Business Profile
Security System Monitors
Liberty Security Systems IncHeadquarters
Reviews
This profile includes reviews for Liberty Security Systems Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 37 Customer Reviews
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Review fromShawn T
Date: 20/09/2023
1 starShawn T
Date: 20/09/2023
Terrible customer service with respect to my situation. Our second home which is in a high theft area (Lake House) and does not have operational video cameras from Liberty Security. Since the installation (this year), the cameras have been nothing but ineffective especially in remote viewing. I have asked them to come and fix them and was told I would need to wait a minimum of 4 weeks as the home is deemed outside of the territory. I offered to pay the fee as we need to have our cameras in working conditions. At this time, I am not filing a BBB complaint and was hoping a review would trigger further discussion. I have requested my situation be escalated and was simply dismissed with "we will follow up" with no timelines. I was also threatened that I would have to pay out the contract should I decide to cancel services. Why the threat and what services? Said services are not being delivered. This would be an interesting case to process in small claims court for services not provided. It is so important that potential buyers who live in remote areas understand the lack of support you will receive from Liberty Security. This is not right.
Liberty Security Systems Inc
Date: 26/09/2023
We sincerely apologize for the frustration and inconvenience you've experienced with our service. We understand the critical nature of having operational cameras, especially in a high-risk areas like your Lake House. It is never our intention to dismiss or delay addressing your needs and truly sorry that we have not met your expectations thus far. It's my understanding that we were able to make arrangements to have ************** completed the service on September 22, 2023 and successfully got your camera's back online. One of our supervisors will be in touch to ensure that all your service needs have been addressed.Your feedback is of immense value to us, and we view this as an opportunity to enhance our services. We thank you for bringing this to our attention, and we truly appreciate your patience as we worked towards a resolution.Review fromMegan B
Date: 14/09/2023
1 starMegan B
Date: 14/09/2023
I strongly believe liberty security **** is a fraudulent company. I have been trying to get out of their company from day one, first, it was my equipment took over a month to get hooked up, they wouldn't let me talk to anyone right up until a whole year. Soon as I get through to someone on the phone, they would hang up on me. Then after a whole year passed they answered and said it's too late to cancel although I've been trying since day one. I wrote them multiple letters and emails no response. Then when I tell them, I'm gonna have to bring them to small claims court someone actually contacted me back through email and said they would pass along my message. Which they never did. My equipment never worked right from the start, that's why I wanted them to take back their equipment right away. I had two break-ins no police were notified. I had alarms going off at random times. Even had fire warning I rushed home and nothing was on fire and no fire station or police were noticed once again. I tried to contact them so many times, I wrote them letters they began to ignore me again then when I asked to speak with the manager, they kept giving excuses saying I can't talk to the manager, which is very odd considering every other company let you talk to the manager. Then I had some random girl message me saying I asked to talk to her I didn't know who she was. I still don't know who she is and she said a bunch of lies to me I still have all the emails she made up so much lies, it's obviously a fraudulent company I don't understand why a bunch of lies in the emails she wrote me and saying, I pacifically asked for her like I know who she has, or some thing. Now they have me in collections if I had my time back I never ever would've answered the phone for those scammers. They are nothing but a scam.Liberty Security Systems Inc
Date: 17/09/2023
I deeply regret to hear about your dissatisfaction with our services. It pains us to know that your experience with us fell short of your expectations, and for any inconvenience you've encountered, we extend our sincerest apologies. If you find yourself currently in collections, I can only imagine the distress this situation must be causing you. Rest assured, we are fully dedicated to addressing your concerns. A supervisor from our team will be in touch promptly, eager for the chance to delve into this matter further. We are committed to doing everything within our power to help you find a resolution that meets your satisfaction.Review fromRob B
Date: 31/08/2023
4 starsRob B
Date: 31/08/2023
******************** for sure. They worked with me to get an acceptable deal in order for me to sign a new contract. The representatives I spoke with were courteous and relatively easy to talk toLiberty Security Systems Inc
Date: 05/09/2023
