior agent, they will follow up and send you an email  separately.

  Customer Answer

  Date: 10/02/2025

   
  Complaint: 22913735
  
  I am rejecting this response because:
  they asked me to cancel a payment dispute in order to refund me no that is a know scam you can communicate with ******
  Sincerely,
  
  ***** ********

  Business Response

  Date: 16/02/2025

  We are not forcing the customer to cancel the dispute, as our senior agent already explained that we are willing to provide a refund, but the dispute status will affect the refund processing, that's why we suggest the customer to cancel it.

  Customer Answer

  Date: 19/02/2025

   
  Complaint: 22913735
  
  I am rejecting this response because:
  ****** sends the information to the business Wondershare has the opportunity to talk to ****** about the dispute status which they are choosing not to and are just sitting there considering that the reviews for the product are abysmal it seems highly like a scam you need to communicate with paypal
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 13/03/2025

  The case has been closed by ****** with no refund at this time and i would like the case reopened please

  Business Response

  Date: 13/03/2025

  We are sorry for hearing about the rejection, as we are helping the customer to solve the issue as possible as we can, but no worries, we will keep following up this case untill customer satisified.

  Customer Answer

  Date: 19/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Took awhile but I finally got the refund thank you
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the Transaction: February 5, 2025 Amount Paid to the Business: 15$What the Business Committed to Provide:I signed up for a 7-day free trial for Edraw, expecting not to be charged until the trial period ended. This was clearly advertised as part of the offer.Nature of the Dispute:Despite the advertised 7-day free trial, I was billed immediately upon signing up. This action contradicts the terms of the offer and constitutes deceptive advertising. When I contacted customer support, I was provided with unhelpful and misleading responses, including screenshots that appeared outdated or fabricated in an attempt to justify the charge.This is unacceptable and reflects poor business practices. Edraw is owned by Wondershare, a company registered in ******, which also owns *********. As a subsidiary of Wondershare, Edraw and its practices are bound by consumer protection laws in ****** and other jurisdictions. These deceptive practices may violate fair trade laws and consumer protection standards.Attempts to Resolve the Problem:I reached out to the companys customer support team to request a refund, but my concerns were dismissed, and my request for a refund was denied.Advertising Details:The 7-day free trial offer was advertised on Edraws website, ********, under terms that were not honored. This discrepancy between the advertisement and the actual billing practices misleads consumers and damages trust.Resolution Sought:I am requesting a full refund for the unauthorized charge made during the trial period.

  Business Response

  Date: 07/02/2025

  Sorry for the inconvenience, our senior agent will send you an emai for following up.

• Initial Complaint

  Date:23/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product did not perform as advertised bad support Product did not perform as advertised transferring Whatsapp Business from Android to iPhone, even repeating the whole process 10+ hours (very slow backup process). I contacted support and their refund policy only works if I prove to them their errors and they can replicate it. Very rude support basically telling me I will not get a refund if I do not work for them in troubleshooting. Very bad service and attitude.

  Business Response

  Date: 23/01/2025

  Sorry for the inconvenience, our senior agent will follow up this case and send you an email separately.

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought Dr.Fone - Full Toolkit (CPC) - Individual Perpetual License (1-5 Devices). Simply it does not work. I tried on many devices like ipad, android devices it just get stuck on 97%. I want my money back.

  Business Response

  Date: 09/12/2024

  Sorry about that, our senior agent will send you an email for following up, hope we could resolve this issue together. Appreciate your kind understanding.

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wondershare has a money back guarantee and refund policy that is very misleading. I purchased their Recoverit product on 10-18-2024. It did not work. The product failed to recover my files so I requested a refund less than 2 hours after I purchased the product. Their customer service gave me the run around and then ignored me after I continuously told them their product did not work. I even sent them screenshots and explained what was not working via email and they continued to ignore me never fixing the issue nor giving me back my refund. Even after their own policy says they will issue a refund if the technical issue is not fixed in 15 days. Which it was not. Do not use their products. You have been warned. They will take your money and when their product does not do what they said it would, they won't give you your money back.

  Business Response

  Date: 09/12/2024

  Sorry for any inconvenience may this be caused, regarding the issue you mentioned, our senior agent will send an email for follow up, hope we could solve this issue as possible as we could.