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our service satisfactory and that our team was able to work closely with you to secure a deal that met your needs. Our representatives take great pride in providing courteous and friendly service, and it's wonderful to know that you found them easy to talk to. We believe in putting our customers first, and your feedback reaffirms our commitment to delivering excellent customer service.Review fromKevin O
Date: 28/06/2023
5 starsKevin O
Date: 28/06/2023
Outstanding service! ***** was incredible to work with and even during some last minute changes , he was always ready to assist in the most professional manner. ***** the technician, took the extra time to walk me through the complete installation and set up. Her manners and professional demeanour are impeccable. She was also one step ahead and ensured a flawless installation. Liberty displays outstanding work ethic and provided what can be described as first-class service.Liberty Security Systems Inc
Date: 04/07/2023
Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with our team. We're glad to see that they assisted you throughout the process and we're delighted that they went the extra mile to ensure everything was flawless. At Liberty, we pride ourselves on our outstanding work ethic and delivering first-class service. We appreciate your feedback and look forward to serving you again in the future!Review fromMark M
Date: 07/06/2023
5 starsMark M
Date: 07/06/2023
Although we live in a very small community, service has been great, we just called in to renew our contract and we were offered a number of upgrades, free of charge.The sales person was very helpful and clear as to what we would be receiving. The monitoring service has been excellent when we had a couple situations arise.Liberty Security Systems Inc
Date: 13/06/2023
Thank you for your kind words! We're delighted to hear that you had a positive experience with our service. We appreciate your continued support and are glad that our salesperson was helpful in explaining our renewal offers. We strive to provide excellent monitoring service, and we're glad to have been able to assist you during those situations.Review fromMichelle P
Date: 04/05/2023
5 starsMichelle P
Date: 04/05/2023
They are the best! This company goes above and beyond! Excellent product. Prompt and top notch service. And if there is an issue they handle it promptly and politely.Liberty Security Systems Inc
Date: 09/05/2023
Thanks so much for your review, we love getting feedback about our products and services and take pride in helping our amazing customers!Review fromlloyd j
Date: 29/04/2023
4 starslloyd j
Date: 29/04/2023
**************** was professional on questions for a transfer of contract of security system, due a sale of residence. Provided the process for the transfer, and information for the new owner pending standard approval requirement.Liberty Security Systems Inc
Date: 03/05/2023
Thanks for the review. You made our day! We look forward to making your day again soon.Review fromSarah B
Date: 13/04/2023
5 starsSarah B
Date: 13/04/2023
When it came to renewal of our system, customer service (*****) was great, efficient and patient with me. Got us in as soon as possible. We got our system upgraded with added cameras and a doorbell cam and they all work great. Tech was on time and answered all our questions and was knowledgeable and showed us around the app. Both went out of their way to make sure we were happy customers.Liberty Security Systems Inc
Date: 17/04/2023
Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us.Review fromCheryl P
Date: 07/04/2023
1 starCheryl P
Date: 07/04/2023
I've been trying to cancel since day 2 of installation. Kept getting the run around until it was "too late" to cancel. They take forever to get a hold of and now I'm stuck in a contract I don't want to be in because ***** would answer me within the first 10 days. Or 15 days. Or 30 days.Liberty Security Systems Inc
Date: 09/04/2023
Thank you for letting us know about this. Your feedback helps us do better. I do see that we had provided you with the cancellation information within those 10 days back in ******************************************************************************** returning our voice messages. Please call our team at ************** so we can work with you to resolve any issues as quickly as possible.Liberty Security Systems Inc
Date: 09/04/2023
Thank you for letting us know about this. Your feedback helps us do better. I do see that we had provided you with the cancellation information within those 10 days back in 2022 and unfortunately do not have any records of you calling into our office or returning our voice messages. Please call our team at ************** so we can work with you to resolve any issues as quickly as possible.Review fromManny A
Date: 04/04/2023
1 starManny A
Date: 04/04/2023
If I could give zero stars I would. I have had numerous incidents with the cameras and doorbell not functioning properly. Several technicians have come here and were unable to effectively troubleshoot their system. Installed additional equipment and still did not fix the issue but I'm sure I will be charged for the install. Very useless support, unable to fix their own system, unable to troubleshoot effectively but expect the customer to be available at home on weekdays during work hours. Complete nonsense.Liberty Security Systems Inc
Date: 09/04/2023
Thank you for bringing this to our attention. Were sorry you had a bad experience with the equipment. One of our supervisors will be reaching out to assist you further.
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